LE VOLUME ULTRA-NOIR DE CHANELMASCARA

What are my delivery options ?

Orders placed through the CHANEL Online Boutique are processed by the CHANEL teams and shipped to Sweden only.

Delivery options:

Standard Delivery (99 SEK, complimentary over 500 SEK)
TNT Delivery Monday to Friday - within 4 to 6 business days (depending on your postcode).You will receive by email and SMS a delivery date notification directly from TNT. If you wish to reschedule, you may select an alternative delivery date. In case of absence, you will be invited to arrange a new delivery.

Express delivery (119 SEK, complimentary over 500 SEK)
BRING Delivery Monday to Friday - within 2 to 3 business days (depending on your postcode).
You will receive by SMS a 3-hour time slot proposal for your delivery, directly from BRING. To be delivered, you will have to confirm the time slot or reschedule an alternative delivery date. In case of absence, you will be invited to arrange a new delivery. In addition to advanced notification, the driver always calls 30 - 60 minutes prior to delivery.

Click & Collect (Complimentary)
Order collection from all CHANEL Fragrance & Beauty Boutiques (Stockholm, Göteborg and Malmö)
Pick-up available in boutique same day for orders placed before 3p.m. on business days.
You will receive a SMS when your order is ready for collection.
Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following business day & all orders will require a signature on delivery.

What are your return / exchange policies ?

You can return all or part of your order within 40 calendar days from the date of receipt.
Simply complete the return form enclosed with your package (also available on our website if you have created an account) and send us the unused products in their original packaging,
along with the return form :

Via Bring collecting points to CHANEL Online Boutique - Client Care Center, Mäster Samuelsgatan 3, 111 44 Stockholm, along with the Return Form provided in the delivery package or downloaded from the CHANEL Online Boutique, in the section "My Account / My Orders" by clicking on the "Return" section;
Or

In store in one of CHANEL Fragrance & Beauty Boutiques in Sweden only (list available on chanel.se in the Store Locator section)  , along with the Return Form provided in the delivery package or downloaded from the CHANEL Online Boutique, in the section "My Account / My Orders" by clicking on the "Return" section.
Please note that returns will not be accepted at any other retail outlets that sell CHANEL products, in Sweden or abroad.

For Click and Collect: by returning the Product(s) to one of CHANEL Fragrance & Beauty Boutiques in Sweden only (list available on chanel.se in the Store Locator section).

For hygiene and safety reasons, sealed products that have been opened are not eligible for reimbursement.

If the above conditions are met, you will receive a refund for the returned products as well as the delivery costs that you originally incurred (except in the case of a partial return).