CARE AND MAINTENANCE

CHANEL places the utmost importance on the quality of the materials with which each timepiece is created.
Special care and maintenance will allow your watch to function properly for longer and revive the luster of each creation.

AUTOMATIC WATCHES

An automatic watch should be manually wound after an inactive period of about three weeks to avoid the oil in the movement from drying out.

The self-winding mechanical movement winds itself with the movement of the wrist. A poorly fitting bracelet can lead to a loss of autonomy, therefore it is important to ensure that your watch is correctly sized. When the watch is not worn, it has a 3 day power reserve.

Although mechanical movements are fitted with the means to absorb shock, they are still relatively fragile. It is therefore recommended to avoid wearing your watch while undertaking high-impact activities — such as playing golf or tennis — where repeated shocks may deregulate or even damage the watch mechanism.

QUARTZ WATCHES

We recommend changing a run down battery immediately to avoid leakages that may irreversibly damage the movement.

  • CERAMIC OR METAL

    Always check that the crown is well pushed in and/or screwed down. Clean with soapy water and rinse well. Dry with a soft cloth.

  • LEATHER OR SATIN

    Polish your strap using a soft cloth.

  • RUBBER

    Always check that the crown is well pushed in and/or screwed down. Clean with soapy water and rinse well. Dry with a soft cloth.

  • White Rubber

    In the case of persistent marks such as dye stains and ingrained dirt, clean with warm water and baking soda. If necessary, lightly scrub with a medium to soft brush.

THE WATER-RESISTANCE OF YOUR WATCH

WHAT IS WATER-RESISTANCE?

Water-resistance refers to the protection of each watch’s mechanism against water and dust. To ensure optimal water-resistance, we recommend having the protective seals in your timepiece replaced every two years.

The water pressure on the crystal increases as the watch is immersed to a greater depth. The pressure of the air inside the watch case counteracts some of the external pressure.

The majority of CHANEL watches are water-resistant. This feature is engraved on the back of each case.

RECOMMENDATIONS FOR OPTIMAL WATER-RESISTANCE

HOT WATER: A watch must never be worn in a sauna, a shower or a bath as hot water may damage its water-resistance seals.

SEA WATER: If your watch is exposed to salt water, rinse the timepiece with fresh water to prevent the salt from damaging water-resistance seals.

WATCHES WITH SCREW-DOWN CROWNS: If your watch has a screw-down crown, like some J12 timepieces, ensure the crown is tightly sealed before contact with water.

WHAT IS MAGNETIZATION?

WHAT IS MAGNETIZATION?

In watchmaking, magnetization refers to the negative effect of magnetic fields on the functioning of a watch. Magnetic fields are commonly found with objects we use in everyday life, including smart phones, digital tablets, induction cooktops, speakers and televisions.

WHAT EFFECT DOES MAGNETIZATION HAVE ON WATCHES?

When a watch encounters a magnetic field, the movement may be disrupted, causing it to accelerate or stop completely. Automatic watch movements are more susceptible to magnetization than watches with a quartz movement. An automatic movement may cease to function correctly if magnetization causes certain metallic parts — such as the balance spring and barrel spring — to stick together. In most cases, the watch will work normally as soon as it is removed from the magnetic field. However, if it has been exposed to a high-intensity magnetic field for more than 15 minutes*, the effects of magnetization may be more lasting. As a result, your watch may continue to run too fast.

*This data can vary with the intensity of the magnetic field. Our calculations were made on some objects from daily life including smart phones, tablets, and speakers.

HOW TO PROTECT YOUR WATCH FROM MAGNETIZATION

We recommend that you keep your watch more than 10 cm away from any object that emits a high-intensity magnetic field.

WHAT CAN YOU DO IF MAGNETIZATION OCCURS?

To detect if the watch is magnetized, place it next to a compass. If it is magnetized, the compass hands will spin erratically. To demagnetize your watch, visit a CHANEL boutique or CHANEL-authorized dealer of your choice.

One after-sales service team will neutralize the effects of magnetization by exposing it to an alternating magnetic field. This will restore proper functioning of the timepiece.

  • AUTOMATIC WATCH

    TIME BETWEEN REVISIONS: 4 to 5 years

    TIME BETWEEN EACH RESISTANCE CHECK: 2 years or each year if watch is regularly immersed in saltwater and chlorine.

  • QUARTZ WATCH

    BATTERY LIFE: 2 to 4 years according to model

    TIME BETWEEN REVISIONS: 4 to 5 years

    TIME BETWEEN EACH RESISTANCE CHECK: 2 years or each year if watch is regularly immersed in saltwater and chlorine.

DIAGNOSING A PROBLEM WITH YOUR WATCH

Does your watch show the following warning signs? Consult the relevant section for information on causes and possible solutions.

YOUR WATCH HAS STOPPED

QUARTZ WATCH


Two possible causes:

  • The battery is depleted: a replacement battery is needed.
  • The watch movement is damaged (leaking battery, water infiltration, etc...). Full servicing will restore it to working order.

  • AUTOMATIC WATCH

    Try winding your watch manually.

    If it still does not start, there are two possible reasons:

  • The automatic system is disconnected: servicing is required.
  • The oil in the movement has dried or the movement is dirty or damaged by a shock or water infiltration. Full servicing will restore it to working order
  • YOUR WATCH IS RUNNING FAST OR SLOW

    QUARTZ WATCH


    The movement is damaged; full servicing is required.

    AUTOMATIC WATCH


    Two possible causes:

  • Your watch has been magnetized and the movement needs to be regulated. Servicing is required.
  • The oil in the movement has dried or the movement is dirty or damaged by a shock or water infiltration. Full servicing will restore it to working order.
  • MIST HAS FORMED UNDER THE CRYSTAL OF YOUR WATCH

    Water has infiltrated the movement: full servicing is required.

    Please take your watch to a CHANEL boutique or to an authorized CHANEL retailer of your choice. Your watch will be sent to our workshops for a detailed examination.

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