LEGAL STATEMENT

TERMS & CONDITIONS OF USE / LEGAL STATEMENT

IMPORTANT! Please carefully read the following terms and conditions (“Terms”) governing your use (including access, browsing and/or use of any interactive features) of those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as pages on third party social networking services, directed at consumers in the United Kingdom, including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “languages” and then your country in the appropriate region (collectively the “Sites”).

Please see the separate terms of use applicable to other country-specific or region-specific web pages available on those pages when you access them through www.chanel.com or through other promotional websites.

Please see the separate terms of use applicable to other country-specific or region-specific web pages available on those pages when you access them through www.chanel.com or through other promotional websites.

Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us.

The CHANEL companies worldwide (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites). CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights. No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.

Use of and browsing in the Sites are at your own risk. Neither CHANEL nor any party representing or otherwise affiliated with CHANEL in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on as “as is” basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantabilty, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Please check your local laws.

Solicited information that you submit to CHANEL by email in order to register or sign up, to submit appropriate questions to the Sites, and/or to purchase products, as applicable, are subject to our Privacy Policy All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by CHANEL and CHANEL may use such materials in any manner that it deems appropriate. For more information on this topic, please see our Privacy Policy.

Prices displayed on the Irish Site are shown in in Euros (€) and unless otherwise indicated, include appropriate Value Added Tax (VAT) at the rate prevailing when the Irish Site was last up-dated.

Prices shown are Recommended Retail Price (RRP), inclusive of VAT. As such, they are provided for indicative purposes only, have no contractual value, and are subject to change without notice.

The retail prices at Chanel’s Watch and Fine Jewellery Boutiques would normally correspond to the RRP (inclusive of VAT). Any RRP prices given on the Irish Site for Watches and Fine Jewellery correspond to a size “no. 52” or “Medium” accordingly, smaller or larger sizes may have a different RRP.

CHANEL is not responsible for third party websites that link to or from the Sites. CHANEL does not endorse any such sites or the goods or services offered on such sites. CHANEL disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. CHANEL shall not be held liable or responsible for the content of any sites that link to or from the Sites.

CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.

The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.

Any dispute over the content or use of the UK Site shall be governed by the substantive laws of England and Wales, and the jurisdiction and venue of any such action shall be vested exclusively in the courts of England and Wales.

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and CHANEL with respect to the use of the Sites.

CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.

The Sites are not intended to provide any medical information about the skin or otherwise.

BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
LAST UPDATED: February 2021
© CHANEL, 2021 All Rights Reserved

Corporate governance report

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Online Boutique Terms and Conditions

IMPORTANT! Please carefully read the following terms and conditions (“Terms”) governing your use (including access, browsing, and/or use of any interactive features) of those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as pages on third party social networking services, directed at consumers in the United Kingdom, including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “languages” and then your country in the appropriate region (collectively the “Sites”).

Please see the separate terms of use applicable to other country-specific or region-specific web pages available on those pages when you access them through www.chanel.com or through other promotional websites.

Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes.

1. Privacy

Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us.

2. Ownership Rights / Use of Sites Materials

The CHANEL companies worldwide (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).

CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights.

No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.

3. Disclaimer / Limitation on Liability

Use of and browsing in the Sites are at your own risk. Neither CHANEL nor any party representing or otherwise affiliated with CHANEL in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on as “as is” basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantabilty, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Please check your local laws.

Solicited information that you submit to CHANEL by email in order to register or sign up, to submit appropriate questions to the Sites, and/or to purchase products, as applicable, are subject to our Privacy Policy. All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by CHANEL and CHANEL may use such materials in any manner that it deems appropriate. For more information on this topic, please see our Privacy Policy.

4. Price Information

Prices displayed on the UK Site are shown in pounds sterling (£) and unless otherwise indicated, include appropriate Value Added Tax (VAT) at the rate prevailing when the UK Site was last up-dated.

Prices shown are Recommended Retail Price (RRP), inclusive of VAT. As such, they are provided for indicative purposes only, have no contractual value, and are subject to change without notice.

The retail prices at Chanel’s Watch and Fine Jewellery Boutiques would normally correspond to the RRP (inclusive of VAT). Any RRP prices given on the UK Site for Watches and Fine Jewellery correspond to a size “no. 52” or “Medium” accordingly, smaller or larger sizes may have a different RRP.

5. Links

CHANEL is not responsible for third party websites that link to or from the Sites. CHANEL does not endorse any such sites or the goods or services offered on such sites. CHANEL disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. CHANEL shall not be held liable or responsible for the content of any sites that link to or from the Sites.

6. Accuracy of Information

CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.

7. No Waiver

The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.

8. Jurisdiction

Any dispute over the content or use of the UK Site shall be governed by the substantive laws of England and Wales, and the jurisdiction and venue of any such action shall be vested exclusively in the courts of England and Wales.

9. Miscellaneous

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and CHANEL with respect to the use of the Sites.

CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.

The Sites are not intended to provide any medical information about the skin or otherwise.

BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
LAST UPDATED: February 2021
© CHANEL, 2021 All Rights Reserved

PART B : ONLINE BOUTIQUE TERMS AND CONDITIONS

1.1 Welcome to the CHANEL website www.chanel.com/gb/ (the "CHANEL Online Boutique" or the "Site"), from which you can purchase CHANEL branded fragrance, beauty and eyewear products and CHANEL watches and fine jewellery pieces (the "Products") and/or can book “Experience CHANEL” events, classes and services (“Services”). The Products and Services sold on the CHANEL Online Boutique will be provided to you by Chanel Limited ("CHANEL", "We", "Our", "Us"). Chanel Limited is a company registered in England and Wales under registration number 00203669. Our registered address is 5 Barlow Place, London, W1J 6DG and Our VAT number is GB217856541.

1.2 For any questions relating to the use of the Site, an order for Products and/or Services (“Order”) or about CHANEL more generally, please contact Our Client Service team which can be reached from Monday - Friday from 9am – 6pm on the following number 0800 028 5005 free of charge. This service can also be accessed from the Site or by email at the following address: Online.boutique@chanel.co.uk. For queries relating to Watches and Fine Jewellery orders, please contact Our Watches & Fine Jewellery Client Care Team either by email at watchesandfinejewellery@chanel.com or by phone at 020 7499 0005.

2.1 ACCEPTANCE OF TERMS

These terms and conditions ("Terms") are the terms on which We sell the Products and/or Services to you. Please read these Terms carefully before ordering any Products and/or Services. You should keep a copy of these Terms for future reference. Click here to print or download them.

These Terms may be changed from time to time where it is necessary for us to do so for legal or regulatory reasons. The Terms applicable to any Order from the Site for Products and/or Services are those that you agree to when placing your Order. These can be accessed from the Order confirmation email We will send you once you have placed your Order.

These Terms are only available in the English language.

2.2 THE ORDER PROCESS AND ORDER CONFIRMATIONS

2.2.1 Your Order constitutes an offer to Us to purchase the Product and/or Services. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product and/or Services is formed when We send you an email confirming your Order.

2.2.2 If you do not receive an email acknowledging receipt of your Order or an email confirming your Order please check your junk email or email account settings. If you have still not received any email from Us, please contact Our Client Care Team either by Email at Online.boutique@chanel.co.uk or by phone at 0800 028 5005. For queries relating to Watches and Fine Jewellery orders, please contact Our Watches & Fine Jewellery Client Care Team either by email at watchesandfinejewellery@chanel.com or by phone at 020 7499 0005.

2.2.3 If a Product and/or Service you wish to purchase is no longer available We will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product and/or Service (unless you have paid via Paypal subject to paragraph 4.4, in which case you shall be refunded the full amount) and you will be given the option to request that We inform you of the future availability of the Product or Service via email.

3.1 REGISTRATION, PASSWORDS AND SECURITY

When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the My Account section of the Site.

You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify Us immediately by email to Online.boutique@chanel.co.uk, or by phone on 0800 028 5005 if you become aware of or suspect any unauthorised use of your Client Account.

3.2 YOUR PROMISES TO US

You confirm that:

• 3.2.1 you are over 18;

• 3.2.2 all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can amend your personal details in your Client Account at https://www.chanel.com/gb/login/

• 3.2.3 you are the holder of a valid credit or debit card.

You agree that in using the Site you will not:

• 3.2.4 use the Site for any unlawful purpose;

• 3.2.5 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or

• 3.2.6 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We reserve the right to limit the number of items of a single Product you order and limit the total number of Products purchased in one Order to twelve (12) fragrance and beauty Products, or four (4) eyewear Products, or three (3) fine jewellery Products, or two (2) watch Products and that you should not resell any Products.

3.3 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if We have reasonable grounds to believe you have breached any of these restrictions. This shall not limit Our right to take any other action against you that We consider appropriate to defend Our rights or those of any other person.

3.4 INTELLECTUAL PROPERTY

• 3.4.1 CHANEL and its affiliated Chanel companies (collectively The Chanel Companies) own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (“Content”), or have been granted all necessary licences to use the same.

• 3.4.2 Use of the Site and its Contents grants you no rights in relation to the intellectual property in the Site. Subject to paragraph 3.4.3, you may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.

• 3.4.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes, When you use the Share function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.

• 3.4.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of The Chanel Companies or the Products.

• 3.4.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of CHANEL.

• 3.4.6 Use of Our intellectual property other than that permitted under this paragraph 3.4 may infringe The Chanel Companies’ rights in the Site and We reserve on Our own behalf and that of The Chanel Companies’ the right to take any appropriate legal actions to protect such rights.

3.5 LINKS TO AND FROM OTHER WEBSITES

• 3.5.1 You may link to pages on the Site where you wish to reference CHANEL products or content. However, if We request you to remove such links to the Site, you must do so immediately. If you fail to remove the links to the Site as requested by Us, we may block your link.

3.5.2 Other third party websites may provide links to the Site from time to time. You acknowledge that:

• 3.5.2.1 these websites are not under Our control and We therefore cannot exercise any control over the content of such website;

• 3.5.2.2 the inclusion of a link to the Site does not imply any endorsement of the material contained in such websites nor any association with their operators on Our part;

• 3.5.2.3 we will not be party to any transaction or contract with a third party that you may enter into via such sites; and

3.5.2.4 you agree that you will not involve Us in any dispute between you and the third party.

3.6 GIFT MESSAGE – FRAGRANCE AND BEAUTY AND EYEWEAR PRODUCTS

• 3.6.1 We provide a complimentary, gift message facility on all Orders, which is available for your own personal and strictly non-commercial use.

• 3.6.2 You are entirely responsible for the text and other content of your gift message to any third party and We accept no liability for any such content. If you choose to use the facility, you agree that your message will not contain any materials which may be interpreted as abusive, racist, obscene, defamatory, offensive, harassing, threatening, vulgar or which could cause distress or embarrassment to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.

• 3.6.3 Your message cannot exceed 200 characters and must not contain any material in which a third party owns the intellectual property rights (including but not limited to music lyrics in which copyright subsists).

• 3.6.4 Your message cannot be changed once your Order is placed. We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you. The gift message facility is currently only available in the English language.

3.7 OPTICAL FRAMES

For Optical Frames, please be aware that the frames shall be delivered with sample lenses with brand impressions which are not intended to be worn. You shall be responsible for having optical lenses fitted to the optical lenses.

3.8 E-GIFT CARD TERMS

• This e-Gift card is valid in United Kingdom on the Chanel.com Online Boutique for Fragrance, Beauty, Eyewear, Watches and Fine Jewellery products only.

The e-Gift card can be used for one or more purchases. It may be supplemented by another e-Gift card ordebit/credit card.

• It is valid for two years from the date of purchase. After this period, it can no longer be used.

• The e-Gift card may not be used for the purchase of another e-gift card or used to pay for CHANEL experiences or services.

• In the event of a refund of a product purchased entirely or partially with the e-Gift card, the e-Gift card will be refunded with the amount that was used from the e-Gift card to make the purchase.

• CHANEL reserves the right to cancel an e-Gift card order, or any order for CHANEL products using an e-Gift card, if we deem the e-Gift card order to be suspicious or fraudulent.

• E-Gift Card orders placed after 5pm may be processed and delivered to recipients on the next working day (weekends and bank holidays excluded).

4.1 The price of a Product and/or Service is the price stated on the Site at the time you place your Order except in the case of obvious error. We try and ensure that all prices on Our Site are accurate but errors may occur. If We discover an error in the price of a Product and/or Service you have ordered before formation of a contract between Us in accordance with paragraph 2.2 of these Terms We will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. In the event that you cancel your order no payment will be taken from your card unless you have paid via Paypal, subject to paragraph 4.4, in which case you shall be refunded the full amount.

4.2 Prices on the Site are displayed in GBP (£) and are inclusive of UK Value Added Tax. Delivery charges are not included in the Product price. The total cost of your Order is the price of the Products ordered plus the applicable delivery charges depending on the delivery option you select (the charges are as set out in the Delivery Costs section of the Site). We will confirm the total cost of your Order (including delivery charges based on the delivery option you have selected) prior to your placing of the Order.

4.3 Please note that Product prices may change over time and the prices payable are those on the Site at the time of Order. If you have opted to create a Client Account, the prices displayed on the Orders page within the “My Account” section of the Site will be the price paid by you at the time of that particular Order being placed. Reordering a Product at a later date may therefore present a different price for the same Product at the checkout and, where the Terms have been changed as described in paragraph 2.1, may be subject to different Terms.

4.4 Full payment is required at the time of placing an Order. We accept payment credit card and debit cards (VISA, MasterCard, Maestro, American Express, Union Pay, JCB and Diners Club). We also accept payment via Apple Pay and PayPal. Please be aware, We do not accept PayPal as a method of payment for Watches and Fine Jewellery Products.

4.5 We have set up a secure payment system for all Orders made on the Site. Payments are made on an external platform via the payment provider Adyen and comply with PCI DSS security standards. Payment will be debited from your account either immediately once the Order is processed if you are paying by Paypal or at the time the Product is picked and packed in advance of the dispatch of the Product to you for all other payment methods. If you are paying via your PayPal account, you agree that you are responsible for payment for all Orders placed using your PayPal account username and password. As stated in paragraph 4.4, We do not accept PayPal as a method of payment for Watches and Fine Jewellery Products. If you are paying via your Apple Pay account, you agree that you are responsible for payment for all Orders placed using your Apple Pay passcode.

4.6 By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation or re-authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.

4.7 We will send you a copy of your invoice as an attachment to the Order confirmation email We send. In addition, where you have opted to create a Client Account, you will have the option to download your invoice from the ‘My Account’ section under "My Orders".

4.8 You confirm that the credit/debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Such validation checks may include Us calling you to verify that the credit/debit card belongs to You. If the issuer of your card refuses to authorise payment or we cannot verify your identity within 48 hours of contacting you, We will not accept your Order and We will not be responsible for any delay or non-delivery. We shall inform you of such non-acceptance by email. We are not obliged to inform you of the reason for the refusal.

4.9 We are not responsible for your card issuer or bank charging you as a result of Our processing of your credit/debit card payment in accordance with your Order.

5.1 Each Order for fragrance and beauty Products will be accompanied by samples of Our fragrance and beauty Products so that you can further explore the range of fragrance and beauty Products available on the Site. You will have the opportunity to express a preference as to which samples you wish to receive before placing your Order. Samples are however subject to availability and it may be necessary for Us to substitute your first choice of sample with an alternative which We hope will equally delight you.

5.2 All Orders are presented in signature CHANEL packaging: the origami bag or the signature box. The type of packaging will be allocated automatically depending on the size and quantity of fragrance and beauty Products within each Order. All fragrance and beauty Products in the Order are wrapped together within the same packaging. Individual fragrance and beauty Products cannot be wrapped separately.
During festive periods, CHANEL offers special wrapping. Please note that the visuals on the website are for reference only and only available while stocks last.

DPD - FRAGRANCE, BEAUTY AND EYEWEAR ONLY

6.1 We accept Orders for delivery to mainland UK and Northern Ireland (excluding The Channel Islands and the Republic of Ireland) only. We are also not able to make deliveries to PO Boxes or to companies offering international forwarding services.

6.2 Products will be dispatched by DPD unless you specify an alternative delivery option. Standard and nominated day deliveries are guaranteed within a 1-hour delivery slot (excluding Sundays and holidays) by DPD.
Delivery Costs. Prices shown on the Website do not include delivery. Our Delivery Costs and options are as follows:

Please click here for Our Delivery Costs and Options

Unless otherwise advertised, complimentary Standard delivery is only offered on any Order greater than or equal to fifty GBP (£50). Click & Collect service is also complimentary. The delivery costs are added to the total price of the Order at the Checkout.
6.3 Subject to successful verification checks of your credit/debit card and identity in accordance with paragraph 4.8 above, We shall do Our best to dispatch the Product to you as soon as possible after you place your Order, and in accordance with the delivery option you have selected when placing your Order. In any event we shall dispatch your Order no more than three (3) working days beginning on the day We confirm your Order. If We are unable to dispatch the Product within that time We will email you to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the Order and receive a full refund.

6.4 You shall be informed by email/text when the parcel has been processed by DPD. You will have the option to change the date of delivery and nominate a person to take delivery of the Product on your behalf (within a limit of three (3) working days from the original scheduled delivery date).
In the event that you (or a person identified by you to take delivery of the Product on your behalf) are not available at the time of delivery, you will be contacted by DPD via SMS or e-mail to schedule a new delivery slot. Wherever possible, a notice will also be left at your address that delivery of your Order has been attempted.

6.5 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.

6.6 We want you to be happy with your purchase from Us. If you are unhappy with the Product or Order delivered in any way please contact Our Client Service at Online.boutique@chanel.co.uk, or 0800 028 5005 as soon as possible.

6.7 Please note that We are only able to investigate problems relating to your delivery with DPD for up to 14 days following your delivery. Failure to contact us within this period of time, may result in us being unable to verify your complaint.

CLICK AND COLLECT – FRAGRANCE, BEAUTY AND EYEWEAR ONLY

6.8 You may place an Order using our Click & Collect service. This service enables you to select and pay for Products online and collect later from one of the following CHANEL Boutiques:

• CHANEL Sloane Street Boutique 167-169 Sloane Street, London SW1X 9QF
• CHANEL Walton Street Boutique, 200 Walton Street, London SW3 2JL
• CHANEL Covent Garden, London WC2E 8RA
• CHANEL St Pancras International Station, London N1C 4QL
• CHANEL New Bond Street Boutique, 159 New Bond Street, London W1S 2UB
Please note that both the Click & Collect is currently only available at the above stated CHANEL Boutiques and not from any other retail outlets that sell CHANEL products.

6.9 When collecting a Click & Collect Order from your chosen CHANEL Boutique, you will be required to present the CHANEL confirmation email sent to you when your Order is ready to collect. If you are not able to present your confirmation email you will not be permitted to collect your Order.

6.10 You are able to nominate a person to collect your order on your behalf. They will also be required to present the CHANEL confirmation email sent to you when your Order is ready to collect.

CLICK AND COLLECT – WATCHES AND FINE JEWELLERY ONLY

6.11 You may place a Watches and Fine Jewellery Order using our Click & Collect service.

6.12 All Watches and Fine Jewellery Click and Collect orders can be collected from the Boutique at 173 New Bond Street, London, W1S 4RF. When collecting a Click and Collect Order from the Boutique at 173 New Bond Street, you will be required to present the CHANEL confirmation email sent to you when your Order is ready to collect and present proof of ID. If you are not able to present this your confirmation email or present ID as required, you will not be permitted to collect your Order.

Please note that the Watches and Fine Jewellery Click & Collect service is only available at the 173 New Bond Street Boutique and not from any other retail outlets that sell CHANEL products.

7.1 PRE ORDER PROCESS

There will be certain times when you will be given exclusive access to pre-order certain Products prior to their official public launch. Such pre-Orders are subject to availability and to acceptance by Us. Full payment is required at the time of placing any pre-Order.

We can only accept payment credit card and debit cards (VISA, MasterCard, Maestro, Union Pay, JCB and Diners Club) for pre-Orders. We cannot accept payment via America Express, Apple Pay or PayPal for pre-Order. The payment will be debited from your account at the time you place the pre-Order.

We shall dispatch your pre-Order within 14 days beginning on the day We confirm your pre-Order. If We are unable to dispatch the Product within that time We will email you to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the pre-Order and receive a full refund.

For more information on pre-orders of CHANEL Watches and Fine Jewellery Products, please contact Our Watches & Fine Jewellery Client Care Team either by email at watchesandfinejewellery@chanel.com or by phone at 020 7499 0005.

8.1 We want you to be happy with your purchase from Us. If you are unhappy with the Product or Order delivered in any way please contact Our Client Service at Online.boutique@chanel.co.uk, or 0800 028 5005 as soon as possible for any Fragrance and Beauty or Eyewear orders, or Our Watches and Fine Jewellery Client Care Team either by email at watchesandfinejewellery@chanel.com or by phone at 020 7499 0005.

8.2 BEFORE DISPATCH

If you wish to change or cancel your Order prior to the Product(s) having been dispatched or collected you can either select the “cancel” option within the Site ‘My Account’ section, or contact Our Client Care Team with your Order number on 0800 028 5005 Monday - Friday from 9am – 6pm or on Online.boutique@chanel.co.uk (if the Order is made via the Site) for any Fragrance and Beauty or Eyewear orders, or Our Watches and Fine Jewellery Client Care Team either by email at watchesandfinejewellery@chanel.com or by phone at 020 7499 0005. Our teams can then discuss what practical options are available to you. In the event that your Order has already been dispatched or collected, please return your Order once received in accordance with Our Returns Policy below.

8.3 AFTER DISPATCH

We hope that you will be delighted with your Order. However, if you wish to return the Product(s), you have the right to return your Fragrance, Beauty and/or Eyewear Order within 30 days, or your Watches and Fine Jewellery Order within 28 days of the date of collection without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:

Fragrance, Beauty and Eyewear Orders

8.3.1 Your cancellation period will expire 30 days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery or collection of the Products. If your Order is delivered in multiple lots, the 30 days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of the final Products or collection of the final Products.

8.3.2 You must inform Us of your decision to cancel your Order by a clear statement prior to the end of the cancellation period. You may inform us by any of the methods below, however it will help Us to process your refund more quickly if you use Our online returns form which can be downloaded from the My Account section of the Site or by contacting Our Client Care Team either at Email at Online.boutique@chanel.co.uk, by phone 0800 028 5005 or by post at CHANEL Client Care Department, CHANEL LTD 5 Queensway, Croydon CR9 4DL.
The model cancellation form can be found by following this link. If you use this option, We will communicate to you an acknowledgment of receipt of such a withdrawal on a durable medium (e.g. by email) without delay.

8.3.3 You have taken reasonable care of the Product prior to return. In particular, this means that you should not have used the Product and any tags, labels or protective packaging should not have been removed. The Product must be complete and include all brushes, applicators, pouches or any other components that were originally supplied with the Product.

8.3.4 You must return the Product to Us without undue delay and in any event within 14 days of informing Us of your decision to cancel.

8.3.5 You must return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.

Optical Orders

8.3.6 For optical frames we would not be able to accept returns if the sample lenses have been removed. We would not be able to accept returns once the optical lenses are fitted.

Watches and Fine Jewellery Orders

8.3.7 , You can return all or part of your order within 28 days from the date of receipt or collection. We are only able to accept refunds for Products that are unworn, in their original packaging and in perfect re-sellable condition, and that: (i) have not been worn, used or altered; (ii) have not been engraved or modified at your request; and (iii) is not a unique Product. Please note that, unless the Products are faulty, due to hygiene reasons, you do not have the right to return earrings.

8.3.8 To make a return, you will need to complete the return form enclosed with your package and return the Products to Our 173 New Bond Street Boutique, unopened in their original and unaltered condition, within their original packaging. Please be aware that We are only able to accept refunds of Products in store at 173 New Bond Street, London, W1S 4RF. Returns are not available via any alternative method and will not be accepted at any other retail outlets that sell Chanel products. Subject to these conditions being met, you will be refunded for returned goods and delivery costs paid on the initial order (except in the case of partial return). You are also able to inform us of your return request before returning the goods by contacting 173 New Bond Street Boutique; indicating the items and quantities returned, your name, address, order number, phone number and email address, if you are able to do so.

8.3.9 In case of an error with the content of your Order, or a damaged or defective Product, we kindly ask that you contact CHANEL 173 New Bond Street at 020 7499 0005, Monday - Saturday from 10:30am – 5:30pm or via email at 173nbs.wfj@chanel.com within twenty-eight (28) business days of receiving the order.

8.4 FAULTY PRODUCTS

Any Product We send to you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your Order, please contact Our Client Service Team as soon as possible on Online.boutique@chanel.co.uk or 0800 028 5005 with your Order number for Fragrance, Beauty or Eyewear Orders; or 173 New Bond Street at 020 7499 0005, Monday - Saturday from 10:30am – 5:30pm or via email at watchesandfinejewellery@chanel.com for Watches and Fine Jewellery Orders.

Faulty Fragrance, Beauty and Eyewear Products should be returned to Us at CHANEL Client Care Department, CHANEL LTD 5 Queensway, Croydon CR9 4DL. As per 8.3.8, We are only able to accept refunds of Watches and Fine Jewellery Products, whether faulty or defective, in store at 173 New Bond Street, London, W1S 4RF

Following receipt, We will refund the purchase price, delivery charge (if applicable) and any reasonable shipping costs you incur in returning the Product to Us. Please note that this does not include any costs incurred by you in returning the Products in person.

8.5 RETURNING THE PRODUCT(S).

We recommend that Fragrance & Beauty and Eyewear Products are returned to Us using one of the methods described below:

8.5.1 By post using the online returns form.

8.5.2 In store at one of the following CHANEL Boutiques only:

Eyewear & Mixed Eyewear and Fragrance & Beauty Orders
• CHANEL New Bond Street Boutique, 159 New Bond Street, London W1S 2UB
• CHANEL Walton Street Boutique, 200 Walton Street, London SW3 2JL
• CHANEL Sloane Street Boutique, 167-169 Sloane Street, London SW1X 9OF

Fragrance and Beauty & Mixed Eyewear and Fragrance & Beauty Orders
• CHANEL Covent Garden, Covent Garden Piazza Unit 6 The Market, London WC2E 8RF
• CHANEL St Pancras International Station, London N1C 4QL

Please note that returns will not be accepted at any other retail outlet that sells CHANEL products.

8.5.3 Please complete the online returns form here and pack your item(s) carefully in original or appropriate alternative packaging. If you wish to cancel your return, please contact CHANEL Client Care team at +44 (0) 203 943 5555.

If you select the printed label method, please print and attach the return label to the outside of your parcel. If you opt for the QR code method, take your parcel to your nearest DPD drop-off location. Simply show your QR code email to the DPD store assistant who will print your postage label.

If you select to return in a boutique, please bring your package and the digital return slip to one of our CHANEL London boutique. For opening hours, please click here.

We regret that due to DPD restrictions, we are unable to offer this Online Return Service to all locations. For clients living in Northern Ireland, Northen Highlands, Isle of Man, Arran, Orkney, Argyll, Shetland and Isle of Scilly, or if you have difficulty finding a DPD drop-off location near you, please contact the CHANEL Client Care team for assistance here.

For hygiene and safety reasons, sealed products that have been opened are not eligible for a refund, even if unused. Please include all complimentary samples and gifts, including charms, when returning your order. Complimentary samples that are part of the Try Before You Commit offer can be excluded.

Delivery charges are non-refundable, except in the event that your order was delayed, lost or damaged in transit.

8.5.4 Watches and Fine Jewellery Products may be returned to the following CHANEL Boutiques only:
• CHANEL 173 New Bond Street, London, W1S 4RF

Please note that returns will not be accepted at any other retail outlets that sell CHANEL products.

8.6 EFFECTS OF CANCELLATION.

If you cancel your Order in accordance with paragraph 8.3, We will reimburse to you the payments that were received from you to purchase your Product. Delivery charges are non-refundable, except in the event that your order was lost or damaged in transit, in which case your delivery costs will also be refunded (this does not include the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Us or in the event you chose to keep one or more items from your Order).

We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day We receive back from you any Products supplied, or
(b) (if earlier) 14 days after the day you provide satisfactory evidence that you have returned the Products.

We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

8.7 PRODUCTS WHICH MAY NOT BE RETURNED

Unless the fragrance and beauty Products are faulty, you do not have the right to return fragrance and beauty Products which are sealed for health protection or hygiene reasons where their packaging is unsealed or any protective strip has been removed or damaged. This means that it will not be possible for Us to accept the return of any fragrance Product or other fragrance and beauty Product where the cellophane has been unsealed or other protective seal has been removed.

Unless the eyewear Products are faulty, you do not have the right to return altered or adapted eyewear Products, or eyewear Products, which have been customised or personalised to suit you or someone else if you have purchased the eyewear Products as a gift.

You do not have the right to return Watches and Fine Jewellery Products that have been worn, used or altered; that have been engraved or modified at your request; or that are a unique Product.

Unless earring Products are faulty or otherwise defective, due to hygiene reasons, you do not have the right to return earrings.

9.1 We accept liability for death or personal injury caused by Our negligence or that of Our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by Us or Our employees or agents.

9.2 You have certain rights under the law. These include that We have the right to supply the Product to you and that any Products supplied by Us will be of satisfactory quality and as described. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance.

9.3 If We breach these Terms We shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the greater of £100 or the total value of the Order. Losses are foreseeable where they could be contemplated by you and Us at the time of entering into this Agreement.

9.4 WE ARE NOT RESPONSIBLE FOR:

9.4.1 losses not caused by Our fault;

9.4.2 losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and Us at the time of entering into this Agreement, for example loss of profits or loss of opportunity;

10.1 If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.

10.2 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

10.3 These Terms are not intended to give rights to anyone except you and Us.

10.4 Complaints and disputes

10.5 We will do Our best to resolve any disputes in relation to these Terms. If you wish to take court proceedings against Us you must do so within the United Kingdom. If you live in England or Wales the laws of England and Wales will apply and if you live in Scotland, Scottish law will apply.

Please see Our Privacy Policy regarding the treatment of your personal information. In addition to this, please note that in order to fulfil your Order it will be necessary for Us to share your contact details (address, email and phone number) with Our nominated delivery partner, DPD or our nominated concierge partner Toshi (where you opt for our concierge service). If you have any questions or concerns in relation to this please contact Us by sending an email to privacy@chanel.com calling us at 0800 028 5005 or writing to Us at Chanel Ltd, Queensway, Croydon, CR9 4DL, Attn: Consumer Relations.

The Site offers a “click to call” service, which connects you by telephone to Our Client Service Team (hereinafter referred to as “Click to Call”) and also a live chat service, which connects you to an online conversation with Our Client Service Team (hereinafter referred to as “Click to Chat”). Both the “Click to Call” and “Click to Chat” services analyse your use of the Site to assist Us with your query and also to provide you with help when navigating the Site. The services use a system which collects data generated by the cookies and JavaScript relating to your use of the Site (including your IP address) which analyses your use of the Site in real time. The data collected will be forwarded to and stored on servers belonging to a CHANEL service provider located within the European Union. This service provider will use the information for the sole purpose of analysing your use of the Site and for compiling reports on your activity on the Site. We may disclose this data to third parties when required to do so by law or when these third parties process the data on behalf of CHANEL. You may deactivate the use of the “Click to Call” or “Click to Chat” cookies using the link here. By doing so you understand that CHANEL would no longer be able to provide the “Click to Call” or “Click to Chat” services to you.

If you use the “Click to Call” or “Click to Chat” service, we’ll also collect your name and phone number and/or email address, if you choose to provide it. Your name and personal information will be used solely for the purpose of providing the “Click to Call” or “Click to Chat” service.

By using the Site and “Click to Call” or “Click to Chat” services, you give your express consent to the processing of your data by CHANEL, under these Terms and for the purposes described above. The data collected by CHANEL in the context of the “Click to Call” or “Click to Chat” services shall not be used by CHANEL or its service providers other than in order to provide you with the services described above.

For any specific queries related to Watches and Fine Jewellery Products, you are advised to contact 173 New Bond Street Boutique at 020 7499 0005, Monday - Saturday from 10:30am – 5:30pm or via email at watchesandfinejewellery@chanel.com.

13.1 The following terms and conditions govern the submission by you of your opinions, suggestions, recommendations and/or reviews (“Product Reviews”) of CHANEL branded fragrance and beauty Products which you have purchased from the Site. These Terms apply to all Product Reviews submitted.

13.2 To be able to leave a Product Review on one of the Products, you must have bought the Product in question from the Site within the last year.

13.3 If you bought the Product using a guest account on the Site, you should create a customer account first in order to be able to leave a Product Review.

13.4 Your Product Review must contain a minimum of 10 characters.

13.5 You agree that the content that you send as part of your Product Review may be used by Chanel for the purpose of analysing the satisfaction of its customers. This may include the CHANEL Client Care team contacting you directly to discuss your experience.

13.6 By submitting a Product Review, you acknowledge and agree that:

13.6.1 you will personally write and submit an independent, honest and unbiased review of the Product;

13.6.2 you will not delegate to anyone else the opportunity to write or submit a Product Review on your behalf.

13.6.3 You are the sole author and/or owner of all the intellectual property rights in the content within your Product Review;

13.6.4 The Product Review does not infringe any third party rights;

13.6.5 all "moral rights" that you may have in such Product Review (including but not limited to the right to be attributed) are voluntarily waived by you.

13.6.6 that all the content you submit in your Product Review is true and accurate;

13.6.7 you are over 18;

13.6.8 that the use by Chanel of your Product Review does not violate these Terms and will not harm any person or entity.

13.7 You acknowledge and agree that all Product Reviews submitted by you are accurate and should not include any content:

13.7.1 Which relates to your service experience with Chanel, including but not limited to product selection, availability, pricing, ordering or delivery;

13.7.2 that infringes any copyright, patent right, trademark, business secret, trade secret and/or any other intellectual property rights, publicity rights of any third party and/or any confidentiality agreements;

13.7.3 that violates any applicable law or regulation (including, but not limited to, those which regulate consumer protection, unfair competition, discrimination or false advertising);

13.7.4 that can reasonably be considered to be defamatory, derogatory, inciting hate, biased, discriminatory, abusive, offensive or insulting, in particular with regards to race, sex, gender or religion, or content that might be considered to be harassment or threats against any individual, person, agreement, partnership or business;

13.7.5 for which you have been paid of have received compensation by a third party not approved by Chanel;

13.7.6 that includes information referencing websites other than the Site (including HTML code, computer script or website URLs);

13.7.7 which is spam or advertising;

13.7.8 which includes third party brand names or trade marks;

13.7.9 which includes references to any products other than the Product to which the Product Review relates;

13.7.10 which impersonates others or includes personal information about anyone, including yourself, such as phone numbers, postal addresses, credit card numbers, email addresses or any other information allowing the identification of a person

13.7.11 that includes any comment on the medical or pharmaceutical performance of the Products;

13.7.12 that includes an unsupported claim about the Product’s effect other than that for which it is indicated;

13.7.13 that contains viruses, worms or other potentially harmful programmes or computer files;

13.7.14 that contains information on product selection, availability, price, promotions, ordering delivery or other fulfilment issues;

13.7.15 that contains information about Chanel’s suppliers or manufacturers.

13.8 Publication of Product Reviews

13.8.1 The contents of the Product Reviews must not breach these Terms.

13.8.2 Product reviews will be published on the Site and/or on Chanel’s affiliated retailer websites.

13.8.3 In submitting a Product Review, you understand and agree that:

13.8.4 each Product Review will be moderated by Chanel before its publication in order to verify that if conforms with the publication criteria listed above. The Product Reviews will be published irrespective of their rating, provided that they respect the publication criteria and these Terms.

13.8.5 Chanel shall either edit out parts of any Product Review which breaches these terms or not publish a Product Review in its totality which breaches these terms. This shall not limit Chanel’s right to take any other action against you that Chanel considers appropriate to defend its rights or those of any other person.

13.8.6 you grant to Chanel and its affiliated companies a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, duplicate, modify, delete all or part, adapt, publish, translate, create derivative works from as well as the right to license, sub-license, sell, distribute, integrate and/or incorporate such content into any form, using any medium or technology throughout the world without compensation to you. Such licence includes the right to sublicence the Product Review to Chanel’s affiliated retailers for use on their websites in accordance to with any terms and conditions provided by Chanel.

13.8.7 You recognise that you, and not Chanel, are solely responsible for the content of your Product Review. No part of the Product Review that you send shall be subject to an obligation of confidentiality on the part of Chanel (including its executives, directors, agents, shareholders, affiliates, joint companies, employees, partners or third party service providers, as well as their respective directors, representatives and employees).

13.8.8 Chanel undertakes not to pay you in order to incentivise you to leave a Product Review.

13.8.9 The Product Reviews shall be published between 48 and 72 hours after submission on average. The process may be longer if the Product Review has to be examined in detail by the dedicated Chanel team.

13.8.10 The Product Reviews are uploaded on the Site in chronological order.

13.8.11 Once a Product Review is published on the Site, users have the option, through a link, to say if they have found it useful or not.

Ordering & Payment

14.1 Once you have selected the Products you would like to purchase, our Beauty Assistants will confirm with you the total cost of your Order, including the price of the Products ordered plus any applicable delivery charges depending on the delivery option you select. We will confirm the total cost of your Order (including delivery charges based on the delivery option you have selected) prior to you providing your payment details.

14.2 We accept payment credit card and debit cards (VISA, MasterCard, Maestro, American Express, Union Pay, JCB and Diners Club).

14.3 We have set up a secure payment system for all remote Orders made over the phone. Payment details are made directly into our payment provider’s platform and none of your personal or payment details will be written down. Payment will be debited from your account once your payment has been successfully processed as will be indicated to you by the Beauty Assistant.

14.4 By placing your Order, you authorise us to transmit information about you and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.

14.5 We will provide you with the physical receipt within your delivery as confirmation of your payment.

14.6 You confirm that the credit/debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise, We will not accept your remote Order.

14.7 We are not responsible for your card issuer or bank charging you as a result of Our processing of your credit/debit card payment in accordance with your Order.

14.8 The contract for purchase of the Product is formed once we have successfully taken payment from you. Delivery and Collection

14.9 We accept Orders for delivery to mainland UK and Northern Ireland (excluding The Channel Islands and the Republic of Ireland) only, and subject to you agreeing the applicable delivery fee. We are also not able to make deliveries to PO Boxes. We can only accept Orders for same day delivery to London zones 1 - 2.

14.10 Products will be dispatched by DPD unless you select the same day delivery option. Standard deliveries are guaranteed within a 1-hour delivery slot (excluding Sundays and holidays) by DPD. Delivery Costs are dependent on your location and will be quoted to you by phone or email before you place your Order.

14.11 We shall do Our best to dispatch the Product to you as soon as possible after you place your Order, and in accordance with the delivery option you have selected when placing your Order. If We are unable to dispatch the Product within that time We will phone or email you to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the Order and receive a full refund.

14.12 If you have consented to your information being shared with our courier partner, You shall be informed by email/text when the parcel has been processed by the courier partner.

14.14 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.

14.14 When collecting an Order from the Covent Garden Boutique, please respect any timings and instructions that you have been provided with. You are able to nominate a person to collect your order on your behalf. Please phone or email the Covent Garden Boutique to notify them of this.

Return & Refunds

14.15 Please see Clause 8 (Cancellation, Returns and Refunds) of these Terms.

General

• 14.16 You confirm that:

• 14.11.1 you are over 18;

• 14.11.2 all information and details provided by you to Us are true, accurate and up to date in all respects and at all times.

• 14.17 The other following Terms will also apply to any remote Order you make from our Covent Garden Boutique:

• Clause 2 (About these Terms and Conditions)
• Clause 10 (Our Legal Obligations and Limited on our Liability to you)
• Clause 11 (General)
• Clause 12 (Personal Data and Privacy)

For information relating to Watches and Fine Jewellery remote sales, please contact the CHANEL Watches and Fine Jewellery Boutique at 173 New Bond Street at 020 7499 0005, Monday - Saturday from 10:30am – 5:30pm or via email at watchesandfinejewellery@chanel.com for Watches and Fine Jewellery

In addition to CHANEL’s main Terms and Conditions, available at [www.chanel.com/gb/legal-statement)(#Part4), the following Terms and Conditions shall apply to Experience CHANEL, including both virtual and in person bookable services.

15.1 ATTENDANCE AT EXPERIENCE CHANEL

15.1.1 Deferral Policy

In the event that you are unable to attend a class for which you have paid in full, CHANEL will permit one date change to a future date, availability permitting. Seven days’ notice must be given. Notice of less than seven days will be classified as non-attendance, and no amendments to the booking will be accepted.

Please note you can only amend a booking for the same class, changing date and time, with the same number of attendees. If you wish to reduce or increase the number of attendees, you will need to cancel and rebook the event (see paragraph 3 below).

15.1.2 Late Arrival

Please arrive 15 minutes prior to the start of your class. Classes start promptly at the time indicated in the confirmation email of your booking. In order to minimise disruption to the learning environment, late admission will be at the discretion of the supervising Manager. In the event that late admission is not permitted, no refund will be given. You may be able to defer your booking to another date, availability permitting. This will be at the discretion of the CHANEL Manager.

15.1.3 Non-Attendance

Refunds will not be given in the event of non-attendance. Please see our Cancellation Policy at paragraph 3 below.

15.1.4 Unforeseen Circumstances

On rare occasions, we may need to cancel an Experience CHANEL event due to unforeseen circumstances or circumstances beyond our control including, but not limited to, mandatory store closure. We will provide you with as much notice as possible when this happens and you will be offered the choice of a transfer to another course date (must be the same course or of equal value), or a full refund. For a full list of Experience CHANEL events, please go to https://www.chanel.com/gb/storelocator/fragrance-beauty-boutiques/

15.1.5 COVID-19

The wellbeing of our clients and employees remains our absolute priority and appropriate measures are in place to ensure our clients and employees are kept as safe as possible. An enhanced cleaning and hygiene programme will be in effect in our stores, including hand sanitiser stations and face coverings for all employees. While face coverings are not mandatory for clients, we encourage our clients to wear a face covering whilst inside the Chanel store and practice good hygiene during the course of the event. Anyone experiencing COVID-19 symptoms or is required to self-isolate in accordance with UK Government rules must not attend an in person event and should communicate this reasoning to CHANEL in advance where possible.

15.2 PAYMENT TERMS

15.2.1 Full payment is required at the time of making a booking with Experience CHANEL. All events are inclusive of VAT where applicable.

15.2.2 You can make all Experience CHANEL event bookings online on the storelocator via the online booking form.

15.2.3 Please note we accept Visa, Mastercard and American Express.

15.2.4 The equivalent value of all in person Experience CHANEL events are redeemable against purchase of CHANEL products, unless expressly specified. Such value can only be redeemed against CHANEL products available for sale within the CHANEL Covent Garden Boutique and must be redeemed on the day of the event. It is not possible to carry over any redeemable value not utilised in full or in part to a later date or to another CHANEL Boutique. For the avoidance of doubt, the value of online Experience CHANEL events cannot be redeemed against customer purchases.

15.3 CANCELLATION AND REFUND POLICY

15.3.1 A full refund will be given if you cancel at least seven days prior to your Experience CHANEL event. Should you need to cancel your booking, please contact CHANEL Client Care on 0800 028 5005 or follow the link in your confirmation email.

15.3.2 A full refund will also be given in the event cancellation of the event by Chanel as a result of Unforeseen Circumstances as set out in clause 1.4 above. Should you choose to have a refund rather than transfer to another event, the refund will be credited to your original payment method within 3-5 days of your cancellation. Please note that some banks may take longer to credit your account.

15.3.3 No part refunds will be given for any events.

15.3.4 Refunds will not be given under any other circumstances.

15.4 DATA PROTECTION AND PRIVACY

15.4.1 Information on how we process your data including your data subject rights, can be found in our Privacy Policy

15.4.2 If you are attending an in person event, we encourage you to take and share pictures of your experience. However, we please ask that you respect the privacy of the CHANEL host and the other attendees by not taking any pictures or videos which include the CHANEL host and/or the other attendees without their consent.

15.4.3 Online Client Experiences

The following terms shall apply to any Experience CHANEL events held online. Hereby referred to as “Online Client Experiences”.

You agree that CHANEL may record your Online Client Experience and use, share, reproduce and display the Online Client Experience video (which may include images and likeness of you) for its internal purposes only. For more information on how CHANEL processes your personal data please see our Privacy Policy.

You agree that you shall not make or keep any screen or audio recordings of the Online Client Experience yourself.

You agree that you shall respect the privacy of the CHANEL host and the other Online Client Experience attendees by not taking any screenshots of the Online Client Experience, whether that be of the in-meeting chat, the host or any of the participants displays.

15.5 GENERAL

15.5.1 All clients attending an in person event at a CHANEL boutique must be aged 18 or over, or alternatively must be accompanied by an adult over the age of 18. Chanel may require you to provide proof of age in order to attend the event. Failure to comply with this obligation will result in the client being refused entry to the Experience CHANEL event. No refund will be given. In the event you are underage at the date of the event (and not accompanied by a supervising adult), you may be able to defer your booking to another date within a 3 month period, availability permitting. This will be at the discretion of the CHANEL Manager.

15.5.2 All clients attending Online Client Experiences must be aged 18 or over.

15.5.3 Prior to the event, you must inform us if you have any sensitivities, allergies and medical conditions. CHANEL may be unable to carry out certain services if you are suffering from any skin conditions, are taking certain medications, or have had recent tattoos or piercings. If any service is found to be unsuitable, CHANEL will recommend an alternative where possible and subject to availability. CHANEL will not be held liable for any losses or damage that is incurred due to your failure to inform CHANEL of any known allergy or condition.

Modern Slavery Statement

INTRODUCTION

For over 100 years, Chanel has prioritised respecting and investing in the people behind our Brand. We believe everyone, within and beyond our House, should be treated with dignity, respect, and have the opportunity to thrive. This philosophy is an integral part of our broader House Sustainability Ambition, which combines our social and environmental priorities where we can have the greatest positive impact.

From responsible sourcing and procurement practices through to helping partners strengthen their labour management practices, we prioritise respecting and protecting human rights.

In our annual Modern Slavery Act Statement, we set out our approach to prevent and mitigate occurrences of modern slavery , human trafficking , forced labour and child labour across our business and value chain. This report focuses on our actions and progress in the 2024 financial year to ensure that modern slavery is not occurring in our own business or supply chains.

BUSINESS AND VALUE CHAIN

Chanel Limited is a private company, headquartered in the United Kingdom (UK), and a leader in creating, developing, manufacturing, and distributing products of the finest quality and highest level of craftsmanship. Our core values are grounded in exceptional creation, commitment to excellence and striving to make a positive impact in the world. As of December 2024, we employed over 38,400 people representing over 125 nationalities.

Chanel operates through three main business activities: Fashion, Fragrance and Beauty, and Watches and Fine Jewellery. Throughout the House, we are dedicated to supporting our value chain. In our Fashion activities, we remain dedicated to the preservation of craftsmanship and savoir-faire, supporting manufacturers to preserve skills such as embroidery, lacework and shoe-making. In Fragrance and Beauty, CHANEL is one of the few brands in the world integrating every stage of perfume creation, from design to manufacturing. In our Watches and Fine Jewellery business, high jewellery pieces are crafted by hand in our own ateliers.

With operations across multiple geographies, our products are sold worldwide in over 600 owned boutiques and select wholesale channels of distribution.

GOVERNANCE ON SUSTAINABILITY ISSUES

Sustainability, including our continued commitment to ethical business, is one of Chanel’s core performance drivers. Acting with integrity, while prioritising environmental and social issues, is just as important as our financial health, client engagement, people and leadership, and brand performance objectives.

The progression and measurement of sustainability and social initiatives are reviewed and discussed at the Executive Committee, Audit Committee and Chanel Limited Board level. Strategic discussions and performance updates on our broader sustainability transformation are tabled in these meetings as well. This includes annual updates on action plans by the Internal Audit and Responsible Supplier Programme (RSP) teams. More information on our RSP approach is on page 6.

Alongside these forums, a dedicated Global Compliance Committee oversees our business ethics programme. This includes ownership of its development, governance and compliance with key policies pertaining to our internal code of conduct (Our Ethics) and responsible business conduct. The committee also reports on these issues to the Board. To further mitigate risk, the Legal and Business Ethics, People & Organisation, and Finance teams lead annual compliance risk reviews with each business and regional activity team. These reviews cover legal or ethical compliance issues, informed by our supplier audits.

We continue to improve our local and regional supply chain governance mechanisms as well. For example, in 2024, our teams in Asia launched the Koi Committee. This is comprised of regional senior leadership and key stakeholders working with our downstream supply chain partners, covering goods moving from manufacturing to consumers. This committee coordinates actions aiming to identify, prevent, mitigate and remedy any potential social issues in the region.

KEY POLICIES

There are two main overarching policies at Chanel designed to promote, implement and ensure ethical business practices. These are reviewed regularly to make sure they reflect current needs and anticipate future developments.

Our Ethics: Our internal code of conduct sets the framework and outlines our expectations for how we do business, guided by our fundamental values of respect, inclusion, integrity and responsibility. ‘Our Ethics’ was re-launched in 2023 in over 20 languages, designed as a practical guide to empower employees to act responsibly, do the right thing and strive for positive impact in all decisions. Our Ethics reflects our core values and expectations of compliance with applicable laws and regulations, including those relating to labour and employment-related laws, such as wages and hours worked, non-discrimination, immigration and work authorisation, collective bargaining, health and safety and privacy. To supplement this document and deepen knowledge of our policies and processes, Legal and Business Ethics teams delivered 190 in-person training sessions to over 6,000 people in 2024.

Our Responsible Procurement Policy: Beyond our own operations, the Responsible Procurement Policy sets out the standards Chanel expects business partners and suppliers to uphold on general compliance with applicable laws, rules and regulations related to all applicable labour and employment-related laws listed above. The policy also references the minimum requirements of the International Labour Organisation ("ILO")’s eleven fundamental conventions, the UN Guiding Principles on Business and Human Rights and other relevant reference standards.

A robust approach to social and environmental due diligence enables companies to mitigate, address and monitor issues and risks across the value chain. At Chanel, the continuous improvement of our programmes is informed by the latest legal and regulatory requirements. Our approach is underpinned by international standards and frameworks, such as the United Nations Guiding Principles on Business and Human Rights (UNGPs) and the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct.

Some examples of our commitment in action, from onboarding suppliers right through to capacity-building programmes, are included below.

INTERNAL COMPLIANCE

Compliance screenings of new suppliers are conducted by experts in our Finance, Legal and Business Ethics teams. These screenings assess a supplier’s financial record as well as whether they are subject to sanctions, have connections with politically exposed persons, or have been involved in any criminal activities such as bribery or corruption. These screenings also check for any issues reported to regulatory enforcement bodies, as well as other reputational issues. In 2024, over 5,000 potential or new suppliers were screened.

In the event of an alert, the Legal and Business Ethics teams conduct deeper analysis to investigate the issue with support from external experts, where appropriate. This analysis includes review of reported instances of criminal or regulatory enforcement action, in addition to modern slavery, human rights violations, and unethical or illegal employment practices. Where alerts are confirmed, a decision is taken on whether mitigating actions can be implemented, or if engagement should cease.

Alongside screenings, contracts with suppliers are reviewed so they reflect our expectations for adherence to responsible business practices. This includes integrating contractual requirements requiring compliance with all relevant laws and regulations, including those on labour laws, such as wages, working hours, child labour, forced labour, health and safety, non-discrimination and freedom of association, as well as anti-corruption and protection of the environment. Supplier assessments are one of the mechanisms we use to check these requirements continue to be met.

RESPONSIBLE PROCUREMENT AND TRACEABILITY

Traceability is crucial to guarantee sourcing of exceptional quality, ensure fair conditions of production and manage risks posed to people in our value chains. We continue building our capability to trace materials at every stage, leveraging technology where possible. Examples include blockchain technology for textiles and mapping cosmetic raw materials. As of December 2024, 2,500 suppliers to our Fragrance and Beauty business have been mapped on the Transparency One platform. This spans 61 different countries across all tiers of the supply chain, with more than 22,000 raw materials and components included.

Beyond traceability, advancing responsible procurement of materials and external services is an important part of meeting our sustainability goals. Our Direct and Indirect Procurement teams make sure both environmental and social issues are considered in their processes. These include insights on human rights risks, tailored to specific purchasing categories. To advance collective progress, Chanel supports and builds the capacity of our suppliers to meet these standards too.

Within our Fragrance and Beauty business, Chanel continues to drive the Traceability Alliance for Sustainable Cosmetics (TRASCE) industry initiative, uniting cosmetic brands and suppliers to improve traceability of supply chains for formulas and packaging. The teams also launched an updated holistic sourcing strategy in 2024. Its pillars include excellence in purchasing practices, long-term partnerships and developing innovations to drive fair and resilient supply chains. Incorporating enhanced social and environmental due diligence, traceability and in-depth risk analysis, the impact of purchasing practices on suppliers globally are considered as well.
Our Laboratory of Fragrance Creation and Development has helped some of its suppliers achieve Fair For Life certification, as well as achieving this for its own production sites and processes. It had its Fair Trade certification renewed for another year for its own operations. Beyond this, teams continued field assessments to monitor action plans with suppliers.

Our Fashion business continues to implement stringent sustainability standards across its supply chain, from raw material sourcing to distribution centers. For raw materials, we prioritise sourcing certified materials that meet internationally recognised standards, such as Fair For Life, in order to help ensure decent working conditions, fair wages and incomes. At the manufacturing stage, teams continue to work with the Global Organic Textile Standard (GOTS) certification, which requires compliance with social standards such as decent work, fair wages, and health and safety. Our global Fashion distribution centers and a growing share of our collections in 2024 use GOTS-certified materials, meaning these products come from fully GOTS-certified value chains. We also encourage our suppliers to obtain other types of certifications, such as workplace standard SA8000 or health and safety management standard ISO45001.

In our Watches and Fine Jewellery business, we use the five-step framework in the OECD guidelines for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas (CAHRAs) to guide our approach to due diligence. Chanel also complies with the Kimberley Process, defined by the United Nations to eliminate trade of conflict diamonds, and the World Diamond Council System of Warranties (SoW). Since 2011, we have been certified under the Code of Practices standard of the Responsible Jewellery Council (RJC), and our certification was renewed in 2024 for a three-year period. As part of the certification process, company policies and practices are reviewed and audited by an external third party. As part of our continuous improvement process and to remain in line with the industry, we sit on the RJC Standards Committee and its board of directors. In 2024, we contributed to the development of the RJC’s revised Code of Practices Standard and complementary Chain of Custody Standard, both of which strengthen human rights due diligence in supply chains and environmental requirements on climate and nature challenges.

SUPPLY CHAIN RISK ASSESSMENTS

In an ever-evolving external context, we remain vigilant to established and emerging social and environmental risks.

Our integrated risk management framework is mandated by our Executive Committee and overseen by the Audit Committee of the Board. This framework examines and evaluates risks related to health and safety, environmental pollution, human rights, fraud and corruption, supplier activity and business relationships. This global analysis is conducted by country and sector on an annual basis. This approach is supplemented with more granular, local and sector-specific mapping, analysis and monitoring by Procurement and Sustainability teams across the House. These insights help address the complexity and local specificity of sourcing issues.

We undertake detailed social materiality assessments to identify and prioritise social issues that are most significant to a specific sector or geographical area, including on forced and child labour. These span reviews of our overall operating environment to feed into impact analyses, industry benchmarking, and evaluating key internal processes. All these elements form a risk and opportunities assessment, analysing the information gathered to map each impact on severity, likelihood, and the opportunities that we have to influence or address that impact. Alongside research, these assessments incorporate internal and external stakeholder interviews and collaboration with external experts. In 2024, several business activities and regions, including Fashion, Fragrance and Beauty, US, UK and APAC, conducted social materiality assessments. The outcomes of these analyses inform and are used to update the social sustainability roadmaps implemented by the teams, enhance the focus of social impact programmes for worker protection and wellbeing, and support the development of our internal learning plans on social issues in our value chain.

In parallel, the Fragrance and Beauty teams launched a dedicated human rights saliency assessment in 2024 – a method to prioritise the most significant risks, based on the UNGPs. These findings will contribute to refining programmes in 2025. It will align with similar assessments being conducted across Chanel for stronger clarity on global human rights priorities.

To complement our broader risk management approach, understand the root causes of specific social issues and identify adapted remediation issues, we regularly conduct Human Rights Impact Assessments (HRIAs) in a selection of our supply chains, with the support of external experts.

In 2024, our Fashion teams expanded on studies dedicated to living wages. In partnership with the Fair Wage Network, they interviewed teams in processing facilities and over 100 herders to understand how to maintain or improve good standards of living.

Beyond these processes, we consistently look at how tools and technology can increase efficiency. One example is the EcoVadis platform, leveraged by several regions and business activities to assess the robustness and maturity of our suppliers’ sustainability management systems. In 2024, over 90% of our Fragrance and Beauty suppliers were assessed, with over 70% rated as ‘advanced’. The teams have also updated risk analyses based on the Supplier Ethical Data Exchange Platform (SEDEX), with 100% of all traced manufacturing sites having a certified score. Regions including the US and UK will be scaling up usage of the EcoVadis platform in the coming year.

SUPPLIER ASSESSMENTS

We continue to build our engagement with partners and suppliers to ensure compliance with our environmental and social standards across the value chain. We have a Responsible Supplier Programme (RSP) team to undertake holistic assessments of suppliers and subcontractors across Chanel. The team assists the Direct and Indirect Procurement teams in auditing certain suppliers’ and subcontractors’ compliance with all applicable laws and regulations, international human rights standards, and standards outlined in Chanel’s Responsible Procurement Policy.

To deliver these assessments at scale, the RSP team provides the framework to ensure supplier assessments reflect specific risks at local and business activity levels. Both internal and external auditors undergo a training and qualification process led by the team, advancing knowledge and consistency in how audits are done. In 2024, the team has focused on increasing clarity on expectations, starting to scale up an ecosystem of verification tools, and enhancing capacity building with partners and suppliers. All these initiatives are designed to help them on their social sustainability progress. Tools are implemented by Purchasing, Sustainability, Legal and Business Ethics teams across regions and business activities.

Teams across the House collaborate to review audit plans, audit reports and the corrective action plans agreed upon with our suppliers. Our supplier audits are structured based on four key pillars:

1. Environment: assessing our suppliers’ operational practices for preventing and reducing their water, air or soil pollution, waste management activities.

2. Social: evaluating our suppliers' human rights practices. This includes, but is not limited to, reviewing worker working hours and wages, and verifying the absence of child labour, forced labour, or harassment and discrimination.

3. Health & Safety: assessing our suppliers’ safe working conditions for all.

4. Governance and Business Ethics: reviewing our suppliers’ compliance with local laws and regulations, including practices for anti-corruption, anti-money laundering, trade sanctions, conflicts of interest, and intellectual property.

In 2024, 648 on-site verification activities were conducted, including 504 full environmental, social and governance-related audits. Covering 28 geographical areas, the main sourcing focus areas included cosmetics, cutting and assembling, furniture and displays, glass, jewellery manufacturing, leather, metal, plastic, precious stones, printing, services, textiles, wood and paper.

On-site audits include facility inspections as well as worker interviews, documentation reviews, and discussion with the supplier’s management teams. All results are shared with the supplier during a closing meeting to support constructive discussions. If needed, a corrective action plan to address the findings is required from the supplier and evaluated by Chanel.

When appropriate, we also audit supply chains based on recognised external certifications. By the end of 2024, 26 supply chains working with Chanel’s Laboratory of Fragrance Creation and Development had also been audited based on recognised certifications.

GRIEVANCE MECHANISMS

Cultivating an environment of trust and openness, where everyone can raise any concerns, is a priority for us. We take concerns seriously and prohibit any retaliation against anyone who in good faith speaks up or takes part in an investigation. Chanel employees are encouraged to raise issues directly to their manager, human resources representative, legal representative or compliance officer.

Our Chanel Ethics Helpline provides both employees and third parties a way to report breaches related to Our Ethics and underlying policies. This is available at a global and local level, and covers ethical issues related to areas such as working conditions and wellbeing in the workplace. The helpline is available in over 20 languages, and can be accessed via desktop, telephone and mobile devices. The option to report an issue anonymously is available in most countries. The helpline is administered by the relevant Legal Counsel of each region and, unless there is a conflict, the Global Chief Compliance Officer and delegate have access to all cases.

Each allegation is assessed and investigated in accordance with Chanel’s internal investigation policy on a case-by-case basis. Each case is then followed up by the Compliance Committees. If an investigation confirms a reported allegation, the Compliance Committees make a recommendation to the relevant department to take appropriate disciplinary sanctions and/or corrective action. A summary of investigations (number and nature) is also reported at global level and discussed at the Global Compliance Steering Committee.

Alongside our own global mechanisms, we drive bespoke initiatives for workers across our value chain. For example, our teams in Asia work in collaboration with selected suppliers to set up engagement channels and issue surveys for their workers, in collaboration with our technical partner Ulula. Findings and insights allow for the identification of good labour management practices, as well as areas for improvement.

Beyond our social and environmental due diligence, risk assessment and compliance processes, we support business partners to proactively address social issues and help communities around the world. We bring together private, public and civil society organisations to design social impact projects and programmes in our value chain. This allows us to equip partners with new solutions, expertise and put remediation plans into action. Some examples include:

The Laboratory of Fragrance Creation and Development has been sourcing flowers from the Pays de Grasse for more than 40 years from the Mul family. This site was Regenerative Organic Certified® in 2024. 100% of the fields are cultivated using regenerative agriculture with respect for organic and soil health, while ensuring social equity for all employees on the farm. Chanel also continues to participate in Harvesting for the Future, an initiative in collaboration with the Fair Labor Association. Starting in 2023, it seeks to improve human rights and labour conditions in Turkey's rose sector, focusing on empowering seasonal agricultural workers and their families. It brings together a range of stakeholders, including the Turkish government, civil society organizations, processors, producers, and beauty and fragrance companies. The goal is to support and inform companies in establishing and advancing human rights due diligence systems in their supply chains.

In 2024, the Fragrance and Beauty business worked on a pilot project to explore the interconnection between gender equity and wages. A gender-sensitive fair wage framework was designed and used to develop a worker voice survey. The survey was deployed with a selected supplier reaching over 270 employees, with the findings used to craft remediation strategies. Alongside this, in 2023 the teams conducted a living wage study on the vanilla supply chain in Madagascar. The objective of the study was to gain a better understanding of the living conditions and specific needs of producers and other employees working in the industry. Based on interviews of 464 producers and surveys carried out in local markets, a living income for vanilla producers was defined. As a result of this study, in 2024 Chanel continued to ensure those workers are paid the established living wage, despite market liberalisation, supporting a decent standard of living for its 1,750 producers and their families

We have also continued to work on social impact projects at the source of Chanel’s green coffee supply chain to improve working conditions. This example is part of the Lab 8.7 action-research programme, created and piloted by the association Ressources Humaines Sans Frontières (RHSF) with Chanel as a participant. It was co-designed with the supplier and based on interviews with the community of coffee producers, their families, and other local institutional partners. In 2024, the programme brought together universities, high schools, young people, farmers and the Ministry of Agriculture in Costa Rica to provide youth education programmes on sustainable farming and how agricultural production can generate additional income.

During the past year, Chanel continued work with CHBM Consulting and Impactt to deepen pilot projects and relevant remediation programmes with packaging suppliers in Mainland China. This has focused on four key areas: social dialogue, health and safety management for all workers, responsible remuneration, and qualification of workers and recruitment. Comprehensive training, including practical exercises, helped one supplier build a more complete professional knowledge system. This has provided a solid foundation for subsequent work in future. In parallel, a remediation programme with a Tier 2 supplier helped the site strengthen overtime control requirements and reach 100% awareness of these across workers and managers. This progress will be further monitored and assessed in 2025.

Through the year, the Fashion business implemented support programmes on environmental and social aspects within its network of manufacturers and supply chains, including at the agricultural upstream level.

TRAINING INITIATIVES

An essential part of our commitment to respecting human rights is making sure we raise awareness and advance training on these issues. Alongside training associated with Our Ethics, we continue to provide further resources to buyers and teams across Chanel. During the year, training on modern slavery was delivered to indirect procurement and sustainability teams in the UK. Members of the UK leadership team also participated in dedicated awareness sessions on sustainability and human rights, exploring global and local-level challenges and opportunities. In addition, as part of its sourcing strategy, the Fragrance and Beauty business has ongoing training for purchasing teams. These focus on emerging issues and supplier engagement.

We have also spearheaded training initiatives for our suppliers and business partners. In the Middle East and North Africa (MENA) region, we brought together over 100 attendees, representing over 30 suppliers and business partners, to exchange ideas, discuss and develop social sustainability ambitions. Convening in Dubai, we also partnered with expert consultancies to deliver training focused on enhancing supplier capacity on these topics. Attendees benefitted from multiple workshops and opportunities to connect with one another. Following the success of these sessions in 2024, we plan to continue building them out in future.

In 2024, the Fashion business held a global suppliers’ forum as well, bringing together over 200 direct partners, including suppliers and manufacturers. Workshops focused on traceability and sustainability challenges, including social sustainability. In addition to this global forum, the Fashion business also held specialised forums for specific supply chains, including leather and metals. This year, the teams continued to prioritise direct contact with our suppliers and worked closely with the supplier assessment team. For instance, in the Fashion business, a strong presence in the field with suppliers and in production countries allowed them to monitor risks and implement tailored solutions.

COLLECTIVE ACTION

Working with other companies, academic institutions, non-governmental organisations and others helps us challenge, refine and improve our social sustainability ambition and approach. We believe sharing knowledge, best practice and encouraging others to scale up action leads to better outcomes for workers and communities. Some examples of partnerships driving action within and outside of Chanel are:

• We have been part of the Watches and Fine Jewellery Initiative 2030 since 2022. As a member of the Board, we work with more than 70 other members to focus on climate resilience, preserving natural resources and driving inclusion. In addition, we co-chair the Action Committee on “Fostering Inclusiveness”.
This group works to develop action plans and pilot programmes to address social challenges like human rights, inclusivity, and promotion of livelihoods in our value chains.

• We have an ongoing partnership with the Fair Wage Network to implement its Fair Wage approach across the value chain, from designing the appropriate methodology to providing suppliers access to expertise, data and tools.

• We have continued participation in Shift’s Business Learning Programme (BLP), aimed at helping businesses strengthen their human rights approach. Chanel joined the BLP in 2020, working to inform and strengthen our approach to human rights due diligence.

Across Chanel, we are committed to strengthening our social and environmental due diligence methodology and practices. Looking to the year ahead, we will continue leveraging insights from our social materiality and supplier assessments to refine our actions and roadmaps on social sustainability. This will ensure that our purchasing practices, training programmes, tools and resources best support people across our value chain, now and in the future.

Leena Nair, Global Chief Executive Officer

Approved by the Board of Chanel Limited on 19TH May 2025

Download the 2024 Modern Slavery Statement in PDF format

Tax Strategy

Chanel is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, Chanel offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewellery and Watches. Chanel's fragrance and beauty products are sold mainly in high-end department and specialty stores and other carefully selected points of sale operated primarily by third parties. Its fashion, watches and fine jewellery products are sold mostly in Chanel-owned or operated boutiques, but also in a limited number of department stores, watch specialists and fine jewellers. Paying the right amount of taxes, in the right places, at the right times, is core for Chanel and its commitment to being a responsible business.

Chanel’s tax strategy is compliance-based; its strategy is to account for tax on an accurate and timely basis and to pay taxes within the due dates. Compliance for Chanel also means disclosing all relevant facts and circumstances to the tax authorities.

When considering the structure of its business activities, Chanel takes into account consideration of the UK’s tax laws. Chanel does not put into place any schemes, arrangements or tax planning that could be perceived as being contrived or artificial in nature. Given the singularity of the business and the volume of tax obligations, Chanel is inevitably exposed to tax uncertainties, which Chanel actively seeks to identify, evaluate, monitor and manage. Where there is significant complexity in relation to a tax issue, Chanel seeks external, expert advice.

Chanel is committed to the principles of openness and transparency in its approach to dealing with HMRC, with the objective of minimizing tax uncertainties. Chanel does not take positions on tax matters that may create reputational risk or jeopardise its good standing with the UK tax authority. However, Chanel is, if necessary, prepared to defend its positions where it disagrees with a ruling or decision of a tax authority, having always first sought to resolve the disputed matter through active and transparent discussions.

This document, approved by the Board of Directors of Chanel Limited, sets out Chanel’s policy and approach to conducting its tax affairs and dealing with tax risk, and is made available to all of Chanel’s stakeholders. The Finance team will periodically review this document and the Board of Directors of Chanel Limited will approve any amendments to it. This tax policy is aligned with “Ethics at Chanel” (Chanel’s Global Code of Conduct). Its publication is regarded as satisfying the statutory obligation under Part 2, Schedule 19, Finance Act 2016.

DOWNLOAD THE 2024 TAX STRATEGY IN PDF

Gender Pay Gap Report

Under the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017, all companies with 250 or more employees are required to annually report their Gender Pay Gap based on calculations of the difference between the average earnings of men and women. Our statement sets out the information in relation to Chanel Limited and our continued commitment to equality at CHANEL.

LEGAL STATEMENT

LEGAL STATEMENT

Corporate governance report

Online Boutique Terms and Conditions

Modern Slavery Statement

Tax Strategy

Gender Pay Gap Report

The Chanel Limited Pension Plan