FAQ
EYEWEAR
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.
You can find many types of information about CHANEL products by visiting the Fashion section of our website.
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalised recommendations about CHANEL products and style.
Every year, the CHANEL studio introduces seven collections of eyewear:
• Four collections of optical frames and sunglasses are available in our CHANEL Fashion Boutique (sunglasses only) and at authorised CHANEL retailers authorised CHANEL eyewear retailers (optical frames and sunglasses);
• Three sunglass collections called Runway (because they go with the Ready-to-Wear Spring-Summer, Fall-Winter and Cruise collections) are only available in our CHANEL Fashion Boutique.
You will find all the sunglasses and optical frames on our website in every colour. Discover CHANEL eyewear. We also invite you to visit the CHANEL Fashion Boutique of your choice.
Every pair of CHANEL glasses is a fragile piece made with special materials. Therefore, you need to care for each type of frame in a particular way. There are general care instructions in a booklet that comes with your glasses.
For special materials like leather and pearls, ask for advice in a CHANEL Boutique, an authorised CHANEL eyewear retailers, or by calling the CHANEL Fashion Boutique of your choice.
CHANEL eyewear is made in Italy.
CHANEL Sunglasses are not suitable for directly viewing the sun, for viewing solar eclipses, for use as protection against UV rays from artificial light sources such as tanning beds, for use as eye protection against blows or impact, or for driving at night or in poor-visibility conditions.
All CHANEL lenses feature an anti-reflective, scratch-resistant and oil-resistant coating and are offered with solid, gradient, matte or mirrored effects. Specific treatments such as polarized or 18-carat gold might also be present. You can find more details on the product page for each eyewear model.
Frame dimensions can be found on the product page for each eyewear model. You can also virtually try on a pair by selecting 'Try On' on the product page.
We also invite you to visit the nearest CHANEL Fashion Boutique where a Fashion Advisor will be able to verify measurements and recommend a size for you.
This service is only available at authorised CHANEL eyewear retailers. To find the authorised CHANEL eyewear retailer nearest you, please refer to our Store Locator section.
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice.
We also invite you to visit the boutique or the authorised CHANEL eyewear retailers of your choice where our advisors are at your disposal for a personalised appointment.
For all press enquiries please contact: uk.pressoffice@chanel.com
You can subscribe to our Newsletter and follow CHANEL on social media:
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.
Also, check out the latest articles on CHANEL News.
To find the CHANEL Fashion Boutique or the authorised CHANEL eyewear retailer nearest you, please refer to our Store Locator section or contact us
The following payment methods are accepted: credit or debit card (Visa, MasterCard, American Express, Diners Club, Japan Credit Bureau (JCB), China Union Pay (CUP), Maestro), cash (EUR, USD, JPY, CHF and GBP) or bank transfer.
Cash payments are also accepted providing certain regulatory requirements are met. Please contact a CHANEL Fashion Boutique for details.
We invite you to visit an advisor at a boutique or contact us online or by calling the CHANEL Fashion Boutique of your choice.
For all purchases greater than £25, you can receive a tax refund on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) at a rate of 11.7% of the purchase total (incl. tax), or directly to PREMIER TAX FREE by payment card or transfer at a rate of 13% of the purchase total (incl. tax).
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
We invite you to bring the product you wish to return or exchange in original and unaltered condition, within 14 days of purchase, to the CHANEL Boutique in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
Eyewear that has been corrected with prescription lenses is not eligible for return.
Please contact us for more details on our detailed return policy.
We recommend going to the CHANEL Boutique of your choice where an advisor will help you with the repair process. Your product will be thoroughly inspected and sent to our atelier for repair/assessment.
For more information, you can contact us either online or by calling the CHANEL Fashion Boutique of your choice.
* For optical frames, please go to an authorised CHANEL eyewear retailer. For models called "Runway" that go with the Fashion collections, please visit a CHANEL Fashion Boutique.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can verify if it is CHANEL authorized or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact Us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorized CHANEL eyewear retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.