FAQ

In order to discover how a particular fragrance reacts with your body chemistry, we recommend that you allow a few hours to fully experience the fragrance and formulation. Fragrances are usually composed of top, middle and base notes. The top note imparts a first impression to your nose; the middle note unfolds a few moments after application of the perfume; and the base, or heart note, is the clinging impression that embraces the wearer for hours. CHANEL has a special way of wearing fragrance called fragrance harmonizing. To fully develop your signature fragrance, we recommend beginning with Bath Soap, Bath Gel or Essential Bath Oils. After the bath, apply luxurious Body Lotion or Body Creme to silken, soften and soothe skin. Then apply After Bath Powder, spray on an invigorating Eau de Toilette and touch Eau de Parfum on pulse points. As Mlle Chanel said, "Perfume should be worn wherever you expect to be kissed."

Ingredients are listed on the packaging of CHANEL products. If you have an additional ingredient inquiry that is not satisfied by the information posted on the packaging, please e-mail us at Contact Us .

Yes. All CHANEL makeup and skin care products are tested by dermatologists and ophthalmologists to ensure that they're hypoallergenic, noncomedogenic (non-pore-clogging), and safe for people who have sensitive skin or wear contacts. The CE.R.I.E.S. Laboratories have assembled an international panel of women whose skin has been recognized as highly sensitive by dermatologists. PRÉCISION skin care products have all been tested on this panel, and guarantee a very high level of tolerance.

CHANEL Fragrance and Beauté samples are provided on a seasonal basis so that our customers can have an opportunity to try the latest products. Please visit your nearest CHANEL counter to receive a product sample and an Express Makeup with one of our skilled Beauté Analystes. To find the store location nearest you, use our convenient Store Locator.

If you would like to receive an exclusive on-line newsletter that features trends and highlights, as well as beauty tips from our makeup experts, please register with us.

Each season, CHANEL launches a new Limited Edition colour collection that lends sparkle to the runway shows in Paris. Limited Editions are must-haves for the perfect CHANEL look of the moment, and often we can't keep them on the shelves! But, since CHANEL is a company that is always at the forefront of colour, we have to retire these colours to make room for new, exciting products each season. Other CHANEL products are discontinued for various reasons :- for instance,when we find that the market no longer demands them, or when CHANEL has introduced an updated product line that effectively replaces an older line. If you have questions about a specific product, CHANEL can recommend a replacement that fits your needs. Please e-mail us at Contact Us.

CHANEL Fragrance and Beauté products are available on this site or in-store at CHANEL Boutiques, major department stores and specialty stores. For store locations near you, please visit our Store Locator.

Select the right formula based on the finish and coverage that you desire. CHANEL foundations are available in matte, semi-matte, natural and velvet finishes, with coverage that ranges from sheer to full. Most CHANEL foundations contain sunscreen with a SPF factor of at least 8. For more information on the range of foundations available, visit our Makeup section . When first selecting a foundation, it's best to choose two that match your skin's natural undertone : one that you feel might be shade lighter than your own skin, and one that you feel might be just right. Using a fresh Q-tip, place two stripes along your jaw-line. Wait a full minute for the foundation to disappear, then blend each stripe. The stripe that truly disappears is the correct shade.

If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart. Should an item become unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.

Credit cards accepted:

American Express

MasterCard

Visa

Discover

Diners Club

Japan Credit Bureau (JCB)

Major International credit card from the following countries : Austria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Bulgaria, Cayman Islands, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Luxembourg, Macau, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Nepal, Netherlands, Nevis, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Saint Kitts, Saint Lucia, Saudia Arabia, and United Arab Emirates, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Trinidad and Tobago, Turks and Caicos Islands, Brunei, Cambodia, Lithuania, Taiwan, Thailand, Turkey, United Kingdom.

We’re sorry, we do not accept:

American Express Gift Cards

Chanel Gift Cards

CODs

Personal Checks

Money Orders

International credit cards from countries not listed above.

Important information:

For your security, your billing name and address must match that of the credit card used for payment, except for international credit cards. We reserve the right to cancel any order that does not match these criteria.

Chanel.com ships to U.S. addresses only. Currently, we can not ship to U.S. territories.
However, it is possible to use an international Credit Card to place orders on Chanel.com and send it to a U.S. address.

We accept Major International credit card from the following countries : Austria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Bulgaria, Cayman Islands, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Luxembourg, Macau, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Nepal, Netherlands, Nevis, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Saint Kitts, Saint Lucia, Saudia Arabia, and United Arab Emirates, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Trinidad and Tobago, Turks and Caicos Islands, Brunei, Cambodia, Lithuania, Taiwan, Thailand, Turkey, United Kingdom.
We’re sorry, at this time we are unable to accept International credit cards from countries not listed above

When ordering on our site, please provide a domestic telephone number, and use the same billing address as the shipping address.

The charge card provided during checkout will be charged when your order ships.

Yes. Simply call our customer service department at (800) 550-0005 within 30 minutes of placing your order.

Chanel.com is required by law to charge sales tax on orders being shipped to the states of Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Washington DC, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusets, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin.

If you have any questions regarding our sales tax policies, please contact us at (800) 550-0005.

Each Chanel.com order comes in a signature, black travel pouch that is reusable. If your item is marked as a gift during checkout, you will also have the option of including a complimentary, personalized gift card with your order.

Unfortunately, if you did not select the gift option during checkout, after your order has been processed, we are unable to add a Gift Message.

If one of the samples you ordered is missing, please contact us at (800) 550-0005 and a CHANEL Customer Service Representative will be happy to help you.

Steps for redeeming an offer code:

1. Enter your offer code on the "Payment Information" section of the "Billing" page.
2. Type in the rest of the required information.
3. Click "Continue Checkout" and the offer will be applied to your order.

When an offer code is accepted, it will be displayed in the "Order Review" page.

Important Note: One (1) offer code may be used per order.

Pre-order is the ability to order items that are not yet in stock but available for advance reservation online. We will notify you via email confirmation when your pre-order item becomes available in stock. You will not be charged for a pre-order purchase until it has shipped. You will also receive a shipping confirmation email once your item has shipped.

A product that is temporarily out of stock will be available to back order. To place a backorder, simply click the backorder button, and proceed with checkout. Your backorder product expects to ship within 2 weeks. Your credit card will only be charged until your order ships.

To place a backorder, simply click the backorder button, and proceed with checkout. You will receive a confirmation email that states your order is pending.
Your credit card will only be charged when your order ships. Your backorder product expects to ship within 2 weeks.

Backorder items usually ship within 2 weeks once they become available. You will receive emails notifying you of your status and shipping confirmation. You should receive your order in 5-7 business days once the item ships.

Your backorder item will ship to the address entered during checkout. If you need to change your shipping address please call our Customer Service Department at 800.550.0005.

Yes. Please call our Customer Service Department at 800.550.0005.

The charge card entered during checkout.

We apologize, we are unable to allow shipping address changes. If you have made a mistake in the address, please call our customer service department at (800) 550-0005 within 30 minutes of placing your order to cancel it, then place a new order.

Chanel.com offers you to register for product replenishment: this allows you to automatically receive the product at the frequency of your choice : 30, 60, 90, 120, 150 or 180 days.
Your credit card will only be charged when your product ships, and you may cancel your subscription at anytime.
To subscribe, simply select the desired frequency and proceed with checkout. Your first shipment will be processed immediately and your replenishment subscription will be activated.

As you add a product to your bag, use the ‘Replenish’ drop-down menu to choose the frequency at which you would like to receive your product. Continue through the checkout process as usual.

You will receive a confirmation email 48 hours prior to the shipping of your replenishment item. You may modify or cancel your order easily at any time by calling our Customer Service Department at 800.550.0005

Your order will be shipped to the address entered during checkout.

Your replenishment order will be charged to the credit card entered at checkout. If at any time you wish to change your credit card, please call our Customer Service Department at 800.55.0005.

Yes. Simply log in to your customer account on Chanel.com, and click on “order history”, then “replenishment”, in order to manage your subscriptions to our replenishment service.

Chanel.com allows you to ship to multiple addresses when purchasing more than one product.

• Add the selected products to bag and continue to ‘CHECKOUT’.

• On the ‘Billing & Shipping’ page, click ‘SHIP TO MULTIPLE ADDRESSES’.

• You may either select an existing shipping address (or addresses) by using the ‘SEND TO’ drop-down menu if you have previously entered a shipping address or you may enter a new shipping address (or addresses) by clicking on ‘ENTER NEW ADDRESS’.

• Click on the icon to the right of the quantity drop-down menu to designate the shipping addresses that correspond to each item in your shopping bag.

• Click ‘UPDATE QUANTITY AND ADDRESSES’ and continue with the checkout process.

Various shipping options are available for each of the shipments at no additional charge. You will have the opportunity to review and edit the shipping addresses on the ‘ORDER REVIEW’ page.

*Nail polish is restricted to ground shipments only.

Yes. Simply call our Customer Service Department at 800.550.0005.

The charge card provided during checkout will be charged when your order ships.

Yes. Simply call our customer service department at 800.550.0005.

If you wish to cancel your chanel.com order, please contact us within 30 minutes of placing your order at (800) 550-0005 and a CHANEL Customer Service Representative will be happy to assist you.

If your order has already shipped, upon receipt of your merchandise, simply follow the return instructions included in the package and mail the item(s) back to us using the complimentary return shipping label.

Please allow 7-10 business days from the time your merchandise is received for your refund to be processed.

UPS Ground
Ground shipping is complimentary with every order

USPS Priority
Priority shipping is complimentary with every order

UPS 2nd Day
2nd day express shipping cost is $15.00 with every order, and now enjoy complimentary 2nd day shipping with ordesr over $125.

UPS Overnight
Overnight shipping cost is $20.00 with every order

Overnight orders placed by 5:00 PM ET on a business day will be processed and shipped the same day and will be delivered the next day from the order's ship date. 2nd day orders placed by 5:00 PM ET on a business day will be processed and shipped the same day and will be delivered within 2 business days from the order's ship date. Standard orders placed by 5:00 PM ET on a business day will be processed and shipped the same day and will be delivered within 4-7 business days from the order's ship date.

*Orders placed after the designated cut-off times will be processed and shipped the next business day. Business days are Monday-Friday, excluding federal holidays within the United States.

Orders to be shipped to APO/FPO addresses or to P.O. Boxes must be shipped USPS priority and are not available for Overnight or 2nd day delivery. UPS Ground is not available for orders being shipped to Hawaii/Alaska addresses.

Please call us at (800) 550-0005 if you have any questions.

Chanel.com ships to U.S. addresses only. Currently, we can not ship to U.S. territories. Please call us at (800) 550-0005 if you have any questions.

Chanel.com allows you to ship to multiple addresses when purchasing more than one product.

• Add the selected products to bag and continue to ‘CHECKOUT’.

• On the ‘Billing & Shipping’ page, click ‘SHIP TO MULTIPLE ADDRESSES’.

• You may either select an existing shipping address (or addresses) by using the ‘SEND TO’ drop-down menu if you have previously entered a shipping address or you may enter a new shipping address (or addresses) by clicking on ‘ENTER NEW ADDRESS’.

• Click on the icon to the right of the quantity drop-down menu to designate the shipping addresses that correspond to each item in your shopping bag.

• Click ‘UPDATE QUANTITY AND ADDRESSES’ and continue with the checkout process.

Various shipping options are available for each of the shipments at no additional charge. You will have the opportunity to review and edit the shipping addresses on the ‘ORDER REVIEW’ page.

*Nail polish is restricted to ground shipments only.

Please call our toll-free Customer Service number (800) 550-0005 if you need assistance tracking your order. If you are a registered member, you may check on the status of an order by signing in and visiting your Order Status found in My Account.

If you wish to return products purchased on chanel.com, simply complete the Refund Form on the back of the invoice and choose a Reason for Return. Pack the item(s) to be returned, along with the Return Form in the original package, if possible. Attach the pre-paid mailing label to the outside of your package when making your return. Shipping charges are prepaid and no additional postage is required.

PLEASE NOTE: Chanel.com orders cannot be exchanged. Customers must cancel or return orders for a refund. Please call 800.550.0005 for more information about our return policy.
Customer Service Hours: Mon-Fri, 10:00AM – 8:00PM EST; Sat-Sun, Noon-6:00PM EST.

If you suspect that your order has been lost, please call our toll-free Customer Service number (800) 550-0005 if you need assistance tracking your order.

If you wish to cancel your chanel.com order, please contact us immediately at (800) 550-0005
and a CHANEL Customer Service Representative will be happy to assist you.

If the order has already shipped, upon receipt of your merchandise, simply attach the prepaid mailing label to the outside of your return package and mail the item(s) back to us. Please allow 7- 10 business days from the time your merchandise is received for your refund to be processed.

A HAZMAT item is a product that contains flammable liquid, in which shipping is restricted to ground shipments only.

Nail Lacquer, Fragrances, and some skincare products are classified as HAZMAT.

If an item is flagged HAZMAT, the only shipping option available is ground.

The complete order will be shipped using ground shipping.

No, Chanel products formulas remain the same.

Broad Spectrum sunscreens protect against both UVA and UVB rays. Sunscreen products that pass the broad spectrum test are allowed to be labeled as Broad Spectrum.

Both physical and chemical UV filters are used, depending on the desired texture and level of protection. Physical sunscreens are Titanium Dioxide and Zinc Oxide, and chemical sunscreens are Octinoxate, Oxybenzone and Avobenzone.

For incidental sun exposure – meaning regular work day with limited exposure to the sun – Chanel recommends using the Broad Spectrum SPF foundation and skincare products
For long-term sun exposure – meaning more than an hour of sun exposure – Chanel recommends using UV Essentiel SPF 50 in addition to your regular Beauty products.

Unfortunately, Chanel Broad Spectrum products are not water resistant.

These products were re-evaluated with the new FDA SPF testing methods and found to have an SPF 15.

In the US, Chanel has to comply with the standards and regulation of the FDA. As the new testing methods confirm an SPF 15, the SPF claim in the US will be different from the rest of world, that is subject to the Global regulation.

Sun protection is one benefit in Chanel beauty products that helps ensure protection against incidental sun exposure (except for UV Essentiel, which offers an SPF of 50).

CHANEL presents an extensive Fine Jewelry collection. The web-site will soon feature the newest pieces. To receive a Fine Jewelry catalog, please call a CHANEL Customer Service Representative at Contact Us . Or, if you e-mail us your address, we will be happy to add you to our mailing list. If you know the piece that you are interested in purchasing, please call one of the CHANEL Fine Jewelry Boutiques listed below to speak with a Sales Associate. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Las Vegas, NV (702) 765-5505 New York, NY (212) 355-5050 Palm Beach, FL (561) 655-1550 Waikiki, HI (808) 923-0255

CHANEL Jewelry features an item number, hallmark and logo. Because of space constraints on each piece, we do not engrave jewelry.

CHANEL offers a two-year warranty for manufacturing defects.

CHANEL Watches can be repaired at all CHANEL Boutiques and authorized dealers. For an authorized CHANEL Watch dealer in your area, please call a CHANEL Customer Service Representative atContact Us. Or, you can call one of the CHANEL Boutiques listed below. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Aspen, CO (970) 544-0555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Boston, MA (617) 859-0055 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Dallas, TX (214) 520-1055 Houston, TX (713) 850-0055 Las Vegas, NV (702) 765-5505 Maui, HI (808) 661-1555 New York, NY 139 Spring St. (212) 334-0055 New York, NY N:15 E. 57th St. (212) 355-5050 Palm Beach, FL (561) 655-1550 San Francisco, CA (415) 981-1550 Short Hills, NJ (973) 912-8055 Waikiki, HI (808) 923-0255 Washington, DC (202) 638-5055

CHANEL Boutiques repair CHANEL Watches. Fees depend on service provided. When you bring your CHANEL Watch in for repair, you will receive a repair estimate. Please call one of the CHANEL Boutiques listed below to speak with a Sales Associate. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Aspen, CO (970) 544-0555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Boston, MA (617) 859-0055 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Dallas, TX (214) 520-1055 Houston, TX (713) 850-0055 Las Vegas, NV (702) 765-5505 Maui, HI (808) 661-1555 New York, NY 139 Spring St. (212) 334-0055 New York, NY N:15 E. 57th St. (212) 355-5050 Palm Beach, FL (561) 655-1550 San Francisco, CA (415) 981-1550 Short Hills, NJ (973) 912-8055 Waikiki, HI (808) 923-0255 Washington, DC (202) 638-5055 For additional information, we recommend that you contact a CHANEL Customer Service Representative at Contact Us.

Your battery should be replaced at a CHANEL Boutique or authorized CHANEL dealer. For an authorized CHANEL watch dealer in your area, please call a CHANEL Customer Service Representative at Contact Us. You can call one of the CHANEL Boutiques listed below. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Aspen, CO (970) 544-0555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Boston, MA (617) 859-0055 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Dallas, TX (214) 520-1055 Houston, TX (713) 850-0055 Las Vegas, NV (702) 765-5505 Maui, HI (808) 661-1555 New York, NY 139 Spring St. (212) 334-0055 New York, NY N:15 E. 57th St. (212) 355-5050 Palm Beach, FL (561) 655-1550 San Francisco, CA (415) 981-1550 Short Hills, NJ (973) 912-8055 Waikiki, HI (808) 923-0255 Washington, DC (202) 638-5055

Matelassé styles and new Mademoiselle steel models are water-resistant up to 30 meters. J12 sport watch styles are water resistant up to 200 meters. For additional information, please call a CHANEL Customer Service Representative at Contact Us.

Although we are not able to offer you a Watch and Fine Jewelry catalog at this time, you can experience the collection by visiting your nearest CHANEL Watch and Fine Jewelry Boutique. To find your nearest Boutique location, please visit our Store Locator. Or, you can view the newest CHANEL Watch and Fine Jewelry Collection at http://www.chanel.com.
If you already know the style that you are interested in purchasing, one of the CHANEL Boutiques listed below will be happy to assist you.

Ala Moana, HI (808) 957-0055
Bal Harbour, FL (305) 868-0550
Beverly Hills, CA (310) 278-5500
Costa Mesa, CA (714) 754-7455
Las Vegas, NV (702) 765-5505
New York, NY (212) 535-5828
Waikiki, HI (808) 923-0255

CHANEL Watches are available at all CHANEL Boutiques, Neiman Marcus, Saks Fifth Avenue and fine independent jewelers. For an authorized CHANEL Watch dealer in your area, please call a CHANEL Customer Service Representative at Contact Us. For further information about the collection or if you already know the watch that you are interested in purchasing, please call one of the CHANEL Boutiques listed below. A Sales Associate will be happy to assist you. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Aspen, CO (970) 544-0555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Boston, MA (617) 859-0055 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Dallas, TX (214) 520-1055 Houston, TX (713) 850-0055 Las Vegas, NV (702) 765-5505 Maui, HI (808) 661-1555 New York, NY 139 Spring St. (212) 334-0055 New York, NY N:15 E. 57th St. (212) 355-5050 Palm Beach, FL (561) 655-1550 San Francisco, CA (415) 981-1550 Short Hills, NJ (973) 912-8055 Waikiki, HI (808) 923-0255 Washington, DC (202) 638-5055

CHANEL Fine Jewelry is available exclusively at CHANEL Fine Jewelry Boutiques. If you already know the piece that you are interested in purchasing or would like additional information about the collection, please call one of the CHANEL Boutiques listed below. A Sales Associate will be happy to assist you. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Las Vegas, NV (702) 765-5505 New York, NY (212) 355-5050 Palm Beach, FL (561) 655-1550 Waikiki, HI (808) 923-0255

Although we are not able to offer you a product catalog at this time, you can experience the collection by visiting your nearest CHANEL Boutique. To find your nearest Boutique location, please visit our Store Locator. Or, you can view the newest CHANEL Fashion Collection fresh off the runway at http://www.chanel.com.
If you would like to receive an exclusive on-line newsletter that features trends and highlights, as well as beauty tips from our makeup experts, please register with us.

If you already know the style that you are interested in purchasing, please contact your CHANEL Boutique. A Sales Associate will be happy to assist you.

CHANEL designer Karl Lagerfeld selects the models and takes the photographs for the Ready-to-Wear national ad campaigns.

Whether you are hoping to strut down the catwalk or pose for the camera, the best route to beginning a modeling career is to find representation through a reputable modeling agency. Mr. Lagerfeld personally selects the CHANEL models for his national ad campaigns. These models are generally signed with modeling agencies.

Haute Couture clothing is made to measure for a woman when she orders from a sample of a specific style shown in Paris at the Haute Couture Collection. Ready-to-Wear (Prêt-à-Porter), as opposed to Haute Couture, is just that: ready to wear. These fashions may need alteration, but are immediately available to any customer who wishes to buy them. Only certain fashion houses are allowed by law to use the term Haute Couture. They must present to the press in Paris twice a year a collection of a minimum of 50 pieces, for day and evening. The collection must be made in their own workrooms with 20 or more workers, and they must show the collection in-house, in dedicated salons. CHANEL Boutiques and various department and specialty stores carry Ready-to-Wear fashions. Haute Couture clothing is produced in the workrooms of CHANEL in Paris, and the samples travel to the U.S. twice per year : usually to New York (by appointment only). If you have further questions about CHANEL fashion, please call 1-800-550-0005 to speak with a Customer Service Representative. You can also see a digital slideshow of the latest CHANEL collection by visiting our site, http://www.chanel.com.

CHANEL has 18 free-standing Boutiques across the United States. To find the Boutique nearest you, please call a CHANEL Customer Service Representative at (800) 550-0005.

-- January: Spring/Summer Haute Couture collection
-- March: Autumn/Winter Ready-to-Wear Collection; ships to stores beginning June 1
-- June: Ready-to-Wear Cruise Collection; ships to stores beginning November 1
-- July: Fall/Winter Haute Couture Collection
-- October: Spring/Summer Ready-to-Wear Collection; ships to stores beginning January 1
-- December: High Summer Collection; ships to stores beginning April 15.

To see the newest CHANEL Fashion, visit http://www.chanel.com or visit your nearest CHANEL Boutique. To find the Boutique nearest you or for an invitation to a trunk show, please call a CHANEL Customer Service Representative at (800) 550-0005.

To find out information on trunk show dates or to receive an invitation, please call a CHANEL Customer Service Representative at (800) 550-0005. Or, if you e-mail us your address, we will be happy to add you to our mailing list.

There are six collections produced by Karl Lagerfeld each year, which are shown in Paris. -- January: Spring/Summer Haute Couture Collection -- March: Autumn/Winter Ready-to-Wear Collection -- June: Ready-to-Wear Cruise Collection -- July: Fall/Winter Haute Couture Collection -- October: Spring/Summer Ready-to-Wear Collection -- December: High Summer Collection

Mademoiselle Chanel created the quintessential CHANEL shoe in 1957: the two-toned sling-back. She designed the shoe in beige, to lengthen the leg, and capped it in black to create the illusion of a small delicate foot.

Your size may vary because all CHANEL shoes are hand-finished by artisans.

mm Inches 5 1/5 10 2/5 15 3/5 20 4/5 25 1 30 1 1/5 35 1 2/5 40 1 3/5 45 1 4/5 50 2 55 2 1/5 60 2 2/5 65 2 3/5 70 2 4/5 75 3 80 3 1/5 85 3 2/5 90 3 3/5

We are sorry that you have experienced problems with the item, and suggest that you send or personally deliver the merchandise in need of repair with accompanying sales receipt to the store where it was purchased. If the purchase location is not convenient for a merchandise return, contact your nearest CHANEL Boutique for further assistance. To find your nearest CHANEL Boutique, please visit our Store Locator.

All products purchased at authorized CHANEL Eyewear vendors include a warranty within the eyewear case. Eyewear products are guaranteed against defects for 24 months. Defects caused by accidents, improper or unauthorized use of the frames are not covered under the warranty. For this guarantee to apply, the certificate must be filled in, stamped by the dealer and dated.
Should you require additional information, please call (800) 550-0005 to speak with a CHANEL Customer Service Representative. We appreciate your continued interest in CHANEL.

Chanel, Inc. is a broad-based, multi-level business with a wide range of employment opportunities. Our New York Corporate Headquarters house many of our business functions, supporting our Fashion, Watch and Fine Jewelry, and Fragrance and Beauté businesses, including: Merchandising, Marketing, Advertising, Public Relations, Store Design, Sales, Finance, Legal, and Human Resources. Our Piscataway, New Jersey offices offer opportunities in Information Technology, Distribution, Accounting, Human Resources, Research and Development and Customer Service.

We set high standards and recruit employees based on their ability to meet and exceed expectations. We seek out individuals who are not only technically skilled and knowledgeable, but who also enjoy challenges, seek to develop themselves and have excellent interpersonal skills. Chanel, Inc. seeks candidates with a high level of education and experience, as well as a strong creative and entrepreneurial spirit.

To apply for a position or an internship, please check openings at CAREERS and apply online. Your application will be processed by the Human Resources Department. If there is an opportunity in which your qualifications meet our needs, we will contact you. We regret that we are unable to respond to all inquiries.

Please note: We do not accept hard copy resumes (faxed or mailed). All recruiting is managed electronically.

Chanel, Inc. is an Equal Employment Opportunity (EEO) employer.

To receive information concerning the sale of CHANEL Fragrance and Beauté products, we recommend that you contact the Sales Department at (212) 688-5055.

CHANEL items are sold exclusively at CHANEL Boutiques, through department stores and specialty stores. CHANEL Fragrance and Beauté products can also be purchased on-line on this site and several other authorized sites . To find the retail location nearest you or a CHANEL Boutique address, please visit our Store Locator. Or, you can call (800) 550-0005 to speak with a CHANEL Customer Service Representative. We recommend that you contact the store to confirm that it has the item you are looking for.

Karl Lagerfeld, Artistic Director of CHANEL Haute Couture, Ready-to-Wear and Accessories, joined CHANEL in 1983, 12 years after Mademoiselle Chanel passed away in 1971. Karl Lagerfeld has adopted Goethe's famous motto: "Build a better future by expanding on elements of the past." At CHANEL he has changed nothing and everything, interpreting CHANEL in his own way with elegance and wit. He would have certainly met Mademoiselle's approval, since her ideas also often created mini-revolutions before becoming the industry standard.

Since CHANEL is a privately owned company, we are unable to provide annual reports and/or marketing information. We would, however, be happy to mail you our latest product brochure. Please call (800) 550-0005 to request your brochure.

CHANEL provides product and application training for all store employees that are assigned to represent the CHANEL brand. If you would like to receive a complimentary makeup application from a skilled Beauté Analyste, please visit your nearest CHANEL counter. To find the store location nearest you, use our convenient Store Locator.

CALIFORNIA: TRANSPARENCY IN SUPPLY CHAIN

Chanel, Inc. and its affiliates (collectively “Chanel”) recognize the importance of fair labor practices within our company and our supply chain. Chanel condemns the evils of human trafficking and slavery and understands the importance of eradicating the practices worldwide.

It is our goal that third party suppliers within our supply chain comply with all applicable laws regarding human trafficking and slavery. To this end:

1. Verification of Supply Chain. Chanel is in the process of verifying (with both internal and external auditors) its supply chains to address risks of human trafficking and slavery. Our policy is to work with suppliers that do not use forced labor of any kind. Chanel will not work with any supplier who it determines engages in human trafficking, slavery, or other forms of forced labor.

2. Audits. Chanel conducts selected overall audits of suppliers, including audits regarding conditions of work and notably the use of forced labor. Such audits have been conducted by both internal and external auditors and have been conducted on both an unannounced and announced basis. Some of these audits have been based on the International Standard: Social Accountability 8000.

Chanel has also been certified by the Responsible Jewelry Council (“RJC”), which is an international not-for-profit whose mission is to advance responsible ethical, social and environmental practices with respect to human rights through the jewelry supply chain. RJC’s principles contain the following commitment: “We will not use forced, bonded, indentured or prison labor, nor restrict the movement of employees and dependents.”

3. Supplier Certification. Efforts are made to obtain from direct suppliers certification that the products they are producing for Chanel comply with applicable labor laws. Prohibitions against forced labor and human trafficking are part of our purchase order standard terms and conditions.

4. Accountability. Senior leadership at Chanel, Inc. supports our commitment to fair employment practices. Employees who are responsible for supply chain management shall be held accountable for ensuring that Chanel does not work with suppliers that use forced labor or who engage in human trafficking. In the event of a potential violation of this principle, we would take appropriate remedial action based on the circumstances, including, but not limited to, promptly addressing the issue with the supplier, conducting audits to confirm that the supplier has addressed and remedied any potential violations, and/or terminating our business relationship with the supplier.

5. Training. Chanel, Inc. provides training to its employees with direct responsibility for supply chain management regarding issues of human trafficking and slavery.


Conclusion: Chanel is committed to fair employment practices and the upholding of human rights. Chanel will continue to take all appropriate measures to prevent human rights violations (including slavery and human trafficking) in its supply chains.