FAQ
EYEWEAR
CHANEL optical frames are all single vision friendly frame. For progressive lenses compatibility, you can refer to the features section of CHANEL optical product pages.
You can contact us either Online or by telephone so that we may assist you in your search.
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
43720882602
National calling costs
Monday to Saturday: 10h-19h
Every year, the CHANEL studio introduce seven collections of eyewear:
Four collections of eyeglasses and sunglasses are available in our CHANEL Fashion Boutiques (sunglasses only) and at Authorised CHANEL retailers (eyeglasses and sunglasses);
Three sunglass collections called Runway (because they go with the Ready-to-Wear Spring-Summer, Fall-Winter and Cruise collections) are only available in our CHANEL Fashion Boutiques.
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
43720882602
National calling costs
Monday to Saturday: 10h-19h
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalised recommendations about CHANEL products and style.
Every year, Virginie Viard and the CHANEL studio introduce seven collections of eyewear:
Four collections of eyeglasses and sunglasses are available in our CHANEL Fashion Boutiques (sunglasses only) and at Authorised CHANEL retailers (eyeglasses and sunglasses);
Three sunglass collections called Runway (because they go with the Ready-to-Wear Spring-Summer, Fall-Winter and Cruise collections) are only available in our CHANEL Fashion Boutiques.
You will find all the eyewear products on our website: glasses and sunglasses in every colour. Discover CHANELeyewear.</br>
We invite you to visit the CHANEL Fashion Boutique of your choice to learn more and get personalised advice.
Every pair of CHANEL glasses is a fragile piece made with special materials. Therefore, you need to care for each type of frame in a particular way. There are general care instructions in a booklet that comes with your glasses.</br>
For special materials like leather and pearls, ask for advice in a CHANEL Boutique or an authorized CHANEL eyewear retailer, or you can contact a Customer Care Advisor online so that we may assist you.
CHANEL finds the best craftsmanship to meet its exacting criteria on quality and excellence. Eyewear and footwear are made in Italy, bags and costume Jewellery are made in France and Italy, and small leather goods or espadrilles and similar products are manufactured in Spain, which also uses traditional leatherwork techniques.
You can contact us either Online or by telephone so that we may assist you in your search.
CUSTOMER CARE SERVICE - LA BOUTIQUE EN LIGNE
Phone numbers
Price
Opening hours (France - Paris time)
Austria
0800 29 8 444
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Belgium
0800 97 447
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Bulgaria
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Croatia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Danemark
080 10 10 50
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Estonia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Finland
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
France
01 58 37 68 00
National calling costs
Monday to Saturday: 10h-19h
Germany
0800 55 19 555
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Italy
800411344
Toll-free call from a land-line telephone
Monday to Saturday: 10h-19h
Latvia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Lithuania
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Luxembourg
80025250
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Poland
0800 889 666
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Portugal
213223146
National calling costs
Monday to Friday: 10h-19h
Romania
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Slovakia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Slovenia
+33 1 58 37 46 23
International calling costs
Monday to Friday: 10h-19h
Spain
+34 919 01 95 56
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
Sweden
020 53 00 00
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
The Netherlands
0800 333 23 33
Toll-free call from a land-line telephone
Monday to Friday: 10h-19h
We also invite you to visit the Boutique or the Authorised CHANEL retailer of your choice where our advisors are at your disposal for a personalised appointment.
You can subscribe to our Newsletter . For Austria, Bosnia, Germany and Israel, you will have to confirm your subscription by clicking on the link in the confirmation e-mail.</br>
You can also follow CHANEL on social media:Facebook
Instagram
Twitter
Youtube
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.
Also check out the latest articles on CHANEL News.Also check out the latest articles on CHANEL News.
To find the nearest CHANEL Fashion Boutique, please refer to the store Locator section or Contact Us.
You can contact us by telephone so that we may assist you.
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
43720882602
National calling costs
Monday to Saturday: 10h-19h
Middle East: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, cash (AED, SAR, KWD, BHD, QAR, EUR, USD) or bank transfer.
Austria: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay, EC), Alipay, WeChat Pay, cash (EUR) or bank transfer.
Belgium: The following payment methods are accepted: card (Bancontact, Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay, EC), Alipay, WeChat Pay, cash (EUR) or bank transfer.
Czechia: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (CZK, EUR) or bank transfer.
Denmark: The following payment methods are accepted: card (Dankort, Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (DKK, USD, EUR, GBP) or bank transfer.
France/ Monaco: The following payment methods are accepted: card (CB,Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (EUR, USD, GBP, CHF, JPY) or bank transfer.
Germany: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay, EC), Alipay, WeChat Pay, cash (EUR) or bank transfer.
Italy: The following payment methods are accepted: card (Bancomat, Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, cash (EUR, USD, GBP, CHF, JPY) or bank transfer.
Luxembourg: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (EUR) or bank transfer.
Poland: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, cash (PLN, EUR, USD) or bank transfer.
Spain: The following payment methods are accepted: card (Bancomat, Punto Oro,Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (EUR, USD, GBP) or bank transfer.
Sweden: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (SEK, USD, EUR, GBP) or bank transfer.
The Netherlands: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (EUR, USD, GBP, CHF, JPY) or bank transfer.
Turkey: The following payment methods are accepted: cards (Visa, Mastercard, American Express, China UnionPay), cash (TRY, EUR, USD, GBP, CHF).Switzerland : The following payment methods are accepted : credit cards (VISA, Mastercard, Maestro, Amex, CUP, Diners, JCB), cash (EUR, CHF, GBP, USD, JPY).
You can contact us by telephone so that we may assist you.
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
43720882602
National calling costs
Monday to Saturday: 10h-19h
Please note that regulations and procedures concerning tax refunds vary depending on the country of purchase.
ME: For all purchases greater than €175, you can receive a tax refund on the day of purchase if you are a resident outside the Middle East and are able to present your original passport. You must leave the Middle East before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the Middle East.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) at a rate of 11.7% of the purchase total (incl. tax), or directly to PREMIER TAX FREE by payment card or transfer at a rate of 13% of the purchase total (incl. tax).
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
Please note that regulations and procedures concerning tax refunds vary depending on the country of purchase.
Poland: For all purchases greater than 300 PLN, you can receive a tax refund on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the European Union.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center), or directly to PREMIER TAX FREE by payment card or transfer.
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
Russia: For all purchases greater than 10,000 rubles, you can receive a tax refund on the day of purchase if you are a resident outside Russia and are able to present your original passport. You must leave the country before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) at a rate of 10-12% of the purchase total (incl. tax).
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
Denmark: For all purchases greater than 300 DKK, you can receive a tax refund on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the European Union.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center)), or directly to PREMIER TAX FREE by payment card or transfer.
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
Norway: For all purchases greater than 315 NOK, you can receive a tax refund on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the European Union.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center), or directly to PREMIER TAX FREE by payment card or transfer.
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
Sweden: For all purchases greater than 200 SEK, you can receive a tax refund on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the European Union.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) or directly to PREMIER TAX FREE by payment card.
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
Switzerland: For all purchases greater than 300 CHF, you can receive a tax refund on the day of purchase if you are a permanent resident outside Switzerland. You must leave the country before the end of the month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the country.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) or directly to PREMIER TAX FREE by payment card, bank transfer or check.
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
Turkey: For all purchases greater than 108 TRY, you can receive a tax refund on the day of purchase if you are a permanent non-Turkey resident. You must leave the country before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the country.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) or directly to PREMIER TAX FREE by payment card.
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
We invite you to bring the product you wish to return or exchange to the CHANEL Boutique of your choice ( Store Locator in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
Middle East: We invite you to bring the product you wish to return or exchange to the CHANEL Boutique of your choice (Store Locator) in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
You have 30 days from the date of purchase to return it. If you do not return the product within the original country of purchase, contact us for more details on our international return policy.
Please note that you cannot return purchases made in Middle East if the tax refund export sales form has already been validated by customs.
Russia: We invite you to bring the product you wish to return or exchange to the CHANEL Boutique of your purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
You have 14 days from the date of purchase to return it in Russia. If you do not return the product within the original country of purchase, contact us for more details on our international return policy.
Please note that you cannot return purchases made in Russia if the tax refund export sales form has already been validated by customs.
Poland / Denmark / Norway / Sweden / Switzerland / Turkey: We invite you to bring the product you wish to return or exchange to the CHANEL Boutique of your choice (Store Locator) in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
You have 30 days from the date of purchase to return it in Poland/Denmark/Norway/Sweden/Switzerland/Turkey. If you do not return the product within the original country of purchase, contact us for more details on our international return policy.
We invite you to bring the product and store receipt to the original place of purchase. If you are unable to return the product to the original location, contact the CHANEL Boutique of your choice or an authorised CHANEL retailer*. You can find a complete list in the Store Locator section.
For more information, you can also contact us Online or by telephone:
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
43720882602
National calling costs
Monday to Saturday: 10h-19h
For spectacles models, please go to an authorised CHANEL retailer. For models called "Runway" that go with the Fashion collections, please visit a CHANEL Fashion Boutique
An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
However, in the event of theft or loss of your pair of glasses, it is possible to obtain a duplicate by providing supporting documents (copy of complaint form, affidavit, and a copy of your ID card).
For more information, you can contact us online or by telephone:
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
43720882602
National calling costs
Monday to Saturday: 10h-19h
Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorised retailer, of which you can find an exhaustive list in our Store Locator section.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can verify if it is CHANEL authorised or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact Us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.
After selecting the product you wish to order through the CHANEL Online Boutique, please click “Add to bag”.</br>
You may view and edit the contents of your bag at any time by clicking the shopping bag icon found at the top right corner of all pages on the website. By clicking “review”, you will be able to validate or edit your shopping bag and then proceed to checkout.</br>
Once your payment has been made, a thank-you page will appear with your order number indicating that your order has been received, and a confirmation email will be sent.</br>
As for now, eyewear e-commerce is only available on Sweden, Finland, Denmark, Poland, Slovenia, Lithuania, Latvia, Estonia, Croatia, Slovaquia, Romania and Bulgaria.
No, CHANEL.com and CHANEL boutiques only offer eyewear frames. All eyeglasses will be delivered with sample lenses. We invite you to use our Store Locator to find an authorized optician who can assist you with your prescription lens fitting.
From the “Log In” section, click the link “Create an Account” which directs you to the Create an Account form. Simply enter the required information into the fields marked with an asterisk and click “Submit.”
By signing in to your account, you can:
\tChange your account information;
\tChange your password;
\tSave multiple addresses;
\tCreate and share your wishlist.
This subscription also gives you the option of receiving news from CHANEL Beauty.
To access the My Account section, click on the avatar at the top right corner of the page. Enter your email and password into the “Returning Customer Sign In” window. If you do not remember your password, please click “Forgotten Password?” and follow the prompts to gain access to your account.
You can contact a Customer Care Advisor either online or by telephone:
The CHANEL Online Boutique delivers to numerous countries, namely Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia (except some cities), Finland, Germany (except Büsingen and Helgoland Islands), Italy (except Repubblica di San Marino, Città del Vaticano, Livigno, Campione d'Italia), Latvia, Lithuania, Luxembourg, Metropolitan France and Corsica, Monaco, Netherlands, Poland, Portugal, Republic of Slovakia, Slovenia, Spain (except Canary Islands, the Balearic Islands, Ceuta and Melila), Sweden.
After selecting the product you wish to order through the CHANEL Online Boutique, please click “Add to bag”.</br>
You may view and edit the contents of your bag at any time by clicking the shopping bag icon found at the top right corner of all pages on the website. By clicking “review”, you will be able to validate or edit your shopping bag and then proceed to checkout.</br>
Once your payment has been made, a thank-you page will appear with your order number indicating that your order has been received, and a confirmation email will be sent.</br>
When viewing your bag, you are given the option of attaching a personalized message addressed to the gift recipient.
Every order is prepared with the utmost care and delivered in a CHANEL keepsake gift box.
The following payment methods are accepted:\tVisa, MasterCard, American Express, PayPal and Gift Card. We also accept local payment methods : </p><ul><li> France : Carte Bleue, ApplePay</li><li> Germany : Klarna (Pay Now & Pay Later), ApplePay</li><li> Austria : Klarna (Pay Now & Pay Later), ApplePay</li><li> Netherland : iDEAL, ApplePay</li><li> Belgium: Bancontact/Mister Cash, ApplePay</li><li> Luxembourg: ApplePay</li><li> Italie : Nexi, PostPay, ApplePay</li><li> Sweden: Klarna (Pay Now & Pay Later), Maestro, ApplePay</li><li> Denmark: Klarna (Pay Later), ApplePay</li><li> Finland: Klarna (Pay Later), ApplePay</li><li> Poland: ApplePay.
For credit cards and Klarna (Pay Now & Pay Later), your account will be debited once your order has been prepared. For other payment methods, your account will be debited at the creation of the order.
Your invoice will be attached to the confirmation e-mail that you receive after your order has been shipped.
If you have an account, you may also access your invoice by going to My Account and then to "Orders.” By clicking the “Download Invoice” link, your invoice is displayed and ready to print
Orders placed through the CHANEL Online Boutique are processed by the CHANEL teams. Please see available options in the table below:
| DHL | GLS | DPD | Chronopost | BRT | Bring | C&C | |
|---|---|---|---|---|---|---|---|
| Austria | Free shipping | Free | |||||
| Belgium | Free shipping | Free | |||||
| Bulgaria | |||||||
| Croatia | 10€ for orders below 50€ | ||||||
| Czech Republic | Free shipping | ||||||
| Danemark | 80 DKK for orders below 400 DKK Express mode : 40 DKK for orders below 500 DKK |
||||||
| Estonia | Free shipping | ||||||
| Finland | Free shipping | ||||||
| France | Free shipping | Free | |||||
| Germany | Free shipping | Free | |||||
| Greece | Free shipping | ||||||
| Italy | Free shipping Express mode : 12€ for orders below 50€ |
Free | |||||
| Litauen | Free shipping | ||||||
| Lithuania | Free shipping | ||||||
| Luxemburg | Free shipping | ||||||
| Netherlands | Free shipping | ||||||
| Norway | 120 NOK for orders below 500 NOK | ||||||
| Poland | 50 PLN for orders below 250 PLN | Free | |||||
| Portugal | Free shipping | ||||||
| Romania | Free shipping | ||||||
| Slovakia | Free shipping | ||||||
| Slovenia | 10€ for orders below 50€ | ||||||
| Spain | Free shipping | ||||||
| Sweden | Free shipping | 119 SEK for orders below 500 SEK | Free |
Every order is prepared with the utmost care and delivered in a CHANEL keepsake gift box.
A tracking link is provided in the email you receive confirming the shipment of your order.
We invite you to view our Terms and Conditions of Sale. They are accessible at the bottom of the website page, and via a link in the order confirmation e-mail. The Terms and Conditions must be accepted before an order is finalized.
FOR HOME DELIVERY RETURN:
1.\tTo return your product(s), fill out the above details and include this form in your return parcel. If this form isn't in your parcel, your return could not be acceptable. Return must be received within 30 calendar days from the date of shipping.
2.\tFor hygiene and safety reasons, sealed products that have been opened are not eligible for reimbursement. Eyewear must be returned in its original condition with tag intact. Merchandise that has been altered is not returnable.
3.\tThe procedure will depend on your country, please refer to the information below:
RETURN PROCEDURE
COUNTRIES
RETURN PROCEDURE
Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Italy, Lithuania, Luxembourg, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia & Spain
Via post. Download your prepaid shipping label from your Customer Account > Order history > Order concerned by your return. The label can also be found in your order shipping confirmation email. Stick the label directly to your return package before depositing it at a post office. You can also request a new prepaid shipping label by contacting your Customer Care Service. Refer to the list of Customer Care Services phone numbers below.
Denmark, Sweden, Bulgaria & Latvia
By contacting your Customer Care Service you can receive a prepaid shipping label that you can stick on your return package and deposit it in a collection point.
You can find the list of collection points on www.bring.se/karta for Sweden, www.bring.dk/kort for Denmark and www.locator.dhl.com for Bulgaria and Latvia.
Please refer to the list of Customer Care Services phone numbers below.
If all the conditions are completed, you will be refunded of the return product(s) and of the delivery costs if you return all the product(s), within a maximum period of 14 days following the return of your product(s).
FOR CLICK AND COLLECT RETURN:
Exclusively for click&collect orders, you must returned your product(s) within a CHANEL beauty boutique located in the country of your initial collect.
Eyewear that has been corrected with prescription lenses is not eligible for return.
You can create your wish list by clicking on the Star symbol from the pages of each product or directly from the catalog, and share it by e-mail.
Eyewear products can also be returned at the CHANEL boutique of your choice within 30 calendar days from the date of shipping.
Eyewear products must be returned in their original packaging with the accessories provided. They also must be returned with their tag. Products that have been altered are not returnable.
Eyewear that has been corrected with prescription lenses is not eligible for return.
You can contact a Customer Care Advisor either online or by telephone:
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
43720882602
National calling costs
Monday to Saturday: 10h-19h
Pre-order is the ability to order items that are not yet in stock but are available for advance reservation online.
We will notify you via email when your pre-order item becomes available. You will receive a shipping confirmation email when your item ships, at which point your credit card will be charged.
A product that is temporarily out of stock will be available to backorder. To place a backorder, simply click the backorder button and proceed with checkout.
Backorder items usually ship within 2 weeks once they become available. You will receive emails notifying you of your order and shipping status.
Your backorder item will ship to the address entered during checkout.
To cancel a backorder, you can contact a Customer Care Advisor either online or by telephone:
LA LIGNE DE CHANEL
Phone numbers
Price
Opening hours (France - Paris time)
Austria
43720882602
National calling costs
Monday to Saturday: 10h-19h
Social and insurance reimbursments depend on local law and personal insurance coverage. CHANEL will provide you with the invoice of your optical frame so that you can take the necessary steps for refunds to which you are potentially eligible. You are responsible for these steps.
CHANEL provides you with an invoice that you can download from your account or directly from the order confirmation email that you will receive after your order has been shipped.