FAQ
FINE JEWELLERY
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit a CHANEL Fine Jewelry Boutique of your choice where a sales associate will be available to answer any questions you may have.
You will find most of the information about CHANEL jewelry by visiting the Fine Jewelry section of our website.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit a CHANEL Fine Jewelry Boutique of your choice where a sales associate will be able to provide you with personalized recommendations about CHANEL products and style.
You will find on our website all of our Fine Jewelry collections. For our exceptional pieces, only one selection is featured.
We invite you to visit the CHANEL Boutiqueof your choice to discover more items and experience the universe unique to each collection.
CHANEL Fine Jewelry pieces are created using exceptional gemstones and precious metals, selected for their aesthetic quality and rarity. To preserve their brilliance, you are advised to give them very special care and handle them delicately.
In our Care & Services section, you will find a few recommendations for use and maintenance that will help you keep your jewelry in perfect condition for a long time.
CHANEL Jewelry watches are precious and fragile. They are water-resistant but are not designed to be completely immersed in water. They are protected from dust, rain, and splashing water. This protection is provided by a series of seals, which we recommend replacing every two years to ensure optimal protection.
The water resistance of your watch will be tested and renewed with each service performed by CHANEL workshops. A watch must never be worn in a sauna, Turkish bath, shower, or bath as hot water may damage its water resistance seals.
CHANEL Fine Jewelry creations are made from the most precious materials and the rarest stones.
18k gold, which is gold of a millesimal fineness of 750, is the purest alloy used in jewelry. All CHANEL Fine Jewelry pieces are in either 18k gold or platinum 950.
With a constant concern for quality, each precious stone is appraised by a gemmologist to ensure that its characteristics meet the technical and aesthetic criteria of the Maison. This is how CHANEL Fine Jewellery offers exceptional stones that are among the most beautiful in the world.
1. Diamond
All diamonds selected by CHANEL Fine Jewellery experts are natural and untreated. CHANEL Fine Jewellery integrates the expertise of a gemmologist into its diamond selection process, who takes care to examine each stone according to the 4C quality criteria:
DIAMOND QUALITY CRITERIA (4C)
The diamond comes in various shades, from the so-called "colourless" diamond, whose colour is assessed according to an internationally recognized scale, to the rare diamond of more or less saturated colour, such as yellow, blue, pink, green...
The quality of a diamond depends on the perfect combination of four criteria, known as the "4Cs", which combine endlessly to make each stone unique:
Clarity:
The clarity of a diamond is determined by the number, size, position, and colour of the inclusions visible in the stone. We judge its visibility with a magnifying glass x10.
Colour:
Generally speaking, the ideal diamond is characterised by the absence of colour. Thus, the more colourless a diamond is, the more valuable and rarer it is.
An international standard assigns the letter D to the completely colourless diamond and declines the rest of the alphabet as a yellow or brown hue appears in the stone.
Cut:
The cut is the element that highlights all the qualities of the diamond and thus reveals the most beautiful balance between brilliance, fire and sparkle. This is the only criterion that depends directly on man since the others are dictated by nature. Excellent proportions combined with perfect symmetry of the facets make it possible to capture the light and express all the brilliance of a carefully selected stone.
Carat:
In reference to the carob seed used in antiquity to measure the weight of diamonds, it is expressed in carats according to an international standard dating from 1907. One carat corresponds to 0.20 grams. The weight of the diamonds can be more than 3.50ct.
(Diagram)
CERTIFICATION
CHANEL Fine Jewellery accompanies any round diamond weighing 0.25ct or greater, with a fancy cut greater than or equal to 0.50ct as a center stone, and any coloured diamond as a center stone, with a certificate from the internationally renowned GIA ("Gemological Institute of America") reference laboratory.
This certificate is a real identity card for the stone, including the mix of the 4Cs, but also a set of additional information.
2. Coloured gemstones
In a permanent quest for excellence, CHANEL Fine Jewellery selects only natural precious stones for its creations. Synthetic or imitation materials are not accepted in the House's collections. Certain treatments, recognized as traditional lapidary practices used historically in the stone market, can be accepted – such as the impregnation of emeralds by oiling or the heating of corundum (sapphires, rubies).
In order to guarantee the exceptional quality of the gems set in its creations, CHANEL Fine Jewellery can call on reference laboratories to analyse its creations. Their opinions contained in the gemmological reports are given in the current state of scientific knowledge.
CHANEL encourages respect for strict ethical, social, and environmental principles in terms of sourcing. Each diamond sold in a CHANEL Fine Jewellery boutique comes from legal sources, in full compliance with the certification system of the Kimberley Process, as defined by the United Nations, and the World Diamond Council System of Warranties (SoW), which fight against “conflict diamonds”. Each diamond comes with a certificate of authenticity that attests to this.
www.kimberleyprocess.com
CHANEL Fine Jewellery is a member of the Responsible Jewellery Council (RJC) and has been certified to its Code of Practices standards since 2011. The Responsible Jewellery Council is a non-profit organisation whose objective is to promote responsible ethical, social, and environmental practices that respect human rights, throughout the entire jewellery supply chain. These apply to diamonds, gold, metals from platinum mines, silver, and coloured gemstones.
www.responsiblejewellery.com
The history of CHANEL Fine Jewelry began one evening in 1932. At her private Faubourg Saint-Honoré mansion, Mademoiselle Chanel exhibited her first collection built around the twin themes of the Comet and the Diamond.
When CHANEL revived this activity in 1993, the collection paid homage to its origins in the form of reproductions and reinterpretations of the first pieces from the “Bijoux de Diamants” collection.
In 1997, the acquisition of one of the finest mansions in the Place Vendôme (situated at Number 18 in the famous square) and the creation of the Watches & Fine Jewelry Boutique seemed the natural conclusion to a secret itinerary that led Mademoiselle Chanel from her Faubourg Saint-Honoré mansion to Rue Cambon, and then on to the Ritz.
This move also marked CHANEL's appearance alongside its peers, the greatest names in fine jewelry. CHANEL Fine Jewelry demonstrates its coming of age through its constantly renewed creativity, forged around the fundamental symbols of the universe of Mademoiselle.
In 2007, CHANEL took luxury to a whole new level, always looking ahead to the future in the image of its founder, who used to say: "I want to be associated with what is yet to come.”
Behind the elegant facade designed by Jules Hardouin-Mansart at 18 Place Vendôme, a new boutique now develops the major themes first proposed at that original exhibition held at Mademoiselle Chanel’s mansion.
In 1993, we enlisted the services of an independent designer who was selected for his creativity and expertise that met CHANEL’s stringent demands, and who was continually inspired by the world of Mademoiselle Chanel. In order to better consolidate and increase the growth of this activity, creation began within CHANEL starting in 2009. This decision gave CHANEL Fine Jewelry new momentum and helped definitively establish it among the most illustrious houses of the Place Vendôme.
Twenty-four years after its launch, CHANEL Fine Jewelry is still experiencing increasing success in the fine jewelry sector.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutiqueof your choice where our advisors are at your disposal for a personalized appointment.
You can follow CHANEL on social media:
To receive the catalogue for our collection, we invite you to visit the CHANEL Boutique of your choice.
All CHANEL Fine Jewelry collections are available exclusively in CHANEL Fine Jewelry Boutiques. The ULTRA, COCO CRUSH, and Camellia collections are also available in select CHANEL Fashion Boutiques.
To find the CHANEL Boutique nearest you, please refer to our Store Locator section or Contact us.
The following payment methods are accepted: credit card (Visa, MasterCard, American Express, Diners Club, Japan Credit Bureau (JCB), China Union Pay (CUP)), cash (EUR, USD, JPY, CHF, and GBP) and bank transfer.
If you are paying in cash, there are different regulatory restrictions in Hong Kong and Macau.
We invite you to visit a sales associate at a boutique or contact us online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM.
There is no Goods & Services Tax (GST) when making a purchase in Hong Kong and Macau.
You can contact us either online> or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM for any information regarding tax refunds.
We also invite you to visit the CHANEL Boutique of your choice where a sales associate will be able to answer any questions you may have.
Please note that regulations and procedures on tax refunds vary depending on the country of purchase.
To help you determine a custom size for your fine jewelry piece, our expert advisors are available to assist you in all CHANEL Boutiques.
To find the CHANEL Boutique nearest you, please refer to our Store Locator section or Contact us.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutiqueof your choice where a sales associate will be able to answer any questions you may have.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutiqueof your choice where a sales associate will be able to answer any questions you may have.
Each CHANEL Fine Jewelry piece is subject to the legal warranties currently in force. The following are not covered by these warranties:
Damage resulting from accidents or from the inappropriate or abusive use of a fine jewelry piece;
Damage resulting from repairs or dismantling not undertaken by a CHANEL Fine Jewelry Boutique;
The consequences of normal wear and the aging of a fine jewelry piece.
CHANEL Jewelry watches have successfully passed the most rigorous reliability tests devised by Swiss watchmaking professionals. They are therefore guaranteed against all manufacturing defects for two years from the date of purchase marked on the International Guarantee Certificate. This guarantee is total (parts and labor).
However, these two guarantees exclude the following:
Damage caused by accidents or by misuse of the watch (violent shock, crushing, rough handling of the clasp, etc.);
Damage caused by repairs or dismantling not carried out by a CHANEL watchmaking workshop or an authorized CHANEL watchmaking workshop;
The consequences of normal use and aging of the watch. It also excludes leather straps, given their specific nature.
For more information about the terms and conditions for CHANEL guarantees, please refer to our Care & Services section.
CHANEL Fine Jewelry benefits from an international network of workshops that meet the strictest technical standards while providing impeccable service. For all repairs, we invite you to take your fine jewelry piece to the CHANEL Fine Jewelry Boutique of your choice. Any repair not carried out by a CHANEL Boutique, a CHANEL Fine Jewelry workshop, or an authorized CHANEL retailer exposes your fine jewelry piece to the risk of serious damage.
To find the CHANEL Fine Jewelry Boutique nearest you, please refer to our Store Locator section or contact us online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM.
To have your CHANEL fine jewelry piece sized, please visit the CHANEL Boutique of your choice. To find the CHANEL Fine Jewelry Boutique nearest you, please refer to our Store Locator section or contact us online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM
An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
However, in the event of theft or loss of the product, it may be possible to obtain a duplicate by providing supporting documents (copy of police report and statement, and a copy of your ID card). CHANEL shall have the final decision as to whether or not to issue the duplicate.
For more information, you can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM.
Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorized retailer, of which you can find an exhaustive list in our Store Locator section.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, whether it's a store or a website) so that we can verify if it is CHANEL authorised and consider actions to address potential counterfeiting. You can submit this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we are available to assist the authorities with information regarding the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.