FAQ
FINE JEWELRY
"You will find on our website all of our Fine Jewellery collections. For our exceptional pieces, only one selection is featured.
We invite you to visit the CHANEL Fine Jewellery Boutique of your choice to discover more items and experience the universe unique to each collection."
You will find many types of information about CHANEL jewellery by visiting the Fine Jewellery section of our website.
You can contact us so that we may assist you in your search.
We also invite you to visit the CHANEL Fine Jewellery Boutique of your choice where a sales associate will be able to provide you with personalised recommendations about CHANEL products and style.
"You will find on our website all of our Fine Jewellery collections. For our exceptional pieces, only one selection is featured.
We invite you to visit the CHANEL Fine Jewellery Boutique of your choice to discover more items and experience the universe unique to each collection."
"CHANEL Fine Jewellery pieces are created using exceptional gemstones and precious metals, selected for their aesthetic quality and rarity. To preserve their brilliancy, you are advised to give them very special care and handle them delicately.
In our Care & Services section, you will find a few recommendations for use and maintenance that will help you keep your jewellery in perfect condition for a long time."
CHANEL Jewellery watches are precious and fragile. They are water resistant but are not designed to be completely immersed in water. They are protected from dust, rain, and splashing water. This protection is provided by a series of seals, which we recommend replacing every two years to ensure optimal protection.
The water resistance of your watch will be tested and renewed with each service performed by CHANEL workshops. A watch must never be worn in a sauna, Turkish bath, shower, or bath as hot water may damage its water resistance seals.
CHANEL Fine Jewelry creations are made from the most precious materials and the rarest stones.
18K gold, which is gold of a millesimal fineness of 750, is the purest alloy used in jewelry. All CHANEL Fine Jewelry pieces are in either 18K gold or 950 platinum.
In its constant search for perfection, CHANEL Fine Jewelry incorporates the expertise of a gemologist into its diamond selection process, who takes the time to examine each gem. In this way, CHANEL Fine Jewelry offers exceptional diamonds that are among the finest in the world.
THE QUALITY CRITERIA FOR DIAMONDS (4CS)
Diamonds come in a variety of colors, ranging from the so-called "colorless" diamonds, whose coloration is classified in accordance with an internationally recognized scale, to rare diamonds in more or less saturated colors, such as yellow, blue, pink or green.
A diamond's quality depends on the perfect combination of four criteria, known as "the 4Cs," which are subject to endless variations that make each stone unique:
Clarity
The clarity of a diamond is determined by the number, size, position, and color of the inclusions visible in the stone. Their visibility is appraised with a 10x magnifying class.
Color
Ideal diamonds are generally distinguished by the absence of color. Thus, the more colorless a diamond is, the rarer and more precious it is.
An international standard attributes the letter "D " to totally colorless diamonds, with the remaining letters used to measure whether tints of yellow or brown appear in the stone.
Cut
The cut is the element that enhances all of a diamond's qualities and reveals the most perfect balance between brilliance, fire, and scintillation. It is the only criteria that depends entirely on human hands, as the others are dictated by nature.
Excellent proportions combined with perfectly symmetrical facets enable light to be captured and the carefully-selected stone to reveal its true brilliance.
Carat
The word "carat" refers to the seeds of the carob tree, used in Antiquity to measure the weight of a diamond, and has been the international standard unit of measurement since 1907. A carat is equivalent to 0.20 grams. The diagram below shows the relationship between the diameter of a round diamond and its carat weight. Diamonds can be larger than 3.50 ct.
CERTIFICATION
CHANEL Fine Jewelry provides a certificate issued by the GIA (“Gemological Institute of America”) – an internationally renowned laboratory – for each round diamond weighing 0.25 carats or more, for each fancy-cut diamond weighing 0.50 ct or more, and for any colored center diamond.
This certificate is a veritable identity card for each stone, indicating its composition in terms of the 4Cs, but also providing a body of supplementary information.
The history of CHANEL Fine Jewellery began one evening in 1932. At her private Faubourg Saint-Honoré mansion, Mademoiselle Chanel exhibited her first collection built around the twin themes of the Comet and the Diamond.
When CHANEL revived this activity in 1993, the collection paid homage to its origins in the form of reproductions and reinterpretations of the first pieces from the "Bijoux de Diamants" collection.
In 1997, the acquisition of one of the finest mansions in the Place Vendôme (situated at Number 18 in the famous square) and the creation of the Watches & Fine Jewellery Boutique seemed the natural conclusion to a secret itinerary that led Mademoiselle Chanel from her Faubourg Saint-Honoré mansion to Rue Cambon, and then on to the Ritz.
This move also marked CHANEL's appearance alongside its peers, the greatest names in fine jewellery. CHANEL Fine Jewellery demonstrates its coming of age through its constantly renewed creativity, forged around the fundamental symbols of the universe of Mademoiselle.
In 2007, CHANEL took luxury to a whole new level, always looking ahead to the future in the image of its founder, who used to say: "I want to be associated with what is yet to come."
Behind the elegant facade designed by Jules Hardouin-Mansart at 18 Place Vendôme, a new boutique now develops the major themes first proposed at that original exhibition held at Mademoiselle Chanel's mansion.
In 1993, we enlisted the services of an independent designer who was selected for his creativity and expertise that met CHANEL's stringent demands, and who was continually inspired by the world of Mademoiselle Chanel. In order to better consolidate and increase the growth of this activity, creation began within CHANEL starting in 2009. This decision gave CHANEL Fine Jewellery new momentum and helped definitively establish it among the most illustrious houses of the Place Vendôme.
Twenty-four years after its launch, CHANEL Fine Jewellery is still experiencing increasing success in the fine jewellery sector.
The complete range of CHANEL Fine Jewellery collections is available exclusively at CHANEL Fine Jewellery boutiques. A limited selection of pieces is available at CHANEL fashion boutiques.
Click & Collect is also available for select Watches and Fine Jewellery pieces. Order creations on chanel.com and pick them up at the Dubai Mall CHANEL Watches & Fine Jewellery boutique.
You can contact us so that we may assist you in your search.
We also invite you to visit the CHANEL Fine Jewellery Boutique of your choice where our sales associates are at your disposal for a personalised appointment.
You can subscribe to our Newsletter . For Austria, Bosnia, Germany and Israel, you will have to confirm your subscription by clicking on the link in the confirmation e-mail.
You can also follow CHANEL on social media:
To receive the catalogue for our collection, we invite you to visit the CHANEL Fine Jewellery Boutique of your choice.
All CHANEL Fine Jewellery collections are available exclusively in CHANEL Fine Jewellery Boutiques. The ULTRA and COCO CRUSH collections are also available in select CHANEL Fashion Boutiques.
To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.
The following payment methods are accepted: credit card (Visa, MasterCard, American Express, Diners Club, Japan Credit Bureau (JCB), China Union Pay (CUP), Maestro), cash (EUR, USD, SEK and GBP) and bank transfer.
We invite you to visit a Boutique where one of our sales associates will be able answer any questions you may have, or contact us .
For all purchases greater than 200 SEK, you can receive a tax refund on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the European Union.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) at a rate of 11.7% of the purchase total (incl. tax), or directly to PREMIER TAX FREE by payment card or transfer at a rate of 13% of the purchase total (incl. tax).
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.
To help you determine a custom size for your fine jewellery piece, our expert advisors are available to assist you in all CHANEL Fine Jewellery Boutiques.
To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.
CHANEL offers an engraving service that allows you to customise your fine jewellery piece by engraving a name or a message on it.
For more information about this service, please visit the CHANEL Boutique of your choice, or refer to the Clients Service section.
To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.
We invite you to bring the jewelry that you wish to return or exchange to the CHANEL Boutique of your choice ([Store Locator) in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
You have 30 days from the date of purchase to return it in Sweden. If you do not return the product within the original country of purchase, contact us for more details on our international return policy.
Please note that you cannot return purchases made in France if the tax refund export sales form has already been validated by customs.
Each CHANEL Fine Jewellery piece is subject to the legal warranties currently in force. The following are not covered by these warranties:
Damage resulting from accidents or from inappropriate or abusive use of a fine jewellery piece;
Damage resulting from repairs or dismantling not undertaken by a CHANEL Fine Jewellery Boutique;
The consequences of normal wear and the ageing of a fine jewellery piece.
CHANEL Jewellery watches have successfully passed the most rigorous reliability tests devised by Swiss watchmaking professionals. They are therefore guaranteed against all manufacturing defects for two years from the date of purchase marked on the International Guarantee Certificate. This guarantee is total (parts and labour).
However, these two guarantees exclude the following:
Damage caused by accidents or by misuse of the watch (violent shock, crushing, rough handling of the clasp, etc.);
Damage caused by repairs or dismantling not carried out by a CHANEL watchmaking workshop or an authorised CHANEL watchmaking workshop;
The consequences of normal use and ageing of the watch. It also excludes leather straps, given their specific nature.
For more information about the terms and conditions for CHANEL guarantees, please refer to our Care & Services section.
CHANEL Fine Jewellery benefits from an international network of workshops that meet the strictest technical standards while providing impeccable service. For all repairs, we invite you to take your fine jewellery piece to the CHANEL Fine Jewellery Boutique of your choice. Any repair not carried out by a CHANEL Boutique, a CHANEL Fine Jewellery workshop, or an authorised CHANEL retailer exposes your fine jewellery piece to the risk of serious damage.
To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.
To have your CHANEL fine jewellery piece sized, please visit the CHANEL Boutique of your choice.
To find the CHANEL Fine Jewellery Boutique nearest you, please refer to our Store Locator section or contact us.
An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
However, in the event of theft or loss of the product, it is possible to obtain a duplicate by providing supporting documents (copy of complaint form, affidavit, and a copy of your ID card).
For more information, you can contact us .
Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorised retailer, of which you can find an exhaustive list in our Store Locator section.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless of if it is a store or a website) so that we can verify if it is CHANEL authorised or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section .
Only Watches and Fine Jewellery creations purchased directly from a CHANEL boutique are eligible for a tax refund.
For more information about tax refunds, an advisor of the House is available to assist you at your CHANEL boutique. You can also contact an advisor via email or by phone at +9718005500005.
This complimentary service lets you order select Watches and Fine Jewellery pieces on chanel.com, then pick them up at a CHANEL Watches & Fine Jewellery boutique. Enjoy a seamless, exceptional experience with personalised assistance from a sales advisor.
For more information, please contact CHANEL Customer Care via email, WhatsApp or phone.
Explore Watches and Fine Jewellery collections on chanel.com, then add a piece to your bag by clicking ‘Click & Collect’. Next, select the boutique where you’d like to pick up your order. Once checkout is complete, a page will appear with your order number, indicating that the order has been received, and a confirmation email will be sent. You will also receive an email when your order is ready to be picked up.
To pick up your order, you must bring a form of government-issued identification and the email confirming that your order is ready. Please see an advisor upon arrival at the boutique.
For more information, click here.
The following location offers Click & Collect:
Dubai Mall CHANEL Watches & Fine Jewellery boutique.
For hours and directions, visit the store locator.
Watches and Fine Jewellery orders are typically ready within 4 hours, subject to product availability. Please do not arrive at the boutique until you are notified that your order is ready for pickup.
If you haven’t received an update about your order, please check your ‘Spam’ and ‘Other’ email folders. You can also view the status of your order at any time by logging in to your account. If there is a delay with your order, you will be promptly notified. Should you have any questions or need further assistance, CHANEL sales advisors are available to answer all of your questions by email, WhatsApp or phone.
You will receive an email when your order is ready to be picked up. Once you do, you can visit the boutique any time during regular operating hours to pick it up. Please collect your order within 15 days. If you need more time, you can call the Dubai Mall CHANEL Watches and Fine Jewellery boutique at +971 4 382 7106. The boutique’s phone number can be found in your confirmation email or via the store locator.
Every order is prepared with the utmost care and presented in signature CHANEL Watches and Fine Jewellery packaging. Complimentary gift wrapping is also available upon request.
Once your order is ready for pickup, please collect it within 15 days. If you need more time, you can call the Dubai Mall CHANEL Watches and Fine Jewellery boutique at +971 4 382 7106. The boutique’s phone number can be found in your confirmation email or via the store locator.
If you are unable to pick up your order, you may designate someone to do so on your behalf. Call the boutique and provide that person’s legal name ahead of time. The delegated person must bring proof of identification as well as the email confirming that the order is ready for pickup. The boutique’s phone number can be found in your confirmation email or via the store locator. If you need more time, you can call the Dubai Mall CHANEL Watches and Fine Jewellery boutique at +971 4 382 7106.
Unfortunately, no changes can be made once an order has been placed. Please contact CHANEL Customer Care at 1.800.550.0005 to cancel your order, then place a new one on chanel.com for pickup at your preferred boutique.
Follow the instructions in the size guide to find the bracelet or ring that fits you best. If you have any questions or need further assistance,CHANEL advisors are available to answer all of your questions by email, WhatsApp or phone. For Click & Collect orders, pieces can be returned at the same boutique within 30 days of the pickup date.
For select timepieces, watch straps can be adjusted at a CHANEL Fine Jewellery boutique. Other styles will need to be sent to the CHANEL workshop. The ceramic bracelet of J12 watches must be adjusted by a CHANEL expert.
All fine jewellery pieces need to be sent to the CHANEL workshop for resizing. Please note, COCO CRUSH rings cannot be resized due to the quilted pattern.
For more information about resizing, you can view our jewellery or watches services online, contact us via email or WhatsApp, or book an appointment in boutique.
The following credit cards are accepted: Visa, Mastercard, American Express and Apple Pay. Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Nepal, Netherlands, Nevis, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, St Kitts, St Lucia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos, United Arab Emirates and United Kingdom.
The following gift cards are accepted: American Express, Mastercard and Visa.
CHANEL gift cards can only be redeemed in CHANEL boutiques and are not redeemable on chanel.com. Also, all purchases made with a gift card are final.
The following digital payment methods are accepted: Apple Pay and PayPal.
The following payment methods are not accepted: CODs, personal cheques, money orders and international credit cards from countries not listed above.
For your security, your billing name and address must match that of the credit card used for payment, except for international credit cards. CHANEL reserves the right to cancel any order that does not meet these criteria.
Unfortunately, no changes can be made once an order has been placed.
Transactions are processed securely via Adyen or Payline, trusted payment platforms. Your banking information is never transmitted via chanel.com.
If you would like to cancel your order, please contact CHANEL advisors at +9718005500005. Please note, once your order is ready for pickup, it cannot be cancelled. You may return or exchange an item at the time of pickup.
Watches and Fine Jewellery pieces are only available for Click & Collect. Orders are typically ready within 4 hours, subject to product availability and approval.
To place an order, add a piece to your bag by clicking ‘Click & Collect’ and select the boutique where you’d like to pick up your order. Once checkout is complete, a page will appear with your order number, indicating that the order has been received, and a confirmation email will be sent. You will also receive an email when your order is ready to be picked up, and a sales advisor will be in touch to confirm the details.
To pick up your order, you must bring a form of government-issued identification and the email confirming that your order is ready. Please collect it within 15 days. If you need more time, you can call the Dubai Mall CHANEL Watches and Fine Jewellery boutique at +971 4 382 7106. The boutique’s phone number can be found in your confirmation email or via the store locator.
For more information, click here.
After you place a Click & Collect order, the total amount will appear as a pending transaction on your statement. Your payment method will be charged once your order is ready for pickup. You will receive an email when your order is ready.
For Click & Collect orders, you will receive an email when your order is ready for pickup at your selected boutique.
If you have a chanel.com account, you can view the status of your order by clicking on the profile icon and then ‘Orders’.
You can contact a Customer Care Advisor via email, WhatsApp or phone for information regarding your order.
For Click & Collect orders, pieces can be returned at the same boutique within 30 days of the pickup date. Items must be returned in their original condition. Items that have been altered or personalised are not returnable.
In case of an error with the content of an order, or a damaged or defective product, we kindly ask that you contact CHANEL Customer Care by emailing customercare.us@chanel.com within 28 business days of receiving your order.
All CHANEL Fine Jewellery pieces come with a Certificate of Authenticity.
Your piece has been meticulously crafted at a CHANEL Fine Jewellery workshop, where it has received the utmost care throughout every stage of the production process. We certify that all CHANEL Fine Jewellery pieces are made of 18K gold (750 ‰) or platinum (950 ‰).
Only products purchased on chanel.com through Click & Collect, in a CHANEL boutique or at an authorised CHANEL retailer are guaranteed to be authentic. Only authentic CHANEL Fine Jewellery pieces are eligible for repairs.
Click here to learn more about Warranty and Authenticity
For Click & Collect orders, you can purchase up to 1 copy of any given Watch/Fine Jewellery piece, 3 total Fine Jewellery pieces and 2 total Watches per order. If you would like to purchase more than 3 items, please visit your nearest boutique.
If you have any questions or need further assistance, please contact CHANEL Customer Care via email, WhatsApp or phone.
For Click & Collect orders, an invoice will be sent via email once your order has been picked up. If you have an account, you may also access your invoice by clicking on the profile icon and then ‘Orders’.
Unfortunately, it is not possible to obtain a tax refund for creations purchased via the Click & Collect service. Only creations purchased directly in a CHANEL boutique are eligible for a tax refund.
For more information about tax refunds, an advisor of the House is available to assist you at your CHANEL boutique. You can also contact an advisor via email or by phone at +9718005500005.