How do I select and apply my signature fragrance?
In order to discover how a particular fragrance reacts with your body chemistry, we recommend that you allow a few hours to fully experience the fragrance and formulation. Fragrances are usually composed of top, middle and base notes. The top note imparts a first impression to your nose; the middle note unfolds a few moments after application of the perfume; and the base, or heart note, is the clinging impression that embraces the wearer for hours. CHANEL has a special way of wearing fragrance called fragrance harmonizing. To fully develop your signature fragrance, we recommend beginning with Bath Soap, Bath Gel or Essential Bath Oils. After the bath, apply luxurious Body Lotion or Body Creme to silken, soften and soothe skin. Then apply After Bath Powder, spray on an invigorating Eau de Toilette and touch Eau de Parfum on pulse points. As Mlle Chanel said, "Perfume should be worn wherever you expect to be kissed."
How can I find out the ingredients of a product?
Ingredients are listed on the packaging of CHANEL products. If you have an additional ingredient inquiry that is not satisfied by the information posted on the packaging, please e-mail us at Contact Us .
Are CHANEL products hypoallergenic?
Yes. All CHANEL makeup and skin care products are tested by dermatologists and ophthalmologists to ensure that they're hypoallergenic, noncomedogenic (non-pore-clogging), and safe for people who have sensitive skin or wear contacts. The CE.R.I.E.S. Laboratories have assembled an international panel of women whose skin has been recognized as highly sensitive by dermatologists. PRÉCISION skin care products have all been tested on this panel, and guarantee a very high level of tolerance.
What is the policy of CHANEL on animal testing and the use of animal byproducts?
CHANEL does not test on animals. CHANEL is a company that provides high-quality products as well as high-quality service. Be assured that CHANEL products are formulated with ingredients that are universally used by the cosmetic industry. All of our products are thoroughly tested for safety and must pass very stringent requirements. Some products do contain animal derivatives such as beeswax or lanolin. If you have concerns about a product's ingredients, please e-mail us with specific names of the products you are interested in and we will gladly report back.
How can I receive samples?
CHANEL Fragrance and Beauté samples are provided on a seasonal basis so that our customers can have an opportunity to try the latest products. Please visit your nearest CHANEL counter to receive a product sample and an Express Makeup with one of our skilled Beauté Analystes. To find the store location nearest you, use our convenient Store Locator.
How can I receive a product catalog?
If you would like to receive an exclusive on-line newsletter that features trends and highlights, as well as beauty tips from our makeup experts, please register with us.
Why are products discontinued?
Each season, CHANEL launches a new Limited Edition colour collection that lends sparkle to the runway shows in Paris. Limited Editions are must-haves for the perfect CHANEL look of the moment, and often we can't keep them on the shelves! But, since CHANEL is a company that is always at the forefront of colour, we have to retire these colours to make room for new, exciting products each season. Other CHANEL products are discontinued for various reasons :- for instance,when we find that the market no longer demands them, or when CHANEL has introduced an updated product line that effectively replaces an older line. If you have questions about a specific product, CHANEL can recommend a replacement that fits your needs. Please e-mail us at Contact Us.
Where can I purchase CHANEL Fragrance and Beauté products?
CHANEL Fragrance and Beauté products are available on this site or in-store at CHANEL Boutiques, major department stores and specialty stores. For store locations near you, please visit our Store Locator.
How do I know which foundation and shade is right for me?
Select the right formula based on the finish and coverage that you desire. CHANEL foundations are available in matte, semi-matte, natural and velvet finishes, with coverage that ranges from sheer to full. Most CHANEL foundations contain sunscreen with a SPF factor of at least 8. For more information on the range of foundations available, visit our Makeup section . When first selecting a foundation, it's best to choose two that match your skin's natural undertone : one that you feel might be shade lighter than your own skin, and one that you feel might be just right. Using a fresh Q-tip, place two stripes along your jaw-line. Wait a full minute for the foundation to disappear, then blend each stripe. The stripe that truly disappears is the correct shade.
What happens if a product is out of stock?
If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart. Should an item become unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.
What are my payment options?
Credit cards accepted:
American Express
MasterCard
Visa
We’re sorry, we do not accept:
American Express Gift Cards
Chanel Gift Cards
CODs
Personal Checks
Money Orders
Credit cards with billing addresses outside the U.S.
Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
How are taxes applied?
Chanel.com is required by law to charge sales tax on orders being shipped to the states of New York, Tennessee and Texas. If you have any questions regarding our sales tax policies, please contact us at (800) 550-0005.
Is gift packaging available?
With any gift, receive a complimentary gift box and personalized gift card. Each gift is packed to ensure it arrives in pristine condition. For Mother’s Day and December Holidays your gift may be placed in a gift box or wrapped in CHANEL paper, depending on item shape and gift wrap availability.
Once you've selected your gift item(s), proceed to checkout. Edit your order if necessary. When you‘re ready, confirm by clicking on the "Please select this box" option under the “Gift Box” heading. Then, enter your optional personal message.
How do I redeem an offer code?
Steps for redeeming an offer code:
1. Enter your offer code on the "Payment Information" section of the "Billing" page.
2. Type in the rest of the required information.
3. Click "Continue Checkout" and the offer will be applied to your order.
When an offer code is accepted, it will be displayed in the "Order Review" page.
Important Note: One (1) offer code may be used per order.
What is a backorder?
When an item is out of stock on chanel.com, Chanel allows you to place a backorder for that item. When the item comes back into stock, your backorder will ship to you automatically.
How do I place a backorder?
Continue through the checkout process as usual. You will receive a confirmation email for your order which will state that your order is PENDING.
When will my backorder ship?
Chanel will only offer items for backorder if we expect them to ship within 2 weeks. You will receive regular email notifications of your order’s status.
How will I know when my backorder ships?
You will receive a shipping confirmation email.
What address will my backorder be shipped to?
The shipping address entered during checkout.
Can I change the shipping address?
Yes. Simply call our customer service department at (800) 550-0005.
What charge card will my backorder be charged to?
The charge card entered during checkout.
When will my charge card be charged?
The charge card provided during checkout will be charged when your order ships.
Can I change the charge card?
Yes. Simply call out customer service department at (800) 550-0005.
Can I cancel a backorder?
Yes. Simply call out customer service department at (800) 550-0005.
What are the shipping options?
UPS Ground
Order Total $0.00 - $50.00 shipping cost is $7.95
Order Total $50.01 - $100.00 shipping cost is $9.95
Order Total $100.01 - $200.00 shipping cost is $11.95
Over $150 shipping is Complimentary
USPS Priority
Order Total $0.00 - $50.00 shipping cost is $9.95
Order Total $50.01 - $100.00 shipping cost is $11.95
Order Total $100.01 - $200.00 shipping cost is $13.95
Over $150 shipping cost is $15.95
UPS 2nd Day
Order Total $0.00 - $50.00 shipping cost is $11.95
Order Total $50.01 - $100.00 shipping cost is $13.95
Order Total $100.01 - $200.00 shipping cost is $15.95
Over $150 shipping cost is $25.00
UPS Overnight
Order Total $0.00 - $50.00 shipping cost is $14.95
Order Total $50.01 - $100.00 shipping cost is $16.95
Order Total $100.01 - $200.00 shipping cost is $18.95
Over $150 shipping cost is $35.00
Where can I ship my order?
Chanel.com ships to U.S. addresses only. Currently, we can not ship to U.S. territories. Please call us at (800) 550-0005 if you have any questions.
How can I track my order?
Please call our toll-free Customer Service number (800) 550-0005 if you need assistance tracking your order. If you are a registered member, you may check on the status of an order by signing in and visiting your Order Status found in My Account.
How do I return or exchange a product?
If you wish to return or exchange products purchased on chanel.com, simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form in the original package, if possible. Please use the pre-printed return label on the reverse side of this form to send all packages.
Return shipping is complimentary. Simply attach the pre-paid mailing label to the outside of your package when making your return.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry, return shipping fees are not refundable.
All exchanges will be shipped standard ground. Standard transit time is 7 to 10 days from the time your merchandise is received.
Please note: Only products purchased on chanel.com may be returned for refund or exchange. If you have questions about returns or exchanges, please contact us by phone at (800) 550-0005.
What if I think my order is lost?
If you suspect that your order has been lost, please call our toll-free Customer Service number (800) 550-0005 if you need assistance tracking your order.
Does the CHANEL web-site feature the CHANEL Fine Jewelry Collection?
CHANEL presents an extensive Fine Jewelry collection. The web-site will soon feature the newest pieces. To receive a Fine Jewelry catalog, please call a CHANEL Customer Service Representative at Contact Us . Or, if you e-mail us your address, we will be happy to add you to our mailing list. If you know the piece that you are interested in purchasing, please call one of the CHANEL Fine Jewelry Boutiques listed below to speak with a Sales Associate. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Las Vegas, NV (702) 765-5505 New York, NY (212) 355-5050 Palm Beach, FL (561) 655-1550 Waikiki, HI (808) 923-0255
Does CHANEL engrave jewelry?
CHANEL Jewelry features an item number, hallmark and logo. Because of space constraints on each piece, we do not engrave jewelry.
How long is the warranty for a CHANEL Watch?
CHANEL offers a two-year warranty for manufacturing defects.
Where can I bring my CHANEL Watch for repair?
CHANEL Watches can be repaired at all CHANEL Boutiques and authorized dealers. For an authorized CHANEL Watch dealer in your area, please call a CHANEL Customer Service Representative atContact Us. Or, you can call one of the CHANEL Boutiques listed below. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Aspen, CO (970) 544-0555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Boston, MA (617) 859-0055 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Dallas, TX (214) 520-1055 Houston, TX (713) 850-0055 Las Vegas, NV (702) 765-5505 Maui, HI (808) 661-1555 New York, NY 139 Spring St. (212) 334-0055 New York, NY N:15 E. 57th St. (212) 355-5050 Palm Beach, FL (561) 655-1550 San Francisco, CA (415) 981-1550 Short Hills, NJ (973) 912-8055 Waikiki, HI (808) 923-0255 Washington, DC (202) 638-5055
Is there a fee for CHANEL Watch repairs?
CHANEL Boutiques repair CHANEL Watches. Fees depend on service provided. When you bring your CHANEL Watch in for repair, you will receive a repair estimate. Please call one of the CHANEL Boutiques listed below to speak with a Sales Associate. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Aspen, CO (970) 544-0555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Boston, MA (617) 859-0055 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Dallas, TX (214) 520-1055 Houston, TX (713) 850-0055 Las Vegas, NV (702) 765-5505 Maui, HI (808) 661-1555 New York, NY 139 Spring St. (212) 334-0055 New York, NY N:15 E. 57th St. (212) 355-5050 Palm Beach, FL (561) 655-1550 San Francisco, CA (415) 981-1550 Short Hills, NJ (973) 912-8055 Waikiki, HI (808) 923-0255 Washington, DC (202) 638-5055 For additional information, we recommend that you contact a CHANEL Customer Service Representative at Contact Us.
Where should I bring my Watch when it is time to change the battery?
Your battery should be replaced at a CHANEL Boutique or authorized CHANEL dealer. For an authorized CHANEL watch dealer in your area, please call a CHANEL Customer Service Representative at Contact Us. You can call one of the CHANEL Boutiques listed below. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Aspen, CO (970) 544-0555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Boston, MA (617) 859-0055 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Dallas, TX (214) 520-1055 Houston, TX (713) 850-0055 Las Vegas, NV (702) 765-5505 Maui, HI (808) 661-1555 New York, NY 139 Spring St. (212) 334-0055 New York, NY N:15 E. 57th St. (212) 355-5050 Palm Beach, FL (561) 655-1550 San Francisco, CA (415) 981-1550 Short Hills, NJ (973) 912-8055 Waikiki, HI (808) 923-0255 Washington, DC (202) 638-5055
Are CHANEL Watches water-resistant?
Matelassé styles and new Mademoiselle steel models are water-resistant up to 30 meters. J12 sport watch styles are water resistant up to 200 meters. For additional information, please call a CHANEL Customer Service Representative at Contact Us.
Do you offer a catalog for Watches & Fine Jewelry?
Although we are not able to offer you a Watch and Fine Jewelry catalog at this time, you can experience the collection by visiting your nearest CHANEL Watch and Fine Jewelry Boutique. To find your nearest Boutique location, please visit our Store Locator. Or, you can view the newest CHANEL Watch and Fine Jewelry Collection at http://www.chanel.com.
If you already know the style that you are interested in purchasing, one of the CHANEL Boutiques listed below will be happy to assist you.
Ala Moana, HI (808) 957-0055
Bal Harbour, FL (305) 868-0550
Beverly Hills, CA (310) 278-5500
Costa Mesa, CA (714) 754-7455
Las Vegas, NV (702) 765-5505
New York, NY (212) 535-5828
Waikiki, HI (808) 923-0255
Where can I purchase CHANEL Watches?
CHANEL Watches are available at all CHANEL Boutiques, Neiman Marcus, Saks Fifth Avenue and fine independent jewelers. For an authorized CHANEL Watch dealer in your area, please call a CHANEL Customer Service Representative at Contact Us. For further information about the collection or if you already know the watch that you are interested in purchasing, please call one of the CHANEL Boutiques listed below. A Sales Associate will be happy to assist you. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Aspen, CO (970) 544-0555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Boston, MA (617) 859-0055 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Dallas, TX (214) 520-1055 Houston, TX (713) 850-0055 Las Vegas, NV (702) 765-5505 Maui, HI (808) 661-1555 New York, NY 139 Spring St. (212) 334-0055 New York, NY N:15 E. 57th St. (212) 355-5050 Palm Beach, FL (561) 655-1550 San Francisco, CA (415) 981-1550 Short Hills, NJ (973) 912-8055 Waikiki, HI (808) 923-0255 Washington, DC (202) 638-5055
Where can I purchase CHANEL Fine Jewelry?
CHANEL Fine Jewelry is available exclusively at CHANEL Fine Jewelry Boutiques. If you already know the piece that you are interested in purchasing or would like additional information about the collection, please call one of the CHANEL Boutiques listed below. A Sales Associate will be happy to assist you. To find a Boutique address, please visit our Store Locator. Ala Moana, HI (808) 942-5555 Bal Harbour, FL (305) 868-0550 Beverly Hills, CA (310) 278-5500 Chicago, IL (312) 787-5500 Costa Mesa, CA (714) 754-7455 Las Vegas, NV (702) 765-5505 New York, NY (212) 355-5050 Palm Beach, FL (561) 655-1550 Waikiki, HI (808) 923-0255
Does CHANEL offer a catalog?
Although we are not able to offer you a product catalog at this time, you can experience the collection by visiting your nearest CHANEL Boutique. To find your nearest Boutique location, please visit our Store Locator. Or, you can view the newest CHANEL Fashion Collection fresh off the runway at http://www.chanel.com.
If you would like to receive an exclusive on-line newsletter that features trends and highlights, as well as beauty tips from our makeup experts, please register with us.
If you already know the style that you are interested in purchasing, please contact your CHANEL Boutique. A Sales Associate will be happy to assist you.
Who takes the pictures for CHANEL ad campaigns?
CHANEL designer Karl Lagerfeld selects the models and takes the photographs for the Ready-to-Wear national ad campaigns.
How can I become a CHANEL model?
Whether you are hoping to strut down the catwalk or pose for the camera, the best route to beginning a modeling career is to find representation through a reputable modeling agency. Mr. Lagerfeld personally selects the CHANEL models for his national ad campaigns. These models are generally signed with modeling agencies.
What is Haute Couture?
Haute Couture clothing is made to measure for a woman when she orders from a sample of a specific style shown in Paris at the Haute Couture Collection. Ready-to-Wear (Prêt-à-Porter), as opposed to Haute Couture, is just that: ready to wear. These fashions may need alteration, but are immediately available to any customer who wishes to buy them. Only certain fashion houses are allowed by law to use the term Haute Couture. They must present to the press in Paris twice a year a collection of a minimum of 50 pieces, for day and evening. The collection must be made in their own workrooms with 20 or more workers, and they must show the collection in-house, in dedicated salons. CHANEL Boutiques and various department and specialty stores carry Ready-to-Wear fashions. Haute Couture clothing is produced in the workrooms of CHANEL in Paris, and the samples travel to the U.S. twice per year : usually to New York (by appointment only). If you have further questions about CHANEL fashion, please call 1-800-550-0005 to speak with a Customer Service Representative. You can also see a digital slideshow of the latest CHANEL collection by visiting our site, http://www.chanel.com.
Where can I purchase CHANEL Fashion?
CHANEL has 18 free-standing Boutiques across the United States. To find the Boutique nearest you, please call a CHANEL Customer Service Representative at (800) 550-0005.
When can I see the newest season of CHANEL fashion?
-- January: Spring/Summer Haute Couture collection
-- March: Autumn/Winter Ready-to-Wear Collection; ships to stores beginning June 1
-- June: Ready-to-Wear Cruise Collection; ships to stores beginning November 1
-- July: Fall/Winter Haute Couture Collection
-- October: Spring/Summer Ready-to-Wear Collection; ships to stores beginning January 1
-- December: High Summer Collection; ships to stores beginning April 15.
To see the newest CHANEL Fashion, visit http://www.chanel.com or visit your nearest CHANEL Boutique. To find the Boutique nearest you or for an invitation to a trunk show, please call a CHANEL Customer Service Representative at (800) 550-0005.
How can I receive an invitation to a trunk show?
To find out information on trunk show dates or to receive an invitation, please call a CHANEL Customer Service Representative at (800) 550-0005. Or, if you e-mail us your address, we will be happy to add you to our mailing list.
How many fashion collections are produced each year?
There are six collections produced by Karl Lagerfeld each year, which are shown in Paris. -- January: Spring/Summer Haute Couture Collection -- March: Autumn/Winter Ready-to-Wear Collection -- June: Ready-to-Wear Cruise Collection -- July: Fall/Winter Haute Couture Collection -- October: Spring/Summer Ready-to-Wear Collection -- December: High Summer Collection
What is the signature CHANEL shoe?
Mademoiselle Chanel created the quintessential CHANEL shoe in 1957: the two-toned sling-back. She designed the shoe in beige, to lengthen the leg, and capped it in black to create the illusion of a small delicate foot.
Why are my CHANEL shoes a different size from the shoes I normally wear?
Your size may vary because all CHANEL shoes are hand-finished by artisans.
What are the conversions from millimeters to inches in CHANEL heel heights?
mm Inches 5 1/5 10 2/5 15 3/5 20 4/5 25 1 30 1 1/5 35 1 2/5 40 1 3/5 45 1 4/5 50 2 55 2 1/5 60 2 2/5 65 2 3/5 70 2 4/5 75 3 80 3 1/5 85 3 2/5 90 3 3/5
Where can I take my sunglasses for repair?
We are sorry that you have experienced problems with the item, and suggest that you send or personally deliver the merchandise in need of repair with accompanying sales receipt to the store where it was purchased. If the purchase location is not convenient for a merchandise return, contact your nearest CHANEL Boutique for further assistance. To find your nearest CHANEL Boutique, please visit our Store Locator.
All products purchased at authorized CHANEL Eyewear vendors include a warranty within the eyewear case. Eyewear products are guaranteed against defects for 24 months. Defects caused by accidents, improper or unauthorized use of the frames are not covered under the warranty. For this guarantee to apply, the certificate must be filled in, stamped by the dealer and dated.
Should you require additional information, please call (800) 550-0005 to speak with a CHANEL Customer Service Representative. We appreciate your continued interest in CHANEL.
How can I find out how to sell CHANEL Fragrance and Beauté products in my store?
To receive information concerning the sale of CHANEL Fragrance and Beauté products, we recommend that you contact the Sales Department at (212) 688-5055.
Where can I purchase CHANEL products?
CHANEL items are sold exclusively at CHANEL Boutiques, through department stores and specialty stores. CHANEL Fragrance and Beauté products can also be purchased on-line on this site and several other authorized sites . To find the retail location nearest you or a CHANEL Boutique address, please visit our Store Locator. Or, you can call (800) 550-0005 to speak with a CHANEL Customer Service Representative. We recommend that you contact the store to confirm that it has the item you are looking for.
How can I learn more about Karl Lagerfeld?
Karl Lagerfeld, Artistic Director of CHANEL Haute Couture, Ready-to-Wear and Accessories, joined CHANEL in 1983, 12 years after Mademoiselle Chanel passed away in 1971. Karl Lagerfeld has adopted Goethe's famous motto: "Build a better future by expanding on elements of the past." At CHANEL he has changed nothing and everything, interpreting CHANEL in his own way with elegance and wit. He would have certainly met Mademoiselle's approval, since her ideas also often created mini-revolutions before becoming the industry standard.
Does CHANEL provide a makeup certification program or a makeup training class?
CHANEL provides product and application training for all store employees that are assigned to represent the CHANEL brand. If you would like to receive a complimentary makeup application from a skilled Beauté Analyste, please visit your nearest CHANEL counter. To find the store location nearest you, use our convenient Store Locator.
