You may return all or part of your order within 30 days from the date
of receipt. When this period expires on a Saturday, Sunday or a
holiday, it is extended until the next business day.
Simply complete the return form attached to your package and send us
the products in its original packaging. You can also inform us of your
desire to return all or part of your order before returning the
products by indicating the items and quantities returned, your name,
mailing address, order number and if possible phone number and email
address. In any case, the products must be returned within this period
of 30 days. CHANEL Online Store's Customer Service is available
toll-free at 1-888-924-2635 Monday through Thursday from 9am to 5pm ET
and Friday from 9am to 3:30pm ET. You can also send us your request by
completing the form «Do you have a question? »
puts at your disposal in your package a prepaid transport label
allowing you to return your parcel without cost. Apply directly on
your return package before depositing it at a post office and sending
it to the following address:
55 Marie-Victorin Boulevard,
Candiac, J5R 1B6
If you do not use this prepaid label, shipping will be at your
For hygiene and safety reasons, sealed products
that have been unsealed can not be subject to a retraction. If the
above conditions are respected, you will be refunded for the returned
products. This refund will be made by crediting the payment method
used for payment within 14 days of receipt of the products or after
you have provided proof of shipment. The refund will not incur any
costs on your part.
Other reasons for return / Do you
have a question?
In the event of an error in the content
of the order, damaged or defective product, please contact CHANEL
Online Store Customer Service at 1-888-924-2635 from Monday to
Thursday from 9am to 5pm ET and Friday from 9am to 3:30pm ET.
We invite you to consult the procedure of complete return in
the General Conditions of Sale.