FAQ
La maison CHANEL
We invite you to visit Inside CHANEL , a website that retraces the history of Coco Chanel and the creations that made her a legend through a series of original short films that retell the events and encounters that influenced her destiny.
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You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS and Android.
Also check out the latest fashion articles on CHANEL News.
You can subscribe to our Newsletter to receive regular e-mail updates about CHANEL.
The Careers section of our website is dedicated to professional opportunities at CHANEL. Here you will find all of our current employment and internship openings.
Below you will find a link to CHANEL's Report to Society, which outlines our long-term commitment to a future that creates value both for our brand and for society.
CHANEL is highly involved in the fight against counterfeiting and mobilizes very significant internal and financial resources on all continents. CHANEL relentlessly pursues counterfeiters by initiating legal proceedings and participating extensively in awareness campaigns to inform consumers of the risks they face.
The fight against counterfeiting goes beyond simply protecting our brand image: it of course involves protecting our creations, but it also focuses on protecting consumers who may be misled about the quality of products, which, moreover, can present risks to their health.
To reduce risks, CHANEL's strategy also focuses on controlling all the stages of a product's life, from its design to the customer experience, as well as rigorously selecting our distribution partners, which, for our customers, is a guarantee of having access to authentic products.
Concretely, CHANEL conducts investigations, raids and legal actions against all players in the counterfeiting chain: these include manufacturers, wholesalers, retailers, resellers, and logistical support for storage and payment.
This fight also takes place online, with actions carried out through sales platforms, direct sales websites and even social media.
For this reason, CHANEL relies on the laws of the countries in which it operates, since in the majority of these countries, it is illegal to manufacture, distribute and sell counterfeit goods, while in others it is also illegal to possess them. CHANEL has therefore instituted numerous legal proceedings against counterfeiters and works in close collaboration with police and customs officials, who are also very involved in this fight.
CHANEL also participates in outreach efforts that aim to raise consumer awareness about the risks related to counterfeiting, notably health infringements, financing of illegal activities (terrorism, organized crime, illicit arms sales and illegal drug sales), and child labor.
For Fragrance & Beauty Products: Please submit your request with this link Chanel E-invoice Request Form– Fill out form
For Fashion, Watch, and Fine Jewelry Products: Please scan the QR code on the invoice.
1. Am I required to provide the details to Chanel (Kuala Lumpur) Sdn. Bhd. for the issuance of E-INVOICE?
Yes, you are required to share the details to Chanel (Kuala Lumpur) Sdn. Bhd. (“Chanel”) for the purpose of issuing E-INVOICE. To comply with the IRBM’s e-Invoice Guideline and requirements, Chanel is required to collect information, which may include personal data, such as name, NRIC/passport number, tax identification number, residential address, contact number, email (“PII”), from you to generate the E-INVOICE. By providing the information and PII requested in the E-INVOICE Request Form, you acknowledge and consent to the collection, use and processing of such information and PII in accordance with the Personal Data Protection Act 2010 (“PDPA”). All of the information and PII submitted to Chanel will be used and processed for and in connection with the Purpose, and in accordance with Chanel’s Privacy Policy (Privacy Policy & Data protection | CHANEL). Chanel reserves the right to change or revise the Privacy Policy therefore you are advised to visit our website from time to time to check if there are any amendments made to this Privacy Policy.
2. How long does it take to process my E-INVOICE request?
For Fragrance & Beauty Products: Upon receiving the validated E-INVOICE from the Inland Revenue Board of Malaysia (IRBM), Chanel will send it to you via email within 10 business days.
For Fashion, Watch, and Fine Jewelry Products: The E-INVOICE will be processed and sent instantly, provided that all required personal information (PII) is correctly filled in on EDICOM Ticketing Portal via the QR code on the invoice.
3. Can I request for E-INVOICE for my purchase made in previous month?
We understand this might be important to you. In line with IRBM regulations, we're only able to process E-INVOICE requests made within the same month as the transaction made. Kindly ensure all requests are submitted by 12:00 a.m. on the last day of the month of purchase. E-INVOICE can only be issued once the submitted personal data is complete and accurate, and in full compliance with IRBM’s validation criteria.
4. Can I request for Physical (Paper) E-INVOICE?
To ensure secure and timely issuance, Chanel will only be sending electronic E-INVOICE. By providing the necessary information and PII in Chanel E-Invoice Request Form, you agree to receive and process E-INVOICE electronically in compliance with the e-invoicing rules and regulations set forth by the Malaysia Government.
5. Can I request return/exchange using E-INVOICE?
This E-INVOICE is not a substitute for the receipts/invoices for your purchases from Chanel and cannot be used for any return and exchange.