LEGAL STATEMENT

TERMS & CONDITIONS OF USE / LEGAL NOTICE

IMPORTANT! Please carefully read the following terms and conditions (Terms) governing your use (including access, browsing and/or use of any interactive features) of those portions of the CHANEL website accessible at http://www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as minisites or pages on third party social networking websites, directed at consumers in Australia and/or New Zealand, including those portions of the CHANEL website accessible by going to http://www.chanel.com and selecting “Asia-Pacific” and then “Australia” in the appropriate region (collectively the “Sites”).

Please see the separate terms of use applicable to other language-specific or country-specific or region-specific web pages available on those pages when you access them through http://www.chanel.com or through other promotional websites.

Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms which include our Privacy Policy. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes. If you do not accept all of these Terms, then please do not use the Sites.

Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us.

Chanel Inc. and/or its worldwide affiliates (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).

CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights.

No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.

Use of and browsing in the Sites are at your own risk. Neither CHANEL nor any party representing or otherwise affiliated with CHANEL in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on as "as is" basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, limitation or exclusion of liability in specific circumstances or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Please check your local laws.

Solicited information that you submit to CHANEL by email in order to register or sign up, to submit appropriate questions to the Sites, and/or to purchase products, as applicable, are subject to our Privacy Policy. All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by CHANEL and CHANEL may use such materials in any manner that it deems appropriate. Personal information that you submit to CHANEL through the Sites is subject to our Privacy Policy. For more information on this topic, please see our Privacy Policy

Price Information

When applicable, prices which are displayed on the CHANEL website are shown in Singaporean Dollars and include all taxes. Prices are provided for informational purposes only and have no contractual value. These prices correspond to the ones which are established by Chanel in its stores in Singapore and are likely to change without notice. Regarding the pieces presented on the CHANEL Fine Jewellery website, prices correspond to a size n°52 or Medium and are therefore also likely to be different for smaller or larger sizes.

CHANEL is not responsible for third party websites that link to or from the Sites. CHANEL does not have power or control of and does not endorse any such sites or the goods or services offered on such sites. CHANEL disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. CHANEL shall not be held liable or responsible for the content of any sites that link to or from the Sites.

CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.

The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.

CHANEL, in its sole discretion, reserves the right to deny any user access to a Site either in part or as a whole without notice.

Any dispute over the content or use of the Sites shall be governed by the laws of the State of New South Wales and the Commonwealth of Australia and the user of the Site submits to the exclusive jurisdiction of the State and Federal courts located in the State of New South Wales, Australia except that in the case of New Zealand residents accessing the Sites from New Zealand, the use of the Sites shall be governed by the laws of New Zealand and the user of the Site submits to the jurisdiction of the courts of New Zealand.

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the entire agreement between you and CHANEL with respect to the use of the Sites.

CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.

The Sites are not intended to provide any medical information about the skin or otherwise.

BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.

LAST UPDATED: July 2014
© CHANEL, All Rights Reserved.

Online Boutique Terms and Conditions

1.1 Welcome to the CHANEL website www.chanel.com/au/ (the "CHANEL Online Boutique" or the "Site"), from which you can purchase CHANEL branded fragrance, beauty and skincare (the "Products"). The Products and Services sold on the CHANEL Online Boutique will be provided to you by CHANEL Australia Pty. Limited ("CHANEL", "We", "Our", "Us"). CHANEL Australia Pty. Limited is a company registered in Australia under ABN 83 000 012 153. Our registered address is Level 31, 100 Mount Street, North Sydney NSW 2060, Australia.

1.2 For any questions relating to the use of the Site, an order for Products and/or Services (“Order”) or about CHANEL more generally, please contact CHANEL Client Care team which can be reached from Monday-Friday 9am-6pm, Saturday 10am-4pm AEST (excluding Public Holidays) on the following number 1300 242 635 free of charge.This service can also be accessed from the Site or by email at the following address: contact-au@chanel.com

2.1 ACCEPTANCE OF TERMS

These terms and conditions ("Terms") are the terms on which We sell the Products and/or Services to you. Please read these Terms carefully before ordering any Products and/or Services. You should keep a copy of these Terms for future reference. Click here to print or download them.
These Terms may be changed from time to time where it is necessary for us to do so for legal or regulatory reasons. The Terms applicable to any Order from the Site for Products and/or Services are those that you agree to when placing your Order. These can be accessed from the Order confirmation email We will send you once you have placed your Order.
These Terms are only available in the English language.

2.2 THE ORDER PROCESS AND ORDER CONFIRMATIONS

2.2.1 Your Order constitutes an offer to Us to purchase the Product and/or Services. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product and/or Services is formed when We send you an email confirming your Order.

2.2.2 If you do not receive an email acknowledging receipt of your Order or an email confirming your Order please check your junk email or email account settings. If you have still not received any email from Us, please contact CHANEL Client Care Team either by email at contact-au@chanel.com or by phone at 1300 242 635.

2.2.3 If a Product and/or Service you wish to purchase is no longer available We will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product and/or Service (unless you have paid via Paypal subject to paragraph 4.4, in which case you shall be refunded the full amount) and you will be given the option to request that We inform you of the future availability of the Product or Service via email.

3.1 REGISTRATION, PASSWORDS AND SECURITY
When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the My Account section of the Site.
You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify CHANEL Client Care immediately by email to contact-au@chanel.com, or by phone on 1300 242 635 if you become aware of or suspect any unauthorised use of your Client Account.

3.2 YOUR PROMISES TO US
You confirm that:

3.2.1 all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can amend your personal details in your Client Account at https://www.chanel.com/au/login/

3.2.2 you are the holder of a valid credit, debit card or PayPal account.
You agree that in using the Site you will not:

3.2.3 use the Site for any unlawful purpose;

3.2.4 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or

3.2.5 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We reserve the right to limit the number of items of a single Product you order and limit the total number of Products purchased in one Order to fifteen (15) fragrance and beauty Products and that you should not resell any Products.

3.3 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if We have reasonable grounds to believe you have breached any of these restrictions. This shall not limit Our right to take any other action against you that We consider appropriate to defend Our rights or those of any other person.

3.4 INTELLECTUAL PROPERTY

3.4.1 CHANEL and its affiliated Chanel companies (collectively The Chanel Companies) own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (“Content”), or have been granted all necessary licences to use the same.

3.4.2 Use of the Site and its Contents grants you no rights in relation to the intellectual property in the Site. Subject to paragraph 3.4.3, you may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.

3.4.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes, When you use the Share function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.

3.4.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of The Chanel Companies or the Products.

3.4.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of CHANEL.

3.4.6 Use of Our intellectual property other than that permitted under this paragraph 3.4 may infringe The Chanel Companies’ rights in the Site and We reserve on Our own behalf and that of The Chanel Companies’ the right to take any appropriate legal actions to protect such rights.

4.1 The price of a Product and/or Service is the price stated on the Site at the time you place your Order except in the case of obvious error. We try and ensure that all prices on Our Site are accurate but errors may occur. If We discover an error in the price of a Product and/or Service you have ordered before formation of a contract between Us in accordance with paragraph 2.2 of these Terms We will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. In the event that you cancel your order no payment will be taken from your card unless you have paid via PayPal, subject to paragraph 4.4, in which case you shall be refunded the full amount.

4.2 Prices on the Site are displayed in AUD ($) and are inclusive of Goods and Services Tax (GST). Delivery charges are not included in the Product price. The total cost of your Order is the price of the Products ordered plus the applicable delivery charges depending on the delivery option you select (the charges are as set out in the Delivery Costs section of the Site). We will confirm the total cost of your Order (including delivery charges based on the delivery option you have selected) prior to your placing of the Order.

4.3 Please note that Product prices may change over time and the prices payable are those on the Site at the time of Order. If you have opted to create a Client Account, the prices displayed on the Orders page within the “My Account” section of the Site will be the price paid by you at the time of that particular Order being placed. Reordering a Product at a later date may therefore present a different price for the same Product at the checkout and, where the Terms have been changed as described in paragraph 2.1, may be subject to different Terms.

4.4 Full payment is required at the time of placing an Order. We accept payment credit card and debit cards (VISA, MasterCard, American Express). We also accept payment via Apple Pay and PayPal.

5.1 Each Order for fragrance and beauty Products will be accompanied by samples of Our fragrance and beauty Products so that you can further explore the range of fragrance and beauty Products available on the Site. You will have the opportunity to express a preference as to which samples you wish to receive before placing your Order. Samples are however subject to availability and it may be necessary for Us to substitute your first choice of sample with an alternative which We hope will equally delight you.

5.2 All Orders are presented in signature CHANEL packaging: the origami bag or the signature box. The type of packaging will be allocated automatically depending on the size and quantity of fragrance and beauty Products within each Order. All fragrance and beauty Products in the Order are wrapped together within the same packaging. Individual fragrance and beauty Products cannot be wrapped separately.

During festive periods, CHANEL offers special wrapping. Please note that the visuals on the website are for reference only and only available while stocks last.

6.1 We accept Orders for delivery to Australia only including PO Boxes and Parcel Lockers.

6.2 Products will be dispatched by FedEx or Australia Post.
Delivery Costs. Prices shown on the Website do not include delivery. Our Delivery Costs and options are as follows:
Please click here for Our Delivery Costs and Options
Unless otherwise advertised, complimentary Express delivery is offered on all orders.

6.3 Subject to successful verification checks of your credit/debit card and identity in accordance with paragraph 4.8 above, We shall do Our best to dispatch the Product to you as soon as possible after you place your Order, and in accordance with the delivery option you have selected when placing your Order. In any event we shall dispatch your Order no more than three (3) days beginning on the day We confirm your Order. If We are unable to dispatch the Product within that time We will email you to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the Order and receive a full refund.

6.4 You shall be informed by email/text when the parcel has been processed.
In the event that you (or a person identified by you to take delivery of the Product on your behalf) are not available at the time of delivery, you will be notified by the courier to pick up your parcel at a nearby location.

6.5 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.

6.6 We want you to be happy with your purchase from Us. If you are unhappy with the Product or Order delivered in any way please contact CHANEL Client Care at contact-au@chanel.com or 1300 242 635 as soon as possible.

7.1 We want you to be happy with your purchase from Us. If you are unhappy with the Product or Order delivered in any way please contact CHANEL Client Care at contact-au@chanel.com, or 1300 242 635 within 30 days of delivery for any Fragrance and Beauty orders.

7.2 BEFORE DISPATCH
We are unable to amend or cancel any orders once they have been placed. Please return your Order once received in accordance with Our Returns Policy below.

7.3 AFTER DISPATCH
We hope that you will be delighted with your Order. However, if you wish to return the Product(s), you have the right to return your Fragrance and Beauty Order within 30 days without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:
Fragrance and Beauty Orders

7.3.1 Your cancellation period will expire 30 days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery or collection of the Products. If your Order is delivered in multiple lots, the 30 days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of the final Products or collection of the final Products.

7.3.2 You must inform Us of your decision to cancel your Order by a clear statement prior to the end of the cancellation period. You may inform us by contacting Our Client Care Team through email at contact-au@chanel.com, or by phone 1300 242 635.

7.3.3 You have taken reasonable care of the Product prior to return. In particular, this means that you should not have used the Product and any tags, labels or protective packaging should not have been removed. The Product must be complete and include all brushes, applicators, pouches or any other components that were originally supplied with the Product.

7.3.4 You must return the Product and the Product must reach Us without undue delay and in any event within 30 days of delivery

7.3.5 You must return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.

7.4 FAULTY PRODUCTS
Any Product We send to you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your Order, please contact CHANEL Client Care Team as soon as possible on contact-au@chanel.comor 1300 242 635 with your Order number for Fragrance, Beauty Orders.
Faulty Fragrance and Beauty Products should be returned to us using the returns slip provided by CHANEL Client Services.
Following receipt using the returns mechanism referred to in clause 7.5.1 below. We will refund the purchase price. Please note that this does not include any costs incurred by you in returning the Products in person.

7.5 RETURNING THE PRODUCT(S).
We recommend that the Products are returned to Us using one of the methods described below:
7.5.1 The Products may be returned to Us by post using the complimentary prepaid shipping label provided by Client Care.

7.6 EFFECTS OF CANCELLATION.
If you cancel your Order in accordance with sections 7.3.1-7.3.5, We will reimburse to you all payments received from you, including the costs of delivery where applicable (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Us or in the event you chose to keep one or more items from your Order).
We will make the reimbursement without undue delay and not later than 5 days after the day We receive back from you any Products supplied. It may take your bank an additional 3-5 days to clear the funds into your account.
We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

8.1 If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.

8.2 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

8.3 These Terms are not intended to give rights to anyone except you and Us.

8.4 Complaints and disputes

8.5 We will do Our best to resolve any disputes in relation to these Terms. If you wish to take court proceedings against Us you must do so within Australia or New Zealand.

Please see Our Privacy Policy regarding the treatment of your personal information. In addition to this, please note that in order to fulfil your Order it will be necessary for Us to share your contact details (address, email and phone number) with Our nominated delivery partners Australia Post or FedEx. If you have any questions or concerns in relation to this please contact Us by sending an email to contact-au@chanel.com or calling us at 1300 242 635.

Modern Slavery Statement

INTRODUCTION

For over a century, Chanel has prioritised respecting and investing in the people behind our Brand. We believe everyone, within and beyond Chanel, should be treated with dignity and respect and should have the opportunity to thrive. This philosophy is an integral part of Chanel’s sustainability ambition.

Chanel is committed to respecting internationally recognised human rights and takes action toadvance positive social outcomes and opportunities for workers and communities throughout our value chain.

In our Australian annual Modern Slavery Statement, we set out our approach to prevent and mitigate occurrences of modern slavery, human trafficking, forced labour and child labour across our business and value chain, outlining the actions and progress made by Chanel (Australia) Pty Ltd in accordance with our obligations under the Modern Slavery Act 2018 (Cth) in the financial year ended 31 December 2025.

Within this statement, ‘Chanel’ refers broadly to Chanel Limited and its subsidiaries that operate under the CHANEL Brand. ‘Chanel Australia’ refers specifically to the Australian wholly owned subsidiary of Chanel Limited described in the section below titled “CHANEL AUSTRALIA STRUCTURE, OPERATIONS AND SUPPLY CHAINS”.

Details of Chanel’s global governance and examples of actions are included for broader context where deemed useful to enhance the reader’s understanding of Chanel Australia’s approach and progress.

CHANEL'S GLOBAL BUSINESS AND VALUE CHAIN

Chanel Limited is a private company, headquartered in the United Kingdom (UK). Chanel’s core values are grounded in exceptional creation, commitment to excellence and striving to make a positive and lasting impact in the world. Chanel is a leader in creating, developing, manufacturing and distributing luxury creations of the finest quality and highest level of craftsmanship.

Globally, Chanel operates three main business activities: Fashion, Fragrance & Beauty and Watches & Fine Jewellery. Our products are sold worldwide in over 650 owned boutiques, select wholesale channels of distribution, under concession in department stores, and online.

Chanel is dedicated to supporting its value chain. In Fashion, this includes the preservation of craftsmanship and savoir-faire, supporting manufacturers to preserve skills such as embroidery, lacework and shoemaking. In Fragrance & Beauty, CHANEL is one of the few brands in the world that integrates every stage of perfume creation, from design to manufacturing. In Watches & Fine Jewellery, pieces of high jewellery, precious jewellery and watches are crafted and manufactured in Chanel’s own workshops.

Beyond Chanel’s own operations, the value chain is focused on two pillars. Firstly, the sourcing of raw materials and finished goods to manufacture CHANEL products (direct procurement), and secondly, the procuring of goods and services for promotional, marketing, distribution and operational activities (indirect procurement).

In direct procurement, Chanel worked with around 900 direct suppliers for its business activities in 2025 – 80% of which were based in Europe – and in total mapped close to 3,000 sites. In indirect procurement, Chanel registered more than 20,000 direct suppliers – with a majority providing services – in systems requiring specific environmental, social and governance (ESG) due diligence, adapted due diligence and priority management.

CHANEL AUSTRALIA STRUCTURE, OPERATIONS AND SUPPLY CHAINS

Chanel (Australia) Pty Ltd ACN 000 012 153 is an Australian proprietary company, registered on 4 July 1922 whose registered office is situated at Level 31, 100 Mount Street, NORTH SYDNEY NSW 2060 (Chanel Australia). At year-end 2025, Chanel Australia employed approximately 628 people in Australia, who work across the main office in Sydney, the distribution centre, and the retail network. The distribution centre is based in Greater Sydney, New South Wales and receives and dispatches Fashion, Fragrance & Beauty, and Watches and Fine Jewellery products to our retail network and partners across Australia and New Zealand.

In 2025 Chanel Australia operated 16 standalone Fragrance & Beauty boutiques, 7 Fashion Watches and Fine Jewellery boutiques, 1 Watches and Fine Jewellery boutique and 2 Shoe boutiques across Australia. In addition, Chanel maintains strong, longstanding commercial partnerships with major department stores Myer and David Jones as well as some independent retailers and travel retail operators.

Chanel Australia receives Chanel’s finished products directly from France, Switzerland and Italy. This includes the products it markets, distributes and sells directly to its clients in Australia through its boutique network and through selected partners. In addition, it receives other non-selling items such as point-of-sale materials (tissue paper, carry bags, etc.) and visual display materials from local and international vendors.

Chanel Australia works with local vendors for the procurement of a wide variety of goods and services such as shopfitters, architects, building and construction contractors, electricians, insurance brokers, auditors, florists, cleaning and security services, printing companies, customs brokers, media and advertising agencies, hire car services, accommodation and event room hirers, handbag, jewellery and shoe repairers, clothing alteration and IT solution vendors, landlords, talent and labour hire agencies, and stylists.

SUSTAINABILITY GOVERNANCE

Sustainability, including a continued commitment to ethical business conduct, is one of Chanel’s collective priorities and is embedded in Chanel’s governance and decision-making at all levels, from the Board of Directors (the Board) of Chanel Limited through to the Executive Committee and operational teams, including operational teams in Australia.

The Board oversees, among other things, Chanel’s ESG-related strategies, initiatives, goals and performance. The Board’s Audit Committee oversees Chanel’s ESG due diligence and business ethics programmes as well as risk assessments and controls related to our supply chain, receiving regular updates from the Responsible Supplier Programme team and the Chief Compliance Officer. The Board receives updates on programme effectiveness, material risks and internal controls.

The Board is supported by the Executive Committee, which is responsible for identifying, assessing and managing ESG-related impacts, risks and opportunities, as well as for developing and executing ESG strategies by setting targets and implementing action plans and policies. ESG topics are reviewed regularly, including through the Executive Committee’s Sustainability Decision Forum and the Global Compliance Steering Committee, which both comprise senior leaders across business activities, regions and relevant functions.

Business activities, regions, markets and functions are accountable for delivering ESG initiatives aligned with Chanel’s global frameworks and policies, supported by dedicated expertise. Progress is monitored by the Sustainability Leadership Team, Global Compliance Steering Committee and Executive Committee, and reported to the Board.

In 2025, Chanel introduced an ESG due diligence task force to further promote cross-functional alignment on ESG due diligence processes and practices. Chanel also continued to advance local and regional supply chain governance mechanisms, including in regions such as Asia (which oversees governance in Australia) and the UK.

In Australia, a Risk and Safety Governance Committee – comprised of key functional and divisional leaders – supports the embedding of social and environmental risk governance into Chanel Australia’s core business strategy. Human rights risk is assessed annually and continually monitored throughout the year. Indirect Procurement provides visibility of supplier assessments and audit outcomes to the Risk and Governance Safety Committee, and any emerging risks are escalated through a Risk and Safety Governance Board meeting attended by the Executive Leadership Committee of Chanel Australia.

KEY POLICIES

Chanel has two overarching policies designed to promote, implement and ensure ethical business conduct globally. These policies are regularly reviewed in the context of evolving regulation, risk insights and best practice.

Our Ethics: Chanel’s global code of conduct and practical guide to responsible decision-making. Our Ethics applies to people across Chanel and sets expectations for how Chanel acts with clients, colleagues, suppliers, business partners and communities. It reflects Chanel’s core values and expectations of compliance with applicable laws and regulations, including those relating to labour and employment and to areas such as anti-corruption, non-discrimination, anti-harassment, anti-money laundering and health and safety. Our Ethics is available in 20 languages and is supported by mandatory e-learning.

Chanel’s responsible procurement policy: Sets out the standards Chanel expects suppliers and business partners to uphold on general compliance with applicable laws, rules and regulations. The policy also references the minimum requirements of the International Labour Organisation (ILO)’s eleven fundamental instruments, the United Nations (UN) Guiding Principles on Business and Human Rights and other relevant reference standards.

Further policies relevant to this statement include Chanel’s ESG due diligence policy, whistleblowing policy, and social sustainability in the value chain policy.

DUE DILIGENCE APPROACH

Chanel’s due diligence approach is designed to identify and address material ESG risks and adverse impacts across our value chain, while supporting responsible growth and the continued ethical development of our business.

In 2025, Chanel introduced an ESG due diligence policy that formalises how ESG risks and adverse impacts across the value chain globally are identified, assessed, prioritised, prevented, mitigated, remediated and accounted for. The policy aligns with recognised international guidelines and reference standards including:
• the Organisation for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises on Responsible Business Conduct;
• the UN Guiding Principles on Business and Human Rights; and
• the ILO fundamental instruments.

The policy applies across Chanel and covers relationships with both direct and indirect suppliers. It is implemented through a practical framework with four pillars: identify material topics; assess, prioritise and verify; prevent, mitigate and remediate; and effective governance and efficiency monitoring. This framework enables risk mapping and prioritisation, drives traceability, and leverages assessments such as audits to provide on-site verification. It also structures prevention, remediation and supplier capacity-building, supported by common standards, tools and procedures.

In 2025, Chanel also published ESG standards, which translate Chanel’s responsible procurement policy into concrete requirements for suppliers, support internal alignment across jurisdictions, and inform audit criteria, including in Australia.

TRACEABILITY AND CERTIFICATIONS

Chanel continues to advance the traceability of its materials, leveraging technology where possible, including blockchain for textiles and for the supply chain mapping of cosmetic raw materials. For example, 2,630 of Chanel’s Fragrance & Beauty suppliers had been mapped on the Transparency-One platform as of year-end 2025, spanning 61 countries across all tiers of the supply chain.

Chanel is also advancing responsible procurement of materials and services through certifications, integrating ESG criteria into the procurement of CHANEL creations as detailed below. In parallel, Chanel is building the capacity of suppliers to meet certification standards as well, supporting collective progress.

Chanel continues to implement stringent sustainability standards across its fashion supply chain. For raw materials, Chanel prioritises the sourcing of certified materials that meet internationally recognised standards, such as Fair for Life for textiles, with the aim of ensuring safe working conditions and fair wages. At the manufacturing stage, Chanel works with the Global Organic Textile Standard (GOTS) certification, which requires compliance with social standards such as decent work, fair wages and health and safety. Chanel’s global Fashion distribution centres are GOTS-certified and a growing share of our collections in 2025 used GOTS-certified materials, meaning these products come from fully GOTS-certified value chains.

In 2025, the CHANEL Perfume Creation and Development Laboratory renewed its Fair Trade and Fair for Life certifications for another year for its own operations. In parallel, teams continued to conduct field assessments to closely monitor action plans with suppliers, providing support to achieve Fair for Life certification.

Since 2007, Chanel has been a member of the Responsible Jewellery Council (RJC), a global standard-setting organisation which aims to promote responsible supply chain practices and ethical standards in the jewellery and watch industry. As part of Chanel’s engagement, Chanel sits on the Board of Directors and on the Standards Committee, and in 2025 participated in a new strategic taskforce which published guidance for members to support the strengthening of diamond provenance claims and traceability systems. Since 2011, Chanel has been certified under the RJC Code of Practices (COP).

SUPPLY CHAIN RISK ASSESSMENTS

Chanel remains vigilant to existing and emerging risks. Chanel Australia follows Chanel’s global Integrated Risk Management framework which sets out a consistent approach to identifying, assessing, prioritising, mitigating, monitoring and reporting risks. Risk assessments are conducted annually. The assessments as well as the prioritisation of risks are reviewed by the global Executive Committee and the Audit Committee and cascaded across Chanel to support effective risk management. To further address the complexity and local specificity of sourcing risks, Chanel conducts social materiality assessments to identify priority social issues by sector and geography, including issues such as forced labour and child labour. These assessments are undertaken in collaboration with external experts and incorporate internal and external stakeholder interviews to reflect the perspectives of affected stakeholders, including workers and local communities. Social impacts are mapped according to severity, likelihood and ability to remediate, leading to tailored assessments of risks and opportunities.

We recognise that Modern Slavery is a risk that can occur in any country, sector and segment of society.

To strengthen our risk-based approach in Australia, in 2025 we specifically assessed third-party human rights risks separately from our internal human rights risks. This approach enhances our ability to uphold human rights, ensure compliance with regulatory obligations and protect the integrity of our business and supply chains.

Chanel carried out a regional social materiality assessment to gain deeper understanding of local sourcing risks. In 2025, the market specific results were shared with markets and highlighted Diversity, Equity and Inclusion, Health and Safety and Forced Labour as key material topics for Australia. These assessments will inform our due diligence approach and social sustainability roadmap in Australia to enhance the focus of social impact programmes with suppliers and business partners and support internal learning plans on social sustainability in our value chain.

SUPPLIER ASSESSMENTS

Chanel has implemented tools and processes to carry out financial, legal, regulatory and reputational checks, as appropriate to the nature of the relationship, when selecting new suppliers. Alongside these checks, contracts with suppliers are reviewed so they reflect Chanel’s expectations for responsible business practices. Chanel’s contracts require compliance with applicable laws and regulations including those relating to labour and employment and to areas such as wages, working hours, non-discrimination, health and safety, forced labour, child labour, freedom of association and anti-corruption.

Chanel’s Responsible Supplier Programme team supports operational teams in their relationships with suppliers, providing a cohesive framework including guidelines and supplier audit methodologies which are aligned with Chanel’s strategic ESG initiatives and sustainability ambitions.

For direct procurement, relevant teams map the chain of production sites – comprising direct suppliers and indirect suppliers (i.e. subcontractors) – and assess supplier ESG risks in line with the supplier assessment guidelines within our global ESG due diligence framework, applicable laws and regulations, and guidance from the Legal team, to prioritise verification activities. These activities include announced, semi-announced and unannounced onsite audits, as well as partial or topic-specific visits. Internal teams and qualified external firms carry out audits, following a standard audit protocol.

In Chanel’s Watches & Fine Jewellery business, the approach to due diligence is guided in particular by the RJC COP and the five-step framework in the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas. A structured questionnaire based on the requirements of the COP and OECD Due Diligence Guidance and focusing in particular on responsible sourcing and human rights is submitted to suppliers annually. Chanel also complies with the Kimberley Process established by the United Nations to eliminate trade of conflict diamonds, and the World Diamond Council System of Warranties.

Chanel’s indirect procurement platform and a commodity-based risk framework enable consistent vendor registration, risk mapping and prioritisation. This framework includes legal, reputational and financial checks, due diligence questionnaires and contractual controls. For higher-risk categories we use business sustainability ratings by EcoVadis (a globally recognised sustainability rating platform) and carry out onsite audits. In Australia, over 40 suppliers have been onboarded to EcoVadis.

In Australia a dedicated Indirect Procurement Manager and the Risk and Internal Control Manager work collaboratively with the Australian and New Zealand Executive Leadership Committee (ANZ ELC), and relevant supplier relationship owners to strengthen due diligence processes and advance efforts towards eliminating the risk of modern slavery practices in Chanel Australia’s supply chain. In 2025, an Australia and New Zealand Head of Legal was onboarded to the ANZ ELC to enhance oversight of regulatory matters.

In 2025, Chanel Australia applied Chanel’s methodology to carry out a risk-based mapping of iour indirect procurement suppliers. This process was supported jointly by Australia’s indirect procurement and sustainability leads and has informed the prioritisation of due diligence for suppliers in our value chain.

A standardised nonconformity scale is applied in audits: ranging from minor non-conformities to essential commitment breaches (ECB). Our updated ECB process, implemented in the second half of 2025, addresses situations with potential acute impacts and can trigger immediate escalation and, as a last resort, responsible exit. Following audits and when necessary, Chanel implements corrective action plans and targeted, proportionate remediation plans, which can include training, capability‑building and tailored support.

In 2025, Chanel carried out extensive ESG-related due diligence activities across its global operations, completing around 730 verification actions – including approximately 480 full ESG audits across 29 markets, including Australia.

GRIEVANCE MECHANISMS

Chanel is committed to maintaining a culture where people feel safe to raise concerns and this commitment extends to our business partners. Chanel investigate concerns promptly and proportionately, prohibit retaliation, and analyse root causes to improve controls. Chanel employees are encouraged to raise concerns directly to their manager, human resources, legal contact or compliance officer.

In addition, the Chanel Ethics Helpline provides both employees and third parties with a confidential and secure way to report compliance concerns including potential and actual breaches of legal, ethical or sustainability standards. The Ethics Helpline is hosted by a third party and available 24/7 in over 20 languages, and accessible via desktop, telephone and mobile devices. The option to report an issue anonymously is available in most countries.

In Australia the Chanel Ethics Helpline is administered by Chanel Australia’s Head of Legal, in collaboration with the General Manager, People & Organisation. Any grievances at a local level are dealt with in accordance with the relevant workplace and work health and safety laws.

The Global Chief Compliance Officer also has access to all cases unless there is a conflict or local law prohibits this.

Concerns raised to the Chanel Ethics Helpline are assessed and investigated in accordance with Chanel’s internal investigation procedure. If an investigation confirms a reported allegation, a local compliance committee or case manager, as appropriate, makes a recommendation to the relevant department to take appropriate disciplinary sanctions and/or corrective action. A summary of investigations is reported at global level and discussed at the Global Compliance Steering Committee. The number of compliance concerns and investigation trends are also reported annually to the Board’s Audit Committee.

Chanel’s global whistleblowing policy was updated in 2025, reaffirming confidentiality, non retaliation and fair and proportionate investigations. The policy explains how employees and third parties can raise compliance concerns, including anonymous reporting where permitted by law. The policy update was supported by a new, global “Let Us Know” awareness campaign in 2025, delivered through digital communications, leadership videos, retail learning tools and in-person events across more than 20 locations. Chanel Australia has its own whistleblowing policy to reflect Australia’s prescriptive whistleblower laws.

Chanel also encourages suppliers to provide accessible, fair and confidential grievance mechanisms, allowing their employees and stakeholders to report a breach or raise a concern without fear of retaliation or adverse impacts.

TRAINING INITIATIVES

Training and awareness-raising are essential parts of our commitment to upholding ethical business conduct and respecting human rights. To deepen knowledge of Chanel’s policies and processes, Chanel delivered 152 in-person training sessions, reaching more than 3,500 people globally.

Tailored training and resources were provided to procurement teams across Chanel. For example, more than 80 people in procurement teams participated in due diligence training in 2025. The training included a focus on business ethics and risks such as forced labour and child labour.

By the end of 2025, 91% of office-based Chanel Australia employees had completed training on Our Ethics. This was complemented, where relevant, by role-specific learning. For example Modern Slavery training was delivered by a specialised external consultancy to all Chanel Sustainability team members in Asia, including Chanel Australia’s Sustainability Senior Manager.

COLLECTIVE ACTION

Globally, Chanel collaborates with non-governmental organisations, academic institutions, industry peers and other stakeholders to refine our sustainability approach and scale responsible practices and programmes. Examples of partnerships and collaborations driving progress within and beyond Chanel include:
• Shift Business Impact Programme (BIP) – Chanel continues to participate in the BIP to inform and strengthen our approach to due diligence, particularly in relation to human rights.
• Fair Wage Network – Chanel’s ongoing partnership focuses on the implementation of the Fair Wage approach across the value chain, from designing the appropriate methodology to providing teams and suppliers with access to expertise, data and tools.
• The Watch & Jewellery Initiative 2030 – As a member of the Board, Chanel works with more than 80 other members to advance climate resilience, preserve resources and foster inclusiveness. Chanel chairs the Action Committee on ‘Fostering Inclusiveness’, collaborating with other members to drive strategy and deliver programmes that support inclusion across the sector, aligned with evolving stakeholder and regulatory expectations. In 2025 this included the development of training materials and tools to support members in their work on social sustainability.

These global partnerships inspire and inform Chanel Australia’s approach as we refine and scale our local programme.

Chanel Australia is committed to the continuous strengthening of our actions across business ethics, due diligence and social sustainability. In 2026, we will continue to leverage insights from our social materiality and supplier assessments, to refine our roadmaps and advance capacity-building programmes to amplify impact. These actions will further strengthen our program effectiveness, and our support to people across our value chain, now and in the future.

Lucie Juhel, Managing Director, Chanel Australia
Approved by the Board of Chanel (Australia) Pty Limited on 26 June 2026

Download the 2025 Modern Slavery Statement in PDF format

Download the 2024 Modern Slavery Statement in PDF format

Download the 2023 Modern Slavery Statement in PDF format