Privacy

The Chanel companies worldwide ("CHANEL") recognize the importance of protecting the privacy of all consumers (“you” or “user”) who visit the CHANEL hosted or sponsored websites.

We also believe it is important to inform you about how we will use your personal information, and to give you choices about how this data will be used. For these reasons, we encourage you to read this Privacy Policy carefully.

This Privacy Policy is directed and applicable to individuals who visit those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as minisites or pages on third party social networking services, directed at consumers in the United States, including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “United States” under the listings that appear below “America” on the “Languages” page or link, (collectively the “Sites”).

This Privacy Policy applies only to information collected by us via the Sites and does not extend to any other website, including other Chanel country-specific pages or region-specific pages intended for non-U.S. users.

The laws of the United States shall apply to the collection of Personal Information (as defined below in section 2.a.) and other information through the Sites., and to Chanel’s use of such information. The laws of the United States and other countries to which we may transfer your personal information may not provide a level of protection equivalent to the laws in your home country, if you are accessing web pages intended for United States consumers from outside the United States.
While users can view our website by browsing anonymously, we collect identifiable personal information (“Personal Information”) about Sites users when they voluntarily provide it in the course of browsing or shopping on the Sites, including to make purchases from the Sites, voluntarily register or otherwise sign up with the Sites, or contact us via the Sites. Sites users may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services, to answer surveys, enter contests and receive notice of other promotional opportunities, and to make purchases. The type of Personal Information that we may collect includes name, address, phone number, email address and purchase information such as credit or debit card information used to facilitate the sale of Chanel products. We may also use the information that you provide to create a personal customer profile in order to let you know of products or events that may be of interest to you, to streamline future purchases, and for customer service purposes, such as following up on customers who have not checked out their abandoned shopping carts or to inquire about their use of the Sites.

We may combine Personal Information we collect on the Sites with other information we otherwise collect online or offline about users to better tailor marketing or website content, including to measure the effectiveness of our advertising, or for other purposes, such as internal research.

In addition, if you choose to participate in Chanel-sponsored social media activities or offerings, including any links to social media services (e.g., plug-ins) on our Sites, or if you log into our Sites or a portion of our Sites through a social media service or similar tool, such as Log in with Facebook or Sign in with Twitter (whether the use of such tools to sign in is optional or mandatory), any information that these third-party social media sites collect as a function of your using those services or sign-in tools is subject to those respective entities’ own privacy policies. In addition, however, if you use those services or sign in to our Sites or a portion of our Sites using such third-party sign-in tools, certain Personal Information and related information from those third-party websites or services will be shared with Chanel. We will treat this information shared with us in accordance with this Privacy Policy.

For information on how to opt-out of allowing us to use your Personal Information for marketing purposes, see section 6 below.
We automatically collect certain aggregate information and other information when you visit the Sites. When in aggregated form, this information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.

Also, we may collect certain non-personal information at the individual level, although it typically is not associated with Personal Information. For example, when you visit the Sites to browse, read or download information, we automatically collect standard computer information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. We generally do not link this standard computer information to anything that will allow us to identify users unless to enforce compliance with our rules or terms of service, to protect our service, sites, users or others, or for certain online advertising activities relating to our users, including to measure the effectiveness of our advertising.

In addition, we also may collect other information through “cookies” or “web beacons,” as explained below.

Cookies: We, our service providers, and third parties such as online network advertisers may collect information using cookies. Cookies are pieces of information that any website may transfer to your browser that are then stored in your computer system. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the websites are of greatest interest to the user. The deposit of cookies by the Sites may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.

Most web browsers are set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to decline cookies, some of the functionality of the Sites may be impaired.

Web Beacons: Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags” or “pixel tags,” are small graphic images on a website or in an e-mail that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, our service providers and other third parties to gauge and enhance the effectiveness of our marketing on our Sites or on third party websites or other channels by transmitting information about whether you follow links in our e-mails or Sites, or links in third party websites, and by gathering information about the sites you visit before and after visiting our websites. We use log files to store the data that is collected through Web beacons.

Online advertising networks and similar companies that collect information through cookies and similar tools over time and across different websites, including upon or following your visit to our Sites, operate on our Sites and utilize cookies, web beacons and similar technologies to collect or receive information from the Sites, and from third party websites, and use the information they collect to provide ad measurement services and to target ads to users’ interests. While, as described above, you may have the opportunity to control the use of cookies through your web browser, we do not otherwise currently respond to web browser “do not track” signals or other mechanisms that may offer consumers choice for such activities. If we do so in the future, we will describe how we do so in this Privacy Policy. See Section below titled “Updating Your Personal Information and Opting Out of Marketing Communications section for choices you have.
Subject to the following paragraphs and the disclosures discussed in them, we will neither disclose nor sell any information about you to a party unaffiliated with us unless (i) required to do so by law or legal process; (ii) required to do so by law enforcement authorities or other government officials; (iii) we believe disclosure is necessary or appropriate to prevent physical harm, financial loss or injury to, or interference with, our rights or property or the rights or property of our users or others, or in connection with an investigation of suspected or actual illegal activity; (iv) we reasonably believe that you have used information from the Sites in order to commit unlawful acts or acts that may endanger the health and/or safety of the public; and/or (v) we believe the law in good faith requires such disclosure.

We may appoint third party service providers to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you or the Personal Information collected about you. The functions or services include, for example, administering the Sites, delivery of products requested or ordered by you, and delivery of marketing or other communications to you about our products, services or special events. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.

We may also share your Personal Information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.

In addition, we also may share information with companies such as online network advertisers or similar entities that may deliver targeted ads to you and which also may automatically collect or receive information about your online activities over time and across different websites following your use of the Sites, in order to facilitate the delivery of advertising and communications tailored to your interests (for example, if you register with us or view a page on our Sites about a Chanel product, you may receive an online advertisement for that or a related product on other third party websites on the Internet that you visit, or online network advertisers may use certain information they collect about you to assist with their delivery of advertisements for others). We also may place tailored ads on social media websites and services, which may entail our sharing of certain account-related information.

For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 6 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations. For example, if you have opted out of marketing emails from us, we may have to provide your email address to a third party we jointly market with to comply with your opt-out request.
Through the Sites, we request that you provide to us certain types of information so that we may better serve you. The requested information may include questions and comments about our products. Please do not provide us with materials, including but not limited to business, advertising, creative, marketing or any other types of proposals, concepts, know-how, ideas and the like ("Unsolicited Materials"). All Unsolicited Materials, including any unsolicited Personal Information (for example, Personal Information provided not in response to a specific request for such information, but in a free form text box), that we receive will not be subject to this Privacy Policy. By submitting any Unsolicited Materials, you agree that we shall have the sole discretion as to how to utilize such Unsolicited Materials and you automatically provide to us a perpetual, royalty free license to such end. If any Unsolicited Materials that you provide to us are protected by third party copyright, trademark or other proprietary rights, you agree to indemnify, defend, and hold harmless CHANEL, its parent, subsidiaries and/or affiliated entities, and its and their respective officers, directors, employees, agents, licensors, representatives, and third party providers (collectively, “the CHANEL Indemnitees”), against any claims or actions brought against any of the CHANEL Indemnitees arising out of or relating to our use or possession of the Unsolicited Materials.
Protecting your information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information. However, we cannot warrant and do not represent that our level of security meets or exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We cannot guarantee the security of our websites, databases or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.
If you want to update your Personal Information, you may access your personal profile online, if one exists or is accessible, and change your entry. Generally, any online profile that exists is accessible at the “Fragrance,” “Makeup” and/or “Skincare” pages by clicking on “Account” or “Login” and entering the applicable information. Otherwise, you may contact us at 1.800.550.0005 for assistance in updating your Personal Information.

You may choose to unsubscribe from marketing emails by sending an email to customercare@chanelusa.com or by utilizing the unsubscribe link on our marketing emails. Please note that any requests may take up to six to eight weeks to become effective. If you choose to opt-out not only of emails, but all other forms of marketing communications as well, please contact us at 1.800.550.0005.

Even if you opt-out of marketing communications, we may still contact you to send you important information regarding the operation or administration of your personal profile or other non-marketing information. For additional information regarding our policies regarding the Sites please see Legal Statement.

You may also opt-out of targeted ads in some instances by clicking on certain links that may be provided in an online ad, which provide additional information about such opt-outs or by visiting the following third party website and exercising certain choices: http://www.aboutads.info/choices/ .
Personal Information collected over the Sites may be transferred as part of any merger, acquisition or sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Personal Information would be transferred to another entity.
The Sites are not directed to children and we do not intentionally collect or maintain any Personal Information from children under the age of 13 years old. If you believe that we might have any Personal Information from or about anyone under the age of 13, please reach us at the contact information provided below under section 11.
We reserve the right, in our sole discretion, to modify, alter or otherwise update this policy at any time and you agree to be bound by such modifications, alterations or updates. We will notify you of material changes to this Privacy Policy by posting the revised policy with the date it was revised on this page and if you have registered with us, we may notify you by email to your email address of record. Your continued use (including access, browsing and/or use of any interactive feature) of our Sites constitutes your agreement to this Privacy Policy and any updates. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect.
California resident customers of ours have a right to obtain a list of Personal Information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of Personal Information shared and the companies among which it is shared. This request may be sent electronically by email to customercare@chanelusa.com or by phone at 1.800.550.0005. We will respond to these requests for the list within 30 days. Written requests may be sent to CHANEL, INC., 9 West 57th Street, 44th Floor, New York, New York 10019, Attn: Customer Care. Requests for this information that come to us through other channels may result in a delayed response.
If you have any questions or comments about this Privacy Policy, or if you would like us to update any information we have about you, please contact us by:

* Sending an email to customercare@chanelusa.com
* Calling us at 1.800.550.0005
* Writing us at
9 West 57th Street,
44th Floor
New York, New York 10019,
Attn: Customer Care

LAST UPDATED: SEPTEMBER 2014
EFFECTIVE SINCE: 2006

© CHANEL, 2014 All Rights Reserved.