THE ART OF DETAIL
Discover an array of exclusive services, including 2 reimagined wrapping options that are reusable or recyclable*.
THE CLASSIC
The new recyclable black-and-white boxes and bags** are made with recycled materials and paper from responsibly managed forests. To further reduce carbon impact, CHANEL will choose the most lightweight option when preparing your order.
THE ESSENTIAL
A streamlined presentation featuring a 100% cotton pouch nestled directly in a 100% recyclable shipping box.
*While this new packaging is being phased in, some orders may receive the previous packaging in an effort to avoid waste.
**Fabric ribbons must be removed from paper bags and the wax sticker must be removed from tissue paper before recycling.
at your service
EXCLUSIVE SAMPLES
Receive 2 complimentary samples with every fragrance, makeup and skincare purchase on chanel.com. Choose from an assortment at checkout.
CLIENT CARE
CHANEL Client Care is available Monday to Sunday, 7 AM to 12 AM ET. to answer all your questions.
Please email us, call 1.800.550.0005 or live chat with a CHANEL Advisor.
Visit the store locator to find your closest CHANEL location.
Discover an array of personalized services available online and at a boutique near you.
Learn more
Create an account to receive express checkout, see your order history, make a wishlist and more.
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STORE LOCATOR
Explore the latest fragrance, makeup and skincare, along with exclusive products and sunglasses.
Get directions
CLICK & COLLECT
This complimentary service lets you order fragrance, makeup and skincare online, then pick them up in person at select boutiques.
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NEWSLETTER
Sign up to get exclusive news and first looks, plus access to waitlists, pre-orders and products found only on chanel.com.
Choose an amount, write a personal note and send to someone special via email. Available to use exclusively on chanel.com.
THE FINISHING TOUCH
CHANEL invites you to include a personalized message with your gift.
