We hope that you will be delighted with your order. However, if you wish to return the Product(s), you can return all or part of your order within 30 calendar days from the date of receipt. ​
Please firstly complete the online returns form here and pack your item(s) carefully in original or appropriate alternative packaging. If you wish to cancel your return, please contact CHANEL Client Care team at +44 (0) 203 943 5555.

DPD drop-off - see your nearest DPD drop-off location. ​
• If you select the printed label method, please print and attach the return label to the outside of your parcel. ​
• If you opt for the QR code method, simply show your QR code email to the DPD store assistant who will print your postage label.

Return in a CHANEL London boutique​
• Please bring your package and the digital return slip to one of our CHANEL London boutique. For opening hours, please click here.

Fragrance and Beauty products purchased on the Online Boutique can be returned in the following CHANEL Boutiques only. Eyewear products can also be accepted at these locations if they were included as part of a mixed order (an eyewear order that also contains Fragrance or Beauty products).​

CHANEL Fragrance & Beauty Boutique, Covent Garden​
CHANEL Fragrance & Beauty Boutique, St Pancras​

The Fashion Boutiques listed below can only accept Fragrance and Beauty returns if they were part of a mixed order that included eyewear products:​

CHANEL Fashion Boutique, New Bond Street​
CHANEL Fashion Boutique, Sloane Street​
CHANEL Fashion Boutique, Walton Street​

For hygiene and safety reasons, sealed products that have been opened are not eligible for refund, even if unused. Please include all complimentary samples and gifts, including charms, when returning your order. Complimentary samples that are part of the Try Before You Commit offer can be excluded. ​

If the above conditions are met, you will receive a refund for the returned products. Delivery charges are non-refundable, except in the event that your order was delayed, lost or damaged in transit. ​

We regret that due to DPD restrictions, we are unable to offer this Online Return Service to all locations. For clients living in Northern Ireland, Northen Highlands, Isle of Man, Arran, Orkney, Argyll, Shetland and Isle of Scilly, or if you have difficulty finding a DPD drop-off location near you, please contact the CHANEL Client Care team for assistance​ here.