GUARANTEE AND AUTHENTICITY

sales guarantee

CHANEL watches have passed the most rigorous reliability tests devised by the Swiss watchmaking industry. They are guaranteed against all manufacturing defects for two years from the date of purchase, which is marked by the CHANEL-authorized retailer on the International Guarantee Certificate. This warranty includes parts and labor, however it excludes:

  • Damage caused by accidents or by misuse of the watch, including violent shocks, crushing and rough handling of the clasp
  • Damage caused by any repair or disassembly that has not been carried out by a CHANEL boutique, an authorized CHANEL retailer or a watch workshop authorized by CHANEL.
  • Wear and tear resulting from the normal use and aging of the watch.
  • Leather straps, given the specific nature of these items.

This warranty does not affect your statutory rights or the application of any relevant laws or regulations. To benefit from the CHANEL International Guarantee, you must return your watch to a CHANEL boutique or an authorized CHANEL retailer. This warranty is applicable only upon presentation of the CHANEL International Guarantee Certificate, duly completed, dated and signed by an authorized CHANEL retailer.

REPAIR GUARANTEE

This guarantee becomes applicable only upon presentation of the CHANEL Repair Guarantee Card, duly completed, dated and signed by the CHANEL watchmaking workshop or by a watch workshop authorized by CHANEL. This card is returned to you with your repaired article. This guarantee is independent of the Authenticity Certificate and the CHANEL International Guarantee that are issued at the time of purchase.

The repair, carried out exclusively in a CHANEL watchmaking workshop or a watch workshop authorized by CHANEL, is guaranteed for 12 months, subject to relevant laws or regulations where applicable.

This repair guarantee excludes:

  • Damage caused by accidents or by misuse of the watch (violent shocks, crushing, rough handling of the clasp, etc.).
  • Damage caused by any repair or disassembly that is not carried out by a CHANEL Boutique, an authorized CHANEL retailer or a watch workshop authorized by CHANEL.
  • Wear and tear resulting from the normal use and aging of the watch.
  • Leather straps, given the specific nature of these items.

authenticity

Developed and assembled by CHANEL Watchmaking at la Chaux-de-Fonds, Switzerland, CHANEL watches contain components that meet the most demanding technical quality standards of Swiss watchmaking.

Only products purchased in a CHANEL boutique or at an authorized CHANEL retailer are guaranteed to be authentic. Similarly, only authentic CHANEL watches will be repaired.

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stolen watches

In the event that your watch is stolen, please contact the CHANEL boutique of your choice.

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Care and services