We hope that you will be delighted with your order. However, if you
wish to return the Product(s), you have the right to return your order
within 28 days from the date your product is delivered.In order to
receive a full refund, simply complete the return form and attach the
prepaid return label to the outside of your package and then follow
one of the options detailed below.
Via post: complete the
return form, provided in the delivery package and then attach the
prepaid return label to the outside of your package and drop the items
at a DPD location as listed on DPD.
In store at one of
the following CHANEL boutiques:
- CHANEL Fragrance & Beauty boutique at Covent Garden
- CHANEL Fragrance & Beauty boutique at Spitalfields
- CHANEL Fragrance & Beauty Boutique at St Pancras
Please note that returns will not be accepted at any other retail
outlet that sells CHANEL products.
All refunds will be credited to the original card/method that was
used for payment, and refund processing time may vary depending on
your bank. Please note, chanel.com orders cannot be exchanged, but you
may return an order to receive a refund. Please call 0800 028 5005 for