PAPIER MATIFIANT DE CHANEL OIL CONTROL TISSUES

DELIVERY & RETURNS

What are my delivery options ?

TNT Standard delivery within 4 to 6 business days (99 SEK, complimentary over 500 SEK)

• TNT Delivery Monday to Friday from 8am to 6pm

You will receive by email and SMS a delivery date notification directly from TNT.

If you wish to reschedule, you may select an alternative delivery date or modify delivery address

In case of absence, you will be invited to arrange a new delivery.

BRING Express delivery within 2 to 4 business days (119SEK, complimentary over 500SEK)

BRING Delivery Monday to Friday

You will receive by SMS a 3-hour time slot proposal for your delivery, directly from BRING.

To be delivered, you will have to confirm the time slot or reschedule an alternative delivery date

In case of absence, you will be invited to arrange a new delivery.

In addition to advanced notification, the driver always calls 30 - 60 minutes prior to delivery.

Click & Collect (Complimentary)

• Order collection from all CHANEL Fragrance & Beauty Boutiques (Stockholm, Göteborg and Malmö).

• Pick-up available in boutique same day for orders placed before 3p.m. on business days.

You will receive a SMS when your order is ready for collection.

In addition to advanced notification, the driver always calls 30 - 60 minutes prior to delivery.Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following business day.

All orders will require a signature on delivery. Your photo ID will be requiered to collect your order

What are your return policies ?

You can return all or part of your order within 40 calendar days from the date of receipt.
Simply complete the return form enclosed with your package (also available on our website if you have created an account) and send us the unused products in their original packaging,along with the return form :
Via Bring collecting points to CHANEL, along with the Return Form provided in the delivery package or downloaded from the CHANEL Online Boutique, in the section "My Account / My Orders" by clicking on the "Return" section.You can find the list of collection points on www.bring.se/karta. Or In store in one of CHANEL Fragrance & Beauty Boutiques in Sweden only (list available on chanel.com in the Store Locator section) , along with the Return Form provided in the delivery package or downloaded from the CHANEL Online Boutique, in the section "My Account / My Orders" by clicking on the "Return" section.
In your package, CHANEL provides a prepaid shipping label to be attached directly on your return parcel before depositing it in a BRING collecting point
Please note that returns will not be accepted at any other retail outlets that sell CHANEL products, in Sweden or abroad.
For Click and Collect: by returning the Product(s) to one of CHANEL Fragrance & Beauty Boutiques in Sweden only (list available on chanel.se in the Store Locator section).
Eyewear Products may also be returned within a CHANEL fashion boutique.
For health and hygiene protection, cosmetic products that have been unsealed are not eligible for reimbursement.
All products must be returned in their original packaging and eyewear products must be returned with the accessories provided. They also must be returned with their tag. Products that have been altered are not returnable.
If the above conditions are met, you will receive a refund for the returned products as well as the delivery costs that you originally incurred (except in the case of a partial return).