TIME PASSES AND YOUR TREASURED RELATIONSHIP WITH CHANEL DEEPENS.
THE CHANEL & moi PROGRAMME STRENGTHENS THE LINKS
ALLOWING EACH CREATION, ENRICHED WITH MEMORIES, TO LAST.
A programme of services for chanel handbags
A unique savoir-faire
Film directed by Sofia Coppola
CHANEL Warranty
A five-year warranty is offered from the date of purchase for every handbag or wallet on chain acquired from April 2021 onwards.
This warranty applies to the replacement of any parts or any necessary repairs on CHANEL handbags and wallets on chain, subject to proper use. This can only be carried out with the proof of purchase from one of our boutiques.
Your boutique remains at your disposal for any questions related to this warranty.
CHANEL Restoring care
Only the House of CHANEL is able to restore its creations while guaranteeing their integrity.
This service first applies to CHANEL’s black iconic leather bags. Depending on its current condition and after thorough examination, your bag is taken care of by specialised artisans in our ateliers, with the same attention that went into its creation.
Your boutique remains at your disposal for any questions related to this service.
5 care tips
Five was Gabrielle Chanel’s favourite number and has a special significance at CHANEL. Here are our five recommendations to keep your CHANEL leather goods in best condition.
Wear
Preserve the elegant lines by not overfilling your leather bag. Avoid prolonged contact between light and dark colours to minimise the risk of any colour bleeding onto the leather or clothing. More advice in boutique.
Protect
Avoid prolonged exposure to sunlight, artificial light, and moisture. Should your bag come into contact with water, we recommend drying it carefully with an absorbent non-pilling cloth. More advice in boutique.
Care
Use a soft cloth and take care to avoid any care products that may degrade the finish of your leather item. To help reduce the appearance of marks on the surface of lambskin leather, try rubbing in a circular motion. More advice in boutique.
Storage
Take care to store your bag upright in its pouch, ideally wrapped in tissue paper that covers any straps or chains. More advice in boutique.
Appreciate
Appreciate the natural patina inherent to the life of your bag. Day after day it will reveal a new aspect of its beauty, and of its history... and yours. More advice in boutique.