LEGAL STATEMENT
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LEGAL STATEMENT
TERMS & CONDITIONS OF USE / LEGAL STATEMENT
IMPORTANT! Please carefully read the following terms and conditions (“Terms”) governing your use (including access, browsing and/or use of any interactive features) of those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as pages on third party social networking services, directed at consumers in the United Kingdom, including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “languages” and then your country in the appropriate region (collectively the “Sites”).
Please see the separate terms of use applicable to other country-specific or region-specific web pages available on those pages when you access them through www.chanel.com or through other promotional websites.
Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes.
Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us.
Chanel Canada ULC and/or its worldwide affiliates (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).
CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, trade names, logos and domain names used on or in connection with the Sites, or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights.
No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing, mirroring or archiving any content from the Sites, as well as unauthorized linking.
All rights not expressly granted in these Terms are reserved. The act of accessing or downloading any part of the Sites or any of the materials available on the Sites does not transfer any right or ownership of such materials to you, and such materials may only be used in accordance with these Terms.
Use of and browsing in the sites are at your own risk. neither chanel nor any party representing or otherwise affiliated with chanel in creating or presenting the sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the sites. to the extent permitted by law and without limiting any of the foregoing, everything on the sites is provided to you on an as is basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantabilty, fitness for a specific purpose, freedom from computer virus, or non-infringement. because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
Solicited information that you submit to CHANEL by email in order to register or sign up, purchase products and/or to submit appropriate questions to the Sites, if applicable, is subject to our Privacy Policy.
Through the Sites, we request that you provide to us certain types of information so that we may better serve you. The requested information may include questions and comments about our products. Please do not provide us with materials, including but not limited to business, advertising, creative, marketing or any other types of proposals, concepts, know-how, ideas and the like ("Unsolicited Materials"). By submitting any Unsolicited Materials, you agree that we shall have the sole discretion as to how to utilize such Unsolicited Materials and you automatically provide to us a perpetual, royalty free license to such end. If any Unsolicited Materials that you provide to us are protected by third party copyright, trademark or other proprietary rights, you agree to indemnify, defend, and hold harmless CHANEL, its parent, subsidiaries and/or affiliated entities, and its and their respective officers, directors, employees, agents, licensors, representatives, and third party providers (collectively, “the CHANEL Indemnitees”), against any claims or actions brought against any of the CHANEL Indemnitees arising out of or relating to our use or possession of the Unsolicited Materials.
CHANEL is not responsible for third party websites that link to or from the Sites. CHANEL does not endorse any such sites or the goods or services offered on such sites. CHANEL disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. CHANEL shall not be held liable or responsible for the content of any sites that link to or from the Sites.
CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.
The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.
Any dispute over the content or use of the UK Site shall be governed by the substantive laws of England and Wales, and the jurisdiction and venue of any such action shall be vested exclusively in the courts of England and Wales.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of any remaining provisions.
You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and CHANEL with respect to the use of the Sites.
CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.
The Sites are not intended to provide any medical information about the skin or otherwise.
BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
LAST UPDATED: February 2021
© CHANEL, 2021 All Rights Reserved
Terms and Conditions
1.1 Welcome to the section(s) of the CHANEL web site https:www.chanel.com/ca-en/ (the "CHANEL Online Boutique" or the "Site") from which you can purchase CHANEL branded fragrance and beauty products (the "Products"). The Products sold on the CHANEL Online Boutique will be provided to you by Chanel Canada ULC ("CHANEL", "We", "Our", "Us"). Chanel Canada ULC is a company constituted under the laws of Canada. Our registered address is 55 Marie-Victorin, Candiac, QC, J5R 1B6 and business number is 104072418RC0002.
1.2 For any questions relating to the use of the Site, an order from the Site (“Order”) or CHANEL please contact Our Client Service team which can be reached from Monday – Thursday from 9am – 5pm ET on the number 1-888-924-2635 free of charge. This service can also be accessed on the CHANEL Online Boutique or by email at the following address: chanel.canada@chanel.com
1.3 These Terms supersede the Legal Statement (that applies generally to all CHANEL websites) with regard to any matter related to the CHANEL Online Boutique. However, the Legal Statement may supplement any aspect that is not covered in these Terms, with necessary adaptations and to the extent permitted by law.
2.1 Acceptance of Terms
These terms and conditions ("Terms") are the terms on which We sell the Products to you. Please read these Terms carefully before ordering any Products. By accessing and using the Site and/or placing an Order, you agree to be bound by the Terms. You should keep a copy of the Terms for future reference. Click here to print or download them. We will also file a copy of any Orders made by you on the CHANEL Online Boutique.
These Terms may be changed from time to time. The Terms applicable to any Order from the Site are those that you agree to when placing your Order. These can be accessed from the Order confirmation email We will send you once you have placed your Order.
2.2 The ordering process and order confirmations
Your Order constitutes an offer to Us to buy the Product. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product is formed when We send you an email confirming your Order.
If a Product you wish to purchase is no longer available We will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product and you will be given the option to request that We inform you of the future availability of the Product via email. We reserve the right to discontinue any Product at any time.
3.1 Registration, passwords and security
When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the My Account section of the Site.
You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify Us immediately by email to chanel.canada@chanel.com, or by phone at 1-888-924-2635 if you become aware of or suspect any unauthorised use of your Client Account.
3.2 Your promises to Us
You confirm that:
3.2.1 you have reached the age of majority in your province or territory of residence;
3.2.2 you have the capacity to agree and be bound by the Terms;
3.2.3 all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your Client Account details at https://www.chanel.com/ca-en/account/
3.2.4 you are the holder of a valid credit card or PayPal account;
3.2.5 you are a resident of Canada;
You agree that in using the Site you will not:
3.2.6 use the Site for any unlawful purpose;
3.2.7 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or
3.2.8 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We limit the number of items of a single Product you order to three (3) and the total number of Products purchased in one Order to fifteen (15) Products and that you should not resell any Products.
3.3 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if We have reasonable grounds to believe you have breached any of these restrictions. This shall not limit Our right to take any other action against you that We consider appropriate to defend Our rights or those of any other person.
3.4 Intellectual Property
3.4.1 CHANEL and its affiliated Chanel companies (collectively “The Chanel Companies”) own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (collectively the “Content”), or have been granted all necessary licences to use the same.
3.4.2 Use of the Site and its Content grants you no rights in relation to the intellectual property in the Site. Subject to paragraph
3.4.3, you may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.
3.4.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes. When you use the Share function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.
3.4.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of The Chanel Companies or the Products.
3.4.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of CHANEL.
3.4.6 Use of Our intellectual property other than that permitted under these Terms may infringe The Chanel Companies’ rights in the Site and We reserve on Our own behalf and that of The Chanel Companies’ the right to take any appropriate legal actions to protect such rights.
3.4.7 CHANEL welcomes inquiries or feedback on its Products, however, it is CHANEL’s policy to decline unsolicited suggestions and ideas. As such, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively “Comments”) sent to CHANEL shall be treated as non-proprietary and non-confidential. Your submission of any such Comments shall constitute an irrevocable and perpetual license to CHANEL of all worldwide right, title and interest, including intellectual property rights, in and to the Comments, as well as a waiver of your moral rights in and to the Comments. CHANEL is entitled to use, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, including for publicity and promotional purposes, without restriction or prior notice and without compensating you in any way. If you make Comments, you represent and warrant that you own or otherwise control the rights to the Comments. You further represent and warrant that such Comments do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead CHANEL as to the origin of any Comments. You agree to indemnify CHANEL for all claims arising from your claims to any rights in any Comments.
3.5 Links to and from other Websites
3.5.1 You may establish links to the Site provided you stop providing links to the Site immediately if We require you to.
3.5.2 Other third party websites may provide links to the CHANEL Online Boutique from time to time. You acknowledge that:
3.5.2.1 these websites are not under Our control and We therefore cannot exercise any control over the content of such website;
3.5.2.2 the inclusion of a link to the Site does not imply any endorsement of the material contained in such websites nor any association with their operators on Our part;
3.5.2.3 We will not be party to any transaction or contract with a third party that you may enter into via such sites; and
3.5.2.4 you agree that you will not involve Us in any dispute between you and the third party.
4.5 We have set up a secure payment system for all Orders made on the CHANEL Online Boutique. Payments are made on an external platform via the payment provider Adyen and comply with PCI DSS security standards. Payments made via Paypal will be directed to Adyen for security verification and will also comply with PCI DSS security standards. Payment will be debited from your account at the time of or shortly before dispatch of the Product to you.
4.6 By placing your Order and making an offer to buy a Product, you authorise Us to transmit information (including any updated information) or to obtain information about you from third parties to complete verification checks involving your credit card number, credit reports or PayPal account in order to authenticate your identity or billing address; to validate your credit card or PayPal account; to obtain an initial credit card authorisation or validate that there are sufficient funds to cover the purchase sum; to protect you and Us from fraud; and to enable Us to arrange delivery of your Order to your nominated delivery address. We may refuse orders depending on the result of these verifications.
4.7 We will send you a copy of your invoice as an attachment to the Order confirmation email We send. In addition, where you have opted to create a Client Account, you will have the option to download your invoice from the ‘My Account’ section under "My Orders".
4.8 You confirm that the credit card or PayPal account that is being used is yours. All credit card holders and Paypal account holders are subject to validation checks and authorisation by the card issuer or Paypal, where applicable. If the issuer of your card or Paypal refuses to authorise payment We will not accept your Order and We will not be responsible for any delay or non-delivery and We are not obliged to inform you of the reason for the refusal.
4.9 We are not responsible for your card issuer or PayPal charging you as a result of Our processing of your credit card payment in accordance with your Order.
Each Order will be accompanied by samples of Our Products so that you can further explore the range of Products available on the Site. You will have the opportunity to express a preference as to which samples you wish to receive before placing your Order. Samples are however subject to availability and it may be necessary for Us to substitute your first choice of sample with an alternative which We hope will equally delight you.
6.1 We accept Orders for delivery everywhere in Canada. We are also able to make deliveries to PO Boxes.
6.2 Products will be dispatched by Purolator, Canada Post and FedEx.
Delivery Costs. Prices shown on the Website do not include delivery.
For any Order greater than or equal to seventy-five CAD ($75), complimentary Standard delivery is offered. Any delivery costs are added to the total price of the Order at the Checkout.
6.3 We shall do Our best to dispatch the Product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your Order. However, the delivery times used are estimates only and real delivery time may vary depending on the destination or any unexpected event.
6.4 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.
6.5 We want you to be happy with your purchase from Us. If you are unhappy with the Product in any way please contact Our Client Service at chanel.canada@chanel.com, or 1-888-924-2635 as soon as possible.
6.6 Due to Air Safety shipping regulations, orders containing Hazardous Materials (aerosols-alcohol) are restricted from Express Shipping. These orders will be shipped by Standard Shipping
Orders unfortunately cannot be completed for remote regions due to Air Safety shipping restrictions.
7.1 Before dispatch. If you wish to change or cancel your Order prior to the Products having been dispatched you can either select the “cancel” option within the CHANEL Online Boutique ‘My Account’ section or call Our Client Services team on 1-888-924-2635 / chanel.canada@chanel.com, with your Order number, to discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once received in accordance with Our Returns Policy below.
7.2 After dispatch.We hope that you will be delighted with your order. However, if you wish to return the Product(s), you have the right to return your Order within thirty (30) days without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:
7.2.1 Your cancellation period will expire thirty (30) days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery of the Products. If your Order is delivered in multiple lots, the thirty (30) days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of the final Products. For example, if you receive your (final) Product on the 1st of the month then your cancellation period will end on the 30th of that month.
7.2.2 You must inform Us of your decision to cancel your Order by a clear statement prior to the end of the cancellation period. You may inform Us by any of the methods below.
Email at chanel.canada@chanel.com
Phone 1-888-924-2635
Post CHANEL Client Care Department, 55 Marie-Victorin, Candiac, QC, J5R 1B6
7.2.3 You have taken reasonable care of the Product prior to return. In particular this means that you should not have used the Product and any tags, labels or protective packaging should not have been removed.
7.2.4 You return the Product to Us without undue delay and in any event within 14 days of informing Us of your decision to cancel.
7.2.5 You return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches Us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.
7.3 Faulty Products. Any Product We send you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your order, please contact Our Client Service Team as soon as possible on chanel.canada@chanel.com or 1-888-924-2635 with your Order number.
For faulty Products, We will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the Product to Us.
7.4 Returning the Product(s). We require that the Products are returned to Us by post to Chanel Canada ULC, 55 Marie-Victorin, Candiac, QC, J5R 1B6 along with the Return Form provided in the delivery package.
7.5 For your convenience, where you are returning the Products by post, CHANEL provides a prepaid returns label in the package that enables returns of the Product(s) at no cost (the Prepaid Label). Please append the Prepaid Label to the package and then deposit it in a Canada Post location. If you choose not to use the Prepaid Label when returning non-faulty Products, you will be responsible for the costs of returning the Products to Us.
7.6 Effects of cancellation
If you cancel your Order in accordance with paragraph 7.2, We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Us or in the event you chose to keep one or more items from your Order).
We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day We receive back from you any Products supplied, or
(b) (if earlier) 14 days after the day you provide satisfactory evidence that you have returned the Products.
We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
7.7 Products which may not be returned
Please note that, unless they are faulty, you do not have the right to return Products which are sealed for health protection or hygiene reasons where their packaging is unsealed or any protective strip has been removed or damaged. This means that it will not be possible for Us to accept the return of any fragrance or other Product where the cellophane has been unsealed or other protective seal has been removed.
8.1 Some jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of incidental or consequential damages. if these laws apply, some or all of the below disclaimers, exclusions or limitations may not apply to you, and you may have rights additional to those contained herein.
8.2 We accept liability for death or personal injury caused by Our negligence or that of Our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by Us or Our employees or agents.
8.3 Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance. If there are defects in the Products you have purchased, Chanel abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in Products that We have supplied, including damage incurred in transit, please refer to paragraph 7.3.
8.4 This section does not affect the legal warranty provided for under québec law. the site and its content are provided on an “as is” basis without warranties of any kind, either express or implied. chanel disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement with respect to the site and its content. chanel does not represent or warrant that the content on the site is accurate, complete, reliable, current, or error-free. chanel does not represent or warrant that the site is free from typographical errors or omissions relating to pricing, product availability, text or photography. chanel does not represent or warrant that the site or its server(s) are free of viruses or other harmful components, even if chanel or its authorized representatives have been advised of the possibility of such damages. you expressly agree that use of the site, including all content, data or software distributed by, downloaded or accessed from or through the sites is at your sole risk.
8.5 If We breach these Terms We shall only be liable for losses which are a reasonably foreseeable consequence of such breach. Losses are foreseeable where they could be contemplated by you and Us at the time of entering into an agreement with you. you understand and agree that the aggregate liability of chanel (whether in contract, warranty, tort (including but not limited to negligence), product liability, strict liability or other theory) arising out of or relating to the use of the site shall not exceed the greater of $100 or the total value of the order.<
8.6 YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
8.6.1 We are not responsible for losses not caused by our fault, or for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from, your use or inability to use the site; the use of any content or other material on the site, the cost of procurement of substitute goods or services resulting from any goods, data, information or services purchased or obtained or transactions entered into or messages received through or from the site; unauthorised access to or alteration of any transmissions or data sent or received between us; statements or conduct of any third-party on the site; or any other matter relating to the site;
8.6.2 If you are dissatisfied with any portion of the site, or with any of these terms, your sole and exclusive remedy is the discontinuation of your use of the site.
9.1 If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.
9.2 If any part of these Terms is disallowed or found to be ineffective, unenforceable or void by any court or regulator, the rest of the Terms shall continue to apply.
9.3 These Terms are not intended to give rights to anyone except you and Us.
9.4 The parties acknowledge having expressly required that the Terms are to be drawn up in the English language. A French version of the Terms may be found here. Les parties reconnaissent avoir expressément exigé que les Modalités soient rédigées en anglais. Une version française des Modalités se trouve ici .
10.1 We will do Our best to resolve any disputes in relation to these Terms. These Terms are governed by the laws in force in Canada and other applicable provincial or territorial laws, excluding any conflict of laws provisions.
Please see Our Privacy Policy regarding the treatment of your personal information. In addition to this, please note that in Order to fulfil your Order it will be necessary for Us to share your contact details (address, email and phone number) with Our delivery partner, Canada Post. If you have any questions or concerns in relation to this please contact by sending an email to chanel.canada@chanel.com, calling Us at 1-888-924-2635 or writing to Us at Chanel Canada ULC, 55 Marie-Victorin, Candiac, QC, J5R 1B6 Attn: Consumer Relations.
ACCESSIBLE CUSTOMER SERVICE POLICY
CHANEL Inc. is committed to providing goods and services in a manner that is accessible for people with disabilities and in accordance with the principles of dignity, independence, integration and equal opportunity.
This policy applies to the goods and services provided in premises owned and operated by CHANEL Inc. The policy applies to the provision of goods and services to the public, not to the goods themselves.
CHANEL Inc. will make reasonable efforts to ensure that:
• People with disabilities are provided equal opportunity to obtain, use and benefit from our goods and services;
• Goods and services are provided in a manner that respects the dignity and independence of people with disabilities;
• Communications with a person with a disability are conducted in a manner that takes the person’s disability into account; and,
• People with disabilities may use assistive devices, service animals and support persons as is necessary to access the CHANEL Inc.’s goods and services unless specified otherwise by specific legislation.
Definitions
Disability, refers to:
• any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
•a condition of mental impairment or a developmental disability;
• a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
• a mental disorder; or
• an injury or disability for which Workplace Safety benefits were claimed or received.
People with disabilities are individuals who have a disability as defined above.
Assistive Device is a devise that will generally help a person overcome a handicap such as a mobility, vision, mental, dexterity or hearing loss.
Guide Dog is a dog trained as a guide for a blind person. He has the qualifications prescribed by the legislation, to provide mobility, safety and increased independence for people with seeing disabilities.
Service Animal, An animal is a service animal for a person with a disability if:
• it is readily apparent that the animal is used by the person for reasons relating to their disability; or
•if the person provides a letter from a regulated health professional confirming that the person requires the animal for reasons relating to the disability.
Service Dog, other than a guide dog for the blind. Is a service dog if:
• it is readily apparent to an average person that the dog functions as a service dog for a person with a medical disability;
• or the person who requires the dog can provide on request a letter from regulated health professional confirming that the person requires a service dog.
Support Person, is a person who accompanies someone in order to help with communication, mobility, personal care, medical needs or access to goods and services.
Scope
This policy applies to every person who deals with members of the public or other third parties on behalf of CHANEL Inc., whether the person does so as an employee, volunteer or otherwise.
CHANEL Inc. will communicate with people with disabilities in ways that take into account their disability.
The section of this policy that addresses the use of guide dogs, service animals and service dogs only applies to the provision of goods and services that take place at premises owned and operated by the Company.
Assistive Devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Use of Service Animals and Support Persons
CHANEL Inc. is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public.
We will also ensure that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Chanel Inc.’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Chanel Inc. will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises.
Training for EmployeesChanel Inc. will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.
Training will include the following:
• the purposes of the Accessibility for Ontarians with Disabilities Act and the requirements of the customer service standard,
• how to interact and communicate with people with various types of disabilities,
• how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person,
• what to do if a person with a disability is having difficulty in accessing the Company’s goods and services.
Employees will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
Upon hire, every CHANEL Inc. employee working in Ontario, will have to sign and date an acknowledgement stating that they have read the training documentation and that they understand the procedures and will comply accordingly.
Notice of availability and format of documents
Chanel Inc. will notify customers that the documents related to the Accessibility Standards for Customer Service, are available upon request and in a format that takes into account the person’s disability.
Customer Feedback Process
Comments or questions regarding the way Chanel Inc. provides goods and services to people with disabilities can be made by email, verbally in one of our point of sales, by mail or via telephone.
Right to Terminate or Amend Policy
The Company reserves the right to modify, suspend, change, or terminate this policy at any time as required or allowed by law.
Modern Slavery Report
INTRODUCTION
For over a century, Chanel has prioritised respecting and investing in the people behind our Brand. We believe everyone, within and beyond Chanel, should be treated with dignity and respect and should have the opportunity to thrive. This philosophy is an integral part of our sustainability ambition.
We are committed to respecting internationally recognised human rights and take action to advance positive social outcomes and opportunities for workers and communities throughout our value chain. In our annual Modern Slavery Report, we set out our approach to prevent and mitigate occurrences of modern slavery, human trafficking, forced labour and child labour across our business and value chain. This report focuses on our actions and progress in the financial year ended 31 December 2025 and is made jointly by Chanel Limited and Chanel Canada ULC in accordance with their obligations under the Fighting Against Forced Labour and Child Labour in Supply Chains Act, Canada.
BUSINESS AND VALUE CHAIN
Chanel Limited is a private company, headquartered in the United Kingdom (UK). Chanel’s core values are grounded in exceptional creation, commitment to excellence and striving to make a positive and lasting impact in the world. Chanel is a leader in creating, developing, manufacturing and distributing luxury creations of the finest quality and highest level of craftsmanship.
Within this report, Chanel refers to Chanel Limited and its subsidiaries that operate under the CHANEL Brand. Chanel operates three main business activities: Fashion, Fragrance & Beauty and Watches & Fine Jewellery. Our products are sold worldwide in over 650 owned boutiques, select wholesale channels of distribution, under concession in department stores, and online.
Chanel Canada ULC is a wholly owned subsidiary of Chanel Limited, registered in British Columbia, Canada. With respect to Chanel operations in Canada, there are six fashion boutiques located in Montreal, Ontario, Alberta and British Columbia. Additionally, in 2025, Fragrance & Beauty was offered for sale in Canada in 488 locations. This includes one dedicated boutique in Montreal. As at 31 December 2025, Chanel Canada ULC employed 383 people.
Across Chanel, we are dedicated to supporting our value chain. In Fashion, this includes the preservation of craftsmanship and savoir-faire, supporting manufacturers to preserve skills such as embroidery, lacework and shoemaking. In Fragrance & Beauty, CHANEL is one of the few brands in the world that integrates every stage of perfume creation, from design to manufacturing. In Watches & Fine Jewellery, we craft and manufacture pieces of high jewellery, precious jewellery and watches in our workshops.
Beyond our own operations, our value chain is focused on two pillars. Firstly, the sourcing of raw materials and finished goods to manufacture our products (direct procurement), and secondly, the procuring of goods and services for promotional, marketing, distribution and operational activities (indirect procurement).
In direct procurement, Chanel worked with around 900 direct suppliers for its business activities in 2025 – 80% of which were based in Europe – and in total mapped close to 3,000 sites. In indirect procurement, Chanel registered more than 20,000 direct suppliers – with a majority providing services – in systems requiring specific environmental, social and governance (ESG) due diligence, adapted due diligence and priority management.
SUSTAINABILITY GOVERNANCE
Sustainability, including our continued commitment to ethical business conduct, is one of Chanel’s collective priorities and is embedded in Chanel’s governance and decision-making at all levels, from the Board of Directors (the Board) of Chanel Limited through to the Executive Committee and operational teams.
The Board oversees, among other things, Chanel’s ESG-related strategies, initiatives, goals and performance. The Board’s Audit Committee oversees Chanel’s ESG due diligence and business ethics programmes as well as risk assessments and controls related to our supply chain, receiving regular updates from the Responsible Supplier Programme team and the Chief Compliance Officer. The Board as a whole receives updates on programme effectiveness, material risks and internal controls.
The Board is supported by the Executive Committee, which is responsible for identifying, assessing and managing ESG-related impacts, risks and opportunities, as well as for developing and executing ESG strategies by setting targets and implementing action plans and policies. ESG topics are reviewed regularly, including through the Executive Committee’s Sustainability Decision Forum and the Global Compliance Steering Committee, which both comprise senior leaders across business activities, regions and relevant functions.
Business activities, regions and functions are accountable for delivering ESG initiatives aligned with Chanel’s global frameworks and policies, supported by dedicated expertise. Progress is monitored by the Sustainability Leadership Team, Global Compliance Steering Committee and Executive Committee, and reported to the Board.
In 2025, we introduced an ESG due diligence task force to further promote cross-functional alignment on ESG due diligence processes and practices. We also continued to advance local and regional supply chain governance mechanisms, including in regions such as Asia and the UK.
KEY POLICIES
Chanel has two overarching policies designed to promote, implement and ensure ethical business conduct. These policies are regularly reviewed in the context of evolving regulation, risk insights and best practice.
Our Ethics: Chanel’s global code of conduct and practical guide to responsible decision-making. Our Ethics applies to our people across Chanel and sets expectations for how Chanel acts with clients, colleagues, suppliers, business partners and communities. It reflects our core values and expectations of compliance with applicable laws and regulations, including those relating to labour and employment and to areas such as anti-corruption, non-discrimination, anti-harassment, anti-money laundering and health and safety. Our Ethics is available in 20 languages and supported by mandatory e-learning.
Our responsible procurement policy: Sets out the standards Chanel expects suppliers and business partners to uphold on general compliance with applicable laws, rules and regulations. The policy also references the minimum requirements of the International Labour Organisation (ILO)’s eleven fundamental instruments, the United Nations (UN) Guiding Principles on Business and Human Rights and other relevant reference standards.
Further policies relevant to this statement include Chanel’s ESG due diligence policy, whistleblowing policy, and social sustainability in the value chain policy.
DUE DILIGENCE APPROACH
Our due diligence approach is designed to identify and address material ESG risks and adverse impacts across our value chain, while supporting responsible growth and the continued ethical development of our business.
In 2025, we introduced an ESG due diligence policy that formalises how we identify, assess, prioritise, prevent, mitigate, remediate and account for ESG risks and adverse impacts across our value chain. The policy aligns with recognised international guidelines and reference standards including:
• the Organisation for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises on Responsible Business Conduct;
• the UN Guiding Principles on Business and Human Rights; and
• the ILO fundamental instruments.
The policy applies across Chanel and covers relationships with both direct and indirect suppliers. It is implemented through a practical framework with four pillars: identify material topics; assess, prioritise and verify; prevent, mitigate and remediate; and effective governance and efficiency monitoring. This framework enables risk mapping and prioritisation, drives traceability, and leverages assessments such as audits to provide on-site verification. It also structures prevention, remediation and supplier capacity-building, supported by common standards, tools and procedures.
In 2025, we also published our ESG standards, which translate our responsible procurement policy into concrete requirements for suppliers, support internal alignment across jurisdictions, and inform audit criteria.
TRACEABILITY AND CERTIFICATIONS
We continue to advance the traceability of our materials, leveraging technology where possible, including blockchain for textiles and for the supply chain mapping of cosmetic raw materials. For example, 2,630 of our Fragrance & Beauty suppliers had been mapped on the Transparency-One platform as of year-end 2025, spanning 61 countries across all tiers of the supply chain.
We are also advancing responsible procurement of materials and services through certifications, integrating ESG criteria into procurement processes. In parallel, we are building the capacity of our suppliers to meet certification standards as well, supporting collective progress.
We continue to implement stringent sustainability standards across our fashion supply chain. For raw materials, we prioritise the sourcing of certified materials that meet internationally recognised standards, such as Fair for Life for textiles, with the aim of ensuring safe working conditions and fair wages. At the manufacturing stage, we work with the Global Organic Textile Standard (GOTS) certification, which requires compliance with social standards such as decent work, fair wages and health and safety. Our global Fashion distribution centres are GOTS-certified and a growing share of our collections in 2025 used GOTS-certified materials, meaning these products come from fully GOTS-certified value chains.
In 2025, the CHANEL Perfume Creation and Development Laboratory renewed its Fair Trade and Fair for Life certifications for another year for its own operations. In parallel, teams continued to conduct field assessments to closely monitor action plans with suppliers, providing support to achieve Fair for Life certification.
Since 2007, we have been a member of the Responsible Jewellery Council (RJC), a global standard-setting organisation which aims to promote responsible supply chain practices and ethical standards in the jewellery and watch industry. As part of our engagement, we sit on the Board of Directors and on the Standards Committee, and in 2025 we participated in a new strategic taskforce which published guidance for members to support the strengthening of diamond provenance claims and traceability systems. Since 2011, we have been certified under the RJC Code of Practices (COP).
SUPPLY CHAIN RISK ASSESSMENTS
We remain vigilant to existing and emerging risks. Our Integrated Risk Management framework sets out a consistent approach to identifying, assessing, prioritising, mitigating, monitoring and reporting risks. Annual risk assessments are conducted at business, regional and corporate levels. Risk assessments as well as the prioritisation of risks are reviewed by the Executive Committee and the Audit Committee and cascaded across Chanel to support effective risk management.
To further address the complexity and local specificity of sourcing risks, we conduct social materiality assessments to identify priority social issues by sector and geography, including issues such as forced labour and child labour. These assessments are undertaken in collaboration with external experts and incorporate internal and external stakeholder interviews to reflect the perspectives of affected stakeholders, including workers and local communities. Social impacts are mapped according to severity, likelihood and ability to remediate, leading to tailored assessments of risks and opportunities. These assessments inform our due diligence approach and social sustainability roadmaps in our business activities, regions and functions, enhance the focus of social impact programmes with suppliers and business partners, and support internal learning plans on social sustainability in Chanel’s value chain.
There is nothing to report regarding measures taken during the 2025 financial year to remediate the loss of income to the most vulnerable families that results from any measure taken to eliminate the use of forced labour or child labour in the activities and supply chains of either of Chanel Limited or Chanel Canada ULC.
SUPPLIER ASSESSMENTS
We have implemented tools and processes to carry out financial, legal, regulatory and reputational checks, as appropriate to the nature of the relationship, when selecting new suppliers. Alongside these checks, contracts with suppliers are reviewed so they reflect our expectations for responsible business practices. Our contracts require compliance with applicable laws and regulations including those relating to labour and employment and to areas such as wages, working hours, non-discrimination, health and safety, forced labour, child labour, freedom of association and anti-corruption.
Our Responsible Supplier Programme team supports operational teams in their relationships with suppliers, providing a cohesive framework including guidelines and supplier audit methodologies which are aligned with our strategic ESG initiatives and sustainability ambitions.
For direct procurement, teams map the chain of production sites – comprising direct suppliers and indirect suppliers (i.e. subcontractors) – and assess supplier ESG risks in line with the supplier assessment guidelines within our global ESG due diligence framework, applicable laws and regulations, and guidance from the Legal team, to prioritise verification activities. These activities include announced, semi-announced and unannounced onsite audits, as well as partial or topic-specific visits. Internal teams and qualified external firms carry out audits, following a standard audit protocol.
In our Watches & Fine Jewellery business, our approach to due diligence is guided in particular by the RJC COP and the five-step framework in the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas. A structured questionnaire based on the requirements of the COP and OECD Due Diligence Guidance and focusing in particular on responsible sourcing and human rights is submitted to our suppliers annually. Chanel also complies with the Kimberley Process established by the United Nations to eliminate trade of conflict diamonds, and the World Diamond Council System of Warranties.
Our indirect procurement platform and a commodity-based risk framework enable consistent vendor registration, risk mapping and prioritisation. This framework includes legal, reputational and financial checks, due diligence questionnaires and contractual controls. For higher-risk categories we use business sustainability ratings by EcoVadis (a globally recognised sustainability rating platform) and carry out onsite audits.
A standardised nonconformity scale is applied in audits: ranging from minor non-conformities to essential commitment breaches (ECB). Our updated ECB process, implemented in the second half of 2025, addresses situations with potential acute impacts and can trigger immediate escalation and, as a last resort, responsible exit. Following audits and when necessary, Chanel implements corrective action plans and targeted, proportionate remediation plans, which can include training, capability‑building and tailored support.
In 2025, Chanel carried out extensive ESG-related due diligence activities across its operations, completing around 730 verification actions – including approximately 480 full ESG audits across 29 markets.
GRIEVANCE MECHANISMS
We are committed to maintaining a culture where people feel safe to raise concerns and this commitment extends to our business partners. We investigate concerns promptly and proportionately, prohibit retaliation, and analyse root causes to improve controls. Our employees are encouraged to raise concerns directly to their manager, human resources, legal contact or compliance officer.
In addition, our Chanel Ethics Helpline provides both employees and third parties with a confidential and secure way to report compliance concerns including potential and actual breaches of legal, ethical or sustainability standards. The Ethics Helpline is hosted by a third party and available 24/7 in over 20 languages, and accessible via desktop, telephone and mobile devices. The option to report an issue anonymously is available in most countries.
The Chanel Ethics Helpline is administered by the relevant legal counsel of each region, and in some cases members of Chanel’s People & Organisation team, unless local law prescribes reporting to a local officer only. The Global Chief Compliance Officer also has access to all cases unless there is a conflict or local law prohibits this.
Concerns raised to the Chanel Ethics Helpline are assessed and investigated in accordance with Chanel’s internal investigation procedure. If an investigation confirms a reported allegation, a local compliance committee or case manager, as appropriate, makes a recommendation to the relevant department to take appropriate disciplinary sanctions and/or corrective action. A summary of investigations is reported at global level and discussed at the Global Compliance Steering Committee. The number of compliance concerns and investigation trends are also reported annually to the Board’s Audit Committee.
Our global whistleblowing policy was updated in 2025, reaffirming confidentiality, non-retaliation and fair and proportionate investigations. The policy explains how employees and third parties can raise compliance concerns, including anonymous reporting where permitted by law. The policy update was supported by a new, global “Let Us Know” awareness campaign in 2025, delivered through digital communications, leadership videos, retail learning tools and in-person events across more than 20 locations.
We also encourage our suppliers to provide accessible, fair and confidential grievance mechanisms, allowing their employees and stakeholders to report a breach or raise a concern without fear of retaliation or adverse impacts.
We continue to proactively support and collaborate with our suppliers and business partners on social sustainability, including through programmes which help to build socio-economic resilience, advance skills and savoir-faire and support local communities throughout our value chain.
To understand the root causes of complex social issues, we conduct human rights impact assessments in selected supply chains, in collaboration with external experts and local actors. We also convene our suppliers and business partners through social sustainability engagement forums to build a shared understanding of social priorities and avenues for action in our value chain.
Where feasible, we work with our partners to carry out worker voice surveys to inform the design and prioritisation of social impact programmes. In Asia, for example, our teams have collaborated with selected suppliers and technical experts to set up dedicated worker voice surveys. The findings provide direct insight into workers’ experiences and highlight opportunities to strengthen workplace practices, helping to inform continuous improvement efforts.
Our Fashion business continued to advance support programmes on social and environmental topics within its network of manufacturers and supply chains, including at the agricultural, upstream level. In parallel, the business supported Fair Trade Funds as part of a supplier Fair for Life certification, for a key strategic raw material across two countries. These funds are managed by a committee of community members and are intended to finance community development and wellbeing projects.
The CHANEL Perfume Creation and Development Laboratory provides close support to its suppliers on social issues. For key raw materials, we support our supply chains through five development funds related to Fair Trade and Fair for Life certifications, contributing directly to social programmes that benefit local communities.
Our Fragrance & Beauty business expanded a project with a packaging supplier and the NGO Ressources Humaines Sans Frontières in Mainland China to further enhance the experience of the supplier’s workforce. The multi-year engagement has led to the introduction of a model that supports skills development, contributing to improved employee motivation and retention in the factory, among other outcomes.
Our social sustainability engagement forum in 2024 led to further supplier engagement in 2025, resulting in social sustainability roadmaps and the strengthening of practices including improved onboarding processes, the introduction of multilingual handbooks and payslips, and enhanced workplace dialogue. In partnership with one of our distributing partners, we also launched online training on social sustainability topics for selected strategic suppliers.
The OnSite+ programme engages contract workers in regions such as Asia and the UK. For example, across our UK sites more than 80% of cleaners and janitors participated in a worker voice survey, providing insights that will inform joint planning with our cleaning provider in 2026.
TRAINING INITIATIVES
Training and awareness-raising are essential parts of our commitment to upholding ethical business conduct and respecting human rights. By the end of 2025, 92% of office-based Chanel employees had completed training on Our Ethics. This was complemented, where relevant, by role-specific learning, leadership engagement and practical decision-making tools. To deepen knowledge of our policies and processes, we also delivered 152 in-person training sessions, reaching more than 3,500 people.
We continued to provide tailored training and resources to procurement teams across Chanel. For example, more than 80 people in procurement teams participated in due diligence training in 2025, which included a focus on business ethics and risks such as forced labour and child labour. Purchasers in our Fragrance & Beauty business also joined training sessions on emerging issues and supplier engagement, including in relation to human rights topics.
We also support our suppliers through dedicated training and capacity-building initiatives. For example, our Fashion business continued to convene multi-stakeholder forums with suppliers and manufacturers, facilitating the exchange of best practices in social sustainability as well as discussion on innovations in traceability.
In the Taiwan region, we convened more than 50 suppliers for a training day to deepen understanding of sustainability priorities and share practical guidance and best practice, including in relation to supply chain due diligence. Through plenary discussions, workshops and interactive learning sessions, the supplier day also reinforced a shared commitment to upholding ethical business conduct and respecting human rights.
COLLECTIVE ACTION
Across Chanel, we collaborate with non-governmental organisations, academic institutions, industry peers and other stakeholders to refine our sustainability approach and scale responsible practices and programmes. Examples of partnerships and collaborations driving progress within and beyond Chanel include:
• Shift Business Impact Programme (BIP) – We continue to participate in the BIP to inform and strengthen our approach to due diligence, particularly in relation to human rights.
• Fair Wage Network – Our ongoing partnership focuses on the implementation of the Fair Wage approach across the value chain, from designing the appropriate methodology to providing our teams and suppliers with access to expertise, data and tools.
• The Watch & Jewellery Initiative 2030 – As a member of the Board, we work with more than 80 other members to advance climate resilience, preserve resources and foster inclusiveness. We chair the Action Committee on ‘Fostering Inclusiveness’, collaborating with other members to drive strategy and deliver programmes that support inclusion across the sector, aligned with evolving stakeholder and regulatory expectations. In 2025 this included the development of training materials and tools to support members in their work on social sustainability.
We are committed to the continuous strengthening of our actions across business ethics, due diligence and social sustainability. In 2026, we will further evolve our ESG due diligence framework by enhancing standards, guidelines and tools. We will also continue to leverage insights from our social materiality and supplier assessments, to refine our roadmaps and advance capacity-building programmes for teams and suppliers, including through partnerships to amplify impact. These actions will further strengthen our support to people across our value chain, now and in the future.
This Report was approved on 18th May 2026 pursuant to subparagraph 11(4)(b)(ii) of the Fighting Against Forced Labour and Child Labour in Supply Chains Act, Canada by the board of directors of Chanel Limited.
I make this attestation in my capacity as a director of the board of Chanel Limited, for and on behalf of the board of Chanel Limited.
Leena Nair
Director
18th May 2026
I have the authority to bind Chanel Limited
Leena Nair, Global Chief Executive Officer
Approved by the Board of Chanel Limited on 18th May 2026