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To support the health and well-being of our employees and clients, we have implemented the following safety measures in our boutiques*.

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Face Coverings

Employees and clients are required to wear a face covering at all times while in the boutique.

Continuous Cleaning

We are doing enhanced deep cleanings of the entire boutique throughout the day, with special attention being paid to surfaces and highly trafficked areas.

Hand sanitizer is provided at the entrance and throughout the boutique for clients to use frequently. Restrooms are also available for handwashing.

Social Distancing

We are limiting the number of people inside the boutique and ask that everyone maintain at least 6 feet of distance from others at all times. Elevator occupancy is limited to 2 people at a time.

Capacity varies by boutique, and we may ask clients to queue outside. While waiting for entry, please maintain 6 feet of distance from others in line.

No-touch services

Our regular beauty services are currently paused. Advisors are available to assist with product recommendations and information, as well as makeup demonstrations on face charts. Please note, product testing and sampling are limited and vary by boutique.




Should you have any questions or need assistance, please see one of our Advisors. You can also contact CHANEL Customer Care 24/7 at 1.800.550.0005 or customercare@chanelusa.com.

*Safety measures apply to CHANEL owned and operated boutiques only