FAQ
FINE JEWELLERY
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit a CHANEL Fine Jewelry Boutique of your choice where a sales associate will be available to answer any questions you may have.
You will find most of the information about CHANEL jewelry by visiting the Fine Jewelry section of our website.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit a CHANEL Fine Jewelry Boutique of your choice where a sales associate will be able to provide you with personalized recommendations about CHANEL products and style.
You will find on our website all of our Fine Jewelry collections. For our exceptional pieces, only one selection is featured.
We invite you to visit the CHANEL Boutiqueof your choice to discover more items and experience the universe unique to each collection.
CHANEL Fine Jewelry pieces are created using exceptional gemstones and precious metals, selected for their aesthetic quality and rarity. To preserve their brilliance, you are advised to give them very special care and handle them delicately.
In our Care & Services section, you will find a few recommendations for use and maintenance that will help you keep your jewelry in perfect condition for a long time.
CHANEL Jewelry watches are precious and fragile. They are water-resistant but are not designed to be completely immersed in water. They are protected from dust, rain, and splashing water. This protection is provided by a series of seals, which we recommend replacing every two years to ensure optimal protection.
The water resistance of your watch will be tested and renewed with each service performed by CHANEL workshops. A watch must never be worn in a sauna, Turkish bath, shower, or bath as hot water may damage its water resistance seals.
CHANEL Fine Jewelry creations are made from the most precious materials and the rarest stones.
18k gold, which is gold of a millesimal fineness of 750, is the purest alloy used in jewelry. All CHANEL Fine Jewelry pieces are in either 18k gold or platinum 950.
In its constant search for perfection, CHANEL Fine Jewelry involves the expertise of a gemologist in the diamond selecting process, who takes the time to examine each gem. This is how CHANEL Fine Jewelry offers exceptional diamonds that are among the finest in the world.
DIAMOND QUALITY CRITERIA (4C)
Diamonds come in a variety of colors, ranging from the so-called "colorless" diamonds whose coloration is classified in accordance with an internationally recognized scale to those rarer cases of diamonds with more or less saturated colors, such as yellow, blue, pink, champagne, black, or green.
A diamond's quality depends on the perfect combination of four criteria, known as "the 4Cs,” which are subject to endless variations that make each stone unique:
Clarity
The clarity of a diamond is determined by the number, size, position, and color of visible inclusions in the stone. Its visibility is measured by using a 10X magnifying glass.
Color
Ideal diamonds are generally distinguished by the absence of color. Thus, the more colorless a diamond, the more rare and precious it is. An international standard attributes the letter "D" to totally colorless diamonds, with the following letters of the alphabet used to measure yellow or brown tints that appear in the stone.
Cut
The cut is the element that enhances a diamond's qualities, thus revealing its most ideal balance of brilliance, fire, and sparkle. This is the only criterion that directly depends on humans, while the other criteria are determined by nature. Excellent proportions combined with perfectly symmetrical facets enable light to be captured, which allows the carefully-selected stone to reveal its true brilliance.
Carat
The word "carat" refers to the seeds of the carob tree, used in antiquity to measure the weight of a diamond, and has been the international standard unit of measurement since 1907. A carat is equivalent to 0.20 grams. The weight of a diamond may be greater than 3.5 carats.
CERTIFICATION
For each round diamond with a weight equivalent to or greater than 0.25 carats, CHANEL Fine Jewelry provides a certificate issued by the GIA (Gemological Institute of America), an internationally renowned laboratory. In exceptional cases, certain certificates are issued by the HRD (Hoge Raad voor Diamant).
This certificate works like an identity card for a stone, indicating its composition in terms of the 4Cs while also providing a body of supplementary information attesting to the exceptional quality of a CHANEL Fine Jewelry diamond.
CHANEL Fine Jewelry encourages respect for strict ethical standards in terms of sourcing. Each diamond sold in a CHANEL Fine Jewelry Boutique comes from legal sources, in full compliance with the Kimberley Process certification scheme, as defined by the United Nations.
Under the guarantee system instituted by this process, each partner undertakes to provide a written declaration mentioned on the invoice attesting that the diamonds are sourced from non-conflict countries. This particular vigilance helps ensure the credibility of the diamond trade, eradicating the circulation of stones from countries in situations of armed conflict.
www.kimberleyprocess.com
COLOR
Ideal diamonds are generally distinguished by the absence of color. Thus, the more colorless a diamond, the more rare and precious it is.
An international standard attributes the letter "D" to totally colorless diamonds, with the following letters of the alphabet used to measure yellow or brown tints that appear in the stone.
Cut
The cut is the element that enhances a diamond's qualities, thus revealing its most ideal balance of brilliance, fire, and sparkle. This is the only criterion that directly depends on humans, while the other criteria are determined by nature.
Excellent proportions combined with perfectly symmetrical facets enable light to be captured, which allows the carefully-selected stone to reveal its true brilliance.
Carat
The word "carat" refers to the seeds of the carob tree, used in antiquity to measure the weight of a diamond, and has been the international standard unit of measurement since 1907. A carat is equivalent to 0.20 grams. The diagram below shows the ratio between the diameter of a round diamond and its carat weight. The weight of a diamond may be greater than 3.5 carats.
CERTIFICATION For each round diamond with a weight equivalent to or greater than 0.25 carats, CHANEL Fine Jewelry provides a certificate issued by the GIA (Gemological Institute of America), an internationally renowned laboratory. (In exceptional cases, certain certificates are issued by the HRD, or “Hoge Raad voor Diamant.”)
This certificate works like an identity card for a stone, indicating its composition in terms of the 4Cs while also providing a body of supplementary information attesting to the exceptional quality of a CHANEL Fine Jewelry diamond.
CHANEL Fine Jewelry encourages respect for strict ethical standards in terms of sourcing. Each diamond sold in a CHANEL Fine Jewelry Boutique comes from legal sources, in full compliance with the Kimberley Process certification scheme, as defined by the United Nations.
Under the guarantee system instituted by this process, each partner undertakes to provide a written declaration mentioned on the invoice attesting that the diamonds are sourced from non-conflict countries. This particular vigilance helps ensure the credibility of the diamond trade, eradicating the circulation of stones from countries in situations of armed conflict.
www.kimberleyprocess.com.
CHANEL encourages respect for strict ethical, social, and environmental principles in terms of sourcing. Each diamond sold in a CHANEL Fine Jewellery boutique comes from legal sources, in full compliance with the certification system of the Kimberley Process, as defined by the United Nations, and the World Diamond Council System of Warranties (SoW), which fight against “conflict diamonds”. Each diamond comes with a certificate of authenticity that attests to this.
www.kimberleyprocess.com
CHANEL Fine Jewellery is a member of the Responsible Jewellery Council (RJC) and has been certified to its Code of Practices standards since 2011. The Responsible Jewellery Council is a non-profit organisation whose objective is to promote responsible ethical, social, and environmental practices that respect human rights, throughout the entire jewellery supply chain. These apply to diamonds, gold, metals from platinum mines, silver, and coloured gemstones.
www.responsiblejewellery.com
The history of CHANEL Fine Jewelry began one evening in 1932. At her private Faubourg Saint-Honoré mansion, Mademoiselle Chanel exhibited her first collection built around the twin themes of the Comet and the Diamond.
When CHANEL revived this activity in 1993, the collection paid homage to its origins in the form of reproductions and reinterpretations of the first pieces from the “Bijoux de Diamants” collection.
In 1997, the acquisition of one of the finest mansions in the Place Vendôme (situated at Number 18 in the famous square) and the creation of the Watches & Fine Jewelry Boutique seemed the natural conclusion to a secret itinerary that led Mademoiselle Chanel from her Faubourg Saint-Honoré mansion to Rue Cambon, and then on to the Ritz.
This move also marked CHANEL's appearance alongside its peers, the greatest names in fine jewelry. CHANEL Fine Jewelry demonstrates its coming of age through its constantly renewed creativity, forged around the fundamental symbols of the universe of Mademoiselle.
In 2007, CHANEL took luxury to a whole new level, always looking ahead to the future in the image of its founder, who used to say: "I want to be associated with what is yet to come.”
Behind the elegant facade designed by Jules Hardouin-Mansart at 18 Place Vendôme, a new boutique now develops the major themes first proposed at that original exhibition held at Mademoiselle Chanel’s mansion.
In 1993, we enlisted the services of an independent designer who was selected for his creativity and expertise that met CHANEL’s stringent demands, and who was continually inspired by the world of Mademoiselle Chanel. In order to better consolidate and increase the growth of this activity, creation began within CHANEL starting in 2009. This decision gave CHANEL Fine Jewelry new momentum and helped definitively establish it among the most illustrious houses of the Place Vendôme.
Twenty-four years after its launch, CHANEL Fine Jewelry is still experiencing increasing success in the fine jewelry sector.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutiqueof your choice where our advisors are at your disposal for a personalized appointment.
You can follow CHANEL on social media:
To receive the catalogue for our collection, we invite you to visit the CHANEL Boutique of your choice.
All CHANEL Fine Jewelry collections are available exclusively in CHANEL Fine Jewelry Boutiques. The ULTRA, COCO CRUSH, and Camellia collections are also available in select CHANEL Fashion Boutiques.
To find the CHANEL Boutique nearest you, please refer to our Store Locator section or Contact us.
The following payment methods are accepted: credit card (Visa, MasterCard, American Express, Diners Club, Japan Credit Bureau (JCB), China Union Pay (CUP)), cash (EUR, USD, JPY, CHF, and GBP) and bank transfer.
If you are paying in cash, there are different regulatory restrictions in Hong Kong and Macau.
We invite you to visit a sales associate at a boutique or contact us online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM.
There is no Goods & Services Tax (GST) when making a purchase in Hong Kong and Macau.
You can contact us either online> or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM for any information regarding tax refunds.
We also invite you to visit the CHANEL Boutique of your choice where a sales associate will be able to answer any questions you may have.
Please note that regulations and procedures on tax refunds vary depending on the country of purchase.
To help you determine a custom size for your fine jewelry piece, our expert advisors are available to assist you in all CHANEL Boutiques.
To find the CHANEL Boutique nearest you, please refer to our Store Locator section or Contact us.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutiqueof your choice where a sales associate will be able to answer any questions you may have.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutiqueof your choice where a sales associate will be able to answer any questions you may have.
Each CHANEL Fine Jewelry piece is subject to the legal warranties currently in force. The following are not covered by these warranties:
Damage resulting from accidents or from the inappropriate or abusive use of a fine jewelry piece;
Damage resulting from repairs or dismantling not undertaken by a CHANEL Fine Jewelry Boutique;
The consequences of normal wear and the aging of a fine jewelry piece.
CHANEL Jewelry watches have successfully passed the most rigorous reliability tests devised by Swiss watchmaking professionals. They are therefore guaranteed against all manufacturing defects for two years from the date of purchase marked on the International Guarantee Certificate. This guarantee is total (parts and labor).
However, these two guarantees exclude the following:
Damage caused by accidents or by misuse of the watch (violent shock, crushing, rough handling of the clasp, etc.);
Damage caused by repairs or dismantling not carried out by a CHANEL watchmaking workshop or an authorized CHANEL watchmaking workshop;
The consequences of normal use and aging of the watch. It also excludes leather straps, given their specific nature.
For more information about the terms and conditions for CHANEL guarantees, please refer to our Care & Services section.
CHANEL Fine Jewelry benefits from an international network of workshops that meet the strictest technical standards while providing impeccable service. For all repairs, we invite you to take your fine jewelry piece to the CHANEL Fine Jewelry Boutique of your choice. Any repair not carried out by a CHANEL Boutique, a CHANEL Fine Jewelry workshop, or an authorized CHANEL retailer exposes your fine jewelry piece to the risk of serious damage.
To find the CHANEL Fine Jewelry Boutique nearest you, please refer to our Store Locator section or contact us online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM.
To have your CHANEL fine jewelry piece sized, please visit the CHANEL Boutique of your choice. To find the CHANEL Fine Jewelry Boutique nearest you, please refer to our Store Locator section or contact us online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM
An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
However, in the event of theft or loss of the product, it may be possible to obtain a duplicate by providing supporting documents (copy of police report and statement, and a copy of your ID card). CHANEL shall have the final decision as to whether or not to issue the duplicate.
For more information, you can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM.
Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorized retailer, of which you can find an exhaustive list in our Store Locator section.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, whether it's a store or a website) so that we can verify if it is CHANEL authorised and consider actions to address potential counterfeiting. You can submit this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we are available to assist the authorities with information regarding the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.
*Suggested retail price. More information