We hope that you will be delighted with your order. However, if you
wish to return the Product(s), you have the right to do so. In light
of the current situation, we have extended our returns window from 28
days to 60 days for all orders placed on 1st March onwards until
further notice. In order to receive a full refund, simply complete the
return form and attach the prepaid return label to the outside of your
package and then follow one of the options detailed below.
Via post: complete the return form, provided in the delivery
package and then attach the prepaid return label to the outside of
your package and drop the items at a DPD location as listed on DPD.
In store at one of the following CHANEL Boutiques:
- CHANEL Fragrance & Beauty Boutique at Covent Garden
- CHANEL Fragrance & Beauty Boutique at Old Spitalfields Market
- CHANEL Fragrance & Beauty Boutique at St Pancras
Please note that returns will not be accepted at any other retail
outlet that sells CHANEL products.
All refunds will be credited to the original card/method that was
used for payment, and refund processing time may vary depending on
your bank. Please note, chanel.com orders cannot be exchanged, but you
may return an order to receive a refund. Please contact us via email
if you have any queries.