FAQ
FASHION
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.
You will find many types of information about CHANEL products by visiting the Fashion section of our website.
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalized recommendations about CHANEL products and style.
Every year, the CHANEL studio introduces 6 Ready-to-Wear collections, 2 Capsules collections and 2 Haute Couture collections.
The Ready-to-Wear lines and Capsules collections, which are available in CHANEL Fashion Boutique, follow the fast pace of the latest fashion designs:
• A Spring-Summer preview collection (released in our boutiques in February) and then the Spring-Summer collection that comes out in March;
• A tribute to CHANEL's unique craftsmanship called the Métiers d'Art collection that comes out in June;
• An Autumn-Winter preview collection (released in July) and then the Autumn-Winter collection that comes out in September;
• A Cruise collection that comes out in November.
• A CHANEL Coco Neige capsule collection and a CHANEL Coco Beach capsule collection.
You can see a seasonal collection of CHANEL designs as the collections come out, plus some iconic leather goods. Discover CHANEL [collections](../../fashion/ready-to-wear/l/1x1x9/the-looks/).
We invite you to visit the CHANEL Fashion Boutique of your choice to discover more items and experience the universe unique to each collection.
Below, you will find links to the care instructions for your CHANEL products.
Care instructions for Bags
Care instructions for Small Leather Goods
Care instructions for Footwear
Care instructions for Costume Jewelry
If you are looking for care instructions for Ready-to-Wear or for any other products, please contact your retailer or the CHANEL Boutique of your choice to receive advice in a personalized appointment.
CHANEL chooses to work with the best craftsmen, those who meet its excellence and quality standards, wherever these skilled experts may be located: handbags and shoes are made in France and Italy, which are two countries renowned for their exceptional craftsmanship in luxury leather goods, small leather goods in Italy and Spain, since a traditional knowledge of working leather can be found there, espadrilles in Spain, and knitwear is made in France, Italy and Scotland.
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where our advisors are at your disposal for a personalised appointment.
For all press enquiries please contact: uk.pressoffice@chanel.com
You can subscribe to our Newsletter and follow CHANEL on social media:
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.
To find the CHANEL Fashion Boutique nearest you, please refer to our Store Locator section or contact us.
The following payment methods are accepted: credit or debit card (Visa, MasterCard, American Express, Diners Club, Japan Credit Bureau (JCB), China Union Pay (CUP), Maestro), cash (EUR, USD, JPY, CHF and GBP) or bank transfer.
Cash payments are also accepted providing certain regulatory requirements are met. Please contact a CHANEL Fashion Boutique for details.
We invite you to visit an advisor at a boutique or to contact us either online or by calling the CHANEL Fashion Boutique of your choice.
For all purchases greater than £25, you can receive a tax refund on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) at a rate of 11.7% of the purchase total (incl. tax), or directly to PREMIER TAX FREE by payment card or transfer at a rate of 13% of the purchase total (incl. tax).
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
We invite you to bring the product you wish to return for a credit note or an exchange in original and unaltered condition, within 14 days of purchase, to the CHANEL Boutique of your choice (Store Locator) in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
Please contact usfor more details on our detailed return policy.
When you make a purchase from CHANEL Ready-to-Wear, our master tailors are at your disposal to make alterations by hand so that each item fits your figure perfectly. This final touch they provide ensures the garment is tailored to your body and falls just right in keeping with the original design.
These custom alterations are a pledge to each customer that she will feel confident, elegant and, most importantly, exactly like herself.
The legendary CHANEL jacket is constructed with many specially designed panels that can be disassembled and reassembled for a perfect alteration.
You can also go to the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any question about custom alterations.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorized CHANEL retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.