Warranty and authenticity
Your CHANEL watch is a unique creation designed at Place Vendôme in Paris and manufactured in La Chaux-de-Fonds, Switzerland.
Through the purchase and repair warranties, CHANEL experts support you in caring for your timepiece to preserve its beauty year after year and guarantee that it meets the highest quality standards of the House.
Warranty
The CHANEL Guarantee
A 5-year warranty is offered from the date of purchase for every timepiece acquired starting in October 2022. Subject to proper use, this warranty applies to the replacement of any parts or any necessary repairs on CHANEL watches to ensure they continue to function properly.
The warranty is valid only upon presentation of proof of purchase at a CHANEL boutique or authorized retailer.
CHANEL Sales Advisors are at your service to answer any questions you may have regarding this warranty. You can also consult the general terms and conditions of the warranty online.
Read the terms and conditionsRepair warranty
This guarantee becomes applicable only upon presentation of the CHANEL Repair Guarantee Card, duly completed, dated and signed by the CHANEL watchmaking workshop or by a watch workshop authorized by CHANEL. This card is returned to you with your repaired timepiece.
This guarantee is independent of the Authenticity Certificate and the CHANEL International Guarantee that are issued at the time of purchase.
This repair guarantee excludes:
Accidents or misuse
Damage resulting from accidents or from inappropriate or abusive use of a watch, including violent shocks, crushing and rough handling of the clasp.
Unauthorized repairs
Damage resulting from repairs or dismantling not undertaken by a CHANEL boutique or workshop.
Normal aging
Wear and tear resulting from the normal use and aging of the watch.
Leather straps
Because of the specific nature of these elements.
Authenticity
From the Creation Studio to the Watch Manufacture
Developed and assembled at the CHANEL Watch Manufacture in La Chaux-de-Fonds, Switzerland, each timepiece contains components that meet the most demanding technical quality standards of Swiss watchmaking.
Only products purchased at a CHANEL boutique or authorized retailer are guaranteed to be authentic. Similarly, only authentic CHANEL watches are eligible for repairs.
Stolen watches
In the event that your CHANEL watch is stolen, please contact the CHANEL boutique of your choice.
Find a boutique
Drop off your watch at a CHANEL boutique or CHANEL-authorized dealer for maintenance.
Most frequently consulted care instructions and services
For more information, consult the