CHANEL watches have passed the most rigorous reliability tests devised by the Swiss watchmaking industry. They are guaranteed against all manufacturing defects for two years from the date of purchase marked by the CHANEL-authorised retailer on the International Guarantee Certificate, with the exception of the J12 watch equipped with a Calibre 12.1 which is guaranteed for five years. This guarantee is all inclusive (i.e. it includes parts and labour). However, it excludes:
- Damage caused by accidents or by misuse of the watch (violent shocks, crushing, rough handling of the clasp, etc.)
- Damage caused by any repair or disassembly that has not been carried out by a CHANEL boutique, an authorised CHANEL retailer or a watch workshop authorised by CHANEL.
- Wear and tear resulting from the normal use and ageing of the watch.
- Leather straps, given the specific nature of these items.
This guarantee does not affect your statutory rights and/or the application of any relevant laws or regulations. To benefit from the CHANEL International Guarantee, you must return your watch to a CHANEL boutique or an authorised CHANEL retailer. This guarantee only becomes applicable on presentation of the CHANEL International Guarantee Certificate, duly completed, dated and signed by an authorised CHANEL retailer.