FAQ
EYEWEAR
You can contact us either online or by calling the CHANEL Fashion Boutique, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique where a fashion advisor will be available to answer any questions you may have.
You can find many types of information about CHANEL products by visiting the [Fashion](https://www.chanel.com/in/fashion/\" target="blank/) section of our website.
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice, so that we may assist you in your search.
We also invite you to visit the [CHANEL Fashion Boutique](https://www.chanel.com/in/storelocator/?division=EYEWEAR&productline=OPTICAL%28EYE%29&productline=SUNGLASSES_%28EYE%29/) of your choice where a fashion advisor will be able to provide you with personalised recommendations about CHANEL products and style.
Every year, CHANEL studio introduces seven collections of eyewear:
Four collections of optical frames and sunglasses are available in our CHANEL Fashion Boutiques (sunglasses only) and at authorised CHANEL eyewear retailers (optical frames and sunglasses);
Three sunglass collections called Runway (because they go with the Ready-to-Wear Spring-Summer, Fall-Winter and Cruise collections) are only available in our CHANEL Fashion Boutiques.
You will find all the sunglasses and optical frames on our website in every colour. Discover CHANEL eyewear. We also invite you to visit the CHANEL Fashion Boutique of your choice.
Every pair of CHANEL glasses is a fragile piece made with special materials. Therefore, you need to care for each type of frame in a particular way. There are general care instructions in a booklet that comes with your glasses.
For special materials like leather and pearls, ask for advice in a CHANEL Boutique, an authorised[CHANEL eyewear retailer](https://www.chanel.com/in/storelocator/\), online or by calling the CHANEL Fashion Boutique of your choice.
CHANEL eyewear is made in Italy.
CHANEL Sunglasses are not suitable for directly viewing the sun, for viewing solar eclipses, for use as protection against UV rays from artificial light sources such as tanning beds, for use as eye protection against blows or impact, or for driving at night or in poor-visibility conditions.
All CHANEL lenses feature an anti-reflective, scratch-resistant and oil-resistant coating and are offered with solid, gradient, matte or mirrored effects. Specific treatments such as polarized or 18-carat gold might also be present. You can find more details on the product page for each eyewear model.
All CHANEL lenses are 100% protective against UVA and UVB rays, offering UV 400 protection.
Frame dimensions can be found on the product page for each eyewear model. You can also virtually try on a pair by selecting 'Try On' on the product page.
We also invite you to visit the nearest CHANEL Fashion Boutique where a Fashion Advisor will be able to verify measurements and recommend a size for you.
This service is only available at [authorised CHANEL eyewear retailers](https://www.chanel.com/in/storelocator/?division=EYEWEAR&productline=OPTICAL_%28EYE%29&productline=SUNGLASSES_%28EYE%29\" target="_blank/). To find the authorised CHANEL eyewear retailer nearest you, please refer to our Store Locator section.
No, CHANEL.com & CHANEL boutiques only offer eyewear frames. All optical frames will be delivered with sample lenses. We invite you to use our Store Locator to find an authorised optician who can assist you with your prescription lens fitting.
CHANEL optical frames are compatible with all single vision lenses. For progressive lens compatibility, you can refer to the features section of CHANEL optical pages.
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice.
We also invite you to visit the boutique or the authorised CHANEL Fashion Boutique or Chanel Authorized Retailer where our advisors are at your disposal for a personalised appointment.
You can subscribe to our Newsletter and follow CHANEL on social media:
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.
Also check out the latest articles on CHANEL News.
To find the CHANEL Fashion Boutique or the authorised CHANEL eyewear retailer nearest you, please refer to our Store Locator section or contact us.
The following payment methods are accepted: credit or debit card (Visa, MasterCard, American Express, Diners Club, cash (Indian Rupees) bank transfer, UPI and payment link.
Cash payments are also accepted providing certain regulatory requirements are met. Please contact a CHANEL Fashion Boutique for details.
We invite you to visit an advisor at a boutique or contact us online or by calling the CHANEL Fashion Boutique of your choice.
Only Diplomats are eligible to get the GST credit by showing their embassy IDs. For more details, we invite you to visit the CHANEL Fashion boutique where one of our sales associates will assist you or contact us either online or by calling CHANEL Fashion boutique.
We invite you to bring the product you wish to return or exchange in original and unaltered condition, within the time as prescribed in the general terms and condition of sale , to the CHANEL Boutique at which the original purchase was made (Store Locator) in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
Eyewear that has been corrected with prescription lenses is not eligible for return.
Please contact us for more details on our detailed return policy.
We recommend going to the CHANEL Boutique where an advisor will help you with the repair process. Your product will be thoroughly inspected and sent to our atelier for repair/assessment.
For more information, you can contact us either online or by calling the CHANEL Fashion Boutique.
* For optical frames, please go to an authorised CHANEL eyewear retailer. For models called "Runway" that go with the Fashion collections, please visit a CHANEL Fashion Boutique.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can verify if it is CHANEL authorized or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorized CHANEL eyewear retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.
Please contact CHANEL Client Care by email at clientcare.india@chanel.com, or by calling 008000504445, Monday – Friday, 10 a.m. – 7 p.m., so that we can assist you in your search. You can also contact us online.
From the login section, click the “Create an Account” link which directs you to a form. Simply enter the required information into the fields marked with an asterisk and click “Submit.”
By signing in to your account, you can:
-Track your orders
-Change your account information
-Change your password
-Save multiple addresses
-Create and share your wishlist
This subscription also gives you the option to receive news from CHANEL.
To access the My Account section, enter your user name and password into the login window.
All orders placed through the CHANEL Online Boutique can be delivered to locations in India. We are unable to make deliveries to locations outside of India. Billing and shipping addresses must both be India addresses.
After selecting the product you wish to order through the CHANEL Online Boutique, please click “Add to Bag” and indicate your desired quantity.
You can view or edit the contents of your bag at any time by clicking the shopping bag icon in the top right-hand corner of all website pages. By clicking “View Bag”, you will be able to confirm or edit your bag and then proceed to checkout.
Once your payment has been made, a confirmation page will appear with your order number, indicating that your order has been received. A confirmation will also be sent to you by e-mail.
Once your order has been placed you are not able to modify it. However, you may cancel it and place a new order.
Contact CHANEL Client Care for assistance by email at the following address: clientcare.india@chanel.com, or by calling 0008000504445, Monday – Friday, 10 a.m. – 7 p.m.
When viewing your bag, you have the option to add a personalised message for the gift recipient.
Please see our Terms and Conditions for more details.
Every order is prepared with the utmost care and delivered in a CHANEL keepsake gift package.
The following payment methods are accepted:
-Credit/Debit Card (VISA, MasterCard, American Express, Rupay)
-Net Banking
-UPI
We do not accept: Cash, Gift Certificates or Personal Cheques.
Payments are made via the secure server of our partner, Adyen (via BillDesk), a recognised payment operator. None of your banking information is transmitted via the website, so payment by credit card is completely secure.
Your account will be debited when your order is being prepared. You will receive a message from us confirming the shipment of your order.
Your invoice will be attached to the confirmation e-mail that you receive after placing an order through the CHANEL Online Boutique. You will also receive a hard copy of invoice included inside the package at the time of delivery.
All orders placed through the CHANEL Online Boutique are uniquely packaged by CHANEL and can be delivered to locations in India.
CHANEL offers complimentary standard delivery on all orders across India. Please note the current lead time is 2-7 days depending on the postcode.
Every order is prepared with the utmost care and delivered in CHANEL keepsake packaging.
For each order, you will receive either CHANEL Origami packaging or CHANEL Signature packaging. You may choose to include a personalised gift note.
A tracking link is provided in the e-mail you receive from us confirming the shipment of your order. If you have created an account, this link is also available on our website under My Account, then My Orders.
You will also receive a text and/or email from our carrier.
You can return all or part of your order within 30 days from the date of delivery.
Please contact CHANEL Client Care on Monday - Friday, 10 a.m. - 7 p.m. via email or by calling 008000504445 to arrange a home collection. Ensure you provide accurate information about your return reason. Then pack up the unused products with all original packaging.
For hygiene and safety reasons, sealed products that have been opened are not eligible for a refund.
Eyewear that has been corrected with prescription lenses is not eligible for return.
If the above conditions are met, you will receive a refund for the returned products, as well as the delivery costs originally incurred (except in the case of a partial return).
Eyewear products purchased on the Online Boutique cannot be returned in the CHANEL Boutiques or at any other retail outlet that offers CHANEL products. Products can only be returned via home collection by contacting CHANEL Client Care by email at the following address: clientcare.india@chanel.com, or by calling 0008000504445, Monday - Friday, 10 a.m. – 7 p.m.
Please see our Terms and Conditions of Sale. You can find them at the bottom of the website and they must be accepted before an order can be finalised.
Click & Collect is now available for select Watch & Fine Jewellery pieces. Order CHANEL creations online and collect them from the flagship boutique at 173 New Bond Street within 30 days.
An authorised optician with provide the appropriate prescription lens fitting based on each individual need.
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