Guarantee and authenticity
Your CHANEL Fine Jewelry piece is a unique creation designed at Place Vendôme in Paris and crafted in the House’s workshops.
CHANEL experts support you in caring for your piece to preserve its beauty year after year and ensure it meets the House’s highest technical quality standards.
Guarantee
Each CHANEL Fine Jewelry piece is subject to the legal warranties currently enforced.
If you have any questions or need further assistance, please visit your nearest boutique or call CHANEL Customer Care at 1.800.550.0005.
The following are not covered by these warranties:
Accidents or misuse
Damage resulting from accidents or from inappropriate or abusive use of a jewelry piece.
Unauthorized repairs
Damage resulting from repairs or dismantling not undertaken by a CHANEL boutique or workshop.
Normal Wear
The consequences of regular wear and the aging of a jewelry creation.
Authenticity
From the Fine Jewelry Creation Studio to the workshops at Place Vendôme in Paris
Your piece has been crafted with meticulous care. We certify that all CHANEL Fine Jewelry pieces are made of gold (750 ‰) or platinum (950 ‰).
The authenticity of a fine jewelry creation can be guaranteed only by purchasing it at a CHANEL boutique or an authorized retailer. Similarly, only authentic CHANEL Fine Jewelry pieces are eligible for repairs.
Stolen Jewelry
In the event that your CHANEL Fine Jewelry piece is stolen, please contact the CHANEL boutique of your choice.
Find a boutique
Drop off your jewelry piece at a CHANEL boutique or CHANEL-authorized dealer for maintenance.
