Where to take your watch
You can take your watch to a CHANEL boutique or an authorised CHANEL retailer for any type of servicing.
Any service or repair that has not been carried out by a CHANEL watch workshop or CHANEL authorised watch workshop exposes your watch to the risk of serious damage that is not covered by the International Guarantee. The same applies to replacement parts that do not correspond to the criteria specified by CHANEL.
For all work carried out on your watch while it is under guarantee, you must present your CHANEL guarantee card.
After your watch is taken to a CHANEL boutique, it is then sent a workshop where our expert watchmakers will evaluate your watch and provide an estimate for the required repair. This expertise is transferred to our boutique in the form of an estimate. The repair will begin as soon as you have accepted the estimate.
RETURN OF WATCHES TO BOUTIQUES
Once the repair has been completed, your watch is returned to the same boutique where it was originally dropped off and a CHANEL advisor will contact you.
Our boutique teams remain available to answer any questions you may have during the repair process.