FAQ

FASHION

You can contact us either online or by telephone so that we may assist you in your search:
Chanel Ngee Ann City Orchard Boutique: 800 321 1501, Monday – Sunday, 10:00 AM – 9:00 PM;
Chanel Marina Bay Sands Boutique: 800 321 1501, Monday – Sunday, 10:30 AM – 11:00 PM;

We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.

You will find many types of information about CHANEL products by visiting the Fashion section of our website.

You can contact us either online or by telephone so that we may assist you in your search:
Chanel Ngee Ann City Orchard Boutique: 800 321 1501, Monday – Sunday, 10:00 AM – 9:00 PM;
Chanel Marina Bay Sands Boutique: 800 321 1501, Monday – Sunday, 10:30 AM – 11:00 PM;

We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalised recommendations about CHANEL products and style.

Every year, the CHANEL studio introduces 6 Ready-to-Wear collections, 2 Capsules collections and 2 Haute Couture collections.

The Ready-to-Wear lines and Capsules collections, which are available in CHANEL Fashion Boutique, follow the fast pace of the latest fashion designs:

• A Spring-Summer preview collection (released in our boutiques in February) and then the Spring-Summer collection that comes out in March;
• A tribute to CHANEL's unique craftsmanship called the Métiers d'Art collection that comes out in June;
• An Autumn-Winter preview collection (released in July) and then the Autumn-Winter collection that comes out in September;
• A Cruise collection that comes out in November.
• A CHANEL Coco Neige capsule collection and a CHANEL Coco Beach capsule collection.

You can see a seasonal collection of CHANEL designs as the collections come out, plus some iconic leather goods. Discover CHANEL collections.

We invite you to visit the CHANEL Fashion Boutique of your choice to discover more items and experience the universe unique to each collection.

Below, you will find links to the care instructions for your CHANEL products.

Care instructions for Bags
Care instructions for Small Leather Goods
Care instructions for Footwear
Care instructions for Costume Jewelry

If you are looking for care instructions for Ready-to-Wear products or any other product, please contact your retailer or the CHANEL Boutique of your choice to receive advice in a personalized appointment.

CHANEL chooses to work with the best craftsmen, those who meet its excellence and quality standards, wherever these skilled experts may be located: handbags and shoes are made in France and Italy, which are two countries renowned for their exceptional craftsmanship in luxury leather goods, small leather goods in Italy and Spain, since a traditional knowledge of working leather can be found there, espadrilles in Spain, and knitwear is made in France, Italy and Scotland.

You can follow CHANEL on social media:

You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.

Also, check out the latest articles on CHANEL News.

The following payment methods are accepted: Credit card [Visa, MasterCard, American Express, Diners Club, Japan Credit Bureau (JCB), China Union Pay (CUP)], Alipay, Nets and cash.

We invite you to visit an advisor at a boutique or contact us online or by telephone:
Chanel Ngee Ann City Orchard Boutique: 800 321 1501, Monday – Sunday, 10:00 AM – 9:00 PM;
Chanel Marina Bay Sands Boutique: 800 321 1501, Monday – Sunday, 10:30 AM – 11:00 PM;

We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.

For tourists with purchases greater than SGD$100, you can request for a tax refund eTRS ticket in our boutiques with presentation of your original passport accompanied by a valid social visit stamp.

We invite you to apply for your GST refund using the eTRS Tickets at the eTRS self-help kiosk in the airports and depart with the goods via Changi International Airport Departure Hall / Seletar Airport Passenger Terminal within 2 months from the date of purchase.
For more information on tax refunds please refer to this website.

If you like to check on the status of your refunds, you may contact:

Global Tax Free Pte Ltd
Address: 14 Robinson Road
#12-02 Far East Finance Building
Singapore 048545
Telephone: Weekdays from 9:00 AM to 6:00 PM: (65) 6513 3756; Weekdays after 6:00 PM, Weekends and Public Holiday: (65) 6546 5074
Website: crc.global-taxfree.com.sg
Email:crc.helpdesk@global-taxfree.com.

We invite you to bring the product you wish to exchange to the CHANEL Boutique of your choice (Store Locator) in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.

For purchases made in Singapore, you can exchange it locally within 14 days from date of purchase. If you do not exchange the product within the original country of purchase, please contact us for more details on our international exchange policy.

We also invite you to visit the CHANEL Fashion Boutique of your choice where a Fashion Advisor will be available to answer any questions you may have.

Please note that merchandise of an intimate nature such as earrings, swimwear, socks and tights are not exchangeable.

We recommend going to the CHANEL Boutique of your choice where an advisor will help you with the repair process. Your product will be thoroughly inspected and sent to our studios if necessary.

For more information, you can also contact us online or by telephone:
Chanel Ngee Ann City Orchard Boutique: 800 321 1501, Monday – Sunday, 10:00 AM – 9:00 PM;
Chanel Marina Bay Sands Boutique: 800 321 1501, Monday – Sunday, 10:30 AM – 11:00 PM.

When you make a purchase from CHANEL Ready-to-Wear, our master tailors are at your disposal to make alterations by hand so that each item fits your figure perfectly.
This final touch they provide ensures the garment is tailored to your body and falls just right in keeping with the original design.
These custom alterations are a pledge to each customer that she will feel confident, elegant and, most importantly, exactly like herself.
The legendary CHANEL jacket is constructed with many specially designed panels that can be disassembled and reassembled for a perfect alteration.

You can also go to the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any question about custom alterations.

An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.

For more information, you can contact us online or by telephone:
Chanel Ngee Ann City Orchard Boutique: 800 321 1501, Monday – Sunday, 10:00 AM – 9:00 PM;
Chanel Marina Bay Sands Boutique: 800 321 1501, Monday – Sunday, 10:30 AM – 11:00 PM.

Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorised retailer, of which you can find an exhaustive list in our Store Locator section.

We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.

We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.