FAQ
FRAGRANCE & BEAUTY
Prices for CHANEL products are listed in the CHANEL Online Boutique.
Since prices for CHANEL products are not fixed, authorised CHANEL retailers are free to set their own resale prices.
You can contact us online or by telephone so that we may assist you in your search.
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
0810 50 0010
charges apply max 0,10€/min
Monday to Friday: 10h-19h
Belgium
070 66 55 55
0,15 €/min
Monday to Friday: 10h-19h
Danemark
28158000
National calling costs
Monday to Friday: 10h-19h
France
800255005
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Germany
01801 24 26 35
3,9 ct €/min - 42 ct from mobile phone
Monday to Friday: 10h-19h
Italy
840000210
0,08 €/min
Monday to Friday: 10h-19h
Luxemburg
26 37 57 31
0,03 €/min
Monday to Friday: 10h-19h
Russia
880 070 018 72
Toll-free call from a land-line telephone
Monday to Friday: 09h-18h
Spain
901 51 95 19
0,05€/call then 0,02 €/min
Monday to Friday: 10h-19h
Sweden
020 755 755
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
The Netherlands
0900 519 2005
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
You may contact the Customer Service Department of the CHANEL Online Boutique by telephone
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
0810 50 0010
charges apply max 0,10€/min
Monday to Friday: 10h-19h
Belgium
070 66 55 55
0,15 €/min
Monday to Friday: 10h-19h
Danemark
28158000
National calling costs
Monday to Friday: 10h-19h
France
800255005
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Germany
01801 24 26 35
3,9 ct €/min - 42 ct from mobile phone
Monday to Friday: 10h-19h
Italy
840000210
0,08 €/min
Monday to Friday: 10h-19h
Luxemburg
26 37 57 31
0,03 €/min
Monday to Friday: 10h-19h
Russia
880 070 018 72
Toll-free call from a land-line telephone
Monday to Friday: 09h-18h
Spain
901 51 95 19
0,05€/call then 0,02 €/min
Monday to Friday: 10h-19h
Sweden
020 755 755
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
The Netherlands
0900 519 2005
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
For questions about our makeup products, you can also refer to our Makeup Lessons.Our beauty advisors are also available to assist you in all authorised CHANEL retailers
CHANEL does not publish catalogues or brochures for its cosmetic products. You can find the most complete and up-to-date information about our products by browsing our website.
You may also contact the Customer Service Department of the CHANEL Online Boutique by telephone:
CUSTOMER CARE SERVICE - LA BOUTIQUE EN LIGNE
Phone numbers
Price
Opening hours (France - Paris time)
Austria
0800 29 8 444
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Belgium
0800 97 447
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Bulgaria
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Croatia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Danemark
080 10 10 50
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Estonia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Finland
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
France
01 58 37 68 00
National calling costs
Monday to Saturday: 10h-19h
Germany
0800 55 19 555
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Italy
800411344
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Latvia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Lithuania
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Luxembourg
80025250
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Poland
0800 889 666
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Portugal
213223146
National calling costs
Monday to Friday: 10h-19h
Romania
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Slovakia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Slovenia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Spain
+34 919 01 95 56
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Sweden
020 53 00 00
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
The Netherlands
0800 333 23 33
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
or visit an authorised CHANEL where our beauty advisors are available to assist you.
First of all, you should know that this sensation is quite normal. It is explained by a habituation effect that no longer allows us to detect a fragrance on ourselves the same way we did when we first started wearing it. However, do not fear: other people will still be able to smell and appreciate the fragrance on you.
\tThere is, however, a simple way to enhance your usual perfume: use one or two complementary products from the line, such as a cream or body lotion, for example. The scent that is delicately left on your skin will enhance your fragrance all day long.
\tWe invite you to discover all of the products in the Fragrances section of our website.
\tTo receive personalised recommendations, please contact the Customer Service Department of the CHANEL Online Boutique by telephone
CUSTOMER CARE SERVICE - LA BOUTIQUE EN LIGNE
Phone numbers
Price
Opening hours (France - Paris time)
Austria
0800 29 8 444
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Belgium
0800 97 447
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Bulgaria
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Croatia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Danemark
080 10 10 50
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Estonia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Finland
International calling costs
Monday to Friday: 10h-19h
France
01 58 37 68 00
National calling costs
Monday to Saturday: 10h-19h
Germany
0800 55 19 555
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Italy
800411344
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Latvia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Lithuania
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Luxembourg
80025250
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Poland
0800 889 666
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Portugal
213223146
National calling costs
Monday to Friday: 10h-19h
Romania
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Slovakia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Slovenia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Spain
+34 919 01 95 56
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Sweden
020 53 00 00
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
The Netherlands
0800 333 23 33
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Selecting a fragrance is a personal experience that depends on our habits and olfactory memory. This memory is often linked to personal emotions or our lifestyle.
To be advised in selecting a CHANEL fragrance, we recommend that you visit a brand-authorised retailer. A beauty advisor will be able to provide recommendations after speaking in-depth with you about what you are looking for. To find the authorised CHANEL retailer nearest you, please refer to the list of retailers on our website. You will also find a description of all our fragrances in the Fragrances section of our website.
You may also contact the Customer Service Department of the CHANEL Online Boutique by telephone.
CUSTOMER CARE SERVICE - LA BOUTIQUE EN LIGNE
Phone numbers
Price
Opening hours (France - Paris time)
Austria
0800 29 8 444
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Belgium
0800 97 447
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Bulgaria
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Croatia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Danemark
080 10 10 50
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Estonia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Finland
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
France
01 58 37 68 00
National calling costs
Monday to Saturday: 10h-19h
Germany
0800 55 19 555
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Italy
800411344
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Latvia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Lithuania
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Luxembourg
80025250
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Poland
0800 889 666
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Portugal
213223146
National calling costs
Monday to Friday: 10h-19h
Romania
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Slovakia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Slovenia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Spain
+34 919 01 95 56
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Sweden
020 53 00 00
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
The Netherlands
0800 333 23 33
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
The classic enemies of perfume are heat, air and light. We also recommend that you keep your bottle tightly sealed, store it in its original packaging if possible (if the environment where it is kept is overly bright), and of course, keep it away from sources of heat. You can make your fragrance last several years by following these simple recommendations.
At this time CHANEL makes very few miniature bottles, which are produced only for perfume extracts. However, the House regularly provides authorised CHANEL perfume retailers with samples of its Eau de Toilette and Eau de Parfum fragrances in the form of mini-sprays, which allow you to discover the fragrances.
For all orders with Fragrance, Makeup or Skincare products, placed through the CHANEL Online Boutique, you are given the option of selecting two Fragrance, Makeup or Skincare samples.
To find the authorised CHANEL retailer nearest you, please refer to the Store Locatorsection on our website.
There are two ways to apply a fragrance:
To the skin directly, to pulse points such as the wrist and neck, in order to intensify the fragrance. The way a fragrance reacts with your skin will create a very personal and seductive effect;</li>\t<li>To your clothing, to preserve the integrity of the original fragrance. However, you should remember that some fabrics are delicate, and perfume can sometimes cause staining. We also recommend always applying a fragrance to the inside of your clothing or to its lining.
To receive personalised recommendations, please contact the Customer Service Department of the CHANEL Online Boutique by telephone:
CUSTOMER CARE SERVICE - LA BOUTIQUE EN LIGNE
Phone numbers
Price
Opening hours (France - Paris time)
Austria
0800 29 8 444
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Belgium
0800 97 447
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Bulgaria
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Croatia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Danemark
080 10 10 50
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Estonia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Finland
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
France
01 58 37 68 00
National calling costs
Monday to Saturday: 10h-19h
Germany
0800 55 19 555
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Italy
800411344
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Latvia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Lithuania
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Luxembourg
80025250
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Poland
0800 889 666
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Portugal
213223146
National calling costs
Monday to Friday: 10h-19h
Romania
+33 1 58 37 46 23