FAQ

FRAGRANCE & BEAUTY

You can contact us at customer.service@chanel.com.sg so that we may assist you in your search.

Below, you will find links to the care instructions for your CHANEL products.

CHANEL does not publish catalogs or brochures for its cosmetic products. You can find the most complete and up-to-date information about our products by browsing our website.

Alternatively, you may visit an authorised CHANEL fragrance and beauty counter where our beauty advisors are available to assist you.

First of all, you should know that this sensation is quite normal. It is explained by a habituation effect that no longer allows us to detect a fragrance on ourselves the same way we did when we first started wearing it. However, do not fear: other people will still be able to smell and appreciate the fragrance on you.

There is, however, a simple way to enhance your usual perfume: use one or two complementary products from the line, such as a cream or body lotion, for example. The scent that is delicately left on your skin will enhance your fragrance all day long.

We invite you to discover all of the products in the Fragrances section of our website.

You can contact us at customer.service@chanel.com.sg so that we may assist you in your search.

Selecting a fragrance is a personal experience that depends on our habits and olfactory memory. This memory is often linked to personal emotions or our lifestyle.

To be advised in selecting a CHANEL fragrance, we recommend that you visit an authorised CHANEL fragrance and beauty counter. A beauty advisor will be able to provide recommendations after speaking in-depth with you about what you are looking for. To find the authorised CHANEL fragrance and beauty counter nearest you, please refer to the store locations nearest to you. You will also find a description of all our fragrances in the Fragrances section of our website.

You can contact us at customer.service@chanel.com.sg so that we may assist you in your search.

The classic enemies of perfume are heat, air, and light. We also recommend that you keep your bottle tightly sealed, store it in its original packaging if possible (if the environment where it is kept is overly bright), and of course, keep it away from sources of heat. You can make your fragrance last several years by following these simple recommendations.

At this time CHANEL makes very few miniature bottles, which are produced only for perfume extracts. However, the House regularly provides authorised CHANEL perfume retailers with samples of its Eau de Toilette and Eau de Parfum fragrances in the form of mini-sprays, which allow you to discover the fragrances.

To find the authorised CHANEL retailer nearest you, please refer to the Store Locator section on our website.

There are two ways to apply a fragrance:

To the skin directly, to pulse points such as the wrist and neck, in order to intensify the fragrance. The way a fragrance reacts with your skin will create a very personal and seductive effect;

To your clothing, to preserve the integrity of the original fragrance. However, you should remember that some fabrics are delicate, and perfume can sometimes cause staining. We also recommend always applying a fragrance to the inside of your clothing or to its lining.

To receive personalised recommendations, please visit the authorised CHANEL fragrance and beauty counter nearest you.

LES EXCLUSIFS DE CHANEL is a collection of unique fragrances that draw their inspiration from the House’s history and the life of Mademoiselle Chanel.

The LES EXCLUSIFS DE CHANEL collection is available exclusively at CHANEL fragrance and beauty boutiques. You can find a list of these by referring to the Store Locator section of our website.

You may also contact a Fragrance Expert at CHANEL’s Espace Parfum (Marina Bay Sands) at 6645 1970 to book an appointment for an olfactory journey.

All fragrances share the same olfactory identity; however, each formula has variations that amplify or enhance the desired effects for the wearer. Additionally, their concentrations differ, making some more suitable for specific lifestyles. For example, parfum is traditionally worn in the evening, while eau de parfum and eau de toilette formulas are generally better suited for daytime wear.

For personalized recommendations, please visit the authorised CHANEL fragrance and beauty counter nearest you.

In order to preserve the integrity of the original fragrance, we recommend that you do not apply the fragrance to your skin, but instead that you spray the inside of your clothing or its lining.

To receive personalised recommendations, please visit the authorised CHANEL fragrance and beauty counter nearest you.

The CHANEL Makeup Creative Studio recommends applying foundation with your fingers, or use FOUNDATION BRUSH NO. 6.

With your fingers: Dispense foundation onto the back of your hand for optimal freedom of movement. Dab it onto your face, starting in the centre and working outwards.

With a brush: Dispense foundation onto the back of your hand. Pick it up with the brush. Apply all over the face, starting in the centre and working outwards.

To receive personalised recommendations, please visit the authorised CHANEL fragrance and beauty counter nearest you.

Select light shades to illuminate the complexion, and dark shades to structure the face. Apply light shades of blush with a brush to the tops of cheekbones, and apply dark shades to the hollow area below the cheekbones. This contouring effect will add depth to your makeup.

To receive personalised recommendations, please visit the authorised CHANEL fragrance and beauty counter nearest you.

You should select a foundation based on your desired makeup results, as well as your skin profile.

Knowing your skin type well is important for selecting a foundation texture (fluid, cream or compact) that suits you best. The skin should feel comfortable and free when wearing foundation.

You should always select a shade one level lighter than your natural skin tone to boost its luminosity. In general, foundation that looks dark on the skin does not compliment the complexion.

Do you want to create a sophisticated or more relaxed look?
We do not dress the same way for the office, going out at night or relaxing on the weekend.
The same is true for the complexion: makeup results can vary to suit our moods and desires.

To receive personalised recommendations, please visit the authorised CHANEL fragrance and beauty counter nearest you. A beauty advisor will assist you in better understanding your needs and desires.

Use a lip liner to outline your lips and add colour before applying lipstick. This will help the colour adhere much better. Next, apply your lipstick. Blot any excess with a paper tissue, and very lightly dust your lips with powder. Finally, apply your lipstick once more. This will significantly extend its wear.

One final recommendation: we recommend using lip treatment LE LIFT Lip and contour care. This lip care offers complete action on lips, lip contours and lip-contour lines for a redefined smile.

To receive personalised recommendations, please visit the authorised CHANEL fragrance and beauty counter nearest you.

Makeup application differs between daytime and evening wear. For evening looks, opt for a lighter shade of foundation to enhance radiance. You can also emphasize your eye makeup or lipstick, which will be more striking when paired with a lighter foundation.

For personalized recommendations, please visit the authorized CHANEL fragrance and beauty counter nearest you.

Unfortunately, when a star product has sold out, it is final. These limited-edition, highly trendy products are only produced in a finite supply. The only solution is to make sure you don't miss out on anything: stay up-to-date every season by reading fashion/beauty magazines and by visiting the CHANEL website

To receive personalised recommendations, please visit the authorised CHANEL fragrance and beauty counter nearest you.

You can also subscribe to our Newsletter to receive regular e-mail updates about CHANEL Fragrance and Beauty.

Makeup often reveals our personalities or simply reflects our current moods. In reality, finding your own style means knowing how to select what looks good on you and what is to your liking from among the trends. There are some essential rules that don't change, for example, which foundation you should choose. Next, create the rest of your look based on your mood, desires, the season and the messages that you want to send to those around you. There are two ways to approach makeup: The first is a more understated approach, which focuses on enhancing your own beauty and natural radiance; the second is more free and spontaneous, a way of expressing your current mood.

Discover our menu of makeup services available exclusively at the CHANEL fragrance and beauty boutiques.

The two most frequent causes of this are choosing an ill-suited texture or not properly preparing the skin. Makeup bases help provide flawless wear.
Here is a tip: if you are going out at night and are afraid your skin might look oily, quickly rub an ice cube over your face, then blot your skin dry with a paper tissue. This will set your makeup in place and boost your radiance: magic!

For more beauty tips, discover the online makeup tutorials on our website.

Do not apply moisturiser to your eyelids. Absorb any excess oil with a paper tissue, then lightly dust your eyelids with loose powder. To lengthen the wear of your eyeshadow, you can also dampen it with water before applying it.
Make sure that your applicator is thoroughly dry before placing it back in the compact.

To receive personalised recommendations and beauty tips, please visit the authorised CHANEL fragrance and beauty counter nearest you.

Waterproof mascaras are formulated to not cause damage to the eyelashes. It is strongly recommended that you remove mascara with a waterproof eye makeup remover such as DÉMAQUILLANT YEUX INTENSE.

To receive personalised recommendations and beauty tips, please visit the authorised CHANEL fragrance and beauty counter nearest you.

The creators of CHANEL makeup always recommend (just as for foundation) selecting a powder that is one shade lighter than your natural skin tone, in order to brighten the complexion and boost its transparency.

To receive personalised recommendations and beauty tips, please visit the authorised CHANEL fragrance and beauty counter nearest you.

Starting at age 25, cellular renewal slows down and early signs of aging set in, which are at first invisible.

To receive personalised recommendations and beauty tips, please visit the authorised CHANEL fragrance and beauty counter nearest you.

There are several different types of masks available to meet the skin's various needs. As a general rule, you can use a mask 1 to 3 times a week.

If you are looking for a more targeted treatment that is adapted to your skin's specific needs, we recommend that you visit an authorised CHANEL fragrance and beauty counter to receive tailored assistance from a beauty advisor. To find the retailer nearest you, please refer to our Store Locator section.

A skincare product is most effective when it targets the skin’s needs precisely. To choose the best-suited products and to identify the care that meets your expectations, we recommend receiving a personalised consultation. Developed by CHANEL Research, it takes into account your lifestyle and skin characteristics to provide product recommendations that are completely adapted to your skin profile.

To receive a consultation, please visit the authorised CHANEL fragrance and beauty counter nearest you.

As a general rule, use them in the following order: cleanser, lotion, eye care, serum (if your recommended regimen includes two serums, we recommend using one at night and one in the morning), followed by your daily moisturiser. However, this order may vary with certain specialised products.

To receive more advice, please visit the authorised CHANEL fragrance and beauty counter nearest you.

CHANEL Research has made sensitivity a subject of study. This research has revealed that several different types of sensitivity exist: contact sensitivity, environmental sensitivity, and sun sensitivity. In order to determine yours more precisely, we recommend that you receive a personalised consultation, which will provide you with the most targeted product recommendations.

To receive a consultation, please visit the authorised CHANEL fragrance and beauty counter nearest you.

There is no contraindication against this; in fact, sunscreen is a complementary step for daily skincare products. We recommend that you apply your usual moisturiser in the morning, wait a few minutes, then apply your sunscreen.

To receive personalised recommendations, please visit the authorised CHANEL fragrance and beauty counter nearest you.

You can follow CHANEL on social media:

You can purchase them from any authorised CHANEL fragrance and beauty counter

By category or product line: you can browse all the categories of our products from the menu at the top of each page;

Using the search feature: you can click the search icon represented by a magnifying glass located at the top right of each page, then enter one or more keywords in the window that appears. The products and other associated content (videos, makeup lessons, etc.) that are pertinent to your search will be displayed.

You can visit an authorised CHANEL fragrance and beauty counter where a beauty advisor can assist you and present the CHANEL products that best suit your needs.

As a general rule, we recommend that you receive a consultation at least twice a year when the seasons change or each time you repurchase a CHANEL product. However, other factors can cause changes in your skin: recovering from illness, stress, a specific climatic environment or even a simple change of lifestyle. It is, therefore, preferable to seek personalised recommendations from a beauty advisor.

To receive a consultation, please visit one of our authorised CHANEL fragrance and beauty counter or contact us at customer.service@chanel.com.sg.

CHANEL offers gift cards that are valid only in CHANEL Fragrance & Beauty Boutiques and are only redeemable for beauty products.

A list of retailers is available in our Store Locator section.

We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.

We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.

A gift card is valid for 3 months from the date of purchase and may be used on one occasion.

A gift card may be supplemented by another gift card or any other accepted means of payment at the point of sale.

It is not exchangeable or refundable, even partially, in the event of loss, theft or expiration.

It may not be used to purchase another gift card.

Gift cards are offered in denominations of SDG$50.

No refund would be given if total purchase is less than the value of the gift card.

Please contact CHANEL Client Care online or call 800 321 1500, Monday to Friday, from 10:00 to 19:00, for assistance with your search.

From the login section, click the “Create an Account” link which directs you to a form. Simply enter the required information into the fields marked with an asterisk and click “Submit.”

By signing in to your account, you can:

Track your orders
Change your account information
Change your password
Save multiple addresses

This subscription also gives you the option to receive news from CHANEL.

To access the My Account section, enter your user name and password into the login window.

Please click the forgotten password link. You will automatically receive an e-mail prompting you to create a new password.

Chanel.com delivers to Singapore addresses only (other than the addresses set out below). Billing and delivery addresses must both be Singapore addresses (other than the addresses set out below). Please contact us online or call 800 321 1500 if you have any questions.

As exceptions, please understand that there can be no delivery made to restricted locations in Singapore, including Kusu Island, Rifle Range, Alps Avenue, Brani Terminal Avenue, St. John’s Island, Seletar Aerospace, Airline Road, Pulau Sakeng, Pulau Ubin, West Camp Road, Pulau Damar Laut, Pulau Busing, Pulau Tekong, Airport Cargo Road, Turf Club Avenue and Pulau Sebarok.

Unfortunately, we are unable to allow any shipping address changes once an order is placed.

After selecting the product you wish to order through the CHANEL Online Boutique, please click “Add to Bag” and indicate your desired quantity.

You can view or edit the contents of your bag at any time by clicking the shopping bag icon in the top right-hand corner of all website pages. By clicking “View Bag”, you will be able to confirm or edit your bag and then proceed to checkout.

Once your payment has been made, a confirmation page will appear with your order number, indicating that your order has been received. A confirmation will also be sent to you by e-mail.

Once your order has been placed, you are not able to modify it.

If you no longer require your order upon delivery, please contact CHANEL Client Care for assistance online or by calling 800 321 1500, Mon to Fri, 1000-1900.

Unfortunately, if you did not select the option to include a gift message during checkout, we are unable to add the message after your order has been processed.

The following payment methods are accepted:

MasterCard
VISA
American Express
China UnionPay
Alipay
Apple Pay

We do not accept CHANEL Gift Cards purchased in a boutique, personal cheques or postal orders.

Unfortunately, we are unable to allow changes to credit card information once an order is placed.

If payment was done through a debit card or Alipay, the amount will be debited immediately after your order has been placed.

If a credit card or Apple Pay was used, your account will be debited when your order delivers. You will receive a message from us confirming the delivery of your order.

You may unsubscribe from CHANEL marketing communication through your [Account preferences] (https://www.chanel.com/sg/login/).

Your invoice will be attached to the confirmation e-mail that you received after placing an order through the CHANEL Online Boutique.

If you have an account, you may also access your invoice by going to [my Orders](https://www.chanel.com/sg/account/orders\) . By clicking the Download Invoice link, your invoice will be displayed and ready to print.

All orders placed through the CHANEL Online Boutique are uniquely packaged by CHANEL and can be delivered to locations in Singapore only (excluding certain restricted areas in Singapore as set out in our terms of sale).

CHANEL offers the following delivery options:

Standard Complimentary Delivery within 2-4 business days is offered for orders above SGD 100. For orders below SGD 100, shipping fee of SGD 10 will be applied.
Ship to Store Delivery to your selected boutique
*Availability of this service is subjected to change without prior notice.

Every order is prepared with the utmost care and delivered in CHANEL keepsake packaging.

For each order, you will receive either the CHANEL Essential packaging or the CHANEL Signature packaging, and two complimentary fragrance and beauty samples from our selection. You may choose to include a personalised gift note.

A tracking link is provided in the e-mail you receive from us confirming the shipping of your order. If you have created an account, this link is also available on our website under My Account, then My Orders.

You will also receive a text and/or email from our carrier for all delivery methods.

For Ship to Store orders, you will receive a text and email from us once your order is ready for collection at your selected boutique.

Regrettably, we are unable to modify or cancel your order once it has been placed. We apologize for any inconvenience this may cause.

To request a refund, please contact our Client Care Representative online or call 800 321 1500, Mon to Fri, 10:00–19:00. We will assist you with your request.

You can return all or part of your CHANEL online boutique order (except for certain limited-edition products) within 14 calendar days from the date of order delivery, provided products are in original packaging with packing list and original receipt. For hygiene and safety reasons, products that have been unsealed or used are generally not eligible for return. For certain products, it may not be possible to determine if the product has been used (for example, the product may not be sold sealed or in any package). Such products may also not be eligible for return. All returns remain at CHANEL’s sole discretion. Do note that returns will also not be allowed for certain limited-edition products.

Please note that returns will not be accepted at any other retail outlet that sells CHANEL products.

All refunds will be credited to the original card/method that was used for payment, and refund processing time may vary depending on your bank. Please note, Chanel online boutique orders cannot be exchanged, but you may, subject to these terms and conditions, return an order to receive a refund.

Please contact our Client Care Representative Online or call 800 321 1500, Mon to Fri excluding Public Holidays, 1000-1900 and we will arrange for our carrier to collect the products from you.

We invite you to view our Terms and Conditions of Sale. They are accessible at the bottom of the website page and must be accepted before an order is finalised.

The Chanel Online Boutique provides guest purchases so you may purchase products without registering as a member. However, a Chanel account would be required to enjoy exclusive benefits offered by the Chanel Online Boutique.

All prices displayed are inclusive of 9% GST.