LEGAL STATEMENT

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LEGAL STATEMENT

TERMS & CONDITIONS OF USE / LEGAL STATEMENT

IMPORTANT! Please carefully read the following terms and conditions (“Terms”) governing your use (including access, browsing and/or use of any interactive features) of those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as pages on third party social networking services, directed at consumers in the United Kingdom, including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “languages” and then your country in the appropriate region (collectively the “Sites”).
Please see the separate terms of use applicable to other country-specific or region-specific web pages available on those pages when you access them through www.chanel.com or through other promotional websites.
Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes.

Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us.

Chanel Canada ULC and/or its worldwide affiliates (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).

CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, trade names, logos and domain names used on or in connection with the Sites, or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights.

No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing, mirroring or archiving any content from the Sites, as well as unauthorized linking.

All rights not expressly granted in these Terms are reserved. The act of accessing or downloading any part of the Sites or any of the materials available on the Sites does not transfer any right or ownership of such materials to you, and such materials may only be used in accordance with these Terms.

Use of and browsing in the sites are at your own risk. neither chanel nor any party representing or otherwise affiliated with chanel in creating or presenting the sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the sites. to the extent permitted by law and without limiting any of the foregoing, everything on the sites is provided to you on an as is basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantabilty, fitness for a specific purpose, freedom from computer virus, or non-infringement. because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Solicited information that you submit to CHANEL by email in order to register or sign up, purchase products and/or to submit appropriate questions to the Sites, if applicable, is subject to our Privacy Policy.

Through the Sites, we request that you provide to us certain types of information so that we may better serve you. The requested information may include questions and comments about our products. Please do not provide us with materials, including but not limited to business, advertising, creative, marketing or any other types of proposals, concepts, know-how, ideas and the like ("Unsolicited Materials"). By submitting any Unsolicited Materials, you agree that we shall have the sole discretion as to how to utilize such Unsolicited Materials and you automatically provide to us a perpetual, royalty free license to such end. If any Unsolicited Materials that you provide to us are protected by third party copyright, trademark or other proprietary rights, you agree to indemnify, defend, and hold harmless CHANEL, its parent, subsidiaries and/or affiliated entities, and its and their respective officers, directors, employees, agents, licensors, representatives, and third party providers (collectively, “the CHANEL Indemnitees”), against any claims or actions brought against any of the CHANEL Indemnitees arising out of or relating to our use or possession of the Unsolicited Materials.

CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.

The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.

Any dispute over the content or use of the UK Site shall be governed by the substantive laws of England and Wales, and the jurisdiction and venue of any such action shall be vested exclusively in the courts of England and Wales.

If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of any remaining provisions.

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and CHANEL with respect to the use of the Sites.

CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.

The Sites are not intended to provide any medical information about the skin or otherwise.

BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
LAST UPDATED: February 2021
© CHANEL, 2021 All Rights Reserved

Terms and Conditions

1.1 Welcome to the section(s) of the CHANEL web site https:www.chanel.com/ca-en/ (the "CHANEL Online Boutique" or the "Site") from which you can purchase CHANEL branded fragrance and beauty products (the "Products"). The Products sold on the CHANEL Online Boutique will be provided to you by Chanel Canada ULC ("CHANEL", "We", "Our", "Us"). Chanel Canada ULC is a company constituted under the laws of Canada. Our registered address is 55 Marie-Victorin, Candiac, QC, J5R 1B6 and business number is 104072418RC0002.

1.2 For any questions relating to the use of the Site, an order from the Site (“Order”) or CHANEL please contact Our Client Service team which can be reached from Monday – Thursday from 9am – 5pm ET on the number 1-888-924-2635 free of charge. This service can also be accessed on the CHANEL Online Boutique or by email at the following address: chanel.canada@chanel.com

1.3 These Terms supersede the Legal Statement (that applies generally to all CHANEL websites) with regard to any matter related to the CHANEL Online Boutique. However, the Legal Statement may supplement any aspect that is not covered in these Terms, with necessary adaptations and to the extent permitted by law.

2.1 Acceptance of Terms

These terms and conditions ("Terms") are the terms on which We sell the Products to you. Please read these Terms carefully before ordering any Products. By accessing and using the Site and/or placing an Order, you agree to be bound by the Terms. You should keep a copy of the Terms for future reference. Click here to print or download them. We will also file a copy of any Orders made by you on the CHANEL Online Boutique.

These Terms may be changed from time to time. The Terms applicable to any Order from the Site are those that you agree to when placing your Order. These can be accessed from the Order confirmation email We will send you once you have placed your Order.

2.2 The ordering process and order confirmations

Your Order constitutes an offer to Us to buy the Product. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product is formed when We send you an email confirming your Order.
If a Product you wish to purchase is no longer available We will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product and you will be given the option to request that We inform you of the future availability of the Product via email. We reserve the right to discontinue any Product at any time.

3.1 Registration, passwords and security

When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the My Account section of the Site.
You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify Us immediately by email to chanel.canada@chanel.com, or by phone at 1-888-924-2635 if you become aware of or suspect any unauthorised use of your Client Account.

3.2 Your promises to Us

You confirm that:
3.2.1 you have reached the age of majority in your province or territory of residence;
3.2.2 you have the capacity to agree and be bound by the Terms;
3.2.3 all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your Client Account details at https://www.chanel.com/ca-en/account/
3.2.4 you are the holder of a valid credit card or PayPal account;
3.2.5 you are a resident of Canada;
You agree that in using the Site you will not:
3.2.6 use the Site for any unlawful purpose;
3.2.7 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or
3.2.8 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We limit the number of items of a single Product you order to three (3) and the total number of Products purchased in one Order to fifteen (15) Products and that you should not resell any Products.
3.3 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if We have reasonable grounds to believe you have breached any of these restrictions. This shall not limit Our right to take any other action against you that We consider appropriate to defend Our rights or those of any other person.

3.4 Intellectual Property
3.4.1 CHANEL and its affiliated Chanel companies (collectively “The Chanel Companies”) own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (collectively the “Content”), or have been granted all necessary licences to use the same.
3.4.2 Use of the Site and its Content grants you no rights in relation to the intellectual property in the Site. Subject to paragraph
3.4.3, you may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.
3.4.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes. When you use the Share function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.
3.4.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of The Chanel Companies or the Products.
3.4.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of CHANEL.

3.4.6 Use of Our intellectual property other than that permitted under these Terms may infringe The Chanel Companies’ rights in the Site and We reserve on Our own behalf and that of The Chanel Companies’ the right to take any appropriate legal actions to protect such rights.


3.4.7 CHANEL welcomes inquiries or feedback on its Products, however, it is CHANEL’s policy to decline unsolicited suggestions and ideas. As such, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively “Comments”) sent to CHANEL shall be treated as non-proprietary and non-confidential. Your submission of any such Comments shall constitute an irrevocable and perpetual license to CHANEL of all worldwide right, title and interest, including intellectual property rights, in and to the Comments, as well as a waiver of your moral rights in and to the Comments. CHANEL is entitled to use, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, including for publicity and promotional purposes, without restriction or prior notice and without compensating you in any way. If you make Comments, you represent and warrant that you own or otherwise control the rights to the Comments. You further represent and warrant that such Comments do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead CHANEL as to the origin of any Comments. You agree to indemnify CHANEL for all claims arising from your claims to any rights in any Comments.

3.5 Links to and from other Websites

3.5.1 You may establish links to the Site provided you stop providing links to the Site immediately if We require you to.
3.5.2 Other third party websites may provide links to the CHANEL Online Boutique from time to time. You acknowledge that:
3.5.2.1 these websites are not under Our control and We therefore cannot exercise any control over the content of such website;
3.5.2.2 the inclusion of a link to the Site does not imply any endorsement of the material contained in such websites nor any association with their operators on Our part;
3.5.2.3 We will not be party to any transaction or contract with a third party that you may enter into via such sites; and
3.5.2.4 you agree that you will not involve Us in any dispute between you and the third party.

4.5 We have set up a secure payment system for all Orders made on the CHANEL Online Boutique. Payments are made on an external platform via the payment provider Adyen and comply with PCI DSS security standards. Payments made via Paypal will be directed to Adyen for security verification and will also comply with PCI DSS security standards. Payment will be debited from your account at the time of or shortly before dispatch of the Product to you.

4.6 By placing your Order and making an offer to buy a Product, you authorise Us to transmit information (including any updated information) or to obtain information about you from third parties to complete verification checks involving your credit card number, credit reports or PayPal account in order to authenticate your identity or billing address; to validate your credit card or PayPal account; to obtain an initial credit card authorisation or validate that there are sufficient funds to cover the purchase sum; to protect you and Us from fraud; and to enable Us to arrange delivery of your Order to your nominated delivery address. We may refuse orders depending on the result of these verifications.

4.7 We will send you a copy of your invoice as an attachment to the Order confirmation email We send. In addition, where you have opted to create a Client Account, you will have the option to download your invoice from the ‘My Account’ section under "My Orders".

4.8 You confirm that the credit card or PayPal account that is being used is yours. All credit card holders and Paypal account holders are subject to validation checks and authorisation by the card issuer or Paypal, where applicable. If the issuer of your card or Paypal refuses to authorise payment We will not accept your Order and We will not be responsible for any delay or non-delivery and We are not obliged to inform you of the reason for the refusal.

4.9 We are not responsible for your card issuer or PayPal charging you as a result of Our processing of your credit card payment in accordance with your Order.

Each Order will be accompanied by samples of Our Products so that you can further explore the range of Products available on the Site. You will have the opportunity to express a preference as to which samples you wish to receive before placing your Order. Samples are however subject to availability and it may be necessary for Us to substitute your first choice of sample with an alternative which We hope will equally delight you.

6.1 We accept Orders for delivery everywhere in Canada. We are also able to make deliveries to PO Boxes.

6.2 Products will be dispatched by Canada Post.

Delivery Costs. Prices shown on the Website do not include delivery.

For any Order greater than or equal to seventy-five CAD ($75), complimentary Standard delivery is offered. Any delivery costs are added to the total price of the Order at the Checkout.

6.3 We shall do Our best to dispatch the Product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your Order. However, the delivery times used are estimates only and real delivery time may vary depending on the destination or any unexpected event.

6.4 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.

6.5 We want you to be happy with your purchase from Us. If you are unhappy with the Product in any way please contact Our Client Service at chanel.canada@chanel.com, or 1-888-924-2635 as soon as possible.

6.6 Due to Air Safety shipping regulations, orders containing Hazardous Materials (aerosols-alcohol) are restricted from Express Shipping. These orders will be shipped by Standard Shipping

Orders unfortunately cannot be completed for remote regions due to Air Safety shipping restrictions.

7.1 Before dispatch. If you wish to change or cancel your Order prior to the Products having been dispatched you can either select the “cancel” option within the CHANEL Online Boutique ‘My Account’ section or call Our Client Services team on 1-888-924-2635 / chanel.canada@chanel.com, with your Order number, to discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once received in accordance with Our Returns Policy below.

7.2 After dispatch.We hope that you will be delighted with your order. However, if you wish to return the Product(s), you have the right to return your Order within thirty (30) days without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:

7.2.1 Your cancellation period will expire thirty (30) days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery of the Products. If your Order is delivered in multiple lots, the thirty (30) days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of the final Products. For example, if you receive your (final) Product on the 1st of the month then your cancellation period will end on the 30th of that month.

7.2.2 You must inform Us of your decision to cancel your Order by a clear statement prior to the end of the cancellation period. You may inform Us by any of the methods below.

Email at chanel.canada@chanel.com
Phone 1-888-924-2635
Post
CHANEL Client Care Department, 55 Marie-Victorin, Candiac, QC, J5R 1B6

7.2.3 You have taken reasonable care of the Product prior to return. In particular this means that you should not have used the Product and any tags, labels or protective packaging should not have been removed.

7.2.4 You return the Product to Us without undue delay and in any event within 14 days of informing Us of your decision to cancel.

7.2.5 You return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches Us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.

7.3 Faulty Products. Any Product We send you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your order, please contact Our Client Service Team as soon as possible on chanel.canada@chanel.com or 1-888-924-2635 with your Order number.

For faulty Products, We will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the Product to Us.

7.4 Returning the Product(s). We require that the Products are returned to Us by post to Chanel Canada ULC, 55 Marie-Victorin, Candiac, QC, J5R 1B6 along with the Return Form provided in the delivery package.

7.5 For your convenience, where you are returning the Products by post, CHANEL provides a prepaid returns label in the package that enables returns of the Product(s) at no cost (the Prepaid Label). Please append the Prepaid Label to the package and then deposit it in a Canada Post location. If you choose not to use the Prepaid Label when returning non-faulty Products, you will be responsible for the costs of returning the Products to Us.

7.6 Effects of cancellation

If you cancel your Order in accordance with paragraph 7.2, We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Us or in the event you chose to keep one or more items from your Order).

We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day We receive back from you any Products supplied, or
(b) (if earlier) 14 days after the day you provide satisfactory evidence that you have returned the Products.

We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

7.7 Products which may not be returned

Please note that, unless they are faulty, you do not have the right to return Products which are sealed for health protection or hygiene reasons where their packaging is unsealed or any protective strip has been removed or damaged. This means that it will not be possible for Us to accept the return of any fragrance or other Product where the cellophane has been unsealed or other protective seal has been removed.

9.1 If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.

9.2 If any part of these Terms is disallowed or found to be ineffective, unenforceable or void by any court or regulator, the rest of the Terms shall continue to apply.

9.3 These Terms are not intended to give rights to anyone except you and Us.

9.4 The parties acknowledge having expressly required that the Terms are to be drawn up in the English language. A French version of the Terms may be found here. Les parties reconnaissent avoir expressément exigé que les Modalités soient rédigées en anglais. Une version française des Modalités se trouve ici .

10.1 We will do Our best to resolve any disputes in relation to these Terms. These Terms are governed by the laws in force in Canada and other applicable provincial or territorial laws, excluding any conflict of laws provisions.

Please see Our Privacy Policy regarding the treatment of your personal information. In addition to this, please note that in Order to fulfil your Order it will be necessary for Us to share your contact details (address, email and phone number) with Our delivery partner, Canada Post. If you have any questions or concerns in relation to this please contact by sending an email to chanel.canada@chanel.com, calling Us at 1-888-924-2635 or writing to Us at Chanel Canada ULC, 55 Marie-Victorin, Candiac, QC, J5R 1B6 Attn: Consumer Relations.

ACCESSIBLE CUSTOMER SERVICE POLICY

CHANEL Inc. is committed to providing goods and services in a manner that is accessible for people with disabilities and in accordance with the principles of dignity, independence, integration and equal opportunity.

This policy applies to the goods and services provided in premises owned and operated by CHANEL Inc. The policy applies to the provision of goods and services to the public, not to the goods themselves.

CHANEL Inc. will make reasonable efforts to ensure that:

• People with disabilities are provided equal opportunity to obtain, use and benefit from our goods and services;
• Goods and services are provided in a manner that respects the dignity and independence of people with disabilities;
• Communications with a person with a disability are conducted in a manner that takes the person’s disability into account; and,
• People with disabilities may use assistive devices, service animals and support persons as is necessary to access the CHANEL Inc.’s goods and services unless specified otherwise by specific legislation.

Definitions

Disability, refers to:
• any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
•a condition of mental impairment or a developmental disability;
• a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
• a mental disorder; or
• an injury or disability for which Workplace Safety benefits were claimed or received.

People with disabilities are individuals who have a disability as defined above.

Assistive Device is a devise that will generally help a person overcome a handicap such as a mobility, vision, mental, dexterity or hearing loss.

Guide Dog is a dog trained as a guide for a blind person. He has the qualifications prescribed by the legislation, to provide mobility, safety and increased independence for people with seeing disabilities.

Service Animal, An animal is a service animal for a person with a disability if:
• it is readily apparent that the animal is used by the person for reasons relating to their disability; or
•if the person provides a letter from a regulated health professional confirming that the person requires the animal for reasons relating to the disability.

Service Dog, other than a guide dog for the blind. Is a service dog if:
• it is readily apparent to an average person that the dog functions as a service dog for a person with a medical disability;
• or the person who requires the dog can provide on request a letter from regulated health professional confirming that the person requires a service dog.

Support Person, is a person who accompanies someone in order to help with communication, mobility, personal care, medical needs or access to goods and services.

Scope

This policy applies to every person who deals with members of the public or other third parties on behalf of CHANEL Inc., whether the person does so as an employee, volunteer or otherwise.

CHANEL Inc. will communicate with people with disabilities in ways that take into account their disability.

The section of this policy that addresses the use of guide dogs, service animals and service dogs only applies to the provision of goods and services that take place at premises owned and operated by the Company.

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Use of Service Animals and Support Persons

CHANEL Inc. is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public.

We will also ensure that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Chanel Inc.’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Chanel Inc. will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises.

Training for EmployeesChanel Inc. will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.
Training will include the following:
• the purposes of the Accessibility for Ontarians with Disabilities Act and the requirements of the customer service standard,
• how to interact and communicate with people with various types of disabilities,
• how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person,
• what to do if a person with a disability is having difficulty in accessing the Company’s goods and services.

Employees will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
Upon hire, every CHANEL Inc. employee working in Ontario, will have to sign and date an acknowledgement stating that they have read the training documentation and that they understand the procedures and will comply accordingly.

Notice of availability and format of documents
Chanel Inc. will notify customers that the documents related to the Accessibility Standards for Customer Service, are available upon request and in a format that takes into account the person’s disability.

Customer Feedback Process
Comments or questions regarding the way Chanel Inc. provides goods and services to people with disabilities can be made by email, verbally in one of our point of sales, by mail or via telephone.

Right to Terminate or Amend Policy
The Company reserves the right to modify, suspend, change, or terminate this policy at any time as required or allowed by law.

Modern Slavery Report

BUSINESS AND VALUE CHAIN

Chanel Limited is a private company, headquartered in the UK (together with all of its subsidiaries, the "Company" or “Chanel”), and a leader in creating, developing, manufacturing, and distributing luxury products of the finest quality and highest level of craftmanship through its three business activities: Fashion, Fragrance and Beauty, and Watches and Fine Jewellery. Chanel Canada ULC is a wholly owned subsidiary of Chanel Limited, registered in British Colombia, Canada.

With respect to Chanel operations in Canada, there are six fashion boutiques located in Montreal, Ontario, Alberta and British Columbia. Additionally, in 2023, fragrance and beauty was offered for sale in Canada in 559 locations.

Chanel’s core values remain historically grounded in exceptional creation. Chanel invests in the excellence of its products and always takes a long-term approach to ensure the longevity of the CHANEL brand, promoting culture, art, creativity, and ‘savoir-faire’ throughout the world and investing significantly in people, R&D, sustainable development and innovation. At the end of 2023, Chanel employed more than 36,500 people across the world, with approximately 400 employed by Chanel Canada ULC.

Chanel’s value chain revolves around two pillars: ‘Direct Procurement’, which includes the sourcing of raw materials, components, and finished goods for the manufacture of the products of its three business activities; and ‘Indirect Procurement’, which includes all other goods and services used for the promotional, marketing, distribution and operational activities of the company. The breakdown of suppliers for each of these activities is as follows:
• The Fashion business carries out six activities: Haute Couture, Ready-To-Wear, Leather Goods, Shoes, Fashion Accessories and Eyewear. It partners with over 2,000 suppliers, of which approximately 15% are direct suppliers (tier 1), mostly located in France and Italy.
• The Fragrance and Beauty business has over 600 suppliers, of which approximately 52% are direct suppliers (tier 1), supporting its sourcing and manufacturing activities in the following categories: raw materials, packaging, event packaging and manufacturing sub-contracting.
• The Watches and Fine Jewellery business carries out manufacturing activities in the following three categories: watches, precious jewellery and high jewellery. It has over 400 suppliers, of which approximately 30% are direct suppliers (tier 1) providing gold and other precious metals, diamonds, pearls and other gemstones.
• Indirect Procurement includes a broad range of activities from promotional, marketing, distribution, printing, boutique construction and general services, to maintenance, information technology contracts, transportation and logistics, meeting and events, professional services, real estate, and equipment. It partners with over 20,000 suppliers globally.

CHANEL CANADA OPERATIONS AND SUPPLY CHAIN

None of Chanel’s products are manufactured in Canada. The Canadian operations receive Chanel’s finished products directly from Paris, France and Milan, Italy. This includes the products we market, distribute and sell directly to our clients in Canada through our boutique network and through selected partners. In addition, we receive other non-selling items such as point of sales materials (tissue paper, packaging, carry bags, etc.) and visual display materials etc., from local Canadian vendors and Chanel Global vendors where possible.

Chanel Canada ULC works with local vendors for the provision of some goods and services such as shopfitters, architects, building and construction consultants, electricians, law firms, uniforms, visual merchandising supplies, florists, cleaners, printing companies, security, customs brokers, transport / freight, storage, beauty supplies, media and advertising agencies, car services, record keeping, hotel, accommodation and event room hire, locksmiths, jewellery repairers, bag repairers, clothing alterations and shoe repairers, IT solutions, landlords, event hire, talent agencies and stylists.

HUMAN RIGHTS IN THE VALUE CHAIN

Chanel is committed to respecting human rights at work across its whole value chain, as defined by the International Labour Organization’s (ILO) eleven fundamental conventions . This commitment is rooted in its responsible sourcing and procurement decisions and practices and is shared with Chanel’s partners. Beyond expecting suppliers to comply with Human Rights Due Diligence standards , Chanel aims, when possible, to support them in progressively strengthening their own labour management policies and practices.

POLICIES

In line with Chanel’s commitment to promoting ethical business practices within its organisation and throughout its value chain, the company has designed and implemented two main policies:
• Our Ethics, the company’s internal code of conduct, re-launched in 2023 in over 20 languages, with a campaign endorsed by the entire Chanel leadership team, provides the legal and ethical principles to be followed by everyone at Chanel. Our Ethics reflects the company’s core values and expectations, including compliance with all applicable laws and regulations everywhere we operate. This includes all labour and employment-related laws, such as those relating to wages and hours worked, non-discrimination, immigration and work authorisation, collective bargaining, health and safety and privacy.
• The company’s Responsible Procurement Policy, in alignment with Our Ethics, sets out the standards Chanel expects all business partners and suppliers to uphold on general compliance with applicable laws, rules and regulations regarding issues related to all applicable labour and employment-related laws listed above. Alongside this, the policy also details expectations of all partners and suppliers to comply with laws, rules and regulations regarding other areas, including internationally recognised human rights, the environment and anti-corruption. Acknowledging that local labour laws can sometimes be less stringent than the international standards that protect human rights at work, the Responsible Procurement Policy also references the minimum requirements of the International Labour Organisation ("ILO")’s eleven fundamental conventions and other relevant reference standards.

The Corporate Sustainability, Legal and Business Ethics departments of Chanel Limited together design the above policies and are supported in their deployment by specialist teams involved in the business and regional activities of Chanel. The policies are reviewed on a regular basis to ensure they are fit for purpose and aligned with the highest standards.

GOVERNANCE ON SUSTAINABILITY ISSUES

Senior leaders at Chanel are committed to the Company’s sustainability agenda, which includes a commitment to acting ethically and with integrity in everything we do and to building a resilient and sustainable business. Examples of the governance to support this is outlined below:
• Sustainability, which includes business ethics, is one of five performance drivers of the Company. This means that sustainability (non-financial) performance is included alongside financial results when we report our performance internally and externally, and it impacts the company bonus distributions.
• To ensure sustainability is truly embedded into Chanel’s core business strategy, the topic is regularly addressed in dedicated meetings at the Executive Committee and at Board meetings. The Chief Sustainability Officer is a member of the Executive Committee.
• Internal audit and the Responsible Supplier Program team report annually on their work and action plan follow-ups to the Audit Committee, a committee of the Board.
• Global and Local Compliance Committees manage the governance of, and any non-compliance with, matters included under Our Ethics’ and the Company’s underlying policies derived therefrom.

The United Nations Guiding Principles for Business and Human Rights (UNGPs) continue to inform Chanel’s Human Rights Due Diligence approach, through which the Company continuously identifies, addresses and monitors social issues in its value chain. It includes, but is not limited to, the processes, practices and programmes described below.

INTERNAL COMPLIANE PROCESSES
• Compliance screenings of new suppliers are carried out globally by the Finance and Legal and Business Ethics teams. These assess a supplier’s financial record as well as whether they are subject to sanctions, are politically exposed persons, or have been involved in any criminal activities such as corruption issues, have been subject to regulatory enforcement actions and any other reputational issues. In 2023, we screened over 2,000 new or potential suppliers. In the event of an alert, the teams conduct a deeper analysis with support from external experts, where appropriate, to validate the reason for the alert. This analysis covers reported instances of modern slavery, human rights violations or unethical, or illegal employment practices. These reports also include any references to environmental degradation, in addition to bribery and corruption risks, or other criminal or regulatory enforcement action. If any alert is confirmed, a recommendation is made whether to restrict or cease the relationship with the supplier or if the implementation of other mitigation actions is required, and those recommendations are subsequently implemented.
• In 2023, all direct procurement teams were trained by the Legal and Business Ethics teams on supplier screening best practices. Where necessary, enhanced due diligence was carried out, supported by external experts.
• In 2023, Chanel Canada ULC recruited an Indirect Procurement Manager, who works closely with Regional and Global Indirect Procurement teams.
• Legal and Business Ethics, People & Organisation, Finance and other members of management lead annual Compliance risk reviews with each business activity and regional activity teams. These reviews cover any legal or ethical compliance issues in the business and are informed by observations from supplier audits.
• As part of the procurement process, the Legal and Business Ethics department regularly reviews all contracts with third parties to ensure they integrate appropriate and comprehensive compliance clauses , requiring the third parties to comply with all relevant laws and regulations, including those on labour laws, such as wages, working hours, child labour, forced labour, health and safety, non-discrimination and freedom of association, as well as clauses on anti-corruption and protection of the environment.
• Continuous and regular training of Chanel employees on the content of Our Ethics has been undertaken at scale since 2015. This is also part of any new employee’s onboarding plan. In 2023, the re-launch of Our Ethics led to a global awareness campaign for all employees. In addition, the Legal and Business Ethics teams provided 104 in-person training sessions in 2023 to enhance understanding of key processes and policies.
• Due diligence practices are also implemented directly by the direct and indirect procurement teams, in order to guarantee their sectoral and geographical relevance.

GRIEVANCE MECHANISMS
• Chanel employees are encouraged to raise any concerns directly to their manager, Human Resources Director, Legal representative or Compliance Officer, and Chanel strives to foster open communication amongst all of its employees, to ensure there is no fear of retaliation for reporting in good faith. In addition, the Chanel Ethics and Compliance Helpline offers all employees the possibility to report any concerns or breaches related to Our Ethics or any of its underlying policies, at local and global level, including on issues related to working conditions and well-being in the workplace. A dedicated web page is available in 20 languages and is accessible to all employees, in accordance with local regulations and practices. This helpline is administered by the Chief Compliance Officer and the Compliance Officers of each region. The credibility of each allegation is assessed by the relevant Compliance Committee and, where necessary, investigated in accordance with Chanel’s internal investigation policy on a case-by-case basis. Each allegation is followed up on by the Compliance Committees. If an investigation confirms a reported allegation, the Compliance Committees make a recommendation to the relevant department to take appropriate disciplinary sanctions and/or corrective action. A summary of investigations (number and nature) is also reported at global level and discussed at the Global Compliance Steering Committee.

For its Watches and Fine Jewellery business, Chanel applies the OECD guidelines for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas (CAHRAs) and the five-steps framework for due diligence in its approach to human rights due diligence.

Chanel has been certified under the Code of Practices standard of the Responsible Jewellery Council (RJC) since 2011. The RJC is a non-profit organisation which aims to promote ethical, social and environmental practices that respect human rights across the jewellery supply chain, from mine to retail. This certification is voluntary and is renewable every three years. Initially applied to diamonds, gold and metals from platinum mines the standard now includes coloured gemstones and silver. The updated practices also include reinforced requirements on Human Rights Due Diligence in supply chains. As part of the certification process, the company policies and practices were reviewed and audited by an external third party.

RESPONSIBLE PROCUREMENT

Purchasing raw materials certified by third parties for their sustainability performance is one of the levers of the Company’s responsible sourcing strategy.

The Fashion business continues to work to implement stringent sustainability standards throughout its supply chain, from raw material origin through to distribution centres. For example, a proportion of the cashmere sourced by the business is Global Organic Textile Standard (GOTS) certified, which includes social compliance metrics such as decent work, fair wages, and health and safety. At raw material origin, Chanel has undertaken certification processes aligned with internationally recognised fair trade standards, such as Fair for Life.

Providing buyers with effective training is another important driver of Chanel’s responsible sourcing approach. Tailored modules are delivered to teams to provide them with a practical understanding of the main human rights issues which could expose workers in their purchasing categories..

TRACEABILITY

Traceability is vital for Chanel to source ingredients and materials of exceptional and unique quality, crafted by extraordinary know-how and skills. It is also an essential prerequisite to ensuring fair and sustainable conditions for production, and the first step of the risk management approach we implement in our supply chain.

The Fragrance and Beauty business has selected the Transparency One platform to map its entire portfolio of cosmetic raw materials and packaging components. As of December 2023, 75% of tier 1 suppliers were registered on this platform. In total, more than 2,050 suppliers have been mapped and more than 22,000 raw materials and components are included.

The Fragrance and Beauty business is also one of the driving actors behind the launch of the TRaceability Alliance for Sustainable CosmEtics (TRASCE), launched in 2023. This consortium brings together 15 key players in the cosmetics sector, brands and suppliers, to improve the traceability of supply chains for key components in formulas and packaging - aiming to accelerate the sustainable transformation of the industry.

The Fashion business has also developed its traceability approach, based on the principles: Know, Prove, Improve, to trace materials forward from origin through the value chain to end products, and from the product backwards through the supply chain to material origin. The approach uses blockchain technology and markers, amongst other tools.

SUPPLY CHAIN RISK ASSESSMENT

As the external and internal risk landscape evolve, we continue to focus on implementing and embedding a robust and synchronised integrated risk management framework, under the mandate of the Executive Committee and with the oversight of the Audit Committee of the Chanel Limited Board. This has allowed us to further strengthen the Company’s risk management activities for identifying, assessing, treating, monitoring, and reporting risks (including human and labour rights-related risks in our value chain), developing and operating the system of internal controls, and promoting a risk-aware culture across our business.

Under the integrated risk management framework, Chanel conducts complementary sustainability risk mappings using a common set of core criteria, in consideration of:
• External risk by country and sector of activity on criteria such as health and safety, environmental pollution, respect of human rights and corruption, based on external reference databases.
• Risks linked to the supplier’s activity and to the business relationship.

The risk mapping covers a selection of key suppliers with an established business relationship (tier 1) with Chanel, who are required to provide information regarding the traceability of their own supply chain (tier 2, tier 3, etc.).

Given that sourcing issues are often complex, local, and specific in nature, both Direct Procurement and Indirect Procurement complement this analysis with specific criteria and tools tailored to the issues they identify in their supply chains. The results of these sectoral risk mappings directly inform decision-making and shape priorities for the sustainable sourcing strategies of the business.

The business activities and regions continue to lead risk assessments within their area of the business.

The Fashion business have developed a sustainability risk analysis methodology to guide its decisions on sourcing raw materials. This covers labour rights including decent work, living wages and health and safety, using external references and databases such as the Social Hotspot Database, the UNICEF database and the Global Slavery Index.

In 2023, The Fragrance and Beauty business conducted a global risk assessment across certain upstream supply chains. Out of 25 risk categories, 11 have been identified as critical and as priorities (such as cybersecurity, loss of know-how or forced labour). In 2024, the business will work on governance and an action plan linked to these risks.

The Watches and Fine Jewelry business have conducted a Human Right Impact Assessment at the source of a strategic raw materials supply chain in the mining sector in 2022, which led to the implementation of an action plan in 2023. The exercise was conducted by labour rights experts, who carried out site visits and on-site interviews with workers.

In 2023 the teams managing Indirect Procurement in Chanel’s Europe markets also conducted a social risk assessment focused on gender-based discrimination and wages, with the support of the Fair Wage Network. This led to the identification of key markets to prioritise in the region’s Social Sustainability roadmap.

At market level, Chanel has conducted a social materiality assessment across UK based operations and value chain with an expert third party. This exercise includes consultation of internal and external stakeholders to identify and assess the specific social risks and challenges in the country and to identify priority areas to improve social sustainability across Chanel’s own workforce, value chain and consumers within the UK.

HUMAN RIGHTS IMPACT ASSESSMENTS

In order to understand the root causes of specific social issues and identify adapted remediation issues, we regularly conduct Human Rights Impact Assessments (HRIAs) in a selection of our supply chains with the support of external experts.

In 2023, the Fashion business conducted specific Human Rights Impact Assessments (HRIAs) with the support of external expertise, to assess actual and potential impacts to rights holders in countries identified as being high risk from a human rights perspective. The HRIAs were conducted in Italy with suppliers employing homeworkers. These assessments notably ensured that homeworkers benefited from working conditions that created opportunities and were equivalent to those of on-site workers.

In 2023, the Fragrance and Beauty business conducted two living wage assessments in collaboration with the Fair Wage Network, in Madagascar and in Mainland China. Living wage can be defined as a remuneration sufficient to afford a decent standard of living for the worker and her/his family, covering, for instance, food, water, housing, or health care. Living wages and incomes reduce the exposure of workers to the risk of becoming victims of modern slavery. In Madagascar, the assessment led to the decision to increase the purchasing price of vanilla so that a living income could be provided to vanilla producers. In China, a remediation plan was put in place to improve the supplier’s internal wage policies and practices and aim for the Fair Wage Network certification at site level.

SUPPLIER ASSESSMENT

To strengthen the monitoring of environmental, social and ethical issues that can occur in its supply chain, Chanel has continued to partner with the EcoVadis platform in 2023 regarding several sourcing business cases.

The objective of the EcoVadis rating methodology is to measure the quality of an individual supplier’s sustainability management system through its policies and programmes, including on social and labour management issues. It takes into account the material industry issues and the size and geographical span of the supplier’s operations.

Its ratings are based on supporting documentation provided by the supplier, and information published by NGOs, trade unions, international organisations, or local authorities. The EcoVadis performance ratings are progressively included as one criterion among others in Chanel’s supplier risk assessment tool and in supplier annual performance reviews.

In 2023, 66% of all direct suppliers of the Fragrance and Beauty business (raw material, packaging, event packaging and subcontracting) were members of the EcoVadis platform and shared their assessment results with Chanel.

In 2023, in close collaboration with the Responsible Supplier Program team at Corporate level, the Fashion business implemented a new dedicated organization within the business aiming to evolve and adapt supplier assessment practices, reinforce risks identification and remediation on upstream value chain, and define the appropriate approach to be set up for partners support and influence suppliers practices evolution.

SUPPLIER AUDITING

METHODOLOGY

Chanel has a dedicated Responsible Supplier Program team at the global corporate level. The Responsible Supplier Program team assists the Direct and Indirect Procurement in auditing certain suppliers’ and subcontractors’ compliance with all applicable laws and regulations, international human rights standards, and standards outlined in Chanel’s Responsible Procurement Policy. These audits provide recommendations for encouraging upstream partners to go further. Supply chain assessments are one mechanism Chanel uses to assess the effectiveness of its actions to identify and address modern slavery risk in its business and value chain.

The Responsible Supplier Program team is comprised of internal auditors and contracted external and specialised auditors. This enables the necessary geographical coverage and helps to ensure there is an appropriate level of expertise on local or sector-specific regulations, social and environmental issues, and respect for cultural, language, and supplier contexts. The auditors regularly exchange information to help ensure there is an appropriate level of knowledge sharing and consistency in the audit methodology and risk ranking of observations. In 2023, as part of their continuous professional development, the Responsible Supplier Program team participated in external trainings on topics such as forced labour and child labour in supply chains, and country-specific information on frequently encountered risks, to ensure greater vigilance during audits.

The supplier audits are conducted in accordance with internationally recognised, issue-based standards (e.g., ILO’s eleven fundamental conventions, SA8000 or ISO 45001 certifications related to social and occupational health and safety management, etc.), and industry specific standards (e.g., Leather Working Group), and are structured across four pillars:

1. Health & Safety: assessing our suppliers’ well-being and working conditions for all of their employees.
Human Rights: evaluating our suppliers' human rights practices. This includes, but is not limited to, reviewing employee wages, insurance, and equality policies, and verifying the absence of child labour, forced labour, or prison labour.

2. Environment: assessing our suppliers’ operational practices for preventing and reducing their water, air or soil pollution, waste management activities, and their overall impact on biodiversity.

3. Business Ethics: reviewing our suppliers’ compliance with local laws and regulations, including their policies and practices for anti-corruption, anti-money laundering, trade sanctions, conflicts of interest, data privacy, and intellectual property.

The audit methodology is under continuous review to incorporate new themes identified during supplier audits conducted across the year or in response to new evolving regulations.

Since 2021, Chanel’s Laboratory of Fragrance Creation and Development has reviewed its supply chain audit approach in order to better capture the social and environmental issues occurring in the agriculture sector, and the possible mitigation actions to deliver impact on the ground. By the end of 2023, 20 supply chains of natural fragrance ingredients have been audited or assessed along these standards, based on recognised certifications.

On-site audits include reviews with the supplier’s management teams, as well as worker interviews, documentation reviews, and facility inspections. All observations are shared with the supplier during a closing meeting to support a constructive discussion, including the corrective action plan to address the findings.

In 2023, the audit reports shared with our suppliers and audited sites were enhanced in terms of structure and content. This was to provide greater clarity for our suppliers and to formalise Chanel’s expectations for the audited sites. If any non-compliance issues were identified, Chanel worked with suppliers to support them in implementing corrective action plans, and engaging with the relevant stakeholders to implement appropriate remediation measures if necessary. Where a corrective action plan is required, suppliers share their plan to address the findings with Chanel. A follow-up audit is prioritised based on the risks of the observations identified during the initial assessment.

The Responsible Supplier Program team at the global corporate level works in close partnership with the Purchasing, Legal and Business Ethics, and Sustainability functions in the business areas and regional activities, and at corporate level.

In very rare cases of unacceptable or non-remediable practices, or in the event that a supplier is not willing to implement the necessary corrective action plans to meet internationally recognised standards, Chanel can consider implementing a responsible exit for the business relationship; however, this is usually considered as a last resort, if no agreement on improvements can be reached.

In 2023, the Responsible Supplier Program team launched an analysis of Chanel’s supplier assessment model, in collaboration with an external expert partner, which led to the identification of potential areas for evolution and future improvement.

SUPPLIER AUDITS PERFORMED IN 2023

Chanel continues to expand its audit skills and capacity with 541 audits in 2021, 617 audits in 2022, and 708 audits in 2023. The audits conducted in 2023 covered 27 geographical areas and 13 sourcing categories: cosmetics, cutting and assembling, furniture and displays, glass, jewellery manufacturing, leather, metal, plastic, precious stones, printing, services, textiles, wood and paper.

GOVERNANCE OF SUPPLIER AUDITS

The Fashion, Fragrance and Beauty, and Watches and Fine Jewellery business activities and Indirect Procurement Teams have an ongoing governance of supplier audits, with 19 steering committee meetings held in 2023. These sessions focused on reviewing the supplier audit plans, audit report results, and the corrective actions plans agreed upon with our suppliers to mitigate the identified risks.

SUPPLIER LEARNING

An essential commitment of Chanel’s responsible sourcing approach is to support suppliers in addressing the social issues they may face in their value chain. Chanel’s supplier engagement journey begins with a common understanding of identified issues through technical trainings designed specifically for Chanel’s suppliers.

In 2023, the Fashion business organised a suppliers' forum, bringing together more than 200 of its direct partners (suppliers and manufacturers). The forum integrated notably workshops to work collectively on traceability and sustainability stakes (including on social sustainability).

SOCIAL IMPACT PROGRAMMES

To progressively address structural social issues in its value chain, Chanel collaborates with external local third parties or organisations to conduct in-depth root cause analysis of identified issues and design targeted social impact programmes, focussed on topics such as employment terms and working conditions. Where supply chains are highly complex or recognised sustainability standards do not exist, Chanel works in collaboration with private, public, and civil society actors across sectors who join forces to drive positive outcomes.

A social impact project at the source of Chanel’s green coffee supply chain has been deployed to improve working conditions for seasonal workers on plantations. The project is part of the Lab 8.7 action-research program, in which Chanel is participating, created and piloted by the association Ressources Humaines Sans Frontieres (RHSF). It was co-designed with the supplier and based on interviews with the community of coffee producers, their families, and other local institutional partners, such as representatives of the Ministry of Labour of Costa Rica, aiming to improve in the long term the working conditions of agricultural workers and open up new perspectives to youth in the agricultural sector. In 2023, awareness-raising sessions on risks in working situations were held by the local occupational health doctor. Specific trainings for harvesters were also organised.

The Fragrance and Beauty business also participates in the Responsible Mica Initiative (RMI), the following initiatives have been conducted by the RMI:
1. Community empowerment programmes implemented in 180 villages in India, benefitting more than 19,000 homes and 96,000 beneficiaries.
2. Scholarships distributed to 211 marginalised children in 2023 to enable them to pursue their education and prevent them dropping out of school.
3. Close to 1700 children involved through The Balmanch children’s committee, to promote their overall development and ensure they remain integrated into the education system.

The Laboratory of Fragrance Creation and Development has been buying jasmine in Egypt for several years. and has been supporting its suppliers in implementing long-term solutions aimed at improving human rights and working conditions throughout its supply chain, and in particular for smallholders. Chanel partners with recognised experts and Egyptian consultants to support its actions and provide technical support to its suppliers on issues such as economic resiliency, living wage, and education. In 2023, these actions led to the purchase of Fair for Life certified jasmine by Chanel, including a revalued minimum purchase price to integrate a development premium benefiting to the communities.

The Laboratory of Fragrance Creation and Development also participates in Harvesting for the Future, an initiative in collaboration with the Fair Labor Association. In January 2023, the scope of the programme was expanded to cover Türkiye's rose sector for an initial 2-year period. The project seeks to improve human rights and labour conditions in Türkiye's rose sector, focusing on empowering seasonal agricultural workers and their families. It brings together a range of stakeholders, including the Turkish government, civil society organizations, processors, producers, and beauty and fragrance companies, aiming to support and inform companies in establishing and advancing human rights due diligence systems in their supply chains, and engage with local stakeholders.

In 2023, following the identification of labour issues at supplier sites in Malaysia and Thailand, in particular in regards to working hours and recruitment practices, Chanel partnered with Impactt Limited, a human rights consultancy with over 25 years of experience. Impactt implemented bespoke capacity building and remediation programmes which lasted between six and 12 months. The actions included hiring a new Human Resources manager, setting up a Health and Safety committee, repaying recruitment fees to migrant workers, establishing policies and procedures on ethical recruitment, and designing an Employee Handbook on workers’ rights. This led to the remediation of the issues, with full collaboration of the management of the supplier.

EXTERNAL PARTNERSHIPS FOR COLLECTIVE IMPACT

Chanel seeks to continuously improve its social sustainability approach, methodology, practices and programmes through ongoing dialogue with external stakeholders, from other companies and industry peers to civil society organisations. Below are some examples of partnerships the Company is engaged in:

WATCH & JEWELLERY INITIATIVE 2030

In 2022, Chanel joined the Watch & Jewellery Initiative 2030, a collaborative initiative open to industry players focused on three key areas: building climate resilience, preserving resources and fostering inclusiveness. Within these areas, members commit to minimum requirements covering human rights, labour laws, and inclusive and responsible value chains.

HUMAN RESOURCES WITHOUT BORDERS (HRWB)

HRWB is an NGO officially recognised by the French Ministry of European and Foreign Affairs as a key operational partner in the context of France’s ambition to become a pathfinder country to reach the objectives of Target 8.7 of the 2030 Agenda for Sustainable Development Goals. Target 8.7 consists of a commitment to take immediate and effective measures to eradicate forced labour, modern slavery, human trafficking and child labour.

Chanel has engaged in a multi-year partnership agreement with HRWB to collaborate on its human rights due diligence approach in its value chains, for example, to finetune the labour rights criteria of the Supplier Risk Assessment tool used by its buyers and internal auditors, including through country-specific human rights risk profiles. HRWB is also a key partner in some of the operational social impact programmes implemented by Chanel.

SHIFT’S BUSINESS LEARNING PROGRAMME

Chanel participates in Shift’s Business Learning Programme (BLP), aimed at helping businesses strengthen their human rights approach. Shift is a leading centre of expertise on the UN Guiding Principles on Business and Human Rights, and focuses on embedding business respect for human rights into the practice of standard setters, business enterprises and financial institutions. Chanel joined the BLP in 2020, and in 2023 the company joined two practice groups focusing on the intersection between climate change and human rights, and measuring social performance, to inform and strengthen the company’s approach to human rights due diligence.

FAIR WAGE NETWORK

Fair Wage Network is a recognised organisation dedicated to advancing wage practices within global value chains. Chanel has an ongoing partnership with Fair Wage Network to implement its Fair Wage approach in its value chain, from designing the appropriate methodology to engaging with strategic suppliers by providing them access to useful expertise, data and tools.

UNION FOR ETHICAL BIOTRADE (UEBT)

In 2023, the Fragrance and Beauty business joined UEBT (Union for Ethical Biotrade) for cosmetics raw materials. The objective of this adhesion is to evaluate sourcing practices and policies and to set targets in order to improve impacts of sourcing on communities and biodiversity.

Looking forward, Chanel will continue to refine and strengthen its human rights due diligence approach, methodology, processes, and practices. Below are a few examples of the workstreams the Company is focusing on in the upcoming years.
• Expand the usage of its responsible purchasing practices, tools and trainings.
• Strengthen the integration of human rights and labour rights-related risks to Chanel's risk management framework.
• Deepen the Company’s analysis of the labour rights risks posed to vulnerable workers through Human Rights Impact Assessments.
• Continue the Company’s operational collaboration with suppliers to progress shared social sustainability goals in Chanel’s supply chain.

As Chanel progresses its sustainable business transformation, we will continue to work with suppliers and external expert partners to respect, protect and advance the human rights of workers and improve labour management practices in our value chain, with the aim that everyone across our business and value chain is treated with dignity and respect and has the opportunity to thrive.

In accordance with the requirements of the Fighting Against Forced Labour and Child Labour in Supply Chains Act, Canada, and in particular section 11 thereof, I hereby attest that I have reviewed the information contained in the report for Chanel Limited and Chanel Canada ULC. To the best of my knowledge, and having exercised due diligence, I attest that the information in this report is true, accurate and complete in all material respects for the purposes of the Act for the reporting year listed above. 

I make the above attestation in my capacity as a director of the board of Chanel Limited for and on behalf of the board of Chanel Limited.

Leena Nair, Global Chief Executive Officer

Approved by the Board of Chanel Limited on 20th May 2024