THE ART OF DETAIL
Discover an array of exclusive services, including 2 reimagined wrapping options that are reusable or recyclable*.
THE CLASSIC
The new recyclable black-and-white boxes and bags** are made with recycled materials and paper from responsibly managed forests. To further reduce carbon impact, CHANEL will choose the most lightweight option when preparing your order.
THE ESSENTIAL
A streamlined presentation featuring a 100% cotton pouch nestled directly in a 100% recyclable shipping box.
*While this new packaging is being phased in, some orders may receive the previous packaging in an effort to avoid waste.
**Fabric ribbons must be removed from paper bags and the wax sticker must be removed from tissue paper before recycling.
AT YOUR SERVICE
COMPLIMENTARY DELIVERY
Enjoy complimentary standard shipping and returns with every order.
EXCLUSIVE SAMPLES
Receive 2 complimentary samples with every fragrance, makeup and skincare purchase on chanel.com. Choose from an assortment at checkout.
CUSTOMER CARE
CHANEL Customer Care is available Monday to Sunday, 7 AM to 12 AM ET. to answer all your questions.
Please email us, call 1.800.550.0005 or live chat with a CHANEL Advisor.
Visit the store locator to find your closest CHANEL location.
BOOK AN APPOINTMENT
Discover an array of personalized services available online and at a boutique near you.
PERSONAL ACCOUNT
Create an account to receive express checkout, see your order history, make a wishlist and more.
STORE LOCATOR
FRAGRANCE AND BEAUTY BOUTIQUES
Explore the latest fragrance, makeup and skincare, along with exclusive products and sunglasses.
THE FINISHING TOUCH
CHANEL invites you to include a personalized message with your gift.
NEWSLETTER
Sign up to get exclusive news and first looks, plus access to waitlists, pre-orders and products found only on chanel.com.
