FAQFAQ

  • HOW DO I SELECT AND APPLY MY SIGNATURE FRAGRANCE?

    In order to discover how a particular fragrance reacts with your body chemistry, we recommend that you allow a few hours to fully experience the fragrance and formulation. Fragrances are usually composed of top, middle and base notes. The top note imparts a first impression to your nose; the middle note unfolds a few moments after application of the perfume; and the base, or heart note, is the clinging impression that embraces the wearer for hours. CHANEL has a special way of wearing fragrance called Fragrance Layering. To fully develop your signature fragrance, we recommend beginning with Bath Soap, Bath Gel or Essential Bath Oils. After the bath, apply luxurious Body Lotion or Body Crème to silken, soften and soothe skin. Then apply After Bath Powder, spray on an invigorating Eau de Toilette and touch Eau de Parfum on pulse points. As Mademoiselle Chanel said, "Perfume should be worn wherever you expect to be kissed."

  • HOW CAN I FIND OUT THE INGREDIENTS OF A PRODUCT?

    Ingredients are listed on the packaging of CHANEL products. If you have an additional ingredient inquiry that is not satisfied by the information posted on the packaging, please e-mail us at Contact Us.

  • ARE CHANEL PRODUCTS HYPOALLERGENIC?

    Yes. All CHANEL makeup and skincare products are tested by dermatologists and ophthalmologists to ensure that they're hypoallergenic, noncomedogenic (non-pore-clogging), and safe for people who have sensitive skin or wear contacts. The CE.R.I.E.S. Laboratories have assembled an international panel of women whose skin has been recognized as highly sensitive by dermatologists. CHANEL skincare products have all been tested on this panel, and guarantee a very high level of tolerance.

  • WHY ARE PRODUCTS DISCONTINUED?

    Each season, CHANEL launches a new Limited Edition colour collection that lends sparkle to the runway shows in Paris. Limited Editions are must-haves for the perfect CHANEL look of the moment, and often we can't keep them on the shelves! But, since CHANEL is a company that is always at the forefront of colour, we have to retire these colours to make room for new, exciting products each season. Other CHANEL products are discontinued for various reasons :- for instance,when we find that the market no longer demands them, or when CHANEL has introduced an updated product line that effectively replaces an older line. If you have questions about a specific product, CHANEL can recommend a replacement that fits your needs. Please e-mail us at Contact Us.

  • HOW DO I KNOW WHICH FOUNDATION AND SHADE IS RIGHT FOR ME?

    Select the right formula based on the finish and coverage that you desire. CHANEL foundations are available in matte, semi-matte, natural and velvet finishes, with coverage that ranges from sheer to full. Most CHANEL foundations contain sunscreen with a SPF factor of at least 8. For more information on the range of foundations available, visit our Makeup section . When first selecting a foundation, it's best to choose two that match your skin's natural undertone : one that you feel might be shade lighter than your own skin, and one that you feel might be just right. Using a fresh Q-tip, place two stripes along your jaw-line. Wait a full minute for the foundation to disappear, then blend each stripe. The stripe that truly disappears is the correct shade.