LEGAL STATEMENT
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LEGAL STATEMENT
TERMS & CONDITIONS OF USE / LEGAL STATEMENT
IMPORTANT! Please carefully read the following terms and conditions (“Terms”) governing your use (including access, browsing and/or use of any interactive features) of those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as pages on third party social networking services, directed at consumers in the United Kingdom, including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “languages” and then your country in the appropriate region (collectively the “Sites”).
Please see the separate terms of use applicable to other country-specific or region-specific web pages available on those pages when you access them through www.chanel.com or through other promotional websites.
Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes.
Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us.
Chanel Canada ULC and/or its worldwide affiliates (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).
CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, trade names, logos and domain names used on or in connection with the Sites, or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights.
No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing, mirroring or archiving any content from the Sites, as well as unauthorized linking.
All rights not expressly granted in these Terms are reserved. The act of accessing or downloading any part of the Sites or any of the materials available on the Sites does not transfer any right or ownership of such materials to you, and such materials may only be used in accordance with these Terms.
Use of and browsing in the sites are at your own risk. neither chanel nor any party representing or otherwise affiliated with chanel in creating or presenting the sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the sites. to the extent permitted by law and without limiting any of the foregoing, everything on the sites is provided to you on an as is basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantabilty, fitness for a specific purpose, freedom from computer virus, or non-infringement. because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
Solicited information that you submit to CHANEL by email in order to register or sign up, purchase products and/or to submit appropriate questions to the Sites, if applicable, is subject to our Privacy Policy.
Through the Sites, we request that you provide to us certain types of information so that we may better serve you. The requested information may include questions and comments about our products. Please do not provide us with materials, including but not limited to business, advertising, creative, marketing or any other types of proposals, concepts, know-how, ideas and the like ("Unsolicited Materials"). By submitting any Unsolicited Materials, you agree that we shall have the sole discretion as to how to utilize such Unsolicited Materials and you automatically provide to us a perpetual, royalty free license to such end. If any Unsolicited Materials that you provide to us are protected by third party copyright, trademark or other proprietary rights, you agree to indemnify, defend, and hold harmless CHANEL, its parent, subsidiaries and/or affiliated entities, and its and their respective officers, directors, employees, agents, licensors, representatives, and third party providers (collectively, “the CHANEL Indemnitees”), against any claims or actions brought against any of the CHANEL Indemnitees arising out of or relating to our use or possession of the Unsolicited Materials.
CHANEL is not responsible for third party websites that link to or from the Sites. CHANEL does not endorse any such sites or the goods or services offered on such sites. CHANEL disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. CHANEL shall not be held liable or responsible for the content of any sites that link to or from the Sites.
CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.
The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.
Any dispute over the content or use of the UK Site shall be governed by the substantive laws of England and Wales, and the jurisdiction and venue of any such action shall be vested exclusively in the courts of England and Wales.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of any remaining provisions.
You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and CHANEL with respect to the use of the Sites.
CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.
The Sites are not intended to provide any medical information about the skin or otherwise.
BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
LAST UPDATED: February 2021
© CHANEL, 2021 All Rights Reserved
Terms and Conditions
1.1 Welcome to the section(s) of the CHANEL web site https:www.chanel.com/ca-en/ (the "CHANEL Online Boutique" or the "Site") from which you can purchase CHANEL branded fragrance and beauty products (the "Products"). The Products sold on the CHANEL Online Boutique will be provided to you by Chanel Canada ULC ("CHANEL", "We", "Our", "Us"). Chanel Canada ULC is a company constituted under the laws of Canada. Our registered address is 55 Marie-Victorin, Candiac, QC, J5R 1B6 and business number is 104072418RC0002.
1.2 For any questions relating to the use of the Site, an order from the Site (“Order”) or CHANEL please contact Our Client Service team which can be reached from Monday – Thursday from 9am – 5pm ET on the number 1-888-924-2635 free of charge. This service can also be accessed on the CHANEL Online Boutique or by email at the following address: chanel.canada@chanel.com
1.3 These Terms supersede the Legal Statement (that applies generally to all CHANEL websites) with regard to any matter related to the CHANEL Online Boutique. However, the Legal Statement may supplement any aspect that is not covered in these Terms, with necessary adaptations and to the extent permitted by law.
2.1 Acceptance of Terms
These terms and conditions ("Terms") are the terms on which We sell the Products to you. Please read these Terms carefully before ordering any Products. By accessing and using the Site and/or placing an Order, you agree to be bound by the Terms. You should keep a copy of the Terms for future reference. Click here to print or download them. We will also file a copy of any Orders made by you on the CHANEL Online Boutique.
These Terms may be changed from time to time. The Terms applicable to any Order from the Site are those that you agree to when placing your Order. These can be accessed from the Order confirmation email We will send you once you have placed your Order.
2.2 The ordering process and order confirmations
Your Order constitutes an offer to Us to buy the Product. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product is formed when We send you an email confirming your Order.
If a Product you wish to purchase is no longer available We will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product and you will be given the option to request that We inform you of the future availability of the Product via email. We reserve the right to discontinue any Product at any time.
3.1 Registration, passwords and security
When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the My Account section of the Site.
You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify Us immediately by email to chanel.canada@chanel.com, or by phone at 1-888-924-2635 if you become aware of or suspect any unauthorised use of your Client Account.
3.2 Your promises to Us
You confirm that:
3.2.1 you have reached the age of majority in your province or territory of residence;
3.2.2 you have the capacity to agree and be bound by the Terms;
3.2.3 all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your Client Account details at https://www.chanel.com/ca-en/account/
3.2.4 you are the holder of a valid credit card or PayPal account;
3.2.5 you are a resident of Canada;
You agree that in using the Site you will not:
3.2.6 use the Site for any unlawful purpose;
3.2.7 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or
3.2.8 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We limit the number of items of a single Product you order to three (3) and the total number of Products purchased in one Order to fifteen (15) Products and that you should not resell any Products.
3.3 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if We have reasonable grounds to believe you have breached any of these restrictions. This shall not limit Our right to take any other action against you that We consider appropriate to defend Our rights or those of any other person.
3.4 Intellectual Property
3.4.1 CHANEL and its affiliated Chanel companies (collectively “The Chanel Companies”) own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (collectively the “Content”), or have been granted all necessary licences to use the same.
3.4.2 Use of the Site and its Content grants you no rights in relation to the intellectual property in the Site. Subject to paragraph
3.4.3, you may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.
3.4.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes. When you use the Share function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.
3.4.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of The Chanel Companies or the Products.
3.4.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of CHANEL.
3.4.6 Use of Our intellectual property other than that permitted under these Terms may infringe The Chanel Companies’ rights in the Site and We reserve on Our own behalf and that of The Chanel Companies’ the right to take any appropriate legal actions to protect such rights.
3.4.7 CHANEL welcomes inquiries or feedback on its Products, however, it is CHANEL’s policy to decline unsolicited suggestions and ideas. As such, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively “Comments”) sent to CHANEL shall be treated as non-proprietary and non-confidential. Your submission of any such Comments shall constitute an irrevocable and perpetual license to CHANEL of all worldwide right, title and interest, including intellectual property rights, in and to the Comments, as well as a waiver of your moral rights in and to the Comments. CHANEL is entitled to use, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, including for publicity and promotional purposes, without restriction or prior notice and without compensating you in any way. If you make Comments, you represent and warrant that you own or otherwise control the rights to the Comments. You further represent and warrant that such Comments do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead CHANEL as to the origin of any Comments. You agree to indemnify CHANEL for all claims arising from your claims to any rights in any Comments.
3.5 Links to and from other Websites
3.5.1 You may establish links to the Site provided you stop providing links to the Site immediately if We require you to.
3.5.2 Other third party websites may provide links to the CHANEL Online Boutique from time to time. You acknowledge that:
3.5.2.1 these websites are not under Our control and We therefore cannot exercise any control over the content of such website;
3.5.2.2 the inclusion of a link to the Site does not imply any endorsement of the material contained in such websites nor any association with their operators on Our part;
3.5.2.3 We will not be party to any transaction or contract with a third party that you may enter into via such sites; and
3.5.2.4 you agree that you will not involve Us in any dispute between you and the third party.
4.5 We have set up a secure payment system for all Orders made on the CHANEL Online Boutique. Payments are made on an external platform via the payment provider Adyen and comply with PCI DSS security standards. Payments made via Paypal will be directed to Adyen for security verification and will also comply with PCI DSS security standards. Payment will be debited from your account at the time of or shortly before dispatch of the Product to you.
4.6 By placing your Order and making an offer to buy a Product, you authorise Us to transmit information (including any updated information) or to obtain information about you from third parties to complete verification checks involving your credit card number, credit reports or PayPal account in order to authenticate your identity or billing address; to validate your credit card or PayPal account; to obtain an initial credit card authorisation or validate that there are sufficient funds to cover the purchase sum; to protect you and Us from fraud; and to enable Us to arrange delivery of your Order to your nominated delivery address. We may refuse orders depending on the result of these verifications.
4.7 We will send you a copy of your invoice as an attachment to the Order confirmation email We send. In addition, where you have opted to create a Client Account, you will have the option to download your invoice from the ‘My Account’ section under "My Orders".
4.8 You confirm that the credit card or PayPal account that is being used is yours. All credit card holders and Paypal account holders are subject to validation checks and authorisation by the card issuer or Paypal, where applicable. If the issuer of your card or Paypal refuses to authorise payment We will not accept your Order and We will not be responsible for any delay or non-delivery and We are not obliged to inform you of the reason for the refusal.
4.9 We are not responsible for your card issuer or PayPal charging you as a result of Our processing of your credit card payment in accordance with your Order.
Each Order will be accompanied by samples of Our Products so that you can further explore the range of Products available on the Site. You will have the opportunity to express a preference as to which samples you wish to receive before placing your Order. Samples are however subject to availability and it may be necessary for Us to substitute your first choice of sample with an alternative which We hope will equally delight you.
6.1 We accept Orders for delivery everywhere in Canada. We are also able to make deliveries to PO Boxes.
6.2 Products will be dispatched by Canada Post.
Delivery Costs. Prices shown on the Website do not include delivery.
For any Order greater than or equal to seventy-five CAD ($75), complimentary Standard delivery is offered. Any delivery costs are added to the total price of the Order at the Checkout.
6.3 We shall do Our best to dispatch the Product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your Order. However, the delivery times used are estimates only and real delivery time may vary depending on the destination or any unexpected event.
6.4 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.
6.5 We want you to be happy with your purchase from Us. If you are unhappy with the Product in any way please contact Our Client Service at chanel.canada@chanel.com, or 1-888-924-2635 as soon as possible.
6.6 Due to Air Safety shipping regulations, orders containing Hazardous Materials (aerosols-alcohol) are restricted from Express Shipping. These orders will be shipped by Standard Shipping
Orders unfortunately cannot be completed for remote regions due to Air Safety shipping restrictions.
7.1 Before dispatch. If you wish to change or cancel your Order prior to the Products having been dispatched you can either select the “cancel” option within the CHANEL Online Boutique ‘My Account’ section or call Our Client Services team on 1-888-924-2635 / chanel.canada@chanel.com, with your Order number, to discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once received in accordance with Our Returns Policy below.
7.2 After dispatch.We hope that you will be delighted with your order. However, if you wish to return the Product(s), you have the right to return your Order within thirty (30) days without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:
7.2.1 Your cancellation period will expire thirty (30) days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery of the Products. If your Order is delivered in multiple lots, the thirty (30) days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of the final Products. For example, if you receive your (final) Product on the 1st of the month then your cancellation period will end on the 30th of that month.
7.2.2 You must inform Us of your decision to cancel your Order by a clear statement prior to the end of the cancellation period. You may inform Us by any of the methods below.
Email at chanel.canada@chanel.com
Phone 1-888-924-2635
Post CHANEL Client Care Department, 55 Marie-Victorin, Candiac, QC, J5R 1B6
7.2.3 You have taken reasonable care of the Product prior to return. In particular this means that you should not have used the Product and any tags, labels or protective packaging should not have been removed.
7.2.4 You return the Product to Us without undue delay and in any event within 14 days of informing Us of your decision to cancel.
7.2.5 You return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches Us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.
7.3 Faulty Products. Any Product We send you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your order, please contact Our Client Service Team as soon as possible on chanel.canada@chanel.com or 1-888-924-2635 with your Order number.
For faulty Products, We will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the Product to Us.
7.4 Returning the Product(s). We require that the Products are returned to Us by post to Chanel Canada ULC, 55 Marie-Victorin, Candiac, QC, J5R 1B6 along with the Return Form provided in the delivery package.
7.5 For your convenience, where you are returning the Products by post, CHANEL provides a prepaid returns label in the package that enables returns of the Product(s) at no cost (the Prepaid Label). Please append the Prepaid Label to the package and then deposit it in a Canada Post location. If you choose not to use the Prepaid Label when returning non-faulty Products, you will be responsible for the costs of returning the Products to Us.
7.6 Effects of cancellation
If you cancel your Order in accordance with paragraph 7.2, We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Us or in the event you chose to keep one or more items from your Order).
We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day We receive back from you any Products supplied, or
(b) (if earlier) 14 days after the day you provide satisfactory evidence that you have returned the Products.
We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
7.7 Products which may not be returned
Please note that, unless they are faulty, you do not have the right to return Products which are sealed for health protection or hygiene reasons where their packaging is unsealed or any protective strip has been removed or damaged. This means that it will not be possible for Us to accept the return of any fragrance or other Product where the cellophane has been unsealed or other protective seal has been removed.
8.1 Some jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of incidental or consequential damages. if these laws apply, some or all of the below disclaimers, exclusions or limitations may not apply to you, and you may have rights additional to those contained herein.
8.2 We accept liability for death or personal injury caused by Our negligence or that of Our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by Us or Our employees or agents.
8.3 Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance. If there are defects in the Products you have purchased, Chanel abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in Products that We have supplied, including damage incurred in transit, please refer to paragraph 7.3.
8.4 This section does not affect the legal warranty provided for under québec law. the site and its content are provided on an “as is” basis without warranties of any kind, either express or implied. chanel disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement with respect to the site and its content. chanel does not represent or warrant that the content on the site is accurate, complete, reliable, current, or error-free. chanel does not represent or warrant that the site is free from typographical errors or omissions relating to pricing, product availability, text or photography. chanel does not represent or warrant that the site or its server(s) are free of viruses or other harmful components, even if chanel or its authorized representatives have been advised of the possibility of such damages. you expressly agree that use of the site, including all content, data or software distributed by, downloaded or accessed from or through the sites is at your sole risk.
8.5 If We breach these Terms We shall only be liable for losses which are a reasonably foreseeable consequence of such breach. Losses are foreseeable where they could be contemplated by you and Us at the time of entering into an agreement with you. you understand and agree that the aggregate liability of chanel (whether in contract, warranty, tort (including but not limited to negligence), product liability, strict liability or other theory) arising out of or relating to the use of the site shall not exceed the greater of $100 or the total value of the order.<
8.6 YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
8.6.1 We are not responsible for losses not caused by our fault, or for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from, your use or inability to use the site; the use of any content or other material on the site, the cost of procurement of substitute goods or services resulting from any goods, data, information or services purchased or obtained or transactions entered into or messages received through or from the site; unauthorised access to or alteration of any transmissions or data sent or received between us; statements or conduct of any third-party on the site; or any other matter relating to the site;
8.6.2 If you are dissatisfied with any portion of the site, or with any of these terms, your sole and exclusive remedy is the discontinuation of your use of the site.
9.1 If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.
9.2 If any part of these Terms is disallowed or found to be ineffective, unenforceable or void by any court or regulator, the rest of the Terms shall continue to apply.
9.3 These Terms are not intended to give rights to anyone except you and Us.
9.4 The parties acknowledge having expressly required that the Terms are to be drawn up in the English language. A French version of the Terms may be found here. Les parties reconnaissent avoir expressément exigé que les Modalités soient rédigées en anglais. Une version française des Modalités se trouve ici .
10.1 We will do Our best to resolve any disputes in relation to these Terms. These Terms are governed by the laws in force in Canada and other applicable provincial or territorial laws, excluding any conflict of laws provisions.
Please see Our Privacy Policy regarding the treatment of your personal information. In addition to this, please note that in Order to fulfil your Order it will be necessary for Us to share your contact details (address, email and phone number) with Our delivery partner, Canada Post. If you have any questions or concerns in relation to this please contact by sending an email to chanel.canada@chanel.com, calling Us at 1-888-924-2635 or writing to Us at Chanel Canada ULC, 55 Marie-Victorin, Candiac, QC, J5R 1B6 Attn: Consumer Relations.
ACCESSIBLE CUSTOMER SERVICE POLICY
CHANEL Inc. is committed to providing goods and services in a manner that is accessible for people with disabilities and in accordance with the principles of dignity, independence, integration and equal opportunity.
This policy applies to the goods and services provided in premises owned and operated by CHANEL Inc. The policy applies to the provision of goods and services to the public, not to the goods themselves.
CHANEL Inc. will make reasonable efforts to ensure that:
• People with disabilities are provided equal opportunity to obtain, use and benefit from our goods and services;
• Goods and services are provided in a manner that respects the dignity and independence of people with disabilities;
• Communications with a person with a disability are conducted in a manner that takes the person’s disability into account; and,
• People with disabilities may use assistive devices, service animals and support persons as is necessary to access the CHANEL Inc.’s goods and services unless specified otherwise by specific legislation.
Definitions
Disability, refers to:
• any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
•a condition of mental impairment or a developmental disability;
• a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
• a mental disorder; or
• an injury or disability for which Workplace Safety benefits were claimed or received.
People with disabilities are individuals who have a disability as defined above.
Assistive Device is a devise that will generally help a person overcome a handicap such as a mobility, vision, mental, dexterity or hearing loss.
Guide Dog is a dog trained as a guide for a blind person. He has the qualifications prescribed by the legislation, to provide mobility, safety and increased independence for people with seeing disabilities.
Service Animal, An animal is a service animal for a person with a disability if:
• it is readily apparent that the animal is used by the person for reasons relating to their disability; or
•if the person provides a letter from a regulated health professional confirming that the person requires the animal for reasons relating to the disability.
Service Dog, other than a guide dog for the blind. Is a service dog if:
• it is readily apparent to an average person that the dog functions as a service dog for a person with a medical disability;
• or the person who requires the dog can provide on request a letter from regulated health professional confirming that the person requires a service dog.
Support Person, is a person who accompanies someone in order to help with communication, mobility, personal care, medical needs or access to goods and services.
Scope
This policy applies to every person who deals with members of the public or other third parties on behalf of CHANEL Inc., whether the person does so as an employee, volunteer or otherwise.
CHANEL Inc. will communicate with people with disabilities in ways that take into account their disability.
The section of this policy that addresses the use of guide dogs, service animals and service dogs only applies to the provision of goods and services that take place at premises owned and operated by the Company.
Assistive Devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Use of Service Animals and Support Persons
CHANEL Inc. is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public.
We will also ensure that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Chanel Inc.’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Chanel Inc. will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises.
Training for EmployeesChanel Inc. will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.
Training will include the following:
• the purposes of the Accessibility for Ontarians with Disabilities Act and the requirements of the customer service standard,
• how to interact and communicate with people with various types of disabilities,
• how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person,
• what to do if a person with a disability is having difficulty in accessing the Company’s goods and services.
Employees will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
Upon hire, every CHANEL Inc. employee working in Ontario, will have to sign and date an acknowledgement stating that they have read the training documentation and that they understand the procedures and will comply accordingly.
Notice of availability and format of documents
Chanel Inc. will notify customers that the documents related to the Accessibility Standards for Customer Service, are available upon request and in a format that takes into account the person’s disability.
Customer Feedback Process
Comments or questions regarding the way Chanel Inc. provides goods and services to people with disabilities can be made by email, verbally in one of our point of sales, by mail or via telephone.
Right to Terminate or Amend Policy
The Company reserves the right to modify, suspend, change, or terminate this policy at any time as required or allowed by law.
Modern Slavery Report
INTRODUCTION
For over 100 years, Chanel has prioritised respecting and investing in the people behind our Brand. We believe everyone, within and beyond our House, should be treated with dignity, respect, and have the opportunity to thrive. This philosophy is an integral part of our broader House Sustainability Ambition, which combines our social and environmental priorities where we can have the greatest positive impact.
From responsible sourcing and procurement practices through to helping partners strengthen their labour management practices, we prioritise respecting and protecting human rights.
In our annual Modern Slavery Act Statement, we set out our approach to prevent and mitigate occurrences of modern slavery , human trafficking , forced labour and child labour across our business and value chain. This report focuses on our actions and progress in the 2024 financial year to ensure that modern slavery is not occurring in our own business or supply chains.
This report is made jointly by Chanel Limited and Chanel Canada ULC (collectively, “Chanel”) in accordance with their obligations under the Fighting Against Forced Labour and Child Labour in Supply Chains Act, Canada.
BUSINESS AND VALUE CHAIN
Chanel Limited is a private company, headquartered in the United Kingdom (UK), and a leader in creating, developing, manufacturing, and distributing products of the finest quality and highest level of craftsmanship. Our core values are grounded in exceptional creation, commitment to excellence and striving to make a positive impact in the world. As of December 2024, we employed over 38,400 people representing over 125 nationalities.
Chanel operates through three main business activities: Fashion, Fragrance and Beauty, and Watches and Fine Jewellery. Chanel Canada ULC is a wholly owned subsidiary of Chanel Limited, registered in British Colombia, Canada. With respect to Chanel operations in Canada, there are six fashion boutiques located in Montreal, Ontario, Alberta and British Columbia. Additionally, in 2024, fragrance and beauty was offered for sale in Canada in 550 locations. This includes one dedicated boutique in Montreal.
Throughout the House, we are dedicated to supporting our value chain. In our Fashion activities, we remain dedicated to the preservation of craftsmanship and savoir-faire, supporting manufacturers to preserve skills such as embroidery, lacework and shoe-making. In Fragrance and Beauty, CHANEL is one of the few brands in the world integrating every stage of perfume creation, from design to manufacturing. In our Watches and Fine Jewellery business, high jewellery pieces are crafted by hand in our own ateliers.
With operations across multiple geographies, our products are sold worldwide in over 600 owned boutiques and select wholesale channels of distribution.
GOVERNANCE ON SUSTAINABILITY ISSUES
Sustainability, including our continued commitment to ethical business, is one of Chanel’s core performance drivers. Acting with integrity, while prioritising environmental and social issues, is just as important as our financial health, client engagement, people and leadership, and brand performance objectives.
The progression and measurement of sustainability and social initiatives are reviewed and discussed at the Executive Committee, Audit Committee and Chanel Limited Board level. Strategic discussions and performance updates on our broader sustainability transformation are tabled in these meetings as well. This includes annual updates on action plans by the Internal Audit and Responsible Supplier Programme (RSP) teams. More information on our RSP approach is on page 6.
Alongside these forums, a dedicated Global Compliance Committee oversees our business ethics programme. This includes ownership of its development, governance and compliance with key policies pertaining to our internal code of conduct (Our Ethics) and responsible business conduct. The committee also reports on these issues to the Board. To further mitigate risk, the Legal and Business Ethics, People & Organisation, and Finance teams lead annual compliance risk reviews with each business and regional activity team. These reviews cover legal or ethical compliance issues, informed by our supplier audits.
We continue to improve our local and regional supply chain governance mechanisms as well. For example, in 2024, our teams in Asia launched the Koi Committee. This is comprised of regional senior leadership and key stakeholders working with our downstream supply chain partners, covering goods moving from manufacturing to consumers. This committee coordinates actions aiming to identify, prevent, mitigate and remedy any potential social issues in the region.
KEY POLICIES
There are two main overarching policies at Chanel designed to promote, implement and ensure ethical business practices. These are reviewed regularly to make sure they reflect current needs and anticipate future developments.
Our Ethics: Our internal code of conduct sets the framework and outlines our expectations for how we do business, guided by our fundamental values of respect, inclusion, integrity and responsibility. ‘Our Ethics’ was re-launched in 2023 in over 20 languages, designed as a practical guide to empower employees to act responsibly, do the right thing and strive for positive impact in all decisions. Our Ethics reflects our core values and expectations of compliance with applicable laws and regulations, including those relating to labour and employment-related laws, such as wages and hours worked, non-discrimination, immigration and work authorisation, collective bargaining, health and safety and privacy. To supplement this document and deepen knowledge of our policies and processes, Legal and Business Ethics teams delivered 190 in-person training sessions to over 6,000 people in 2024.
Our Responsible Procurement Policy: Beyond our own operations, the Responsible Procurement Policy sets out the standards Chanel expects business partners and suppliers to uphold on general compliance with applicable laws, rules and regulations related to all applicable labour and employment-related laws listed above. The policy also references the minimum requirements of the International Labour Organisation ("ILO")’s eleven fundamental conventions, the UN Guiding Principles on Business and Human Rights and other relevant reference standards.
A robust approach to social and environmental due diligence enables companies to mitigate, address and monitor issues and risks across the value chain. At Chanel, the continuous improvement of our programmes is informed by the latest legal and regulatory requirements. Our approach is underpinned by international standards and frameworks, such as the United Nations Guiding Principles on Business and Human Rights (UNGPs) and the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct.
Some examples of our commitment in action, from onboarding suppliers right through to capacity-building programmes, are included below.
INTERNAL COMPLIANCE
Compliance screenings of new suppliers are conducted by experts in our Finance, Legal and Business Ethics teams. These screenings assess a supplier’s financial record as well as whether they are subject to sanctions, have connections with politically exposed persons, or have been involved in any criminal activities such as bribery or corruption. These screenings also check for any issues reported to regulatory enforcement bodies, as well as other reputational issues. In 2024, over 5,000 potential or new suppliers were screened. Chanel Canada ULC’s dedicated Indirect Procurement manager continues to work closely with Regional and Global Indirect Procurement teams.
In the event of an alert, the Legal and Business Ethics teams conduct deeper analysis to investigate the issue with support from external experts, where appropriate. This analysis includes review of reported instances of criminal or regulatory enforcement action, in addition to modern slavery, human rights violations, and unethical or illegal employment practices. Where alerts are confirmed, a decision is taken on whether mitigating actions can be implemented, or if engagement should cease.
Alongside screenings, contracts with suppliers are reviewed so they reflect our expectations for adherence to responsible business practices. This includes integrating contractual requirements requiring compliance with all relevant laws and regulations, including those on labour laws, such as wages, working hours, child labour, forced labour, health and safety, non-discrimination and freedom of association, as well as anti-corruption and protection of the environment. Supplier assessments are one of the mechanisms we use to check these requirements continue to be met.
RESPONSIBLE PROCUREMENT AND TRACEABILITY
Traceability is crucial to guarantee sourcing of exceptional quality, ensure fair conditions of production and manage risks posed to people in our value chains. We continue building our capability to trace materials at every stage, leveraging technology where possible. Examples include blockchain technology for textiles and mapping cosmetic raw materials. As of December 2024, 2,500 suppliers to our Fragrance and Beauty business have been mapped on the Transparency One platform. This spans 61 different countries across all tiers of the supply chain, with more than 22,000 raw materials and components included.
Beyond traceability, advancing responsible procurement of materials and external services is an important part of meeting our sustainability goals. Our Direct and Indirect Procurement teams make sure both environmental and social issues are considered in their processes. These include insights on human rights risks, tailored to specific purchasing categories. To advance collective progress, Chanel supports and builds the capacity of our suppliers to meet these standards too.
Within our Fragrance and Beauty business, Chanel continues to drive the Traceability Alliance for Sustainable Cosmetics (TRASCE) industry initiative, uniting cosmetic brands and suppliers to improve traceability of supply chains for formulas and packaging. The teams also launched an updated holistic sourcing strategy in 2024. Its pillars include excellence in purchasing practices, long-term partnerships and developing innovations to drive fair and resilient supply chains. Incorporating enhanced social and environmental due diligence, traceability and in-depth risk analysis, the impact of purchasing practices on suppliers globally are considered as well.
Our Laboratory of Fragrance Creation and Development has helped some of its suppliers achieve Fair For Life certification, as well as achieving this for its own production sites and processes. It had its Fair Trade certification renewed for another year for its own operations. Beyond this, teams continued field assessments to monitor action plans with suppliers.
Our Fashion business continues to implement stringent sustainability standards across its supply chain, from raw material sourcing to distribution centers. For raw materials, we prioritise sourcing certified materials that meet internationally recognised standards, such as Fair For Life, in order to help ensure decent working conditions, fair wages and incomes. At the manufacturing stage, teams continue to work with the Global Organic Textile Standard (GOTS) certification, which requires compliance with social standards such as decent work, fair wages, and health and safety. Our global Fashion distribution centers and a growing share of our collections in 2024 use GOTS-certified materials, meaning these products come from fully GOTS-certified value chains. We also encourage our suppliers to obtain other types of certifications, such as workplace standard SA8000 or health and safety management standard ISO45001.
In our Watches and Fine Jewellery business, we use the five-step framework in the OECD guidelines for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas (CAHRAs) to guide our approach to due diligence. Chanel also complies with the Kimberley Process, defined by the United Nations to eliminate trade of conflict diamonds, and the World Diamond Council System of Warranties (SoW). Since 2011, we have been certified under the Code of Practices standard of the Responsible Jewellery Council (RJC), and our certification was renewed in 2024 for a three-year period. As part of the certification process, company policies and practices are reviewed and audited by an external third party. As part of our continuous improvement process and to remain in line with the industry, we sit on the RJC Standards Committee and its board of directors. In 2024, we contributed to the development of the RJC’s revised Code of Practices Standard and complementary Chain of Custody Standard, both of which strengthen human rights due diligence in supply chains and environmental requirements on climate and nature challenges.
SUPPLY CHAIN RISK ASSESSMENTS
In an ever-evolving external context, we remain vigilant to established and emerging social and environmental risks.
Our integrated risk management framework is mandated by our Executive Committee and overseen by the Audit Committee of the Board. This framework examines and evaluates risks related to health and safety, environmental pollution, human rights, fraud and corruption, supplier activity and business relationships. This global analysis is conducted by country and sector on an annual basis. This approach is supplemented with more granular, local and sector-specific mapping, analysis and monitoring by Procurement and Sustainability teams across the House. These insights help address the complexity and local specificity of sourcing issues.
We undertake detailed social materiality assessments to identify and prioritise social issues that are most significant to a specific sector or geographical area, including on forced and child labour. These span reviews of our overall operating environment to feed into impact analyses, industry benchmarking, and evaluating key internal processes. All these elements form a risk and opportunities assessment, analysing the information gathered to map each impact on severity, likelihood, and the opportunities that we have to influence or address that impact. Alongside research, these assessments incorporate internal and external stakeholder interviews and collaboration with external experts. In 2024, several business activities and regions, including Fashion, Fragrance and Beauty, US, UK and APAC, conducted social materiality assessments. The outcomes of these analyses inform and are used to update the social sustainability roadmaps implemented by the teams, enhance the focus of social impact programmes for worker protection and wellbeing, and support the development of our internal learning plans on social issues in our value chain.
In parallel, the Fragrance and Beauty teams launched a dedicated human rights saliency assessment in 2024 – a method to prioritise the most significant risks, based on the UNGPs. These findings will contribute to refining programmes in 2025. It will align with similar assessments being conducted across Chanel for stronger clarity on global human rights priorities.
To complement our broader risk management approach, understand the root causes of specific social issues and identify adapted remediation issues, we regularly conduct Human Rights Impact Assessments (HRIAs) in a selection of our supply chains, with the support of external experts. There is nothing to report regarding measures taken during the 2024 financial year to remediate the loss of income to the most vulnerable families that results from any measure taken to eliminate the use of forced labour or child labour in the activities and supply chains of either of Chanel Limited or Chanel Canada ULC.
In 2024, our Fashion teams expanded on studies dedicated to living wages. In partnership with the Fair Wage Network, they interviewed teams in processing facilities and over 100 herders to understand how to maintain or improve good standards of living.
Beyond these processes, we consistently look at how tools and technology can increase efficiency. One example is the EcoVadis platform, leveraged by several regions and business activities to assess the robustness and maturity of our suppliers’ sustainability management systems. In 2024, over 90% of our Fragrance and Beauty suppliers were assessed, with over 70% rated as ‘advanced’. The teams have also updated risk analyses based on the Supplier Ethical Data Exchange Platform (SEDEX), with 100% of all traced manufacturing sites having a certified score. Regions including the US and UK will be scaling up usage of the EcoVadis platform in the coming year.
SUPPLIER ASSESSMENTS
We continue to build our engagement with partners and suppliers to ensure compliance with our environmental and social standards across the value chain. We have a Responsible Supplier Programme (RSP) team to undertake holistic assessments of suppliers and subcontractors across Chanel. The team assists the Direct and Indirect Procurement teams in auditing certain suppliers’ and subcontractors’ compliance with all applicable laws and regulations, international human rights standards, and standards outlined in Chanel’s Responsible Procurement Policy.
To deliver these assessments at scale, the RSP team provides the framework to ensure supplier assessments reflect specific risks at local and business activity levels. Both internal and external auditors undergo a training and qualification process led by the team, advancing knowledge and consistency in how audits are done. In 2024, the team has focused on increasing clarity on expectations, starting to scale up an ecosystem of verification tools, and enhancing capacity building with partners and suppliers. All these initiatives are designed to help them on their social sustainability progress. Tools are implemented by Purchasing, Sustainability, Legal and Business Ethics teams across regions and business activities.
Teams across the House collaborate to review audit plans, audit reports and the corrective action plans agreed upon with our suppliers. Our supplier audits are structured based on four key pillars:
1. Environment: assessing our suppliers’ operational practices for preventing and reducing their water, air or soil pollution, waste management activities.
2. Social: evaluating our suppliers' human rights practices. This includes, but is not limited to, reviewing worker working hours and wages, and verifying the absence of child labour, forced labour, or harassment and discrimination.
3. Health & Safety: assessing our suppliers’ safe working conditions for all.
4. Governance and Business Ethics: reviewing our suppliers’ compliance with local laws and regulations, including practices for anti-corruption, anti-money laundering, trade sanctions, conflicts of interest, and intellectual property.
In 2024, 648 on-site verification activities were conducted, including 504 full environmental, social and governance-related audits. Covering 28 geographical areas, the main sourcing focus areas included cosmetics, cutting and assembling, furniture and displays, glass, jewellery manufacturing, leather, metal, plastic, precious stones, printing, services, textiles, wood and paper.
On-site audits include facility inspections as well as worker interviews, documentation reviews, and discussion with the supplier’s management teams. All results are shared with the supplier during a closing meeting to support constructive discussions. If needed, a corrective action plan to address the findings is required from the supplier and evaluated by Chanel.
When appropriate, we also audit supply chains based on recognised external certifications. By the end of 2024, 26 supply chains working with Chanel’s Laboratory of Fragrance Creation and Development had also been audited based on recognised certifications.
GRIEVANCE MECHANISMS
Cultivating an environment of trust and openness, where everyone can raise any concerns, is a priority for us. We take concerns seriously and prohibit any retaliation against anyone who in good faith speaks up or takes part in an investigation. Chanel employees are encouraged to raise issues directly to their manager, human resources representative, legal representative or compliance officer.
Our Chanel Ethics Helpline provides both employees and third parties a way to report breaches related to Our Ethics and underlying policies. This is available at a global and local level, and covers ethical issues related to areas such as working conditions and wellbeing in the workplace. The helpline is available in over 20 languages, and can be accessed via desktop, telephone and mobile devices. The option to report an issue anonymously is available in most countries. The helpline is administered by the relevant Legal Counsel of each region and, unless there is a conflict, the Global Chief Compliance Officer and delegate have access to all cases.
Each allegation is assessed and investigated in accordance with Chanel’s internal investigation policy on a case-by-case basis. Each case is then followed up by the Compliance Committees. If an investigation confirms a reported allegation, the Compliance Committees make a recommendation to the relevant department to take appropriate disciplinary sanctions and/or corrective action. A summary of investigations (number and nature) is also reported at global level and discussed at the Global Compliance Steering Committee.
Alongside our own global mechanisms, we drive bespoke initiatives for workers across our value chain. For example, our teams in Asia work in collaboration with selected suppliers to set up engagement channels and issue surveys for their workers, in collaboration with our technical partner Ulula. Findings and insights allow for the identification of good labour management practices, as well as areas for improvement.
Beyond our social and environmental due diligence, risk assessment and compliance processes, we support business partners to proactively address social issues and help communities around the world. We bring together private, public and civil society organisations to design social impact projects and programmes in our value chain. This allows us to equip partners with new solutions, expertise and put remediation plans into action. Some examples include:
The Laboratory of Fragrance Creation and Development has been sourcing flowers from the Pays de Grasse for more than 40 years from the Mul family. This site was Regenerative Organic Certified® in 2024. 100% of the fields are cultivated using regenerative agriculture with respect for organic and soil health, while ensuring social equity for all employees on the farm. Chanel also continues to participate in Harvesting for the Future, an initiative in collaboration with the Fair Labor Association. Starting in 2023, it seeks to improve human rights and labour conditions in Turkey's rose sector, focusing on empowering seasonal agricultural workers and their families. It brings together a range of stakeholders, including the Turkish government, civil society organizations, processors, producers, and beauty and fragrance companies. The goal is to support and inform companies in establishing and advancing human rights due diligence systems in their supply chains.
In 2024, the Fragrance and Beauty business worked on a pilot project to explore the interconnection between gender equity and wages. A gender-sensitive fair wage framework was designed and used to develop a worker voice survey. The survey was deployed with a selected supplier reaching over 270 employees, with the findings used to craft remediation strategies. Alongside this, in 2023 the teams conducted a living wage study on the vanilla supply chain in Madagascar. The objective of the study was to gain a better understanding of the living conditions and specific needs of producers and other employees working in the industry. Based on interviews of 464 producers and surveys carried out in local markets, a living income for vanilla producers was defined. As a result of this study, in 2024 Chanel continued to ensure those workers are paid the established living wage, despite market liberalisation, supporting a decent standard of living for its 1,750 producers and their families
We have also continued to work on social impact projects at the source of Chanel’s green coffee supply chain to improve working conditions. This example is part of the Lab 8.7 action-research programme, created and piloted by the association Ressources Humaines Sans Frontières (RHSF) with Chanel as a participant. It was co-designed with the supplier and based on interviews with the community of coffee producers, their families, and other local institutional partners. In 2024, the programme brought together universities, high schools, young people, farmers and the Ministry of Agriculture in Costa Rica to provide youth education programmes on sustainable farming and how agricultural production can generate additional income.
During the past year, Chanel continued work with CHBM Consulting and Impactt to deepen pilot projects and relevant remediation programmes with packaging suppliers in Mainland China. This has focused on four key areas: social dialogue, health and safety management for all workers, responsible remuneration, and qualification of workers and recruitment. Comprehensive training, including practical exercises, helped one supplier build a more complete professional knowledge system. This has provided a solid foundation for subsequent work in future. In parallel, a remediation programme with a Tier 2 supplier helped the site strengthen overtime control requirements and reach 100% awareness of these across workers and managers. This progress will be further monitored and assessed in 2025.
Through the year, the Fashion business implemented support programmes on environmental and social aspects within its network of manufacturers and supply chains, including at the agricultural upstream level.
TRAINING INITIATIVES
An essential part of our commitment to respecting human rights is making sure we raise awareness and advance training on these issues. Alongside training associated with Our Ethics, we continue to provide further resources to buyers and teams across Chanel. During the year, training on modern slavery was delivered to indirect procurement and sustainability teams in the UK. Members of the UK leadership team also participated in dedicated awareness sessions on sustainability and human rights, exploring global and local-level challenges and opportunities. In addition, as part of its sourcing strategy, the Fragrance and Beauty business has ongoing training for purchasing teams. These focus on emerging issues and supplier engagement.
We have also spearheaded training initiatives for our suppliers and business partners. In the Middle East and North Africa (MENA) region, we brought together over 100 attendees, representing over 30 suppliers and business partners, to exchange ideas, discuss and develop social sustainability ambitions. Convening in Dubai, we also partnered with expert consultancies to deliver training focused on enhancing supplier capacity on these topics. Attendees benefitted from multiple workshops and opportunities to connect with one another. Following the success of these sessions in 2024, we plan to continue building them out in future.
In 2024, the Fashion business held a global suppliers’ forum as well, bringing together over 200 direct partners, including suppliers and manufacturers. Workshops focused on traceability and sustainability challenges, including social sustainability. In addition to this global forum, the Fashion business also held specialised forums for specific supply chains, including leather and metals. This year, the teams continued to prioritise direct contact with our suppliers and worked closely with the supplier assessment team. For instance, in the Fashion business, a strong presence in the field with suppliers and in production countries allowed them to monitor risks and implement tailored solutions.
COLLECTIVE ACTION
Working with other companies, academic institutions, non-governmental organisations and others helps us challenge, refine and improve our social sustainability ambition and approach. We believe sharing knowledge, best practice and encouraging others to scale up action leads to better outcomes for workers and communities. Some examples of partnerships driving action within and outside of Chanel are:
• We have been part of the Watches and Fine Jewellery Initiative 2030 since 2022. As a member of the Board, we work with more than 70 other members to focus on climate resilience, preserving natural resources and driving inclusion. In addition, we co-chair the Action Committee on “Fostering Inclusiveness”.
This group works to develop action plans and pilot programmes to address social challenges like human rights, inclusivity, and promotion of livelihoods in our value chains.
• We have an ongoing partnership with the Fair Wage Network to implement its Fair Wage approach across the value chain, from designing the appropriate methodology to providing suppliers access to expertise, data and tools.
• We have continued participation in Shift’s Business Learning Programme (BLP), aimed at helping businesses strengthen their human rights approach. Chanel joined the BLP in 2020, working to inform and strengthen our approach to human rights due diligence.
Across Chanel, we are committed to strengthening our social and environmental due diligence methodology and practices. Looking to the year ahead, we will continue leveraging insights from our social materiality and supplier assessments to refine our actions and roadmaps on social sustainability. This will ensure that our purchasing practices, training programmes, tools and resources best support people across our value chain, now and in the future.
Leena Nair, Global Chief Executive Officer
Approved by the Board of Chanel Limited on 19TH May 2025