LIMITED WARRANTY FOR CHANEL WATCHES 

Our CHANEL Watches (the "Product(s)") are manufactured with the greatest care, made with materials of the highest quality, and benefit from expertise gained in our Manufacture in Switzerland since 1987. 

The materials used and manufacturing standards we adhere to give our Products a unique quality that endures over time, provided they are used properly and the care instructions provided for each Product by store associates in CHANEL boutiques, authorised CHANEL retailers and on CHANEL.com are followed. 

This being said, CHANEL undertakes to provide a warranty for each Product, in the event that it is in need of repair or where there is no defect in order, to restore the Product to its original functioning condition. This is subject to the terms and conditions set out below.   

Our more than 35 years' worth of experience in caring for our Products allows us to provide the services detailed below, which are subject to the following terms and conditions:     

I. How Long Coverage Lasts

The warranty is valid for 5 years from the original purchase date, upon presentation of the validly dated proof of purchase, sales invoice or warranty card at a CHANEL boutique or one of our authorised CHANEL retailers. 

Effective Date: This warranty applies to Products sold by CHANEL and its authorised retailers as of October 1st, 2022. 

II. What Is Covered

Subject to the disclaimers set forth below, we will endeavour to ensure the watch continues to function properly and can be used for its main purposes: 

  • • Movement function check   

  • • Movement adjustment, including demagnetisation if necessary 

  • • Water resistance check and gasket replacement if necessary 

  • • Battery check and replacement if necessary     

  • • Check of the condition of the bracelet and clasp 

  • • Clasp repair if necessary to ensure it functions properly 

  • • Bracelet sizing 

  • • Bar or screw replacement if necessary 

  • • Watch cleaning 

  • • Rotating bezel check and repair/replacement if necessary
III. What Is Not Covered

Regarding the use of the Product outside of what is normal and expected, the warranty does not cover damage due to abuse, misuse, falls, impacts or any other use that does not conform to the care instructions provided with each Product by store associates in CHANEL boutiques, authorised CHANEL retailers and on CHANEL.com. 

The warranty does not cover the repair, replacement or restoration of components made necessary by normal wear and tear, wear to leather or wear to any element made from fabric or materials that may be subject to natural alteration due to friction, contact with other materials or exposure to external conditions. 

The warranty does not cover repair or replacement made necessary due to the Product being used in a manner for which it is not specifically intended by CHANEL. 

The warranty does not cover repair or replacement made necessary due to external events, including but not limited to civil unrest, fire or floods. 

The warranty does not apply in the event that repairing or replacing the components described in section II ("What Is Covered") is impossible, under reasonable conditions and in spite of CHANEL's best efforts to do so.   

The warranty does not cover the repair of Product components that have been altered and/or repaired by any third party other than CHANEL and its authorised service providers. 

The warranty does not apply in the event that the performance of the same would result in a breach of any applicable law and/or regulations.   

The warranty does not cover any shipping, transit or return costs, or other expenses incurred by the Client. The Client is responsible for ensuring compliance with the obligations related to the import or export of the Product sent by him/her or, exceptionally, at his/her request, internationally, and in particular for paying the related duties and taxes. The term "Client" refers to any individual who makes personal use of the Product. 

CHANEL reserves the right to reject a claim under this warranty in the event of repeated negligence, Product neglect, or abusive exploitation of this warranty. 

IV. How To Obtain Service

Within the warranty period and provided that all the other conditions in this warranty are complied with, you may present your validly dated proof of purchase, sales invoice or warranty card to a store associate at a CHANEL boutique or authorised CHANEL retailer to request a service covered by the warranty. 

V. How State Law Applies   

This warranty gives you certain legal rights, and you may also have other rights which may vary from state to state. 

In any case, the warranty that applies to your Product is the one specifically stipulated for the country in which your purchase was made and written in the language of that country, in full compliance with that country's consumer law. 

*Suggested retail price. More information