FAQ
FASHION
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.
You will find many types of information about CHANEL products by visiting the Fashion section of our website.
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalized recommendations about CHANEL products and style.
Every year, the CHANEL studio introduces 6 Ready-to-Wear collections, 2 Capsules collections and 2 Haute Couture collections.
The Ready-to-Wear lines and Capsules collections, which are available in CHANEL Fashion Boutique, follow the fast pace of the latest fashion designs:
• A Spring-Summer preview collection (released in our boutiques in February) and then the Spring-Summer collection that comes out in March;
• A tribute to CHANEL's unique craftsmanship called the Métiers d'Art collection that comes out in June;
• An Autumn-Winter preview collection (released in July) and then the Autumn-Winter collection that comes out in September;
• A Cruise collection that comes out in November.
• A CHANEL Coco Neige capsule collection and a CHANEL Coco Beach capsule collection.
You can see a seasonal collection of CHANEL designs as the collections come out, plus some iconic leather goods. Discover CHANEL collections.
We invite you to visit the CHANEL Fashion Boutique of your choice to discover more items and experience the universe unique to each collection.
CHANEL chooses to work with the best craftsmen, those who meet its excellence and quality standards, wherever these skilled experts may be located: handbags and shoes are made in France and Italy, which are two countries renowned for their exceptional craftsmanship in luxury leather goods, small leather goods in Italy and Spain, since a traditional knowledge of working leather can be found there, espadrilles in Spain, and knitwear is made in France, Italy and Scotland.
You can contact us either online or by calling the CHANEL Fashion Boutique of your choice so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalized recommendations about CHANEL products and style. For all press enquiries please contact uk.pressoffice@chanel.com
You can subscribe to our Newsletter and follow CHANEL on social media:
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.
Also, check out the latest articles on CHANEL News.
To find the CHANEL Fashion Boutique nearest you, please refer to our Store Locator section or contact us.
The following payment methods are accepted: credit or debit card (Visa, MasterCard, American Express, Diners Club, Japan Credit Bureau (JCB), China Union Pay (CUP), Maestro), cash (EUR, USD, JPY, CHF, and GBP) or bank transfer.
Cash payments are also accepted providing certain regulatory requirements are met. Please contact a CHANEL Fashion Boutique for details.
We invite you to visit an advisor at a boutique or to contact us either online or by calling the CHANEL Fashion Boutique of your choice.
We invite you to bring the product you wish to return for a credit note or an exchange in original and unaltered condition, within 14 days of purchase, to the CHANEL Boutique of your choice (Store Locator) in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
Please contact us for more details on our detailed return policy.
Only the House of CHANEL can provide the most appropriate care for each creation while respecting its authenticity.
CHANEL & moi is a commitment designed to accompany you throughout the life of your pieces through specific care tips and a range of tailor-made services. Learn more about the commitment here.
Our boutiques welcome you for any question or aftersales service needs. Book an appointment at the boutique of your choice here.
CHANEL & moi is a commitment to the unparalleled craftmanship and quality of our pieces, that are part of your allure. Learn more about the commitment here.
Every client can have their garment perfectly tailored to their silhouette, while remaining true to the original creation.
The expert eye of the tailors observes the silhouette before adjusting a garment that embodies both the individuality of the client and the ever-reinvented elegance of CHANEL that only the House couturières and couturiers can ensure.
Our boutiques welcome you for any questions or alteration requests. Book an appointment at the boutique of your choice here.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorized CHANEL retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.