TERMS & CONDITIONS OF USE / LEGAL STATEMENT
IMPORTANT! Please carefully read the following terms and conditions (“Terms”) governing your use (including access, browsing and/or use of any interactive features) of those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as minisites or pages on third party social networking services, directed at consumers in the United Kingdom, including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “languages” and then your country in the appropriate region (collectively the “Sites”).
Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes.
- 1. Privacy
- 2. Ownership Rights/Use of Sites Materials
The CHANEL companies worldwide (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).
CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights.
No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.
- 3. Disclaimer/Limitation on Liability
Use of and browsing in the Sites are at your own risk. Neither CHANEL nor any party representing or otherwise affiliated with CHANEL in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on as “as is” basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantabilty, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Please check your local laws.
- 4. Price information
Prices displayed on the Chanel website are shown in pounds sterling (£), or in Euros (€) if you are in the Republic of Ireland, and unless otherwise indicated, include appropriate Value Added Tax (VAT) at the rate prevailing when the website was last up-dated.
Prices shown are Recommended Retail Price (RRP), inclusive of VAT. As such, they are provided for indicative purposes only, have no contractual value, and are subject to change without notice.
The retail prices at Chanel’s Watch and Fine Jewellery Boutiques would normally correspond to the RRP (inclusive of VAT). Any RRP prices given on this website for Watches and Fine Jewellery correspond to a size “no. 52” or “Medium” accordingly, smaller or larger sizes may have a different RRP.
- 5. Links
CHANEL is not responsible for third party websites that link to or from the Sites. CHANEL does not endorse any such sites or the goods or services offered on such sites. CHANEL disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. CHANEL shall not be held liable or responsible for the content of any sites that link to or from the Sites.
- 6. Accuracy of Information
CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.
- 7. No Waiver
The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.
- 8. Jurisdiction
Any dispute over the content or use of the Sites shall be governed by the substantive laws of the United Kingdom, and the jurisdiction and venue of any such action shall be vested solely in the courts of the United Kingdom.
- 9. Miscellaneous
CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.
The Sites are not intended to provide any medical information about the skin or otherwise.
BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
LAST UPDATED: March 2013
© CHANEL, All Rights Reserved
- 1. Privacy
The Chanel companies worldwide ("CHANEL") recognize the importance of protecting the privacy of all consumers ("you" or "user") who visit the CHANEL hosted or sponsored websites.
The laws of the United Kingdom shall apply to the collection of Personal Information (as defined below in section 2.a.) through the Sites. The laws of the United Kingdom and other countries to which we may transfer your personal information may not provide a level of protection equivalent to the laws in your home country, if you are accessing web pages intended for United Kingdom consumers from outside the United Kingdom.
- 2. Collection and Use of Information
a. Personal Information
While users can view our website by browsing anonymously, we collect identifiable personal information ("Personal Information") about Sites users when they voluntarily register or otherwise sign up with the Sites, contact us via the Sites, or voluntarily provide it to make purchases from the Sites, as applicable. Sites users may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services, to answer surveys, enter contests and receive notice of other promotional opportunities, and to make purchases, as applicable. The type of Personal Information that we may collect includes name, address, phone number, email address and purchase information such as credit or debit card information used to facilitate the sale of Chanel products, as applicable. We may also use the information that you provide to create a personal customer profile in order to let you know of products or events that may be of interest to you and to streamline future purchases, as applicable. We may combine Personal Information we collect on the Sites with other information we collect offline about users to better tailor marketing or website content or for other purposes, such as internal research. For information on how to opt-out of allowing us to use your Personal Information for marketing purposes, see section 6 below.
b. Non-Personal Information
We collect certain aggregate and non-personal information when you visit the Sites. This information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.
When you visit the Sites to browse, read or download information, we automatically collect standard computer information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. We generally do not link standard computer information to anything that will allow us to identify users unless to enforce compliance with our rules or terms of service or to protect our service, sites, users or others.
We also may collect aggregate and non-personal information through "cookies" or "web beacons", as explained below.
Cookies are pieces of information that any website may transfer to your browser that are then stored in your computer system. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the websites are of greatest interest to the user. The deposit of cookies by the Sites may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.
Web beacons, also known as "clear gifs", "one-pixel gifs", "web bugs", "Internet tags" or "pixel tags", are small graphic images on a website or in an e-mail that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, or third parties working on our behalf, to gauge and enhance the effectiveness of our marketing by transmitting information about whether you follow links in our e-mails or websites, and by gathering information about the sites you visit before and after visiting our websites. We use log files to store the data that is collected through Web beacons.
What Cookies do we use?
We use the following types of cookies on our websites:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
How to Disable or Remove Cookies
Most web browsers are set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not wish Chanel to use all or part of the above mentioned cookies please click here. Please be aware that restricting cookies may impact on your user experience and may prevent you from using part of our website.
- 4. Sharing of Personal Information
Subject to the following paragraphs and the disclosures discussed in them, we will neither disclose nor sell any information about you to a party unaffiliated with us unless
(i) required to do so by law or legal process;
(ii) required to do so by law enforcement authorities or other government officials;
(iii) we believe disclosure is necessary or appropriate to prevent physical harm, financial loss or injury to, or interference with, our rights or property or the rights or property of our users or others, or in connection with an investigation of suspected or actual illegal activity;
(iv) we reasonably believe that you have used information from the Sites in order to commit unlawful acts or acts that may endanger the health and/or safety of the public; and/or
(v) we believe the law in good faith requires such disclosure.
We may appoint third party service providers to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. The functions or services include, for example, administering the Sites, delivery of marketing or other communications to you about our products, services or special events, and delivery of products requested or ordered by you, as applicable. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.
We may also share your Personal Information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.
For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 6 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations. For example, if you have opted out of marketing emails from us, we may have to provide your email address to a third party we jointly market with to comply with your opt-out request.
- 5. Unsolicited Materials
- 6. Security
Protecting your information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information. However, we cannot warrant and do not represent that our level of security meets or exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We cannot guarantee the security of our websites, databases or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.
- 7. Updating Your Personal Information and Opting Out of Marketing Communications
If you want to update your Personal Information, or if you prefer not to receive information from us, please send us an email at firstname.lastname@example.org.
Please include your name and email address and any message. You can also utilize the unsubscribe link on our marketing emails.
Please note that any requests may take up to six to eight weeks to become effective.
Even if you opt-out of marketing communications, we may still contact you to send you important information regarding the operation or administration of your personal profile or other non-marketing information. For additional information regarding our policies regarding the Sites please see Legal Statement.
- 8. Corporate Change of Control
Personal Information collected over the Sites may be transferred as part of any merger, acquisition or sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Personal Information would be transferred to another entity.
- 9. Children’s Privacy
The Sites are not directed to children and we do not intentionally collect or maintain any Personal Information from children under the age of 13 years old. If you believe that we might have any Personal Information from or about anyone under the age of 13, please contact us at the contact information provided below under section 10.
- 11. Contacting Us
- Sending an email to email@example.com
- Calling us at 020 8688 7131
- Writing us at Chanel Ltd, Queenway, Croydon, CR9 4DL, Attn: Consumer Relations.
- 12. Data Protection Act 1998
For your information (and we hope reassurance) Chanel Limited in the United Kingdom is formally registered under the Data Protection Act above to hold and use personal data (in accordance with the provisions of the Act). Such registration has a register entry number of Z6552762, and is renewable annually.
LAST UPDATED: February 2011
© CHANEL, 2011 All Rights Reserved.