LEGAL STATEMENT

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LEGAL STATEMENT

TERMS & CONDITIONS OF USE / LEGAL STATEMENT

IMPORTANT! Please carefully read the following terms and conditions (“Terms”) governing your use (including access, browsing and/or use of any interactive features) of those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as pages on third party social networking services, directed at consumers in INDIA, including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “languages” and then your country in the appropriate region (collectively the “Sites”).

Please see the separate terms of use applicable to other country-specific or region-specific web pages available on those pages when you access them through www.chanel.com or through other promotional websites.

Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites, and you agree to be bound by such changes.

Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us.

The CHANEL companies worldwide (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).

CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights.

No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.

Use of and browsing in the Sites are at your own risk. Neither CHANEL nor any party representing or otherwise affiliated with CHANEL in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on as “as is” basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantabilty, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Please check your local laws.

Solicited information that you submit to CHANEL by email in order to register or sign up, to submit appropriate questions to the Sites, and/or to purchase products, as applicable, are subject to our Privacy Policy. All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by CHANEL and CHANEL may use such materials in any manner that it deems appropriate. For more information on this topic, please see our Privacy Policy.

Prices displayed on the India Site are shown in Indian currency (₹⟩.

Prices shown are of Maximum Retail Price ("MRP”) (inclusive of all taxes) in Indian currency and are subject to change without notice.

The retail price for CHANEL’s Watch and Fine Jewellery would normally correspond to the MRP (inclusive of all taxes). Any MRP prices given on the India Site for Watches and Fine Jewellery correspond to a size “no. 52” or “Medium” accordingly, smaller, or larger sizes may have a different MRP.

CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.

The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.

Any dispute over the content or use of the India Site shall be governed by the substantive laws of India, and the jurisdiction and venue of any such action shall be vested exclusively in the courts of New Delhi, India.

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and CHANEL with respect to the use of the Sites.

CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.

The Sites are not intended to provide any medical information about the skin or otherwise.

BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
LAST UPDATED: July 2024
© CHANEL, 2024 All Rights Reserved

OFFICE ADDRESS AND CONTACT DETAILS:
CHANEL (India) Private Limited
Unit No. 505-506, 5th Floor, Wordmark 3, Aerocity, Hospitality District, IGIA,
New Delhi – 110037, INDIA
Phone:+91 11 4073 7600
Email: @Clientcare INDIA

COMPANY PROFILE: CHANEL (INDIA)
Name: Chanel (India) Private Limited
Date of Incorporation: 29th June 2004
Address: Unit No. 505 - 506, 5th Floor, Worldmark 3, Aerocity, Hospitality District, IGIA, New Delhi, South West Delhi, Delhi, India, 110037
Holding Company: Chanel Limited, UK
Company Director: Jean-Guillaume TROUVIN, Amit Goyal, and Soniya Khandelwal

LINE OF BUSINESS:
Wholesale and Retail business of Luxury Fashion and Fragrance & Beauty products

REFUND & CANCELLATION POLICY

You can return all or part of your order within 14 days from the date of delivery for fragrance & beauty products and within 30 days from date of delivery for eyewear.

Please contact CHANEL Client Care Department on Monday - Friday, 10 a.m. - 7 p.m. via email at clientcare.india@chanel.com or by calling 0008000504445 to arrange a home collection. Please ensure you provide accurate information about your return reason. Then please pack the unused products with all original packaging before returning to the arranged carrier.

If the above conditions are met, you will receive a refund for the returned products.

CONTACT US

CHANEL (India) Pvt. Ltd.
Unit No. 505-506, 5th Floor, Wordmark 3, Aerocity, Hospitality District, IGIA,
New Delhi – 110037, INDIA
Phone:+91 11 4073 7600
Email: @Clientcare INDIA

Online Boutique Terms and Conditions

PART B : ONLINE BOUTIQUE TERMS AND CONDITIONS

1.1. Welcome to the CHANEL website www.chanel.com/in/ (the "CHANEL Online Boutique" or the "Site"), from which you can purchase CHANEL branded fragrance, beauty, and eyewear products (the "Products"). The Products sold on the CHANEL Online Boutique will be provided to you by Chanel (India) Private Limited ("CHANEL", "We", "Our", "Us"). Chanel (India) Private Limited is a company incorporated in India under CIN U74994DL2004FTC350283. Our registered address is Unit No. 505-506, Worldmark 3, Aerocity Hospitality District, IGIA, New Delhi, India, 110037 and our GSTIN number is 07AACCC4140N2ZN.

1.2. For any questions relating to the use of the Site, an order for Products and/or Services (“Order”) or about CHANEL more generally, please contact Our Client Service team which can be reached from Monday - Friday from 10am – 7pm on the following number 0008000504445. This service can also be accessed by email at the following address: clientcare.india@chanel.com.

The name and details of the grievance officer is as under:
Name: Chandni Jain
E-mail: grievanceofficer.india@chanel.com
Number: 0008000504445

2.1 ACCEPTANCE OF TERMS

These terms and conditions ("Terms") are the terms on which We sell the Products and/or Services to you. Please read these Terms carefully before ordering any Products and/or Services. You should keep a copy of these Terms for future reference. Click here to print or download them.

These Terms may be changed from time to time where it is necessary for us to do so for legal or regulatory reasons. The Terms applicable to any Order from the Site for Products and/or Services are those that you agree to when placing your Order. These can be accessed from the Order confirmation email We will send you once you have placed your Order.

These Terms are only available in the English language.

2.2 THE ORDER PROCESS AND ORDER CONFIRMATIONS

2.2.1 Your Order constitutes an offer to Us to purchase the Product and/or Services. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product and/or Services is formed when We send you an email confirming your Order.

2.2.2 If you do not receive an email acknowledging receipt of your Order or an email confirming your Order please check your junk email or email account settings. If you have still not received any email from Us, please contact Our Client Care Team either by at clientcare.india@chanel.com or by phone at 008000504445..

2.2.3 If a Product you wish to purchase is no longer available, we will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product and shall be refunded the full amount within 14 days. You will be given the option to request that We inform you of the future availability of the Product via email.

3.1 REGISTRATION, PASSWORDS AND SECURITY

When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the My Account section of the Site.

You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify Us immediately by email at clientcare.india@chanel.com, or by phone on 008000504445 if you become aware of or suspect any unauthorized use of your Client Account.


3.2 YOUR PROMISES TO US

You confirm that:

•3.2.1 3.2.1 you are over 18 years of age;

•3.2.2 3.2.2all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can amend your personal details in your Client Account at https://www.chanel.com/in/login/

•3.2.33.2.3 you are the holder of a valid credit or debit card.

You agree that in using the Site you will not:

•3.2.4 use the Site for any unlawful purpose;

•3.2.5 3.2.5 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or

•3.2.6 3.2.6 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We reserve the right to limit the number of items of a single Product you order to four (4) and limit the total number of Products purchased in one Order to fifteen (15) fragrance and beauty Products, or four (4) eyewear Products and that you should not resell any Products.

3.3 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if We have reasonable grounds to believe you have breached any of these restrictions. This shall not limit Our right to take any other action against you that We consider appropriate to defend Our rights or those of any other person.


3.4 INTELLECTUAL PROPERTY

• 3.4.1 CHANEL and its affiliated Chanel companies (collectively The Chanel Companies) own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (“Content”), or have been granted all necessary licences to use the same.

• 3.4.2 Use of the Site and its Contents grants you no rights in relation to the intellectual property in the Site. Subject to paragraph 3.4.3, you may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.

• 3.4.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes, When you use the Share function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.

• 3.4.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of The Chanel Companies or the Products.

• 3.4.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of CHANEL.

• 3.4.6 Use of Our intellectual property other than that permitted under this paragraph 3.4 may infringe The Chanel Companies’ rights in the Site and We reserve on Our own behalf and that of The Chanel Companies’ the right to take any appropriate legal actions to protect such rights.


3.5 LINKS TO AND FROM OTHER WEBSITES

• 3.5.1 You may link to pages on the Site where you wish to reference CHANEL products or content. However, if We request you to remove such links to the Site, you must do so immediately. If you fail to remove the links to the Site as requested by Us, we may block your link.

3.5.2 Other third party websites may provide links to the Site from time to time. You acknowledge that:

• 3.5.2.1 these websites are not under Our control and We therefore cannot exercise any control over the content of such website;

• 3.5.2.2 the inclusion of a link to the Site does not imply any endorsement of the material contained in such websites nor any association with their operators on Our part;

• 3.5.2.3 we will not be party to any transaction or contract with a third party that you may enter into via such sites; and

3.5.2.4 you agree that you will not involve Us in any dispute between you and the third party.


3.6 GIFT MESSAGE – FRAGRANCE AND BEAUTY AND EYEWEAR PRODUCTS

• 3.6.1 We provide a complimentary, gift message facility on all Orders, which is available for your own personal and strictly non-commercial use.

• 3.6.2 You are entirely responsible for the text and other content of your gift message to any third party and We accept no liability for any such content. If you choose to use the facility, you agree that your message will not contain any materials which may be interpreted as abusive, racist, obscene, defamatory, offensive, harassing, threatening, vulgar or which could cause distress or embarrassment to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.

• 3.6.3 Your message cannot exceed 200 characters and must not contain any material in which a third party owns the intellectual property rights (including but not limited to music lyrics in which copyright subsists).

• 3.6.4 Your message cannot be changed once your Order is placed. We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you. The gift message facility is currently only available in the English language.


3.7 OPTICAL FRAMES

For Optical Frames, please be aware that the frames shall be delivered with sample lenses with brand impressions which are not intended to be worn. You shall be responsible for having optical lenses fitted to the optical lenses.

4.1 The price of a Product is the price stated on the Site at the time you place your Order except in the case of obvious error. We try and ensure that all prices on Our Site are accurate, but errors may occur. If We discover an error in the price of a Product you have ordered before formation of a contract between Us in accordance with paragraph 2.2 of these Terms, We will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. In the event that you cancel your order, you shall be refunded the full amount within 14 days.

4.2 Prices shown are of Maximum Retail Price ("MRP”) (inclusive of all taxes) in Indian currency and are subject to change without notice. Delivery charges are not included in the Product price. The total cost of your Order is the price of the Products ordered. We will confirm the total cost of your Order prior to your placing of the Order.

4.3 Please note that Product prices may change over time and the prices payable are those on the Site at the time of Order. If you have opted to create a Client Account, the prices displayed on the Orders page within the “My Account” section of the Site will be the price paid by you at the time of that particular Order being placed. Reordering a Product at a later date may therefore present a different price for the same Product at the checkout and, where the Terms have been changed as described in paragraph 2.1, may be subject to different Terms.

4.4 Full payment is required at the time of placing an Order. We accept payment credit card and debit cards (VISA, MasterCard, American Express), UPI and Net Banking.

4.5 We have set up a secure payment system for all Orders made on the Site. Payments are made on an external platform via the payment provider Adyen and comply with PCI DSS security standards. Contact: complaints-india@adyen.com.

4.6 By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation or re-authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.

4.7 We will send you a copy of your invoice on email and with the package delivery.

4.8 You confirm that the credit/debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Such validation checks may include Us calling you to verify that the credit/debit card belongs to You. If the issuer of your card refuses to authorise payment or we cannot verify your identity within 48 hours of contacting you, We will not accept your Order and We will not be responsible for any delay or non-delivery. We shall inform you of such non-acceptance by email. We are not obliged to inform you of the reason for the refusal.

4.9 We are not responsible for your card issuer or bank charging you as a result of Our processing of your credit/debit card payment in accordance with your Order.

5.1 Each Order for fragrance and beauty Products will be accompanied by samples of Our fragrance and beauty Products so that you can further explore the range of fragrance and beauty Products available on the Site. You will have the opportunity to express a preference as to which samples you wish to receive before placing your Order. Samples are however subject to availability and it may be necessary for Us to substitute your first choice of sample with an alternative which We hope will equally delight you.

5.2 All Orders are presented in signature CHANEL packaging: the origami bag or the signature box. The type of packaging will be allocated automatically depending on the size and quantity of fragrance and beauty Products within each Order. All fragrance and beauty Products in the Order are wrapped together within the same packaging. Individual fragrance and beauty Products cannot be wrapped separately.
During festive periods, CHANEL offers special wrapping. Please note that the visuals on the website are for reference only and only available while stocks last.

FRAGRANCE, BEAUTY AND EYEWEAR ONLY

6.1 We accept Orders for delivery in India only. We are also not able to make deliveries to PO Boxes or to companies offering international forwarding services.

6.2 Products will be dispatched by India based delivery partners.

6.3 Subject to successful verification checks of your credit/debit card and identity in accordance with paragraph 4.8 above, We shall do Our best to dispatch the Product to you as soon as possible after you place your Order. Orders are generally delivered within 2-7 working days depending on the pin code. In any event we shall dispatch your Order no more than three (3) working days beginning on the day We confirm your Order. If We are unable to dispatch the Product within that time, We will email you to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the Order and receive a full refund.

6.4 You shall be informed by email/text when the parcel has been processed for delivery. In the event that you (or a person identified by you to take delivery of the Product on your behalf) are not available at the time of delivery, you will be contacted via SMS or e-mail to schedule a new delivery slot. Wherever possible, a notice will also be left at your address that delivery of your Order has been attempted.

6.5 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.

6.6 We want you to be happy with your purchase from Us. If you are unhappy with the Product or Order delivered in any way, please contact Our Client Service at clientcare.india@chanel.com, or 008000504445 as soon as possible.

6.7 Please note that We are only able to investigate problems relating to your delivery within 48 hours following your delivery. Failure to contact us within this period of time, may result in us being unable to verify your complaint.

7.1 We want you to be happy with your purchase from Us. If you are unhappy with the Product or Order delivered in any way please contact Our Client Service at clientcare.india@chanel.com or 008000504445 as soon as possible for any Fragrance and Beauty or Eyewear orders.

7.2 BEFORE DISPATCH

If you wish to change or cancel your Order prior to the Product(s) having been dispatched you can contact Our Client Care Team with your Order number on 008000504445, Monday - Friday from 10 am – 7pm or on (if the Order is made via the Site) for any Fragrance and Beauty or Eyewear orders. Our teams can then discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once received in accordance with Section 7.3 below.

7.3 AFTER DISPATCH

We hope that you will be delighted with your Order. However, if you wish to return the Product(s), you have the right to return your Fragrance, Beauty within 14 days and/or Eyewear Order within 30 days from the date of delivery without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:

Please note, Chanel online boutique orders cannot be exchanged, but you may, subject to these terms and conditions, return an order to receive a refund.

Fragrance, Beauty, and Eyewear Orders

7.3.1 You must inform Us of your decision to return your order by a clear prior statement. You may inform us by contacting Our Client Care Team at clientcare.india@chanel.com, by phone 0008000504445.

7.3.2 You have taken reasonable care of the Product prior to return. In particular, this means that you should not have used the Product and any tags, labels or protective packaging should not have been removed. The Product must be complete and include all brushes, applicators, pouches or any other components that were originally supplied with the Product.

7.3.3 You must return the Product to Us without undue delay and in any event within 14 days from the date of delivery for fragrance & beauty products and within 30 days from date of delivery for eyewear.

7.3.4 You must return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.

7.3.5 You must return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.

Optical Orders

7.3.6 For optical frames we would not be able to accept returns if the sample lenses have been removed. We would not be able to accept returns once the optical lenses are fitted.

7.4 FAULTY PRODUCTS

Any Product We send to you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your Order, please contact Our Client Service Team within 48 hours of order delivery on clientcare.india@chanel.com, or by calling 0008000504445, Monday - Friday, 10 a.m. – 7 p.m., with your Order number for Fragrance, Beauty or Eyewear Orders.

Faulty Fragrance, Beauty and Eyewear Products should be returned to Us via contacting CHANEL Client Care Department, by email at the following address: clientcare.india@chanel.com, or by calling 0008000504445, Monday - Friday, 10 a.m. – 7 p.m., and we will arrange for our carrier to collect the products from you.

7.5 RETURNING THE PRODUCT(S).

RETURNING THE PRODUCT(S). We recommend that the Products are returned to Us by contacting Our Client Service Team on clientcare.india@chanel.com, or by calling 0008000504445, Monday - Friday, 10 a.m. – 7 p.m., with your Order number for Fragrance, Beauty or Eyewear Orders to arrange a home collection. Please ensure you provide accurate information about your return reason. Then please pack the unused products with all original packaging before returning to the arranged carrier.

7.7 PRODUCTS WHICH MAY NOT BE RETURNED

Unless the fragrance and beauty Products are faulty, you do not have the right to return fragrance and beauty Products which are sealed for health protection or hygiene reasons where their packaging is unsealed or any protective strip has been removed or damaged. This means that it will not be possible for Us to accept the return of any fragrance Product or other fragrance and beauty Product where the cellophane has been unsealed or other protective seal has been removed.

Unless the eyewear Products are faulty, you do not have the right to return altered or adapted eyewear Products, or eyewear Products, which have been customised or personalised to suit you or someone else if you have purchased the eyewear Products as a gift.

7.6 EFFECTS OF CANCELLATION.

If you cancel your Order in accordance with paragraph 7, We will reimburse to you all payments received from you.

We will make the reimbursement without undue delay and not later than:

(a) 14 days after the day We receive back from you any Products supplied, or
(b) (if earlier) 14 days after the day you provide satisfactory evidence that you have returned the Products.

We will make such reimbursement using the same means of payment as you used for the initial transaction.

9.1 If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.

9.2 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

9.3 These Terms are not intended to give rights to anyone except you and Us.

9.4 Complaints and disputes

9.5 We will do Our best to resolve any disputes in relation to these Terms. If you wish to take court proceedings against Us you must do so within the courts of New Delhi, India. These Terms shall be governed by the laws of India.

Please see Our Privacy Policy regarding the treatment of your personal information. In addition to this, please note that in order to fulfil your Order it will be necessary for Us to share your contact details (address, email and phone number) with Our nominated delivery partner If you have any questions or concerns in relation to this please contact Us by sending an email to privacy@chanel.com, calling us at 0008000504445 or writing to Us at Chanel (India) Pvt. Ltd, 505-506, Worldmark 3, Hospitality District, IGIA, New Delhi, India, 110037 , Attn: Consumer Relations.

11.1 The following terms and conditions govern the submission by you of your opinions, suggestions, recommendations and/or reviews (“Product Reviews”) of CHANEL branded fragrance and beauty Products which you have purchased from the Site. These Terms apply to all Product Reviews submitted.

11.2 To be able to leave a Product Review on one of the Products, you must have bought the Product in question from the Site within the last year.

11.3 If you bought the Product using a guest account on the Site, you should create a customer account first in order to be able to leave a Product Review.

11.4 Your Product Review must contain a minimum of 10 characters.

11.5 You agree that the content that you send as part of your Product Review may be used by Chanel for the purpose of analysing the satisfaction of its customers. This may include the CHANEL Client Care team contacting you directly to discuss your experience.

11.6 By submitting a Product Review, you acknowledge and agree that:

11.6.1 you will personally write and submit an independent, honest and unbiased review of the Product;

11.6.2 you will not delegate to anyone else the opportunity to write or submit a Product Review on your behalf.

11.6.3 You are the sole author and/or owner of all the intellectual property rights in the content within your Product Review;

11.6.4 The Product Review does not infringe any third party rights;

13.6.5 all "moral rights" that you may have in such Product Review (including but not limited to the right to be attributed) are voluntarily waived by you.

11.6.6 that all the content you submit in your Product Review is true and accurate;

11.6.7 you are over 18;

11.6.8 that the use by Chanel of your Product Review does not violate these Terms and will not harm any person or entity.

11.7 You acknowledge and agree that all Product Reviews submitted by you are accurate and should not include any content:

11.7.1 Which relates to your service experience with Chanel, including but not limited to product selection, availability, pricing, ordering or delivery;

11.7.2 that infringes any copyright, patent right, trademark, business secret, trade secret and/or any other intellectual property rights, publicity rights of any third party and/or any confidentiality agreements;

11.7.3 that violates any applicable law or regulation (including, but not limited to, those which regulate consumer protection, unfair competition, discrimination or false advertising);

11.7.4 that can reasonably be considered to be defamatory, derogatory, inciting hate, biased, discriminatory, abusive, offensive or insulting, in particular with regards to race, sex, gender or religion, or content that might be considered to be harassment or threats against any individual, person, agreement, partnership or business;

11.7.5 for which you have been paid of have received compensation by a third party not approved by Chanel;

11.7.6 that includes information referencing websites other than the Site (including HTML code, computer script or website URLs);

11.7.7 which is spam or advertising;

11.7.8 which includes third party brand names or trade marks;