To support the well-being of our employees and clients, we have implemented the following safety measures in our boutiques*.

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At this time, face masks are optional for employees and clients. Please note, these guidelines are subject to change.


Clients are encouraged to sanitize their hands upon entry and frequently during their visit. Hand sanitizer is provided at the entrance and throughout the boutique.


We are limiting the number of people inside the boutique so that everyone is able to maintain at least 6 feet of distance from others at all times. We reserve the right to restrict entry and party size.

Capacity varies by boutique, and we may ask clients to queue outside or to be placed on a waitlist. While waiting for entry, please maintain 6 feet of distance from others in line.

To ensure you have the best experience possible, please contact your Advisor ahead of your visit or book an appointment online.


We are pleased to safely offer an array of makeup, skincare and fragrance services. Makeup brushes are sanitized between each client and deeply cleaned at the end of the day. Disposable applicators are also available. Advisors are required to wear an N95 face mask throughout the entire service.

Should you have any questions or need assistance, please see one of our Advisors. You can also contact CHANEL Customer Care 24/7 at 1.800.550.0005 or

*Safety measures apply to CHANEL owned and operated boutiques only