LEGAL STATEMENT

TERMS & CONDITIONS OF USE / LEGAL NOTICE

IMPORTANT! Please carefully read the following terms and conditions (Terms) governing your use (including access, browsing and/or use of any interactive features) of those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as minisites or pages on third party social networking services, directed at consumers in Hong Kong S.A.R., including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “Asia-Pacific” and then “Hong Kong S.A.R.” in the appropriate region (collectively the “Sites”).

Please see the separate terms of use applicable to other language-specific or country-specific or region-specific web pages available on those pages when you access them through www.chanel.com or through other promotional websites.

Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms which include our Privacy Policy. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes.

Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us.

Chanel Inc. and/or its worldwide affiliates (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).

CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights. Use of material from this Site without CHANEL's prior written consent is strictly prohibited.

No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.

Use of and browsing in the Sites are at your own risk. Neither CHANEL nor any party representing or otherwise affiliated with CHANEL in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on as as is basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, limitation or exclusion of liability in specific circumstances or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Please check your local laws.

Solicited information that you submit to CHANEL by email in order to register or sign up, to submit appropriate questions to the Sites, and/or to purchase products, as applicable, are subject to our Privacy Policy. All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by CHANEL and CHANEL may use such materials in any manner that it deems appropriate. For more information on this topic, please see our Privacy Policy.

Price Information

When applicable, prices which are displayed on the CHANEL website are shown in Hong Kong Dollars and include all taxes. Prices are provided for informational purposes only and have no contractual value. These prices correspond to the ones which are established by Chanel in its stores in Hong Kong S.A.R. and are likely to change without notice. Regarding the pieces presented on the CHANEL Fine Jewellery website, prices correspond to a size n°52 or Medium and are therefore also likely to be different for smaller or larger sizes.

CHANEL is not responsible for third party websites that link to or from the Sites. CHANEL does not have power or control of and does not endorse any such sites or the goods or services offered on such sites. CHANEL disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. CHANEL shall not be held liable or responsible for the content of any sites that link to or from the Sites.

CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.

The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.

Any dispute over the content or use of the Sites shall be governed by the substantive laws of Hong Kong Special Administrative Region (“HKSAR”), and the jurisdiction and venue of any such action shall be vested non-exclusively in the courts of HKSAR.

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and CHANEL with respect to the use of the Sites.

CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.

The Sites are not intended to provide any medical information about the skin or otherwise.

BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.

LAST UPDATED: January 2018
© CHANEL, All Rights Reserved.

Online Boutique Terms and Conditions

1.1 What these terms cover.
These are the terms and conditions on which we supply products to you.

1.2 By using our website you accept these terms.
By placing any order through our website https://www.chanel.com/hk-en/ or https://www.chanel.com/hk-zh/ you confirm that you accept these terms and that you agree to comply with them. Please do not place any order through our website if you do not agree to these terms.

1.3 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or terminate the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.4 Language
These terms are only available in English and Chinese. No other languages will apply to these terms. In the event of a discrepancy between the English and Chinese versions on Hong Kong courts, the English version shall prevail.

1.5 Amendment of these terms
We may amend these terms from time to time. You may wish to check the relevant terms that apply at the time of placing an order through our website.

2.1 Information about us and how to contact us
You can contact our customer service by email or phone as below:

Client Care hotline (Hong Kong):

+852 3622 5281

Client Care hotline (Macau):

+853 6825 8580

Email address：

customerservice@chanel.com.hk

Operating Hours：

Monday to Saturday between 9.00am – 8.00pm; including Public Holidays

2.2 How we may contact you.
If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your account on the website.

2.3 “Writing” includes emails and SMS.
When we use the words “writing” or “written” in these terms, this includes emails and SMS.

3.1 How we will accept your order
Our acceptance of your order will take place when payment for the goods is made successfully, at which point a contract will come into existence between you and us. Once order for the goods is made successfully, you would normally be directed to a page indicating order confirmation and your “Orders” page would list your order alongside its order number.

3.2 If we cannot accept your order
If we are unable to accept your order, a landing page indicating that the order has not been placed will normally appear by default and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because of any credit issue on your credit card, because we have identified an error in the price or description of the product, or because of any unforeseen circumstances that limited our capacity to meet your order.

3.3 Your order number
We will assign an order number and tell you what it is when we receive your order request. It will help us if you can tell us your order number whenever you contact us about your order.

3.4 We only sell to Hong Kong and Macau
Our website is solely for the promotion of our products in Hong Kong SAR and Macau SAR.

We offer complimentary delivery to the address provided by you in your order(s) for order(s) completed on the CHANEL Online Boutique.

4.1 Delivery and collection area
Delivery to a postal address

Products purchased on CHANEL Online Boutique can be shipped only to Hong Kong SAR and Macau SAR (hereinafter the "Delivery Area'').

Orders are shipped via a third-party service provider. Kindly note that your order will not be proceeded during the weekend and public holidays, thus, if you place an order on the day before weekend or public holiday, your order will only be proceeded on the next business day.

The products will be shipped to the delivery address specified when placing your order. The customer must ensure the delivery address provided to us is accurate and complete as the successful delivery to the delivery address provided by customer shall discharge CHANEL from any responsibility. We shall not be responsible for any delay in delivery or failure to deliver your order if the delivery address that you specified in your order, is incorrect, inaccurate, or incomplete.

A signature is requested from you by our designated shipping company to acknowledge your receipt of your products ordered.

Our designated shipping company and us will not be responsible for verifying the identity of the person who acknowledges receipt of the products that you ordered. If we fail to reach you, we can re-arrange the delivery.

For health and safety concern, if there are confirmed or probable COVID-19 cases at the building at which the delivery address is situated, the delivery service will be suspended and re-arranged at the sole discretion of CHANEL. Our Customer Care Advisor will contact the customer accordingly.

The delivery service arrangement may be changed from time to time at CHANEL’s sole discretion.

5.1 Products may vary slightly from their pictures.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

6.1 We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

6.2 When you become responsible for the goods.
Risk in the products shall pass to you upon order confirmation.

6.3 When you own goods.
Subject to successful verification checks of your credit/debit card and identity in accordance with paragraph 4.8 above, We shall do Our best to dispatch the Product to you as soon as possible after you place your Order, and in accordance with the delivery option you have selected when placing your Order. In any event we shall dispatch your Order no more than three (3) days beginning on the day We confirm your Order. If We are unable to dispatch the Product within that time We will email you to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the Order and receive a full refund

6.4 Reasons we may suspend the supply of products to you.
We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes; or
(b) update the product to reflect changes in relevant laws and regulatory requirements.

6.5 Your rights if we suspend the supply of products.
We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and in each case the product is not available and we will refund any sums you have paid in advance for the product.

7.1 How to tell us about problems.
If you have any questions or complaints about the product, please contact us using one of the methods set out in clause 2.1.

7.2 Summary of your legal rights.
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

7.3 Your obligation to return rejected products.
If you wish to exercise your legal rights to reject products you have collected, please contact us in person for arrangement using one of the methods set out in clause 2.1.

8.1 Where to find the price for the product.
The price of the product will be the price indicated on your order pages when you placed your order. The price is quoted in Hong Kong Dollars (HK$). We take all reasonable care to ensure that the price of the product advised to you is correct.

8.2 When you must pay and how you must pay.
We only accept payment via your Visa®, MasterCard®, AmericanExpress®, UnionPay® debit or credit card, as well as mobile payments via Alipay® and Apple Pay®. You must pay for the products at the time of placing the order on the website.

You confirm and warrant that you are the owner of, or are otherwise authorized to use, the credit card, debit card, or bank account that is used to pay for your order, and that the card information entered at the time of purchase is accurate. We take no responsibility for verifying your ownership of or authorization to use the credit card presented for payment or the accuracy of the card information entered at the time of purchase.

8.3 What to do if you think a receipt or invoice is wrong.
If you think a receipt or invoice is wrong, please contact us promptly to let us know (see clause 2.1).

9.1
Return may be accepted within 14 days with the original receipt and products in original packaging. If you wish to return your order(s), please contact our CHANEL Client Care at +852 3622 5281 (Hong Kong SAR) or +853 6825 8580 (Macau SAR) (Monday to Saturday between 9.00am – 8.00pm including Public Holidays) or by sending an email to customerservice@chanel.com.hk to make a request for return. CHANEL Client Care will assess the issue and assist you with the return.

Please note that if you make your purchase in currency other than Hong Kong Dollars, conversion fees may be charged by your issuing bank. And due to currency conversion rate fluctuation, the rate at the time of payment and refund may be different. As a result, the amount that you paid for the order and the refund amount may be different. Currency conversion rate is determined by your issuing bank.

10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for products not compliant with the Sale of Goods Ordinance (Cap. 26). If an error in the price of any products is discovered and your order is accepted, we will contact you as soon as possible to cancel the order. If we are unable to contact you within 24 hours from discovery of the error by CHANEL, the relevant contract will be treated as terminated and we will provide you with full refund. We will not be obliged to accept your order where the pricing of any product that makes up part of your order is incorrect due to any errors.

Except in the event of willful misconduct or gross negligence, we shall not be liable to you for any indirect or consequential loss or damages, including any economic losses, loss of goodwill or reputation, that may arise from your orders on the website or otherwise arising out of or in connection with your use of or access to the website.

10.2 Our aggregate liability under these Terms & Conditions whether arising under contract, tort (including negligence), breach of statutory duty or otherwise in respect of a particular order on our website shall in no event exceed the amount paid by you in respect of that order.

All information and content available on the website including but not limited to trademarks, logos, designs, features, functions, texts, graphics, images, videos, software, music and sounds, and the compilation and organization thereof (collectively to be referred to as "Content") is our property or the property of our affiliates, partners or licensors (as applicable). The reproduction, in whole or in part, modification, tampering or use of such Content for whatever reason, is strictly prohibited. All rights, title and interest in the Content are owned by, licensed to, or controlled by us.

Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us. We will only disclose your personal information to third parties where the law either requires or allows us to do so and in accordance with our Privacy Policy.

13.1 Nobody else has any rights under this contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to terminate the contract or make any changes to these terms.

13.2 If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.3 Governing Law and Jurisdiction.
These terms shall be governed by Hong Kong laws and the Hong Kong courts shall have exclusive jurisdiction to resolve any dispute between us.

13.4 Entire agreement.
These terms together with our current price displayed on the website, collection details, contact details, privacy policy, set out the whole of our agreement relating to the supply of products to you and these terms supersede any and all prior communications, understandings or discussions with respect to the products you purchase from us.