CHANEL Privacy Policy

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For any privacy related questions, please contact privacy@chanel.com

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CHANEL cares about your privacy and data protection. We are committed to offering the highest standards of products and services. Thus, we value each of our existing or prospective clients and aim at maintaining appropriate protection of your personal data/personal information (“Data”). 

This CHANEL Privacy Policy explains how CHANEL collects and processes your Data when you use our websites, apps or other digital experiences (“Digital Services”), when you purchase CHANEL products via any of our Digital Services or via our points of sales, when you visit our points of sales, when you fill in and submit one of our Boutique Cards, when you apply for a job at CHANEL or when you otherwise interact with or are displayed content about CHANEL, as required by the data protection laws in the territories in which we do business.

Local-specific amendments referred to below also apply to consumers in those territories and may in some cases set out different standards due to applicable local laws, rules and regulations. If so, the local-specific amendment will govern in the event of a conflict. In compliance with U.S. state specific data privacy laws, for notice regarding CHANEL’s collection and processing of data from residents located in the U.S., please click here

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Executive Summary of CHANEL Privacy Policy

Part I. - General provisions

​Provides the general provisions applicable to all CHANEL data processing, whether you visit us via any of the CHANEL Digital Services or in our points of sales, and irrespective of the jurisdiction from which they are operated or in which you are located or reside.

1. Who is responsible for the processing of your Data?

To know the entity acting as a data controller for the processing of your Data, please click here

2. What Data do we collect and how?

​The categories of Data we collect about you depend on your activity and interaction with CHANEL. Your Data may be collected when you purchase a product at CHANEL (e.g. Basic Data, Purchase Data; After-Sales Data), when you use the CHANEL Digital Services (e.g. Log Data, Social Media Data, Live Chat), when you subscribe to the CHANEL newsletter (e.g. Marketing Data), when you apply for a job at CHANEL or when you otherwise interact with CHANEL (e.g. Request Data).

3. Why do we collect and process your Data and how do we justify the processing of your Data?

We may process your Data for various purposes, depending on your interaction with us, for example to enable you to purchase a product at CHANEL or provide you with CHANEL services, to process your requests, to keep you informed about our latest collections and events, to collect your opinion, to communicate with you, and generally to know you better in order to offer you a personalized experience. Each processing of your Data is legally based either on your consent, the necessity to carry out a contract with you, a legal obligation and/or our overriding legitimate interest depending on the purpose of the processing.

4. To whom could we disclose your Data?

To the extent permitted by applicable law and as necessary depending on the purpose of processing, your Data may be shared within the CHANEL Organization , in specific cases to service providers acting on CHANEL's behalf to provide you or CHANEL with some services, or in limited cases to governmental authorities or external advisors.

5. International Data Flows

Your Data may be transferred to jurisdictions not providing the same level of data protection than in your jurisdiction, in particular when Data is shared within the CHANEL Organization. In any event, such data transfers are secured by the execution of data transfer agreements in compliance with applicable laws and regulations.

6. For how long do we keep your Data?

CHANEL keeps your Data as long as necessary to provide you with the requested services, or to comply with our legal obligations.

7. What are your rights?

You have several rights on your Data (e.g. right of access, rectification, erasure, objection, etc.) which are listed here and which you may exercise at any time.

8. How to Contact CHANEL for Privacy Queries?

You may contact CHANEL here for exercising your rights and for any question on this privacy policy.

Part II - Provisions specifically applicable to CHANEL Digital Services

​Provides the specific provisions applicable to CHANEL data processing implemented only on CHANEL Digital Services.

1. What Cookies do we use and how can you object to such use?

When you first visit the relevant CHANEL Digital Service, you will be provided with information concerning the use of Cookies and if applicable, CHANEL will register your choice(s). CHANEL may deploy Cookies when you visit our Digital Services to ensure the appropriate use of the platforms, to personalize our services and to provide you with personalized content and improve the use our Digital Services. You can always manage your Cookie preferences here.

2. What is the data processing carried out for digital adverstising ?

​When you browse on our Digital Services, and upon your consent, where required by law, we will provide you with marketing content personalized to your needs and interests.

​3. What is the data processing carried out when you apply for a job on our Digital Services?

CHANEL may process your Data if you apply for a job at CHANEL in order to process your application.

Part III. - Provisions specifically applicable to CHANEL points of sales

Provides the specific provisions applicable to CHANEL data processing implemented only via CHANEL points of sales.

1. CCTV

We may use CCTV when you visit CHANEL points of sales. Please click here to find out more on the processing of your image by CHANEL through our CCTV systems.

2. Other activities

​Other activities might be conducted in the points of sales you are visiting (e.g., measurement and analysis of Client's movements within the Boutiques, COVID-19 protection and, in certain jurisdictions (but not in China), facial recognition), additional and specific notices will be available in such points of sales.

Part IV. - Local specific provisions

This section provides for certain local-specific amendments or deviations which may apply depending on the CHANEL company operating the data processing or in which you are located or reside. These provisions supplement the general provisions set out in the CHANEL Privacy Policy. In case of a conflict or inconsistency, these specific local provisions prevail.

  1. Australia
  2. Brazil
  3. Canada
  4. China/Mainland China
  5. ​Colombia
  6. France
  7. Hong Kong S.A.R
  8. ​India
  9. Indonesia
  1. Japan
  2. Kingdom of Saudi Arabia
  3. Korea
  4. Kuwait
  5. Macau S.A.R
  6. Malaysia
  7. ​Mexico
  8. New Zealand
  9. Peru
  10. Philippines
  1. Russia
  2. Singapore
  3. South Africa
  4. Taiwan Region
  5. Thailand
  6. Turkey
  7. Ukraine
  8. United Arab Emirates
  9. USA
  10. Vietnam

Part V - CHANEL Organization

Please click here , to access the list of CHANEL companies.

Part I: - General provisions

Provides the general provisions applicable to all CHANEL data processing, whether you visit us via CHANEL Digital Services or in our points of sales, or otherwise interact with us, and irrespective of the jurisdiction from which they are operated or in which you are located or reside.

Part II. - Provisions specifically applicable to CHANEL Digital Services

Part III:- Provisions specifically applicable to CHANEL Points of sales

Part IV:- Local-specific provisions

The above mentioned General Provisions applicable to your Data may be subject to local specific rules. To know more about any specific rules applicable to you, please select the related jurisdiction below. 

Part V - CHANEL Organization:

See below the list of CHANEL companies:

Company name

Address

CHANEL S.R.L.

Leandro Alem Avenue, 928, 7th Floor, Office 728, Argentina

CHANEL (Australia) Pty. Limited

Level 31, 100 Mount Street, North Sydney NSW 2060, Australia

Chanel GmbH

Wipplingerstrasse 1, 1010 Vienna, Austria

Chanel SRL

Boulevard de Waterloo 64, B-1000 Brussels, Belgium

Europrestígio Distribuição e Comércio de Artigos de Luxo Ltda.

Brigadeiro Faria Lima Avenue, 1663, 6° Andar, Jardim Paulistano; CEP 01452-001 São Palo, 01452-001, Brazil

CHANEL Canada ULC

55 Boulevard Marie-Victorin Candiac, Quebec J5R 1B6, Canada

CHANEL (China) Co. LTD.

50F, HKRI Centre One, No.288 Shimen Yi Road, Jing'an District 200041 Shanghai, Mainland China

Chanel s.r.o.

V celnici 1031/4, Nové Město, 110 00 Prague 1, Czech Republic

Chanel Denmark ApS

Kristen Bernikows Gade 6, 3rd Floor, 1105 Copenhagen, Denmark

Chanel S.A.S.

135 Avenue Charles de Gaulle, 92200 Neuilly-Sur-Seine, France

Chanel GmbH

Ericusspitze 2-4, Hamburg 20457 - Germany

CHANEL Hong Kong Limited

61/F and 62/F, One Island East, Taikoo Place, 18 Westlands Road, Quarry Bay, Hong Kong S.A.R.

CHANEL Limited

60/F, One Island East, Taikoo Place, 18 Westlands Road, Quarry Bay, Hong Kong S.A.R.

Chanel (India) Private Limited

505, 5th Floor, World Mark 3 Aerocity, IGI Airport, Hospitality District, New Delhi 110037, India

Chanel S.r.l

Via San Protaso 5, Milan 20121, Italy

CHANEL G.K.

3-5-3, Ginza, Chuo-ku, Tokyo 104-0061, Japan

CHANEL Korea YH

11F (Pacific Tower), 41 Sejong-daero 9-gil, Jung-gu, Seoul 04513, Korea

CHANEL SARL

Boulevard Grande Duchesse Charlotte, 1331 Luxembourg

CHANEL Limitada

Room 1402, AIA Tower; No. 251A-301 Avenida Commercial de Macau S.A.R.

CHANEL (Kuala Lumpur) Sdn Bhd

Level 21 Equatorial Plaza; Jalan Sultan Ismail 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Malaysia

CHANEL, S.A. de C.V.

Siporex No. 2 Interior 7 y 8; Fracc. Alce Blanco; Naucalpán de Juárez, 53370, Mexico

Parfumerie Versailles, S. de R.L. de C.V.

Paseo Las Palmas, número 340, piso 4, Lomas de Chapultepec, III Sección, Mexico

Chanel SAM

Place du Casino, One Monte-Carlo, Monte Carlo MC-98000, Monaco

Chanel International B.V.

Gustav Mahlerlaan 1001, 1082 Amsterdam, Netherlands

CHANEL New Zealand ULC

35 Galway Street, Auckland Central, Auckland 1010, New Zealand

Chanel Norway AS

Øvre Slottsgate 27, 7th Floor, 0157 Oslo, Norway

CHANEL S. de R.L.

PH ARIFA, 10th Floor, West Boulevard, Santa Maria Business, Panama City, Panama

Compañia Universal de Perfumeria Francesa (CUPFSA) S. de R.L.

Calle Primera, Edificio No. 55, France Field, Colon Free Zone; Colon, Panama

Europerfumeria, S. de R.L.

Edificio PH MIDTOWN, Calle 74, San Francisco, Panama City, Panama

CHANEL SP. Z O.O.

Mokotowska 57, 00542 Warszawa, Poland

Chanel Unipessoal Limitada

Av. Da República, no.7, 7th Floor left, 1050-191 Lisbon, Portugal

OOO Chanel

Room 9, Premises No.1, 7th Floor, Block A, 2 Tsvetnoy Boulevard, 127051 Moscow, Russia

Chanel Pte Ltd / Chanel Asia Pacific Pte Ltd

501 Orchard Road, #14-01 Wheelock Place, 238880 Singapore

Chanel S.L.U.

Calle de José Ortega y Gasset, 22-24, 6 planta, 28006 Madrid, Spain

Chanel Sweden AB

Birger Jarlsgatan 7, 111 45 Stockholm, Sweden

Chanel SARL

24, Quai du Général Guisan, CH-1204 Geneva, Switzerland

CHANEL INC.

39/F. No.100 Songren Road, Xinyi District, Taipei City 11073, Taiwan

CHANEL (Thailand) Limited

8th Floor, The Offices at CentralWorld, 999/9 Rama I Road, Patumwan; Bangkok, 10330

Chanel Moda ve Lüks Tüketim Ürünleri Limited Sirketi

Vişnezade Mah. Şehit Mehmet Sok. No:9, Maçka Residences, 34357 Beşiktas, Istanbul, Turkey

CHANEL Gayrimenkul ve Tekstil Limited Sirketi

Vişnezade Mah. Şehit Mehmet Sok. No:9, Maçka Residences, 34357 Beşiktas, Istanbul Turkey

Chanel LLC

6 Baseina Street, Kyiv 01004, Ukraine

Chanel Limited FZE

Building W4-A, 3rd Floor, Dubai Airport Free Zone, PO Box 54345 Dubai, United Arab Emirates

CHANEL L.L.C.

Boulevard Plaza Tower One, Level 14, Office 1401-04 Dubai, Unite Arab Emirates

CHANEL Limited

5 Barlow Place, London W1J 6DG, United Kingdom

Chanel, Inc.

9 West 57th Street, 2nd Floor, New York, NY 10019, United States

CHANEL Vietnam Company Limited

Unit 5, Floor 23, Saigon Centre, 67 Le Loi, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

Ready to Care London Limited

5 Barlow Place, London, England, W1J 6DG

This Privacy Policy was last updated on 5 March 2024. We will inform you with regard to any substantial changes which may be made to this Privacy Policy.