FAQ

EYEWEAR

You can contact us by calling the CHANEL Fashion Boutique of your choice so that we may assist you in your search.

We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.

You can find many types of information about CHANEL products by visiting the Fashion section of our website.

You can contact us by calling the CHANEL Fashion Boutique of your choice so that we may assist you in your search.

We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalized recommendations about CHANEL products and style.

Every year, the CHANEL studio introduces seven collections of eyewear:

-Four collections of eyeglasses and sunglasses are available in our CHANEL Fashion Boutiques (sunglasses only) and at authorized CHANEL eyewear retailers(eyeglasses and sunglasses);
-Three sunglass collections called Runway (because they go with the Ready-to-Wear Spring-Summer, Fall-Winter and Cruise collections) are only available in our CHANEL Fashion Boutiques.

Every pair of CHANEL glasses is a fragile piece made with special materials. Therefore, you need to care for each type of frame in a particular way. There are general care instructions in a booklet that comes with your glasses.

For special materials like leather and pearls, ask for advice in a CHANEL Boutique, an authorized CHANEL eyewear retailer](../../storelocator), or contact us by calling the CHANEL Fashion Boutique of your choice.

CHANEL eyewear is made in Italy.

You can contact us by calling the CHANEL Fashion Boutique of your choice. We also invite you to visit the boutique or the authorised CHANEL eyewear retailer of your choice.

You can subscribe to our Newsletter and follow CHANEL on social media:

You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.

Also, check out the latest articles on CHANEL News.

To find the CHANEL Fashion Boutique or the authorized CHANEL eyewear retailer nearest you, please refer to our Store Locator section.

The following payment methods are accepted: credit or debit card (Visa, MasterCard, American Express, Diners Club, China Union Pay (CUP), AliPay, WeChat Pay), cash (CAD & USD).

We invite you to visit an advisor at a boutique or to contact us by calling the CHANEL Fashion Boutique of your choice.

You can contact us by calling the CHANEL Fashion Boutique of your choice for any information regarding tax refunds.

We also invite you to visit the CHANEL Boutique of your choice where an advisor will be able to answer any questions you may have.

Please note that regulations and procedures on tax refunds vary depending on the country of purchase.

We invite you to bring the product you wish to return or exchange in original and unaltered condition, within 14 days of purchase, to the CHANEL Boutique of your choice (Store Locator ) in the country of purchase, in its original packaging and accompanied by the original receipt.

Please contact us for more details on our detailed return policy.

We recommend going to the CHANEL Boutique of your choice where an advisor will help you with the repair process. Your product will be thoroughly inspected and sent to our atelier for repair/assessment

For more information, you can contact us by calling the CHANEL Fashion Boutique of your choice.

* For optic models, please go to an authorized CHANEL eyewear retailer. For models called "Runway" that go with the Fashion collections, please visit a CHANEL Fashion Boutique.

An invoice is issued with each purchase. In the event of theft or loss of the product, it is possible to obtain a duplicate by providing supporting documents (photo ID).

For more information, you can contact us by calling the CHANEL Fashion Boutique of your choice.

Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorised CHANEL eyewear retailer, of which you can find an exhaustive list in our Store Locator section.

We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can verify if it is CHANEL authorized or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.

We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorized CHANEL retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.

You can return all or part of your order within 30 calendar days from the date of receipt.

Simply complete the returns form enclosed with your package and send us the unused products in their original packaging. Please attach the returns label to the outside of your package before depositing it at a drop of office. For hygiene and safety reasons, sealed products that have been opened are not eligible for refund. Please include all complimentary samples and gifts, including charms, when returning your order. If the above conditions are met, you will receive a refund for the returned products as well as the delivery costs that you originally incurred (except in the case of a partial return).

Please note, that at the moment, returns will not be accepted at any CHANEL boutique or any other authorized retailer that offers CHANEL products.