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To support the health and well-being of our employees and clients, we have implemented the following safety measures in our boutiques*.

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In some states, a temperature check is required before entering the boutique. Anyone with a fever, as defined by the CDC or applicable state guidelines, may not enter.

Face Masks

Employees and clients are required to wear a face mask over their nose and mouth at all times while in the boutique.

Continuous Cleaning

We are doing enhanced deep cleanings of the entire boutique throughout the day, with special attention being paid to surfaces and highly trafficked areas.

Everyone must sanitize their hands upon entry and frequently during their visit. Hand sanitizer is provided at the entrance and throughout the boutique. Restrooms are also available for handwashing.

Social Distancing

We are limiting the number of people inside the boutique so that everyone is able to maintain at least 6 feet of distance from others at all times. Elevator occupancy is limited to 4 people at a time. We reserve the right to restrict entry and party size.

Capacity varies by boutique, and we may ask clients to queue outside or to be placed on a waitlist. While waiting for entry, please maintain 6 feet of distance from others in line.

To ensure you have the best experience possible, please contact your Advisor ahead of your visit or book an appointment online.

No-touch services

Our regular beauty services are currently paused. Advisors are available to assist with product recommendations and information, as well as makeup demonstrations on face charts. Please note, product testing and sampling are limited and vary by boutique.


Please adhere to all state and local travel advisories and quarantine guidelines, where applicable.

Should you have any questions or need assistance, please see one of our Advisors. You can also contact CHANEL Customer Care 24/7 at 1.800.550.0005 or customercare@chanelusa.com.

*Safety measures apply to CHANEL owned and operated boutiques only