CHANEL Fine Jewelry enjoys an international network of repair workshops that combine the highest technical mastery with respect for fine jewelry expertise. Your jewelry piece may be taken to a CHANEL boutique for any repairs.
After your jewelry piece has been taken to a CHANEL boutique, it is then sent to our workshops. Our jewelers will evaluate your jewelry and provide an estimate for the required repair. This expertise is transferred to our boutique in the form of an estimate. The repair will begin as soon as you have accepted the estimate.
Return of jewelry to boutique
Once the repair has been completed and the final quality control checks have been carried out, your jewelry is returned to the boutique where you dropped it off. Our sales personnel will then contact you to let you know that it is ready. Our boutique teams are available to answer any questions you may have during the repair process.
Any service or repair not carried out by a CHANEL boutique or CHANEL Fine Jewelry-authorized workshop exposes your jewelry to the risk of damage.