LEGAL NOTICE AND GENERAL CONDITIONS OF USE
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LEGAL NOTICE AND GENERAL CONDITIONS OF USE
Unless stated otherwise, the following Legal Notices and Terms of Use govern the way you use and browse the www.chanel.com website including all web pages and other websites accessible at this address, including those versions optimised for browsing on mobiles and tablets, as well as mobile apps published by CHANEL, directed at consumers in the following countries: France, Albania, Germany, Saudi Arabia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, United Arab Emirates, Spain, Estonia, Finland, Greece, Hungary, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, Qatar, Romania, Serbia, Sweden, Slovakia, Slovenia, Czech Republic, Russia, Switzerland and Turkey (collectively the “Site”. The Legal Notices and Terms of Use applicable to any other country or region of the world may be different. The “Perfumes”, “Makeup” and “Skincare” and “Sunglasses” sections of the Website also offer the sale of products online (hereafter “CHANEL Online Boutique”), the terms of which are set out in the Chanel Terms of Sale, forming an overall contract with the Legal Notices and Terms of Use below and the Privacy section
The website is owned and operated by:
Chanel, joint stock company with a capital of €80,200,000.00 euros, headquartered at 135 Avenue Charles de Gaulle 92200 Neuilly-sur-Seine, registered number B 542 052 766 on the Nanterre Companies Register, intra-community VAT number FR 64542052766.
Publishing Director:
Mr. Luc Dony, in his capacity as CEO.
Hosting company: The “chanel.com” website is hosted by Amazon Web Services, 31 place des Corolles, 92400 Courbevoie, FRANCE.
The “careers.chanel.com” is hosted by CLARANET, 68 Rue du Faubourg Saint Honoré 75008 Paris - FRANCE.
Phone: 33 (1) 70 13 70 00.
Access to the Website and use of its content and functions are governed by the following Terms of Use. By accessing, browsing and using the Website’s functions, you unconditionally accept the clauses set out below.
1. INTELLECTUAL PROPERTY
Chanel and/or its affiliates around the world own the domain name “www.chanel.com”. The Website is a creation of the mind protected by intellectual property laws. The Website as a whole and the products sold on it, as well as all the associated intellectual property (such as texts, site maps, programmes, databases, animations, photographs, illustrations, sounds, colour codes, diagrams, logos, brands and designs) are the exclusive property of Chanel and/or its affiliates around the world and/or have been regularly licensed to Chanel. Chanel and/or its affiliates around the world are solely authorised to use the associated intellectual property rights.
The use of all or part of the Website, including by downloading, reproduction, transmission, presentation or distribution, for purposes other than for your personal and private use, commercially or otherwise, is strictly prohibited. In the event of failure to comply with these provisions, the penalties provided by law will be applied.
When you use a “Share” function on the Website to share a CHANEL product, event or message, you acknowledge and accept that the content available for sharing must only be used for purely personal purposes, excluding any commercial use on websites or web pages and/or other commercial digital media.
For any content that you submit when you use the Product Reviews service defined in Article 5 of the Terms of Use, you grant Chanel, free of charge and for a duration of thirty (30) years, the right to use, reproduce, copy, modify, delete all or part, adapt, publish, translate, create works derived from the content, as well as the right to license, sub-license, sell, distribute and/or integrate it in any form, using any medium or any technology throughout the world, without compensation being awarded to you.
The creation of hyperlinks to the Website requires Chanel’s prior, written consent which can be revoked at any time.
Not all websites with a hyperlink to the Website are under Chanel’s control and Chanel therefore disclaims any liability (especially editorial) regarding access to such websites and their content.
Chanel is free to change the content of the Website at any time and without notice.
2. DISCLAIMER AND LIMITATION OF LIABILITY
Chanel strives to ensure that the information available via the Website is accurate and up-to-date. However, Chanel gives no warranty that such information is accurate, complete and up-to-date. Chanel gives no warranty, express or implied, in respect of all or part of the Site.
Subject to the specific provisions for online sales, Chanel cannot be held liable for any direct or indirect damages, irrespective of the cause, origin, nature and consequence, arising from browsing and use of the Website. In particular, Chanel declines any liability in the event of interruption or inaccessibility of the Website, the occurrence of bugs or any damage resulting from fraudulent acts by third parties (such as an intrusion) originating from the Website.
When you use the Product Reviews service defined in Article 5 of the Terms of Use, you agree to indemnify and insure Chanel (including its executives, directors, agents, shareholders, affiliates, joint companies, employees, partners or third party service providers) against any claims, demands and/or damages (both direct and indirect) of any sort and of any nature, known or unknown, including reasonable legal fees, due to a violation of your declarations and guarantees defined in Articles 1 and 5 of the Terms of Use, or the violation by you of any law or the rights of a third party.
Chanel implements measures to ensure the security of the data collected on the Website.
Nevertheless, Chanel has no control over the risks associated with the functioning of the internet and draws your attention to the existence of potential risks regarding the confidentiality of data transiting through this network.
If you have any questions regarding the warranty and liability rules applicable to the Chanel Online Boutique, please check the Terms of Sale.
3. PERSONAL DATA AND COOKIES
The provisions relating to personal data and cookies are set out in the Privacy Section.
4. PRICE INFORMATION
Prices displayed on the Website are shown in Euros, except for the countries listed in the table below:
COUNTRY
CURRENCY
Denmark
DKK
United Arab Emirates
AED
Poland
PLN
Russia
RUB
Sweden
Sec
Switzerland
CHF
Turkey
TRY
When placing orders on the CHANEL Online Boutique, please check the information regarding prices and any delivery costs applicable in the Terms of Sale.
The price of products not sold on the CHANEL Online Boutique are provided as a guide and have no contractual value. They correspond to the prices applied by Chanel in its stores and are subject to change and adjustment without notice.
For jewellery presented on the Chanel Jewellery website, the prices shown are for a 52 or medium ring size and are therefore also subject to variation for a smaller or larger size.
5. FRAGRANCE & BEAUTY PRODUCT REVIEWS
This article regulates your use of the product reviews service offered by Chanel for the “Fragrance” “Makeup” and “Skincare” sections of the Website (hereinafter the “Product Reviews“).
5.1 Purpose of the Product Reviews
The Product Reviews allows the Website’s customers to leave their opinions, suggestions and recommendations solely on the Frangrance and Beauty products sold on the website (hereinafter the “Products“). These opinions, suggestions or recommendations shall be accompanied by a grade of 1 to 5 starts, 5 stars being the best score attributable to a Product (hereinafter the “Review(s)“).
To be able to leave a Review on one of the Products, the customer must have previously bought the Product in question on the Website within the last year.
If a customer bought the product using a guest account, she should create a customer account first in order to be able to leave her Review.
A Review must contain a minimum of 10 characters.
The content that you send as part of the Product Reviews is used by Chanel for the purpose of analysing the satisfaction of our customers.
5.2 Contents of Product Reviews / Users’ responsibilities
By sending the content, you guarantee:
• that you are the sole author and/or owner of all the rights relating to the said content or that you hold a licence for the rights authorising you to send the said content to Chanel;
• that you have voluntarily renounced all “moral rights” that you could have on the said content;
• that all the content that you send is correct;
• that you are at least 18 years old or you have obtained prior permission of a parent or legal representative to leave content, Chanel shall be able to ask any minor user to provide evidence of this permission and, where necessary, refuse to publish the Review of a minor user who is unable to provide evidence of this permission;
• that the use by Chanel of the content that you provide does not violate the Terms of Use and will not harm any person or entity.
Furthermore, you agree to send no content:
• that you know to be false, incorrect or misleading;
that infringes any copyright, patent right, trademark, business secret, trade secret and/or any other intellectual property rights, property rights, publicity rights of any third party and/or any confidentiality agreements;
• that violates any law or order, or indeed any decree or regulation (including, but not limited to, those which regulate consumer protection, unfair competition, discrimination or false advertising) and more generally, any regulation;
• that can reasonably be considered to be defamatory, derogatory, inciting hate, biased, offensive or insulting, in particular with regards to race or religion, threatening in an illegal manner or representing unlawful harassment of any individual, person, agreement, partnership or business;
• for which you have been paid of have received compensation by a third party not approved by Chanel;
• that includes information referencing websites other than the Website, publicity, third party brands or content that is not be relevant to the products sold on the Website, physical addresses, email addresses, contact details or telephone numbers or any other information allowing the identification of a person;
• that includes any comment on the medical or pharmaceutical performance of the Products;
• that contains viruses, worms or other potentially harmful programmes or computer files.
5.3 Publication of Reviews
The contents of the Reviews must not contradict the Terms of Use and must not damage Chanel’s image or its trade policy.
Chanel undertakes not to modify the customers’ Reviews before their publication, except for the spelling of the names of the Products if they were incorrect.
Nevertheless, each Review is manually moderated by Chanel’s customer service before its publication in order to verify that if conforms with the publication criteria, particularly listed in Article 5 of the Terms of Use. The Reviews will be published irrespective of their rating, provided that they respect the publication criteria and the Terms of Use. You recognise that you, and not Chanel, are solely responsible for the content of your contribution. No part of the content that you send shall be subject to an obligation of confidentiality on the part of Chanel (including its executives, directors, agents, shareholders, affiliates, joint companies, employees, partners or third party service providers, as well as their respective directors, representatives and employees).
Chanel undertakes not to pay any user in order to incite them to leave a possible Review.
The Reviews shall be published between 48 and 72 hours after submission on average. The process may be longer if the Review has to be examined in detail by the dedicated Chanel team.
The Reviews are uploaded on the Website in chronological order.
Once a Review is published on the Website, users have the option, through a link, to say if they have found it useful or not.
6. AMENDMENTS
Chanel informs you that these Terms of Use can be amended at any time. Such amendments are posted online and are deemed to be accepted unconditionally when you access the Website after they are posted online. Chanel recommends you check this page regularly.
7. SEVERABILITY
If any clause of these Terms of Use is found to be invalid due to a change in legislation or regulations or a court decision, this cannot in any way affect the validity of and compliance with the other clauses of the Terms of Use.
8. APPLICABLE LAW AND DISPUTES
These Terms of Use are governed by French law without depriving you of the level of protection provided by the provisions of the mandatory laws of the country of your usual residence. Failing amicable agreement, the French courts in Paris have territorial jurisdiction to deal with any dispute relating to the Website, notwithstanding your option to bring the dispute before a competent foreign court of your choice
Last updated: January 2020
Copyright © CHANEL.
AMENDMENT TO THE GENERAL TERMS AND CONDITIONS OF SALE
1.1 SCOPE OF APPLICATION
The present Amendment (hereafter “Amendment”) to the general terms and conditions of sale (hereafter “GTCs”) governs purchases of CHANEL articles (hereafter “Article(s)”) by a client (hereafter a “Client”) through the call and delivery service (hereafter the “Special Service”) set up by CHANEL boutiques (excluding those located in department stores and airport boutiques) located in the United Arab Emirates, hereinafter “CHANEL”. The sale is made in the United Arab Emirates, the place where CHANEL issues the offer.
The provisions of this Amendment supersede the provisions of the GTCs when contradictory. The provisions of the GTCs that do not conflict with the terms of the Amendment shall continue to fully apply to the purchases.
This Amendment is part of the GTCs that are applicable to the Client for Articles purchased through the Special Service.
By ordering and buying Articles through the Special Service the Client fully accepts the GTCs and the present Amendment. The GTCs and the Amendment are accepted by the Client before the conclusion of the sale and are handed over in printed form upon delivery of the Articles.
Before any order, the Vendor shall send the Client the order offer with the GTCs and the Amendment attached for the perfect information of the Client.
To finalize the order, the Client shall:
• read and accept the GTCs, the Amendment and the purchase conditions as set out herein.
• confirm his wish to place the order within a maximum of 24, in the event of failure by the Client to reply within the above-mentioned time limit, the sale conditions, in particular the financial conditions indicated, shall be deemed to be null and void.
• confirm his delivery and billing address.
• To continue, the Client is then invited to finalize the order by paying his order via secured platform payment or bank transfer, the payment of the order concludes and completes the operation of finalization of the order by the Client.
The sale is deemed complete only after Client’s confirmation of acceptance the order and after the payment.
3.1 TERMS OF DELIVERY
During the Special Service, the Articles are delivered to the Client at the delivery address indicated by the Client.
The delivery is made at the expense of the Client and the amount of the delivery is indicated to the Client by the Vendor by e-mail in his order offer. Express delivery is also possible at the Client's expense and on special quotation.
CHANEL delivers the Articles as part of the Special Service in several countries at the Customer's request. Acceptance of the delivery address will be made on a case-by-case basis depending on the material, legal and customs possibilities to proceed with it, the Customer is invited to inquire beforehand with his Vendor.
The delivery will be made by CHANEL's delivery partner under its responsibility at the delivery address indicated by the Client no later than 30 days after the payment.
The sales are made by CHANEL considering, for tax purposes, the place of delivery declared by the Client.
3.2 RECEIVING ARTICLES
The risks attached to the Articles are transferred to the Client upon delivery, that is, when the Client (or any third party named by the latter) physically takes possession of the Articles concerned.
Upon delivery, CHANEL kindly asks the Client to verify the conformity and the state of his order and all the necessary reservations concerning the apparent defects (missing Article, damaged parcel). Moreover, CHANEL kindly asks its Client (or any third party named by the latter) to check the number and condition of the Articles when they are delivered.
If any of the Articles are damaged or missing or do not match the order, the Client shall contact his Vendor immediately.
The Client is solely responsible for the compliance with the obligations related to the import or export of the Articles internationally and in particular for paying the related duties and taxes.
4.1 RETURN POLICY
Articles can be returned under the conditions provided for in article 2 of the GTCs : Being specified that in such case the Client is solely responsible to obtain from the competent and local authorities the reimbursement of paid duties and taxes which are under his entire responsibility pursuant to Article 3.2 above.
5.1 CONFORMITY AND HIDDEN DEFECTS
The Client is informed of the existence of the statutory warranty of conformity of the Articles, subject to national conditions. Defective Articles will then be repaired, exchanged or refunded, provided they have not been damaged through misuse and that a claim has been raised within the applicable legal deadlines.
5.2 EXCLUSION OF WARRANTY
If the Articles returned by the Client do not correspond to the Articles ordered or originate from somewhere other than CHANEL, CHANEL will not be bound by its obligations described in Articles 5.1 above.
It should be noted that statutory warranties do not cover damage or defects resulting from an external cause (accident, knock, etc.) or from the Client’s misuse, or non-conform use of the Articles with regards of Articles’ characteristics.
CHANEL invites the Client to consult the “CHANEL Privacy Policy” by following the link to privacy CHANEL.com for more information on how CHANEL processes personal data and the Client's rights in relation thereto.
The GTCs and the Amendment and any order made through the Special Service are governed by the United Arab Emirates laws barring legal provisions to the contrary imposing the applicability of a foreign law. However, application of the laws of the United Arab Emirates cannot result in depriving the Client of the level of protection provided by provisions of mandatory laws of the country of his habitual residence.
In the event of dispute concerning the GTCs, the Amendment and/or an order, CHANEL invites the Client to contact Chanel customer service at customercare.me@chanel.com
in order to refer its claim of dispute and try to find an amicable solution with CHANEL.
Notwithstanding the above, if amicable solution is not reached or if Client wishes to directly bring the claim or dispute before the courts without going through an amicable solution process, the Dubai Courts shall be territorially competent to hear any dispute.
Dubai Boutiques (Excluding Fragrance and Beauty)
These general terms and conditions of sale govern purchases of articles in the United Arab Emirates from CHANEL boutiques (excluding those located in department stores) and are subject to United Arab Emirates laws.
1 / PERSONAL USE
All sales are at retail and are strictly for personal use. Consequently, CHANEL reserves the right to restrict the number of articles purchased by any single customer. The articles sold may not, under any circumstances, be resold as new goods through any first-hand distribution channels.
2 / RETURNS, REFUNDS & EXCHANGES POLICY
All sales shall be the subject of an invoice. No duplicate invoices will be issued.
Except for tax free purchases where value added tax (VAT) refund has been validated by the Federal Tax Authority, all non-sale articles-with the exception of those manufactured by special order — can be exchanged or returned for a refund in the country of purchase, in CHANEL boutiques retailing these same articles. Articles can be exchanged or refunded exclusively in the form of store credit within a period of one (1) month from their date of purchase, upon presentation of the invoice, and provided they have not been used or altered and are returned in perfect condition in their original packaging. Any store credit issued will have to be used within a period of twelve (12) months in the country where the boutique having issued the credit is located.
Returns in a country other than the country of purchase are possible subject to legal rules and to CHANEL’s commercial policy applicable in the country in which they are returned. It is the customer’s responsibility to inquire about the terms and conditions applicable to returns in the country in which they are returned.
The customer shall bear both the expenses pertaining to returns via post or carrier and all liability in this regard. The customer will be responsible for the perfect condition of the articles returned as well as for the quality and solidity of the packaging used.
Articles purchased on sale cannot be returned or exchanged. With the exception of specific warranties applicable to certain items, defective items will be repaired, exchanged or refunded, provided they have not been damaged through misuse and that a claim has been raised within the applicable legal deadlines.
3 / DEPOSITS
Special orders, pre-orders, or size adjustments will only be accepted in consideration for the payment by the customer of a deposit. If the customer should decide not to proceed with the purchase, the deposit will be kept by CHANEL, it being presumed that the customer does not wish to so proceed if he or she does not withdraw his or her goods within a period of two months from the date at which he or she is informed by CHANEL that the article or articles are available, as concerns fashion articles, and within a period of six months, as concerns watches and fine jewellery articles. If delivery is impossible owing to CHANEL’s fault, the deposit will be fully refunded to the customer.
4 / INTELLECTUAL PROPERTY
The customer cannot reproduce in any form whatsoever (including in the form of photographs, sketches, reproductions, patterns, with different materials and in different sizes) all or part of the designs of the articles purchased or transfer or deliver such reproductions to any third party in view of such reproduction. Customers shall not be entitled at any time to use all or part of the CHANEL name and/or the registered trademarks and/or designs owned by CHANEL for retailing, publicity, promotional or other purposes. Any act of infringement and any complicity will subject to prosecution.
Dubai Fragrance and Beauty Boutique
These general terms and conditions of sale govern purchases of articles in the United Arab Emirates in a CHANEL boutique dedicated to fragrance and cosmetics (department stores excluded) and are subject to the laws of the United Arab Emirates.
1/ PERSONAL USE
All sales are at retail and are strictly for personal use.
CHANEL reserves the right to restrict the number of articles purchased by any single customer. The articles sold may not, under any circumstances, be resold as new goods through any first-hand distribution channels.
2/ REFUNDS & EXCHANGES
All sales shall be the subject of an invoice. No duplicate invoices will be issued.
Except for tax free purchases where Value Added Tax (“VAT”) refund has been validated by the Federal Tax Authority, all sold articles can be exchanged within a period of one (1) month from their date of purchase upon presentation of the original sale invoice issued by the boutique, and provided they have not been used and are returned in perfect condition in their original packaging.
Customers may exchange or refund defective articles within a period of one (1) month from their date of purchase upon presentation of the original sale invoice issued by the boutique. Defective articles will be exchanged or refunded, provided they have not been damaged through misuse.
3/ INTELLECTUAL PROPERTY
The customer cannot reproduce in any form whatsoever (including in the form of photographs, sketches reproductions, patterns, with different materials and in different sizes) all or part of the designs of the articles purchased or transfer or deliver such reproductions to any third party in view of such reproduction. Customers shall not be entitled at any time to use all or part of the CHAN EL name and/or the registered trademarks and/or designs owned by CHANEL for retailing, publicity, promotional or other purposes. Any act of infringement and any complicity will subject to prosecution.
Abu Dhabi Boutiques
These general terms and conditions of sale govern purchases of articles in the United Arab Emirates from CHANEL boutiques (excluding those located in department stores) and are subject to United Arab Emirates laws.
1 / PERSONAL USE
All sales are at retail and are strictly for personal use. Consequently, CHANEL reserves the right to restrict the number of articles purchased by any single customer. The articles sold may not, under any circumstances, be resold as new goods through any first-hand distribution channels.
2 / RETURNS, REFUNDS & EXCHANGES POLICY
All sales shall be the subject of an invoice. No duplicate invoices will be issued.