Warranty and Authenticity
Your CHANEL jewellery piece is a unique creation designed at Place Vendôme in Paris and crafted in its workshops.
CHANEL experts will advise you in caring for your piece, to preserve its beauty year after year, and ensure it meets the strictest CHANEL quality standards.
Warranty
Each CHANEL Fine Jewellery piece is subject to the legal warranties currently enforced.
To find your boutique, see our store locator or contact us.
The following are not covered by these warranties:
Accidents or misuse
Damage resulting from accidents or from inappropriate or abusive use of a jewellery piece.
Unauthorised repairs
Damage resulting from repairs or dismantling not undertaken by a CHANEL boutique or workshop.
Wear or ageing
The consequences of normal wear and the ageing of a piece of jewellery.
Authenticity
From the Fine Jewellery Creation Studio to the workshops at Place Vendôme in Paris
Your piece has been crafted in one of our Fine Jewellery workshops, where we meticulously attend to every stage of the production process. We certify that all CHANEL Fine Jewellery pieces are made of gold (750‰) or platinum (950‰).
The authenticity of a Fine Jewellery piece can be guaranteed only by purchasing it at a CHANEL boutique or an authorised CHANEL retailer. Similarly, only authentic CHANEL Fine Jewellery pieces are eligible for repairs.
If a piece is stolen
In the event that your CHANEL Fine Jewellery piece is stolen, please contact the CHANEL boutique of your choice.
Find a boutique
Drop off your jewellery piece at a CHANEL boutique or CHANEL-authorised dealer for maintenance.
The most frequently consulted care instructions and services
For more information, consult our FAQ.