FAQ

FINE JEWELLERY

You will find on our website all of our Fine Jewellery collections. However, for our exceptional High Jewellery pieces, only one selection is featured.

We invite you to visit the CHANEL Fine Jewellery Boutique of your choice to discover more items and experience the universe unique to each collection. All pieces displayed on the website are subject to availability in your local boutique.

You will find many types of information about CHANEL jewellery by visiting the Fine Jewellery section of our website.

You can contact us so that we may assist you in your search.

We also invite you to visit the CHANEL Fine Jewellery Boutique of your choice where a sales associate will be able to provide you with personalised recommendations about CHANEL creations and style.

CHANEL Fine Jewellery pieces are created using exceptional gemstones and precious metals, selected for their aesthetic quality and rarity. To preserve their brilliancy, you are advised to give them very special care and handle them delicately.

In our Care & Services section, you will find a few recommendations for use and maintenance that will help you keep your jewellery in perfect condition for a long time.

CHANEL Jewellery watches are precious and delicate. They are water resistant but are not designed to be completely immersed in water. They are protected from dust, rain, and splashing water. This protection is provided by a series of seals, which we recommend replacing every two years to ensure optimal protection.

The water resistance of your watch will be tested and renewed with each service performed by CHANEL workshops. A watch must never be worn in a sauna, Turkish bath, shower, or bath as hot water may damage its water resistance seals.

CHANEL Fine Jewellery creations are made from the most precious materials and the rarest stones.

18K gold, which is gold of a millesimal fineness of 750, is the purest alloy used in jewellery. All CHANEL Fine Jewellery pieces are in either 18K gold or 950 platinum.

In its constant search for perfection, CHANEL Fine Jewellery involves the expertise of a gemologist in the diamond selecting process, who takes the time to examine each gem. This is how CHANEL Fine Jewellery offers exceptional diamonds that are among the finest in the world.

DIAMOND QUALITY CRITERIA (4C)

Diamonds come in a variety of colours, ranging from the so-called "colourless" diamonds whose coloration is classified in accordance with an internationally recognized scale, to those rarer cases of diamonds with more or less saturated colours, such as yellow, blue, pink, champagne, black or green.

A diamond's quality depends on the perfect combination of four criteria, known as "the 4Cs,” which are subject to endless variations that make each stone unique:

Clarity

The clarity of a diamond is determined by the number, size, position and colour of visible inclusions in the stone. Its visibility is measured by using a 10X magnifying glass.

COLOUR

Ideal diamonds are generally distinguished by the absence of color. Thus, the more colorless a diamond, the more rare and precious it is.

An international standard attributes the letter "D" to totally colorless diamonds, with the following letters of the alphabet used to measure yellow or brown tints that appear in the stone.

Cut

The cut is the element that enhances a diamond's qualities, thus revealing its most ideal balance of brilliance, fire and sparkle. This is the only criterion that directly depends on humans, while the other criteria are determined by nature.

Excellent proportions combined with perfectly symmetrical facets enable light to be captured, which allows the carefully-selected stone to reveal its true brilliance.

The word "carat" refers to the seeds of the carob tree, used in antiquity to measure the weight of a diamond, and has been the international standard unit of measurement since 1907. A carat is equivalent to 0.20 grams. The diagram below shows the ratio between the diameter of a round diamond and its carat weight. The weight of a diamond may be greater than 3.5 carats.

CERTIFICATION

For each round diamond with a weight equivalent to or greater than 0.25 carats, for each fancy-cut diamond equivalent to or greater than 0.50 carats, and for each coloured diamond regardless of its weight, CHANEL Fine Jewellery provides a certificate issued by the GIA (Gemological Institute of America), an internationally renowned laboratory.

(In exceptional cases, certain certificates are issued by the HRD, or “Hoge Raad voor Diamant.”)

This certificate works like an identity card for a stone, indicating its composition in terms of the 4Cs while also providing a body of supplementary information attesting to the exceptional quality of a CHANEL Fine Jewellery diamond.

CHANEL Fine Jewellery encourages respect for strict ethical standards in terms of sourcing. Each diamond sold in a CHANEL Fine Jewellery Boutique comes from legal sources, in full compliance with the Kimberley Process certification scheme, as defined by the United Nations.

Under the guarantee system instituted by this process, each partner undertakes to provide a written declaration mentioned on the invoice attesting that the diamonds are sourced from non-conflict countries. This particular vigilance helps ensure the credibility of the diamond trade, eradicating the circulation of stones from countries in situations of armed conflict.

www.kimberleyprocess.com

CHANEL encourages respect for strict ethical, social, and environmental principles in terms of sourcing. Each diamond sold in a CHANEL Fine Jewellery boutique comes from legal sources, in full compliance with the certification system of the Kimberley Process, as defined by the United Nations, and the World Diamond Council System of Warranties (SoW), which fight against “conflict diamonds”. Each diamond comes with a certificate of authenticity that attests to this.

www.kimberleyprocess.com

CHANEL Fine Jewellery is a member of the Responsible Jewellery Council (RJC) and has been certified to its Code of Practices standards since 2011. The Responsible Jewellery Council is a non-profit organisation whose objective is to promote responsible ethical, social, and environmental practices that respect human rights, throughout the entire jewellery supply chain. These apply to diamonds, gold, metals from platinum mines, silver, and coloured gemstones.

www.responsiblejewellery.com

The history of CHANEL Fine Jewellery began one evening in 1932. At her private Faubourg Saint-Honoré mansion, Mademoiselle Chanel exhibited her first collection built around the twin themes of the Comet and the Diamond.

When CHANEL revived this activity in 1993, the collection paid homage to its origins in the form of reproductions and reinterpretations of the first pieces from the “Bijoux de Diamants” collection.

In 1997, the acquisition of one of the finest mansions in the Place Vendôme (situated at Number 18 in the famous square) and the creation of the Watches & Fine Jewellery Boutique seemed the natural conclusion to a secret itinerary that led Mademoiselle Chanel from her Faubourg Saint-Honoré mansion to Rue Cambon, and then on to the Ritz.

This move also marked CHANEL's appearance alongside its peers, the greatest names in fine jewellery. CHANEL Fine Jewellery demonstrates its coming of age through its constantly renewed creativity, forged around the fundamental symbols of the universe of Mademoiselle.

In 2007, CHANEL took luxury to a whole new level, always looking ahead to the future in the image of its founder, who used to say: "I want to be associated with what is yet to come.”

Behind the elegant facade designed by Jules Hardouin-Mansart at 18 Place Vendôme, a new boutique now develops the major themes first proposed at that original exhibition held at Mademoiselle Chanel’s mansion.

In 1993, we enlisted the services of an independent designer who was selected for his creativity and expertise that met CHANEL’s stringent demands, and who was continually inspired by the world of Mademoiselle Chanel. In order to better consolidate and increase the growth of this activity, creation began within CHANEL starting in 2009. This decision gave CHANEL Fine Jewellery new momentum and helped definitively establish it among the most illustrious houses of the Place Vendôme.

Twenty-four years after its launch, CHANEL Fine Jewellery is still experiencing increasing success in the fine jewellery sector.

When she presented her first and only high jewellery collection in 1932, Gabrielle Chanel set a tone that would endure: the line leads. Material is no longer a limit, as gold and diamonds give way to designs inspired by her perception of the world. Just like ribbons, the pieces move with the contours of a woman’s body, allowing her to feel liberated and move freely.

This technical feat can be found at the heart of the creation process for CHANEL Fine Jewellery. Each raw material—stones, pearls, and precious metals—is carefully selected by experts following standards of the highest quality, in particular the 4 Cs of diamonds (colour, clarity, cut, and carat).

Located at Place Vendôme, the birthplace of French Fine Jewellery, the creative studio is where technical know-how meets ingenuity. A place where the purity of the materials is combined with the expertise of artisan jewellers to create pieces with a uniquely recognisable allure.

Below you will find a link to CHANEL's Report to Society, which outlines our long-term commitment to a future that creates value both for our brand and for society.

Report to Society

Below you will find a link to our CHANEL Mission 1.5° commitment to tackle climate change in line with the targets of the 2015 Paris Climate Agreement.

CHANEL Mission 1.5° - EN

CHANEL Mission 1.5° - FR

The complete range of CHANEL Fine Jewellery collections is available exclusively at CHANEL Watches & Fine Jewellery boutiques. A limited selection of pieces is available at CHANEL fashion boutiques.

Click & Collect is also available for select Watches and Fine Jewellery pieces. Order creations on chanel.com and pick them up at the 173 New Bond Street, London, W1S 4RF boutique.

You can contact us so that we may assist you in your search.

We also invite you to visit the CHANEL Fine Jewellery Boutique of your choice where our sales associates are at your disposal for a personalised appointment.

For all press enquiries please contact: uk.pressoffice@chanel.com

You can subscribe to our Newsletter and follow CHANEL on social media:

To receive the catalog for our collection, we invite you to visit the CHANEL Fine Jewellery Boutique of your choice.

All CHANEL Fine Jewellery collections are available exclusively in CHANEL Fine Jewellery Boutiques. The ULTRA and COCO CRUSH collections are also available in selected CHANEL Fashion Boutiques

To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.

The following payment methods are accepted: credit card (Visa, MasterCard, American Express, Diners Club, Japan Credit Bureau (JCB), China Union Pay (CUP), Maestro), cash (EUR, USD, JPY, CHF and GBP) and bank transfer.

If you are paying in cash, there may be additional regulatory requirements in the UK. All sales are subject to the terms and conditions printed on the invoice.

We invite you to visit a boutique where one of our sales associates will be able to answer any questions you may have, or contact us.

If applicable, you can receive a tax refund form on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.

In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the Airport terminal, or at your last exit point from the European Union.

The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE).

If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.

To help you determine a custom size for your fine jewellery piece, our expert advisors are available to assist you in all CHANEL Fine Jewellery Boutiques.

To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.

CHANEL offers an engraving service that allows you to customise your fine jewellery piece by engraving a name or a message on it.

For more information about this service, please visit the CHANEL FINE JEWELLERY Boutique of your choice, or refer to the Clients Service section.

To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.

Each CHANEL Fine Jewellery creation is subject to the legal warranties currently in force. The following are not covered by these warranties:
• Damage resulting from accidents or from inappropriate or abusive use of a fine Jewellery creation;
• Damage resulting from repairs or dismantling not undertaken by a CHANEL Fine Jewellery Boutique;
• The consequences of normal wear & tear and the aging of a fine jewellery piece.

CHANEL Jewellery watches have successfully passed the most rigorous reliability tests devised by Swiss watchmaking professionals. They are therefore guaranteed against all manufacturing defects for two years from the date of purchase marked on the International Guarantee Certificate. This guarantee is total (parts and labour).

However, these two guarantees exclude the following:
• Damage caused by accidents or by misuse of the watch (violent shock, crushing, rough handling of the clasp, etc.);
• Damage caused by repairs or dismantling not carried out by a CHANEL watchmaking workshop or an authorized CHANEL watchmaking workshop;
• The consequences of normal use and aging of the watch. It also excludes leather straps, given their specific nature.

For more information about the terms and conditions for CHANEL guarantees, please refer to our Care & Services section.

CHANEL Fine Jewellery benefits from an international network of workshops that meet the strictest technical standards while providing impeccable service. For all repairs, we invite you to take your fine jewellery creation to the CHANEL Fine Jewellery Boutique of your choice. Any repair not carried out by a CHANEL Boutique, a CHANEL Fine Jewellery workshop, or an authorised CHANEL retailer exposes your fine jewellery creation to the risk of serious damage and the voiding of any applicable guarantee.

To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.

To have your CHANEL fine jewellery creation sized, please visit the CHANEL FINE JEWELLERY Boutique of your choice.

To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.

An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.

However, in the event of theft or loss of the product, it is possible to obtain a duplicate by providing supporting documents (copy of complaint form, affidavit, and a copy of your ID card).

For more information, you can contact us.

Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL FINE JEWELLERY Boutique or from an authorised retailer, of which you can find an exhaustive list in our Store Locator section.

We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can verify if it is CHANEL authorised or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.

We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.

This complimentary service lets you order select Watches and Fine Jewellery pieces on chanel.com, then pick them up at a CHANEL Watches & Fine Jewellery boutique. Enjoy a seamless, exceptional experience with personalized assistance from a Sales Advisor.

For more information, please contact CHANEL Fine Jewellery by calling 020 7499 0005, Monday - Saturday from 10am - 6pm, or via email at watchesandfinejewellery@chanel.com.

Explore Watches and Fine Jewellery collections on chanel.com, then add a piece to your bag by clicking “Click & Collect.” Once your payment has been made, a confirmation page will appear with your order number, indicating that your order has been received. A confirmation will also be sent to you by e-mail.

All Click & Collect orders can be collected from the flagship boutique at 173 New Bond Street, London, W1S 4RF. You will need to show proof of ID alongside your order confirmation notification.

The following locations offer Click & Collect:

173 New Bond Street
London
W1S 4RF

For hours and directions, visit the store locator.

Watches and Fine Jewelry orders are typically ready within 2 – 5 business days. Subject to product availability and approval. Please do not arrive at the boutique until you are notified that your order is ready for pickup.  

If you haven’t received an update about your order, please check your “Spam” and “Other” email folders. You can also view the status of your order at any time by logging in to your account. If there is a delay with your order, you will be promptly notified. Should you have any questions or need further assistance, please contact CHANEL Fine Jewellery by calling 020 7499 0005, Monday - Saturday from 10am - 6pm, or via email at watchesandfinejewellery@chanel.com.

You will receive an email when your order is ready to be picked up. Once you do, you can visit the boutique anytime during regular operating hours to pick it up. Please collect your order within 30 days. The boutique’s phone number can be found in your confirmation email or via the store locator.

Every order is prepared with the utmost care and presented in signature CHANEL Watches and Fine Jewellery packaging.

Once your order is ready for pickup, please collect it within 30 days. The boutique’s phone number can be found in your confirmation email or via the store locator.

If you are unable to pick up your order, you may designate someone to do so on your behalf. Email the boutique at watchesandfinejewellery@chanel.com and provide that person’s legal name ahead of time. The delegated person must show proof of ID alongside your order confirmation email. The boutique’s phone number can be found in your confirmation email or via the store locator.

Follow the instructions in the size guide to find the bracelet or ring that fits you best. If you have any questions or need further assistance, please contact CHANEL Fine Jewellery by calling 020 7499 0005, Monday - Saturday from 10am - 6pm, or via email at watchesandfinejewellery@chanel.com. Pieces can be returned or exchanged at the boutique within 28 days from the date of receipt.

Select timepieces can be adjusted. To learn more about the resizing service on jewellery and on watches.

For more information, speak with a Sales Advisor or book an appointment at a boutique.

The following payment methods are accepted:
- MasterCard
- VISA
- American Express
- Maestro
- China Union Pay
- JCB
- Diners Club

We do not accept: CHANEL Gift Certificates purchased in a boutique, personal cheques or postal orders.

Unfortunately, no changes can be made once an order has been placed.

Payments are made via the secure server of our partner, Adyen, a recognised payment operator. None of your banking information is transmitted via the website, so payment by credit card is completely secure.

Contact the boutique team by emailing watchesandfinejewellery@chanel.com or by calling 020 7499 0005, Monday - Friday, 10am - 6pm.

Watches and Fine Jewelry pieces are only available for Click & Collect. Orders are typically ready within 2 – 5 business days, subject to product availability and approval.

To place an order, add a piece to your bag by clicking “Click & Collect” and select the boutique where you’d like to pick up your order. Once your payment has been made, a confirmation page will appear with your order number, indicating that your order has been received. A confirmation will also be sent to you by e-mail.

You will need to show proof of ID alongside your order confirmation notification. Please collect it within 30 days. The boutique’s phone number can be found in your confirmation email or via the store locator.

Your payment method will be debited when your order is ready for collection. You will receive an email and text message from us confirming when your order is ready for collection.

For Click & Collect orders, you will receive an email when your order is ready for pickup at your selected boutique.

You can contactcontact CHANEL Fine Jewellery by calling 020 7499 0005, Monday - Saturday from 10am - 6pm, or via email at watchesandfinejewellery@chanel.com.

You can return all part of your order within 28 days from the date of receipt.

Simply complete the return form (enclosed with your package) and return the products to us, unopened in their original and unaltered condition, within their original packaging. Please be aware that we are only able to accept refunds of pieces in store at: 173 New Bond Street, London, W1S 4RF. Returns are not available via any alternative method and will not be accepted at any other retail outlets that sell CHANEL products.

We are only able to accept refunds for pieces that are unworn, in their original packaging and in perfect resellable condition, and that:
• Have not been worn, used or altered.
• Have not been engraved or modified at your request.
• Is not a unique piece.

Please note that, due to hygiene reasons, you do not have the right to return earrings unless the products are faulty.

If the conditions above are met, you will be refunded for returned goods.

You are also able to inform us of your return request before returning the goods by contacting the 173 New Bond Street boutique; indicating the items and quantities returned, your name, address, order number and, if you are able to do so, your phone number and email address.

In case of an error with the content of the order, or a damaged or defective product, we kindly ask that you contact CHANEL 173 New Bond Street at 020 7499 0005, Monday - Saturday from 10:30AM - 5:30PM or via email at watchesandfinejewellery@chanel.com within twenty-eight (28) business days of receiving the order.

We invite you to consult the complete returns procedure in the general Terms & Conditions of Sale available on www.CHANEL.com.

All CHANEL Fine Jewellery pieces come with a Certificate of Authenticity.

Your piece has been meticulously crafted at a CHANEL Fine Jewellery workshop, where it has received the utmost care throughout every stage of the production process. We certify that all CHANEL Fine Jewellery pieces are made of 18K gold (750 ‰) or platinum (950 ‰).

Only products purchased on chanel.com through Click & Collect, in a CHANEL boutique or at an authorized CHANEL retailer are guaranteed to be authentic. Only authentic CHANEL Fine Jewellery pieces are eligible for repairs.

Click here to learn more about our recommandations to ensure the longevity of your piece.

For Click & Collect orders, an invoice will be sent via email once your order has been picked up. If you have an account, you may also access your invoice by clicking on the profile icon and then “Orders.”

*Suggested retail price. More information

↩