FAQ
EYEWEAR
You can contact us either online or by telephone at 1300 242 635, Monday - Friday, 9:00 AM - 6:00 PM, Saturday 9:00 am - 4:00 pm AEDT, excluding Public Holidays, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.
You can find many types of information about CHANEL products by visiting the Fashion section of our website.
You can contact us either online or by telephone at 1300 242 635, Monday - Friday, 9:00 AM - 6:00 PM, Saturday 9:00 am - 4:00 pm AEDT, excluding Public Holidays, so that we may assist you in your search.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalized recommendations about CHANEL products and style.
Every year, the CHANEL studio introduces seven collections of eyewear:
Four collections of eyeglasses and sunglasses are available in our CHANEL Fashion Boutique (sunglasses only) and at authorized CHANEL eyewear retailers (eyeglasses and sunglasses).
Three sunglass collections called Runway (because they go with the Ready-to-Wear Spring-Summer, Fall-Winter, and Cruise collections) are only available in our CHANEL Fashion Boutique.
You will find all the eyewear products on our website: eyeglasses and sunglasses in every color. Discover CHANEL Eyewear.
We invite you to visit the CHANEL Fashion Boutique of your choice to learn more and get personalized advice.
Every pair of CHANEL glasses is a fragile piece made with special materials. Therefore, you need to care for each type of frame in a particular way. There are general care instructions in a booklet that comes with your glasses.
For special materials like leather and pearls, ask for advice in a CHANEL Boutique, an authorized CHANEL eyewear retailer or contact us by telephone at 1300 242 635, Monday - Friday, 9:00 AM - 6:00 PM, Saturday 9:00 am - 4:00 pm AEDT, excluding Public Holidays.
CHANEL eyewear is made in Italy.
If you require assistance, please contact CHANEL Client Care here or by telephone at 1300 242 635. Our opening hours are Monday to Friday, 9:00 AM - 5:00 PM AEST/AEDT, excluding Public Holidays.
You can follow CHANEL on social media:
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. The app is available for iOS.
To find the CHANEL Fashion Boutique or the authorized CHANEL eyewear retailer nearest you, please refer to our Store Locator section or Contact us.
You can contact us either online or by telephone at 1300 242 635, Monday – Friday, 9:00 AM - 6:00 PM, Saturday 9:00 am - 4:00 pm AEDT, excluding Public Holidays, for any information regarding payment methods.
We also invite you to visit the CHANEL Boutique of your choice where a fashion advisor will be able to answer any questions you may have.
You can contact us either online or by telephone at 1300 242 635, Monday – Friday, 9:00 AM - 6:00 PM, Saturday 9:00 am - 4:00 pm AEDT, excluding Public Holidays, for any information regarding tax refunds.
We also invite you to visit the CHANEL Boutique of your choice where a fashion advisor will be able to answer any questions you may have.
Please note that regulations and procedures on tax refunds vary depending on the country of purchase.
You can contact us either online or by telephone at 1300 242 635, Monday – Friday, 9:00 AM - 6:00 PM, Saturday 9:00 am - 4:00 pm AEDT, excluding Public Holidays, for any information regarding terms and conditions of return and exchange.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.
We invite you to bring the product and store receipt to the original place of purchase. If you are unable to return the product to the original location, contact the CHANEL Boutique of your choice or an authorized CHANEL retailer *. You can find a complete list in the Store Locator section.
For more information, you can also contact us online or by telephone at 1300 242 635, Monday - Friday, 9:00 AM - 6:00 PM, Saturday 9:00 am - 4:00 pm AEDT, excluding Public Holidays.
* For spectacles models, please go to an authorized CHANEL eyewear retailer. For models called ""Runway"" that go with the Fashion collections, please visit a CHANEL Fashion Boutique.
An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
For more information, you can contact us either online or by telephone at 1300 242 635, Monday – Friday, 9:00 AM - 6:00 PM, Saturday 9:00 am - 4:00 pm AEDT, excluding Public Holidays.
Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorized CHANEL eyewear retailer, of which you can find an exhaustive list in our Store Locator section.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, whether it is a store or a website) so that we can verify if it is CHANEL authorized and consider appropriate actions to address any counterfeiting activities. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we are available to assist the authorities with any information regarding the nature of the product in question.
Please be aware that despite our ongoing efforts against websites selling counterfeit products, the Internet remains a significant channel for the spread of such goods. Therefore, to avoid the risk of encountering counterfeits, we recommend purchasing CHANEL products only from CHANEL Boutiques and authorized CHANEL websites and retailers. You can find a list of these retailers on the Store Locator section of our website.