FAQ
FASHION
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday: 9:00am - 8:00pm, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.
You will find many types of information about CHANEL products by visiting the Fashion section of our website.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday: 9:00am - 8:00pm, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalized recommendations about CHANEL products and style.
Every year, the CHANEL studio introduces ten collections.
The Ready-to-Wear collections, which are available in CHANEL Fashion Boutiques, follow the fast pace of the latest fashion designs:
A Spring-Summer preview collection (released in our boutiques in February) and then the Spring-Summer collection that comes out in March;
A tribute to CHANEL's unique craftsmanship called the Métiers d'Art collection that comes out in June;
A Fall-Winter preview collection (released in July) and then the Fall-Winter collection that comes out in September;
A Cruise collection that comes out in November.
You can watch videos of the latest runway shows and see the styles from all collections on our website in the Ready-to-Wear section.
You can see a seasonal collection of CHANEL designs as the collections come out, plus some iconic leather goods. Discover CHANEL collections.
We invite you to visit the CHANEL Fashion Boutique of your choice to discover more items and experience the universe unique to each collection.
Below, you will find links to the care instructions for your CHANEL products.
Care instructions for Bags
Care instructions for Small Leather Goods
Care instructions for Footwear
Care instructions for Costume Jewelry
If you are looking for care instructions for Ready-to-Wear products or any other product, please contact your retailer or the CHANEL Boutique of your choice to receive advice in a personalized appointment.
CHANEL chooses to work with the best craftsmen, those who meet its excellence and quality standards, wherever these skilled experts may be located: handbags and shoes are made in France and Italy, which are two countries renowned for their exceptional craftsmanship in luxury leather goods, small leather goods in Italy and Spain, since traditional knowledge of working leather can be found there, espadrilles in Spain, and knitwear is made in France, Italy, and Scotland.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutiqueof your choice where our advisors are at your disposal for a personalized appointment.
You can follow CHANEL on social media:
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.
Also, check out the latest articles on CHANEL News.
The following payment methods are accepted: credit card (Visa, MasterCard, American Express, Japan Credit Bureau (JCB), China Union Pay (CUP)), cash (HKD, RMB, USD, JPY; Euro & New Taiwan Dollar for Hong Kong International Airport boutique only), EPS in HKD.
We also invite you to visit an advisor at a boutique or contact us online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM.
There is no Goods & Services Tax (GST) when making a purchase in Hong Kong and Macau.
You can contact us either online or by telephone at (852) 3622 5288, Monday to Sunday: 9:00 AM to 8:00 PM for any information regarding tax refunds.
We also invite you to visit the CHANEL Boutique of your choice where an advisor will be able to answer any questions you may have.
Please note that regulations and procedures on tax refunds vary depending on the country of purchase.
We invite you to bring the product you wish to exchange to the CHANEL Boutique of your choice (Store Locator) in the country of purchase, in its original packaging and accompanied by the original receipt and authenticity card (for leather goods).
You have 14 days from the date of purchase to exchange it in Hong Kong Macau. If you do not exchange the product within the original country of purchase, Contact us for more details on our international exchange policy.
Please note that earrings, swimwear, altered Ready-to-Wear, crocodile and alligator items, and other personal items are non-exchangeable.
We recommend going to the CHANEL Boutique of your choice where an advisor will help you with the repair process. Your product will be thoroughly inspected and sent to our studios if necessary.
For more information, you can also contact us online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM.
When you make a purchase from CHANEL Ready-to-Wear, our master tailors are at your disposal to make alterations by hand so that each item fits your figure perfectly. This final touch they provide ensures the garment is tailored to your body and falls just right in keeping with the original design.
These custom alterations are a pledge to each customer that she will feel confident, elegant, and, most importantly, exactly like herself.
The legendary CHANEL jacket is constructed with many specially designed panels that can be disassembled and reassembled for a perfect alteration.
You can also go to the CHANEL Fashion Boutique of your choice and one of our advisors can answer all your questions about custom alterations.
An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
However, in the event of theft or loss of the product, it may be possible to obtain a duplicate by providing supporting documents (copy of police report and statement).
For more information, you can contact us online or by telephone at (852) 3622 5288, Monday to Sunday：9:00 AM to 8:00 PM.
Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorized retailer, of which you can find an exhaustive list in our Store Locator section.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, whether it is a store or a website) so that we can consider which actions should be taken to address activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact Us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites selling products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. Therefore, we recommend purchasing CHANEL goods only from CHANEL Boutiques and authorized CHANEL websites and retailers. This way, you minimize the risk of encountering counterfeit goods. You can find a list of these retailers in the Store Locator section of our website.