FAQ
EYEWEAR
You can contact us online so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.
You can find many types of information about CHANEL products by visiting the Fashion section of our website.
You can contact us online so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalized recommendations about CHANEL products and style.
Every year, the CHANEL studio introduces seven collections of eyewear:
Four collections of eyeglasses and sunglasses are available in our CHANEL Fashion Boutique (sunglasses only) and at authorized CHANEL eyewear retailers (eyeglasses and sunglasses);
Three sunglass collections called Runway (because they go with the Ready-to-Wear Spring-Summer, Fall-Winter and Cruise collections) are only available in our CHANEL Fashion Boutique.
You will find all the eyewear products on our website: eyeglasses and sunglasses in every color. Discover CHANEL eyewear.
We invite you to visit the CHANEL Fashion Boutique of your choice to learn more and get personalized advice.
Every pair of CHANEL glasses is a fragile piece made with special materials. Therefore, you need to care for each type of frame in a particular way. There are general care instructions in a booklet that comes with your glasses.
For special materials like leather and pearls, ask for advice in a CHANEL Boutique,or an authorized CHANEL eyewear retailer.
CHANEL eyewear is made in Italy.
You can contact us online so that we may assist you in your search.
We also invite you to visit the boutique or the authorized CHANEL eyewear retailer of your choice where our advisors are at your disposal for a personalized appointment.
You can follow CHANEL on social media:
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.
To find the CHANEL Fashion Boutique or the authorized CHANEL eyewear retailer nearest you, please refer to our Store Locator section or contact us.
For all purchases greater than MYR 300, you can receive a tax refund if you are a resident outside of Malaysia and are able to present your original passport. You must leave Malaysia before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund form that you must have validated by customs at the airport before checking in your luggage.
The validated tax refund form must be submitted to the partner of our tax refund service provider (GLOBAL BLUE) for an immediate refund in cash of maximum MYR 300 at the airport, or refund to your credit card.
If you experience any problems with your refund, you can visit Global Blue website, making sure to provide the following information: tax refund form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund form you received.
We invite you to bring the product you wish to return or exchange to the CHANEL Boutique of your choice Store Locator in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
You have 14 days from the date of purchase to return it in Malaysia. If you do not return the product within the original country of purchase,contact us for more details on our international return policy.
Please note that you cannot return purchases made in Malaysia if the tax refund export sales form has already been validated by customs.
For eyewear purchased at an authorized CHANEL eyewear retailer, please contact the retailer for their terms and conditions.
We invite you to bring the product and store receipt to the original place of purchase. If you are unable to return the product to the original location, contact the CHANEL Boutique of your choice or an authorized CHANEL eyewear retailer*. You can find a complete list in the Store Locator section.
For more information, you can also contact us online
* For spectacles models, please go to an authorized CHANEL eyewear retailer. For models called "Runway " that go with the Fashion collections, please visit a CHANEL Fashion Boutique.
An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
However, in the event of theft or loss of the product, it is possible to obtain a duplicate by providing supporting documents (copy of complaint form, affidavit, and a copy of your ID card).
For more information, you can contact us online.
Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorized retailer, of which you can find an exhaustive list in our Store Locator section.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can verify if it is CHANEL authorized or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorized CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.