FAQ
Fragrance & Beauty
Prices for CHANEL products are listed in the CHANEL Online Boutique.
Since prices for CHANEL products are not fixed, authorized CHANEL retailers are free to set their own resale prices.
You can contact a Client Care Advisor either online or by telephone at 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, so that we may assist you.
You can contact a Client Care Advisor either online or by telephone at 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, so that we may assist you.
For questions about our makeup products, you can also refer to our Makeup Tutorials.
Our beauty advisors are also available to assist you in all authorized CHANEL retailers
CHANEL does not publish catalogs or brochures for its cosmetic products. You can find the most complete and up-to-date information about our products by browsing our website.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, or visit an authorized CHANEL retailers where our beauty advisors are available to assist you.
This sensation is quite normal. It is explained by a habituation effect that no longer allows us to detect a fragrance on ourselves the same way we did when we first started wearing it. However, do not fear: other people will still be able to smell and appreciate the fragrance on you.
There is, however, a simple way to enhance your usual perfume: use one or two complementary products from the line, such as a cream or body lotion. The scent that is delicately left on your skin will enhance your fragrance all day long.
We invite you to discover all of the products in the Fragrances section of our website.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
We invite you to visit the Foundation Match-Up section of our website to select your formula based on the finish and coverage you desire. CHANEL foundations are available in matte, semi-matte, natural and velvet finishes, with coverage that ranges from sheer to full.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, or visit an authorized CHANEL retailers where our beauty advisors are available to assist you.
Selecting a fragrance is a personal experience that depends on your habits and olfactory memory. This memory is often linked to personal emotions of your lifestyle.
To be advised in selecting a CHANEL fragrance, we recommend that you visit a brand-authorized retailer. A beauty advisor will be able to provide recommendations after speaking in-depth with you about what you are looking for. To find the authorized CHANEL retailer nearest you, please refer to the list of retailers on our website. You will also find a description of all our fragrances in the Fragrances section of our website.
To receive personalized recommendations, please contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
The classic enemies of perfume are heat, air and light. We also recommend that you keep your bottle tightly sealed, store it in its original packaging if possible (if the environment where it is kept is overly bright), and of course, keep it away from sources of heat. You can make your fragrance last several years by following these simple recommendations.
At this time CHANEL makes very few miniature bottles, which are produced only for perfume extracts. However, the House regularly provides authorized CHANEL perfume retailers with samples of its Eau de Toilette and Eau de Parfum fragrances in the form of mini-sprays, which allow you to discover the fragrances.
To find the authorized CHANEL retailer nearest you, please refer to the Store Locator section on our website.
There are two ways to apply a fragrance:
- To the skin directly, to pulse points such as the wrist and neck, in order to intensify the fragrance. The way a fragrance reacts with your skin will create a very personal and seductive effect;
- To your clothing, to preserve the integrity of the original fragrance. However, you should remember that some fabrics are delicate, and perfume can sometimes cause staining. We also recommend always applying a fragrance to the inside of your clothing or to its lining.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
LES EXCLUSIFS DE CHANEL is a collection of unique fragrances that draw their inspiration from the House’s history and the life of Mademoiselle Chanel.
The LES EXCLUSIFS DE CHANEL collection is available through the CHANEL Online Boutique, in CHANEL Boutiques, and at the Fragrance departments of some department stores. You can find a list of these by referring to the Store Locator section of our website.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
All share the same olfactive identity; however, each formula contains variations that amplify or enhance the perfume wearer’s desired effects. In addition, their concentrations are often different and more suited to certain lifestyles. A parfum is traditionally worn in the evening, whereas eau de parfum and eau de toilette formulas are more suited for daytime wear.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
In order to preserve the integrity of the original fragrance, we recommend that you do not apply the fragrance to your skin, but instead that you spray the inside of your clothing or its lining.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
The CHANEL Makeup Creative Studio recommends applying foundation with your fingers, or use FOUNDATION BRUSH NO. 6.
With your fingers: Dispense foundation onto the back of your hand for optimal freedom of movement. Dab it onto your face, starting in the center and working outwards.
With a brush: Dispense foundation onto the back of your hand. Pick it up with the brush. Apply all over the face, starting in the center and working outwards.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, or visit anauthorized CHANEL retailers where our beauty advisors are available to assist you.
Select light shades to illuminate the complexion, and dark shades to structure the face. Apply light shades of blush with a brush to the tops of cheekbones, and apply dark shades to the hollow area below the cheekbones. This contouring effect will add depth to your makeup.
You may also contact a Customer Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, or visit an authorized CHANEL retailers where our beauty advisors are available to assist you.
You should select a foundation based on your desired makeup results, as well as your skin profile.
Knowing your skin type well is important for selecting a foundation texture (fluid, cream or compact) that suits you best. The skin should feel comfortable and free when wearing foundation.
You should always select a shade one level lighter than your natural skin tone to boost its luminosity. In general, foundation that looks dark on the skin does not compliment the complexion.
Do you want to create a sophisticated or more relaxed look?
We do not dress the same way for the office, going out at night or relaxing on the weekend.
The same is true for the complexion: makeup results can vary to suit our moods and desires.
You can contact a Client Care Representative either email us or by telephone at 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, so that we may assist you in your search.
Use a lip liner to outline your lips and add color before applying lipstick. This will help the color adhere much better. Next, apply your lipstick. Blot any excess with a paper tissue, and very lightly dust your lips with powder. Finally, apply your lipstick once more. This will significantly extend its wear.
One final recommendation: we recommend using lip treatment ULTRA CORRECTION LIFT - FERMETÉ RIDES LÈVRES CONTOURS SILLONS. As soon as it is applied, the comforting balm texture transforms into a matte veil for optimal application of lipstick.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET,, or visit an authorized CHANEL retailers where our beauty advisors are available to assist you.
Makeup is applied differently for the evening than for daytime wear. For evening wear, choose a lighter shade of foundation to boost radiance. You can also emphasize your eye makeup or lipstick, which will stand out even better when paired with lighter foundation.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, or visit an authorized CHANEL retailers where our beauty advisors are available to assist you.
Unfortunately, when a star product has sold out, it is final. These limited-edition, highly trendy products are only produced in a finite supply. The only solution is to make sure you don't miss out on anything: stay up-to-date every season by reading fashion/beauty magazines and by visiting the CHANEL Online Boutique.
You can also subscribe to our newsletter to receive regular e-mail updates about CHANEL Beauty.
You can contact a Client Care Representative either email us or by telephone at 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, so that we may assist you in your search.
Makeup often reveals our personalities or simply reflects our current moods. In reality, finding your own style means knowing how to select what looks good on you and what is to your liking from among the trends. There are some essential rules that don't change, for example, which foundation you should choose. Next, create the rest of your look based on your mood, desires, the season and the messages that you want to send to those around you. There are two ways to approach makeup: The first is a more understated approach, which focuses on enhancing your own beauty and natural radiance; the second is more free and spontaneous, a way of expressing your current mood.
To receive personalized recommendations, please contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
The two most frequent causes of this are choosing an ill-suited texture or not properly preparing the skin. Makeup bases help provide flawless wear.
Here is a tip: if you are going out at night and are afraid your skin might look oily, quickly rub an ice cube over your face, then blot your skin dry with a paper tissue. This will set your makeup in place and boost your radiance: magic!
To receive personalized recommendations, please contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
Do not apply moisturizer to your eyelids. Absorb any excess oil with a paper tissue, then lightly dust your eyelids with loose powder. To lengthen the wear of your eyeshadow, you can also dampen it with water before applying it.
Make sure that your applicator is thoroughly dry before placing it back in the compact.
To receive personalized recommendations, please contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
Waterproof mascaras are formulated to not cause damage to the eyelashes. It is strongly recommended that you remove mascara with a waterproof eye makeup remover such as DÉMAQUILLANT YEUX INTENSE.
To receive personalized recommendations, please contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
The creators of CHANEL makeup always recommend (just as for foundation) selecting a powder that is one shade lighter than your natural skin tone, in order to brighten the complexion and boost its transparency.
To receive personalized recommendations, please contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
Starting at age 25, cellular renewal slows down and early signs of aging set in, which are at first invisible.
To receive personalized recommendations, please contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
There are several different types of masks available to meet the skin's various needs. As a general rule, you can use a mask 1 to 3 times a week.
If you are looking for a more targeted treatment that is adapted to your skin's specific needs, we recommend that you visit an authorized CHANEL retailer to receive tailored assistance from a beauty advisor. To find the retailer nearest you, please refer to our Store Locator section.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
A skincare product is most effective when it targets the skin’s needs precisely. To choose the best-suited products and to identify the care that meets your expectations, we recommend receiving a personalized consultation. Developed by CHANEL Research, it takes into account your lifestyle and skin characteristics to provide product recommendations that are completely adapted to your skin profile.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, or visit an authorized CHANEL retailers where our beauty advisors are available to assist you.
As a general rule, use them in the following order: cleanser, lotion, serum (if your recommended regimen includes two serums, we recommend using one at night and one in the morning), followed by your daily moisturizer. However, this order may vary with certain specialized products.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, or visit an authorized CHANEL retailers where our beauty advisors are available to assist you.
CHANEL Research has made sensitivity a subject of study. This research has revealed that several different types of sensitivity exist: contact sensitivity, environmental sensitivity, and sun sensitivity. In order to determine yours more precisely, we recommend that you receive a personalized consultation, which will provide you with the most targeted product recommendations.
You may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, or visit an authorized CHANEL retailers where our beauty advisors are available to assist you.
Ingredients are listed on the packaging of CHANEL products.
If you have an additional inquiry that is not satisfied by the package information, you may also contact a Client Care Representative of the CHANEL Online Boutique by calling 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
Because CHANEL is at the forefront of colour, we have to retire certain shades and limited-edition products to make room for new creations and collections each season.
Other products are discontinued for various reasons, such as a change in market demands or CHANEL introducing an updated, enhanced product line that effectively replaces an existing line.
However, if you have specific questions about a product you can’t locate online, a CHANEL Client Care Representative can recommend a replacement. Please call 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET.
There is no contraindication against this; in fact, sunscreen is a complementary step for daily skincare products. We recommend that you apply your usual moisturizer in the morning, wait a few minutes, then apply your sunscreen.
You can subscribe to our newsletter to receive regular e-mail updates about CHANEL Beauty news.
To unsubscribe, simply click the “Unsubscribe” link found at the bottom of all of our e-mails. If you have an account with us, you may also go to the “My Profile” section of your personal My Account space.
You can follow CHANEL on social media:
You can order our products through the CHANEL Online Boutique or purchase them from any authorized CHANEL retailer. You may find a list of retailers here.
By category or product line: you can browse all categories of CHANEL products from the menu at the top of each page.
Using the search feature: you can click the search icon represented by a magnifying glass located at the top right of each page, then enter one or more keywords in the window that appears. The CHANEL products and other associated content (videos, makeup tutorials, etc.) that are pertinent to your search will be displayed."
For all orders placed through the CHANEL Online Boutique, you are given the option of selecting two CHANEL samples of Fragrance, Makeup, or Skincare products.
You can also visit an authorized CHANEL retailer where a beauty advisor can assist you and present the CHANEL products that best suit your needs. You can view a list of authorized CHANEL retailers on our website.
If your CHANEL samples are missing, you can contact a Client Care Advisor either online or by telephone at 1.800.550.0005, 7 AM to 12 AM ET, so that we may assist you.
Pre-order is the ability to order items that are not yet in stock but are available for advance reservation online. We will notify you via email when your pre-order item becomes available. You will receive a shipping confirmation email when your item ships, at which point your credit card will be charged.
A product that is temporarily out of stock will be available to backorder. To place a CHANEL backorder, simply click the backorder button, and proceed with checkout. After your product is back in stock, it will typically ship within 2 weeks. Your credit card will only be charged when your order ships.
Simply click the backorder button, and proceed with checkout. After your product is back in stock, it will typically ship within 2 weeks. Your credit card will only be charged when your order ships.
CHANEL backorder items usually ship within 2 weeks once they become available. You will receive emails notifying you of your order and shipping status. You should receive your order in 5-7 business days once the items ships.
Your CHANEL backorder item will ship to the address entered during checkout. If you need to change your shipping address, please call Client Care at 1.800.550.0005.
We will charge the credit card entered during checkout.
Yes. Please call Client Care at 1.800.550.0005.
You can create your CHANEL wish list by clicking on the Star symbol from the pages of each product or directly from the catalog and share it by e-mail.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorized CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.
On any page within CHANEL.com, click the icon at the top right corner of the page. Simply enter your email address and the required information on the following form. When you are finished, click “Register” to create a CHANEL account and enter the verification code received by email.
By signing into your CHANEL account, you can:
• Track your orders;
• Change your account information;
• Change your password;
• Save multiple addresses;
• Create and share your wishlist.
To access the My Account section, enter your email and CHANEL password into the “Log In” window. You may have to authenticate by email.
Please click the Forgot Your Password? link. If your email is likend to a Chanel account, you will automatically receive an e-mail prompting you to create a new password. You can then use the new CHANEL accout login information to access your account.
Chanel.com ships to U.S. addresses only. Currently, we cannot ship to U.S. territories. Please call us at 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET if you have any questions.
We apologize, but we are unable to allow any shipping address changes once an order is placed.
To order CHANEL online:
After selecting the product you wish to order through the CHANEL Online Boutique, please click “Add to Cart” and indicate your desired quantity.
You may at any time view and/or edit the contents of your cart by clicking the shopping cart icon found in the top right corner of all pages on the website. By clicking “View Cart,” you will be able to validate or edit your cart and then proceed to check out.
Once your payment has been made, a thank-you page will appear with your order number indicating that your order has been received. A confirmation will also be sent to you by e-mail.
Unfortunately, if you did not select the gift option during checkout, we are unable to add a gift message or CHANEL gift box after your order has been processed.
When viewing your cart, you are given the option of attaching a personalized message addressed to the gift recipient.
Every order is prepared with the utmost care and delivered in CHANEL signature packaging or the essential packaging depending on your selection.
The following credit cards are accepted: American Express, Mastercard, Visa, Discover, Diners Club and Japan Credit Bureau (JCB), along with major international credit cards from the following countries: Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Nepal, Netherlands, Nevis, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, St. Kitts, St. Lucia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos, United Arab Emirates and United Kingdom.
The following gift cards are accepted: American Express, Mastercard and Visa.
CHANEL gift cards can only be redeemed in CHANEL boutiques and are not redeemable on chanel.com. Also, all purchases made with a gift card are final.
The following digital payment methods are accepted: Apple Pay and PayPal.
The following payment methods are not accepted: CODs, personal checks, money orders and international credit cards from countries not listed above.
If you use an international credit card to place an order on chanel.com, you must ship to a U.S. address. Currently, orders cannot be shipped to U.S. territories, only U.S. addresses. When ordering on chanel.com, please provide a domestic phone number and use your U.S. shipping address as your billing address.
For your security, your billing name and address must match that of the credit card used for payment, except for international credit cards. CHANEL reserves the right to cancel any order that does not meet these criteria.
We apologize, but we are unable to allow changes to credit card information once an order is placed.
Payments are made via a recognized secure gateway in compliance with industry security standards.
Your account will be debited when your order ships. You will receive a message from us confirming the shipment of your order.
We are required by law to charge sales tax on orders being shipped to the following states: Alabama; Arkansas; Arizona; California; Colorado; Connecticut; Florida; Georgia; Hawaii; Illinois; Indiana; Iowa; Kansas; Louisiana; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Nebraska; Nevada; New Jersey; New Mexico; New York; North Carolina; Ohio; Oklahoma; Pennsylvania; Rhode Island; South Carolina; Tennessee; Texas; Utah; Virginia; Washington; Washington, D.C.; West Virginia; and Wisconsin.
If you have any questions regarding CHANEL sales tax policies, please contact us at 1.800.550.0005.
Your CHANEL invoice will be attached to the confirmation email that you receive after placing an order through the CHANEL Online Boutique.
If you have an account, you may also access your invoice by going to My Account and then to “My Orders.” By clicking the “Download Invoice” link, your invoice is displayed and ready to print.
Find the following information on CHANEL shipping:
FedEx Standard shipping is complimentary with all orders*.
USPS Priority shipping and FedEx Ground shipping are complimentary with all orders.
FedEx Overnight shipping is $20.00.
FedEx Overnight orders placed by 3:00pm EST on a business day will be processed and shipped the same day, then delivered the following business day.
Orders placed after the designated cut-off times will be processed and shipped the next business day. Business days are Monday-Friday, excluding U.S. federal holidays.
We cannot ship to international addresses.
Standard and overnight shippings are not valid on LE VERNIS Nail Colour or on orders shipping to Hawaii, Alaska, PO Boxes and APO/FPO addresses. These orders will ship FedEx Ground or USPS Ground, with an expected delivery of 3-7 business days.
Please call us at 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET if you have any questions regarding CHANEL shipping.
For all current shipping offers, please refer to Benefits of CHANEL.
Every order is prepared with the utmost care and delivered in CHANEL signature packaging.
Choose between 2 wrapping options at checkout:
\nTHE CLASSIC
Presented in a signature black-and-white box or bag.
THE ESSENTIAL
A cotton pouch placed directly in a shipping box.
You will receive emails informing you of the status of your order.
For home delivery orders, a tracking link is provided in your shipping confirmation email.
For Click & Collect orders, you will receive an email and text message when your order is ready for pickup at your selected boutique.
If you have a chanel.com account, you can view the status of your order by clicking on the profile icon and then “Orders.”
You can contact a Client Care Advisor either online or by phone at 1.800.550.0005 for information regarding your order.
If you suspect that your CHANEL order has been lost, please call a Client Care Representative at 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, for assistance tracking your order.
Unfortunately, once your chanel.com order has been placed, it cannot be modified or canceled.
In order to receive a full refund, start a return online. Your item(s) can be either shipped back or dropped off at your nearest CHANEL Fragrance and Beauty boutique.
For Click & Collect orders, please contact CHANEL Client Care at 1.800.550.0005 to cancel your order. You may also return or exchange an item at the time of pickup.
You can return new or gently used products for a full refund back to your original payment method. Online orders can be returned by mail or at your nearest CHANEL boutique within 17 calendar days of the shipping date. Click & Collect orders must be returned at the boutique within 14 calendar days of the pickup date.
Purchases made between Sunday, 11/24/2024- Wednesday, 12/25/2024 may be accommodated for returns up to Saturday, 1/11/2025.
To send your item(s) back via FedEx, start a return online and select one of the following options:
RETURN BY MAIL
Print your prepaid shipping label at home, package your item(s) and drop off at any FedEx location.
RETURN WITH QR CODE
Bring your package to your nearest FedEx location. Show an associate your QR code, and they will print the shipping label.
Track your return online in your order history or with the number listed on your return shipping label.
All complimentary returns are shipped standard ground.
You will receive an email confirmation when your return is received and accepted. Please note, your return may take 7 to 10 business days to arrive at the CHANEL warehouse, up to 14 business days to process and an additional 7 business days to appear on your statement as a refund.
Should you have any questions or need further assistance, please contact CHANEL Client Care at 1.800.550.0005 or via email at customercare.us@chanel.com.
A product that contains flammable liquid. Delivery of HAZMAT products is restricted to ground shipping only.
Nail colours, fragrances, and some skincare products.
We invite you to view our Terms and Conditions of Sale. They are accessible at the bottom of the website page and must be accepted before an order is finalized.
This complimentary service lets you order select Fragrance and Beauty products online, then pick them up at a CHANEL Fragrance and beauty boutique. For more information, please contact CHANEL Client Care via live chat or by emailing customercare.us@chanel.com
You can check if a product is available at a boutique near you by clicking “Find in Boutiques.” Add items to your bag and proceed to checkout. Choose “Click & Collect” as your delivery method and select the boutique where you’d like to pick up your order. If 1 or more products are not available for Click & Collect, only home delivery will appear as an option. Once checkout is complete, a page will appear with your order number, indicating that the order has been received, and a confirmation email will be sent. You will receive an email and text message when your order is ready to be picked up.
Please note, Watches and Fine Jewelry and Fragrance and Beauty Click & Collect orders cannot be processed at the same time.
Please check your “Spam” and “Other” email folders. You can also view the status of your order at any time by logging in to your account. If there is a delay with your order, you will be promptly notified. Should you have any questions or need further assistance, please contact CHANEL Client Care via live chat or by emailing customercare.us@chanel.com
Please do not arrive at the boutique until you receive the email or text message notification that your order is ready. Then you can visit the boutique anytime during regular operating hours to pick it up. Please collect your order within 10 days.
All Click & Collect orders are presented in a signature black-and-white shopping bag.
You must bring a form of government-issued identification and the email or text message confirming that your order is ready for pickup. Please see an Advisor upon arrival at the boutique.
Once your order is ready for pickup, please collect it within 10 days. If you need more time, you can call the boutique to extend the pickup window.
If you are unable to pick up your order, you may designate someone to do so on your behalf. You must provide the boutique with that person’s legal name ahead of time, and the delegated person must bring a form of government-issued identification as well as the email or text message confirming that the order is ready for pickup.
Unfortunately, no changes can be made once an order has been placed. Please contact CHANEL Client Care at 1.800.550.0005 to cancel your order, then place a new one on chanel.com for pickup at your preferred boutique.