FAQFAQ

  • CAN I GET INFORMATION CONCERNING CHANEL FINANCIAL RESULTS AND STRATEGY ?

    CHANEL is a private, independent company. Thus, the financial results and strategy are not featured in our communication. However you can find extensive information about the Brand, its creators and its products by visiting the website.

  • CAN I ORDER PRODUCTS ON THE CHANEL.COM WEBSITE OR BY MAIL ?

    There is no online sales service on our www.chanel.com website.

    We do not offer mail order services either.
    Simply visit an authorised CHANEL point of sale included in the point of sale list by clicking here: STORE LOCATOR.

  • CAN I RECEIVE A CATALOGUE OR BROCHURE OF YOUR FRAGRANCE AND BEAUTY PRODUCTS ?

    We're sorry, but CHANEL does not publish a catalog or brochure for its cosmetic products. You can find the most complete and recent information about our products by visiting the website.
    You can also visit an authorised CHANEL point of sale to receive personalised advice. You will find a list of our points of sale by clicking here: STORE LOCATOR.

  • HOW CAN I CONTACT CHANEL TO REQUEST AN INTERNSHIP OR WORK POSITION?

    Simply send a mail for the attention of the Human Resources Manager, Chanel Limited, Queensway, Croydon, CR9 4DL.

  • HOW CAN I FIND OUT THE PRICES OF CHANEL PRODUCTS?

    Fragrance and Beauty Products
    Chanel Fragrance and Beauty products are sold via a network of authorised retailers, who set their own retail prices.
    In an effort to assist its authorised retailers in the UK, CHANEL publishes a list of Recommended Retail Prices, which are also the prices applied by CHANEL for its Fragrance and Beauty products in its central London CHANEL Boutiques.
    To find out the Recommended Retail Price for a particular fragrance or beauty product, please contact CHANEL on 0208 688 7131.

    Fashion Products
    Please contact the CHANEL Boutique on 0207 493 5040 for the current price of CHANEL fashion and accessory products available from our central London boutiques.

  • HOW CAN I RECEIVE ADVICE ON CHANEL FRAGRANCE & BEAUTY PRODUCTS?

    To receive product advice adapted to your needs, consult our Beauty Advisors in any authorised CHANEL point of sale. Our Beauty Advisors will be happy to answer your questions.

  • HOW CAN I RECEIVE SAMPLES ?

    In order for you to become familiar with our products and receive samples, you must visit an authorised CHANEL point of sale where a Beauty Advisor will help you and offer samples adapted to your skin needs. You can find the list of our points of sale on our STORE LOCATOR on our website.

  • HOW CAN I STAY INFORMED OF FRAGRANCE AND BEAUTY PRODUCT NEWS AT CHANEL ?

    EMAIL SIGN UP on our website to receive regular e-mails about CHANEL fragrance and beauty news.

  • WHERE CAN I BUY CHANEL PRODUCTS ?

    You can find CHANEL products in all authorised points of sale included in the point of sale list by clicking here: STORE LOCATOR.

  • I PURCHASED A PRODUCT ON THE INTERNET AND I THINK IT IS A COUNTERFEIT. WHAT CAN YOU DO FOR ME?

    • If the product was purchased outside of our distribution network:

    The CHANEL company does not authenticate or provide certification for products purchased outside of its boutiques, points of sale or authorised websites.

    Please send us the vendor’s information (name and shop, whether it is an actual store or a website), so that we can verify if this is an authorised CHANEL retailer or not and take action with the aim of putting an end to counterfeit operations. If you have lodged a complaint against the vendor, we cooperate with the authorities who registered this complaint in order to provide them with information about the product in question.

    We would like to inform you that, in general, websites are particularly subject to counterfeit sales. In your own interest, we recommend purchasing CHANEL products only in CHANEL boutiques, points of sale or authorised CHANEL websites, where there is no risk of receiving counterfeit products.

    • If the product was purchased in our distribution network:

    Please send us the product, accompanied with proof of purchase, by registered mail with acknowledgement of receipt, to CHANEL Customer Service - CHANEL Limited, Queensway, Croydon, CR9 4DL, United Kingdom. We can then authenticate the product to determine if it is a counterfeit or not.

    If the product that you have sent us is a counterfeit, we will keep this product in order to destroy it. If you wish, we can send you a certificate proving that it is a counterfeit so that you can lodge a complaint against the vendor in order to receive compensation for your financial loss.