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FAQ

FINE JEWELLERY

You will find on our website all of our Fine Jewellery collections. However, for our exceptional High Jewellery pieces, only one selection is featured.

We invite you to visit the CHANEL Fine Jewellery Boutique of your choice to discover more items and experience the universe unique to each collection. All pieces displayed on the website are subject to availability in your local boutique.

You will find many types of information about CHANEL jewellery by visiting the Fine Jewellery section of our website.

You can contact us so that we may assist you in your search.

We also invite you to visit the CHANEL Fine Jewellery Boutique of your choice where a sales associate will be able to provide you with personalised recommendations about CHANEL creations and style.

You will find on our website all of our Fine Jewellery collections. However, for our exceptional High Jewellery pieces, only one selection is featured.

We invite you to visit the CHANEL Fine Jewellery Boutique of your choice to discover more items and experience the universe unique to each collection. All pieces displayed on the website are subject to availability in your local boutique.

CHANEL Fine Jewellery pieces are created using exceptional gemstones and precious metals, selected for their aesthetic quality and rarity. To preserve their brilliancy, you are advised to give them very special care and handle them delicately.

In our Care & Services section, you will find a few recommendations for use and maintenance that will help you keep your jewellery in perfect condition for a long time.

CHANEL Jewellery watches are precious and delicate. They are water resistant but are not designed to be completely immersed in water. They are protected from dust, rain and splashing water. This protection is provided by a series of seals, which we recommend replacing every two years to ensure optimal protection.

The water resistance of your watch will be tested and renewed with each service performed by CHANEL workshops. A watch must never be worn in a sauna, Turkish bath, shower or bath as hot water may damage its water resistance seals.

CHANEL Fine Jewellery creations are made from the most precious materials and the rarest stones.

18K gold, which is gold of a millesimal fineness of 750, is the purest alloy used in jewellery. All CHANEL Fine Jewellery pieces are in either 18K gold or 950 platinum.

With a constant concern for quality, each precious stone is appraised by a gemmologist to ensure that its characteristics meet the technical and aesthetic criteria of the Maison. This is how CHANEL Fine Jewellery offers exceptional stones that are among the most beautiful in the world.

1. Diamond

All diamonds selected by CHANEL Fine Jewellery experts are natural and untreated. CHANEL Fine Jewellery integrates the expertise of a gemmologist into its diamond selection process, who takes care to examine each stone according to the 4C quality criteria:

DIAMOND QUALITY CRITERIA (4C)
The diamond comes in various shades, from the so-called "colourless" diamond, whose colour is assessed according to an internationally recognized scale, to the rare diamond of more or less saturated colour, such as yellow, blue, pink, green...

The quality of a diamond depends on the perfect combination of four criteria, known as the "4Cs", which combine endlessly to make each stone unique:

Clarity:
The clarity of a diamond is determined by the number, size, position, and colour of the inclusions visible in the stone. We judge its visibility with a magnifying glass x10.

Colour:
Generally speaking, the ideal diamond is characterised by the absence of colour. Thus, the more colourless a diamond is, the more valuable and rarer it is.
An international standard assigns the letter D to the completely colourless diamond and declines the rest of the alphabet as a yellow or brown hue appears in the stone.

Cut:
The cut is the element that highlights all the qualities of the diamond and thus reveals the most beautiful balance between brilliance, fire and sparkle. This is the only criterion that depends directly on man since the others are dictated by nature. Excellent proportions combined with perfect symmetry of the facets make it possible to capture the light and express all the brilliance of a carefully selected stone.

Carat:
In reference to the carob seed used in antiquity to measure the weight of diamonds, it is expressed in carats according to an international standard dating from 1907. One carat corresponds to 0.20 grams. The weight of the diamonds can be more than 3.50ct.
(Diagram)

CERTIFICATION
CHANEL Fine Jewellery accompanies any round diamond weighing 0.25ct or greater, with a fancy cut greater than or equal to 0.50ct as a center stone, and any coloured diamond as a center stone, with a certificate from the internationally renowned GIA ("Gemological Institute of America") reference laboratory.

This certificate is a real identity card for the stone, including the mix of the 4Cs, but also a set of additional information.

2. Coloured gemstones

In a permanent quest for excellence, CHANEL Fine Jewellery selects only natural precious stones for its creations. Synthetic or imitation materials are not accepted in the House's collections. Certain treatments, recognized as traditional lapidary practices used historically in the stone market, can be accepted – such as the impregnation of emeralds by oiling or the heating of corundum (sapphires, rubies).

In order to guarantee the exceptional quality of the gems set in its creations, CHANEL Fine Jewellery can call on reference laboratories to analyse its creations. Their opinions contained in the gemmological reports are given in the current state of scientific knowledge.

CHANEL encourages respect for strict ethical, social, and environmental principles in terms of sourcing. Each diamond sold in a CHANEL Fine Jewellery boutique comes from legal sources, in full compliance with the certification system of the Kimberley Process, as defined by the United Nations, and the World Diamond Council System of Warranties (SoW), which fight against “conflict diamonds”. Each diamond comes with a certificate of authenticity that attests to this.

www.kimberleyprocess.com

CHANEL Fine Jewellery is a member of the Responsible Jewellery Council (RJC) and has been certified to its Code of Practices standards since 2011. The Responsible Jewellery Council is a non-profit organisation whose objective is to promote responsible ethical, social, and environmental practices that respect human rights, throughout the entire jewellery supply chain. These apply to diamonds, gold, metals from platinum mines, silver, and coloured gemstones.

www.responsiblejewellery.com

The history of CHANEL Fine Jewellery began one evening in 1932. At her private Faubourg Saint-Honoré mansion, Mademoiselle Chanel exhibited her first collection built around the twin themes of the Comet and the Diamond.

When CHANEL revived this activity in 1993, the collection paid homage to its origins in the form of reproductions and reinterpretations of the first pieces from the “Bijoux de Diamants” collection.

1997, the acquisition of one of the finest mansions in the Place Vendôme (situated at Number 18 in the famous square) and the creation of the Watches & Fine Jewellery Boutique seemed the natural conclusion to a secret itinerary that led Mademoiselle Chanel from her Faubourg Saint-Honoré mansion to Rue Cambon, and then on to the Ritz.

This move also marked CHANEL's appearance alongside its peers, the greatest names in fine jewellery. CHANEL Fine Jewellery demonstrates its coming of age through its constantly renewed creativity, forged around the fundamental symbols of the universe of Mademoiselle.

In 2007, CHANEL took luxury to a whole new level, always looking ahead to the future in the image of its founder, who used to say: "I want to be associated with what is yet to come.”

Behind the elegant facade designed by Jules Hardouin-Mansart at 18 Place Vendôme, a new boutique now develops the major themes first proposed at that original exhibition held at Mademoiselle Chanel’s mansion.

In 1993, we enlisted the services of an independent designer who was selected for his creativity and expertise that met CHANEL’s stringent demands, and who was continually inspired by the world of Mademoiselle Chanel. In order to better consolidate and increase the growth of this activity, creation began within CHANEL starting in 2009. This decision gave CHANEL Fine Jewellery new momentum and helped definitively establish it among the most illustrious houses of the Place Vendôme.

Twenty-four years after its launch, CHANEL Fine Jewellery is still experiencing increasing success in the fine jewellery sector.

When she presented her first and only high jewellery collection in 1932, Gabrielle Chanel set a tone that would endure: the line leads. Material is no longer a limit, as gold and diamonds give way to designs inspired by her perception of the world. Just like ribbons, the pieces move with the contours of a woman’s body, allowing her to feel liberated and move freely.

This technical feat can be found at the heart of the creation process for CHANEL Fine Jewellery. Each raw material stones, pearls and precious metals is carefully selected by experts following standards of the highest quality, in particular the 4 Cs of diamonds (colour, clarity, cut and carat).

Located at Place Vendôme, the birthplace of French Fine Jewellery, the creative studio is where technical know-how meets ingenuity. A place where the purity of the materials is combined with the expertise of artisan jewellers to create pieces with a uniquely recognisable allure.

Below you will find a link to CHANEL's Report to Society, which outlines our long-term commitment to a future that creates value both for our brand and for society.

Report to Society

Below you will find a link to our CHANEL Mission 1.5° commitment to tackle climate change in line with the targets of the 2015 Paris Climate Agreement.

CHANEL Mission 1.5° - EN

CHANEL Mission 1.5° - FR

You can contact us so that we may assist you in your search.

We also invite you to visit the CHANEL Fine Jewellery Boutique of your choice where our sales associates are at your disposal for a personalised appointment.

For all press enquiries please contact: uk.pressoffice@chanel.com

You can subscribe to our Newsletter and follow CHANEL on social media:

To receive the catalog for our collection, we invite you to visit the CHANEL Fine Jewellery Boutique of your choice.

All CHANEL Fine Jewellery collections are available exclusively in CHANEL Fine Jewellery Boutiques. The ULTRA and COCO CRUSH collections are also available in selected CHANEL Fashion Boutiques.

To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.

Each CHANEL Fine Jewellery creation is subject to the legal warranties currently in force. The following are not covered by these warranties:
• Damage resulting from accidents or from inappropriate or abusive use of a fine Jewellery creation;
• Damage resulting from repairs or dismantling not undertaken by a CHANEL Fine Jewellery Boutique;
• The consequences of normal wear & tear and the aging of a fine jewellery piece.

CHANEL Jewellery watches have successfully passed the most rigorous reliability tests devised by Swiss watchmaking professionals. They are therefore guaranteed against all manufacturing defects for two years from the date of purchase marked on the International Guarantee Certificate. This guarantee is total (parts and labour).
However, these two guarantees exclude the following:
• Damage caused by accidents or by misuse of the watch (violent shock, crushing, rough handling of the clasp, etc.);
• Damage caused by repairs or dismantling not carried out by a CHANEL watchmaking workshop or an authorized CHANEL watchmaking workshop;
• The consequences of normal use and aging of the watch. It also excludes leather straps, given their specific nature.

For more information about the terms and conditions for CHANEL guarantees, please refer to our Care & Services section.

CHANEL Fine Jewellery benefits from an international network of workshops that meet the strictest technical standards while providing impeccable service. For all repairs, we invite you to take your fine jewellery creation to the CHANEL Fine Jewelry Boutique of your choice. Any repair not carried out by a CHANEL Boutique, a CHANEL Fine Jewellery workshop, or an authorised CHANEL retailer exposes your fine jewellery creation to the risk of serious damage & the voiding of any applicable guarantee.

To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.

To have your CHANEL fine jewellery creation sized, please visit the CHANEL FINE JEWELLERY Boutique of your choice.

To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.

Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL FINE JEWELLERY Boutique or from an authorised retailer, of which you can find an exhaustive list in our Store Locator section.

We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can verify if it is CHANEL authorised or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.

We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.